Database Users

Ordered mine from mobiles.co.uk today =D

Woot!
Placed an order for my HD2 on Vodafone contract via mobiles.co.uk today =D
Seems to be processing ok so far. Can't get my hopes up until it's all confirmed, but woot!
They say shipping on the 11th (Wed).
Should be awesome!

i put in an order yesterday, current status is "pending". i guess thats the same for you? also where did u see the shipping info?

just got the following email and sms:
Hello,
Thank you for your recent order.
We can confirm that your order has been accepted by your chosen network and has now been passed to our Quality Team for further checks.
Kind regards,
Mobiles.co.uk
all looking good, lets just hope they have the phone soon

I phoned and asked when it was going to be shipped =) They said 11th by DHL
Mine has apparently gone into the security and credit checks. So they said to wait a few hours to get an email about it all.
Hope it all goes through ok. When did you order yours yesterday? What time?

i ordered last night around 7pm. really cant wait for this phone

mofei1 said:
i ordered last night around 7pm. really cant wait for this phone
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Nice mate. What network? Same here. Really can't wait =D Looks beastly (in a good way)!

went for vodafone as o2 tariffs dont seem to include data. whats the current status on ur order tracking page?

Still says pending. What about yours?
On Vodafone also. For friends and family. And data of course.

Oops. Double post.

Mines still on pending although i did receive that email earlier. i tried to pre order yesterday from mobilesphonesdirect and they cancelled my order. cheeky buggers also took money from my account which will take 3 days to get back to my account..............

mofei1 said:
Mines still on pending although i did receive that email earlier. i tried to pre order yesterday from mobilesphonesdirect and they cancelled my order. cheeky buggers also took money from my account which will take 3 days to get back to my account..............
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It takes a bit less than 3 days. I had a few orders with them, but my card wouldn't process.
So far it seems ok with mobiles.co.uk
I hope it all goes through. Seems they are finishing bits on yours, as if Vodafone have accepted your credit check, it should be fine =)
I really don't want to be disappointed. Will stop exciting myself.

Well, I phoned, and my order went through credit check fine, and is going through security check was I type.
They said to me, the status will stay as pending, until the phone is actually shipped when they get the stock in.
Sounds good to me ^^

I ordered on the O2 for £25.00 per month as the unlimited data bolt on is £7.00 and I hear bad things about Vodafone’s fair usage policy.

mec1234 said:
I ordered on the O2 for £25.00 per month as the unlimited data bolt on is £7.00 and I hear bad things about Vodafone’s fair usage policy.
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Vodafone is ok. 500MB a month is more than enough!
Just had this email from mobiles.co.uk
Hello,
Thank you for your recent order.
Unfortunately, the item you ordered is temporarily out of stock but a large delivery is expected very soon. We have placed your order for this on hold and will notify you as soon as we have more information.
Turnover of stock is often extremely quick and this can mean on rare occasions our website is not up to date. If you have not received an update on the stock situation within 24hrs please contact our Order Processing team
Rest assured that we will not charge your card for out of stock items until they are back in stock and ready for despatch.
Regards,
--
Mobiles.co.uk Sales Team
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Basically, I have passed all the credit and security checks, and now my order is in a queue for when the stock comes in.
It's an automated email to say that your order has been processed, but out of stock (not even in stock, in the case of the HD2!).
I'm so excited!

madindehead said:
Vodafone is ok. 500MB a month is more than enough!
Just had this email from mobiles.co.uk
Basically, I have passed all the credit and security checks, and now my order is in a queue for when the stock comes in.
It's an automated email to say that your order has been processed, but out of stock (not even in stock, in the case of the HD2!).
I'm so excited!
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still waiting for that email.

mofei1 said:
still waiting for that email.
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Hope you get it soon mate =)
If not, just give them a phone during the week. They are pretty helpful.

madindehead said:
Hope you get it soon mate =)
If not, just give them a phone during the week. They are pretty helpful.
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Did you receive the first email saying you passed the credit check? I think i will give them a call early next week if I dont hear from them

mofei1 said:
Did you receive the first email saying you passed the credit check? I think i will give them a call early next week if I dont hear from them
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Nope. I phoned them to check on the status, and they told me I had passed the credit check, and it was going through the security checks.
Then I received that email, about it being out of stock (it's pretty much a confirmation, but as the phone isn't in stock, and it's automated, the system thinks its out of stock).
I phoned them when I got that, and they said I had passed the security check also, and that was order was now in the queue waiting for the phones to arrive, and be shipped on Wed by DHL.

madindehead said:
Nope. I phoned them to check on the status, and they told me I had passed the credit check, and it was going through the security checks.
Then I received that email, about it being out of stock (it's pretty much a confirmation, but as the phone isn't in stock, and it's automated, the system thinks its out of stock).
I phoned them when I got that, and they said I had passed the security check also, and that was order was now in the queue waiting for the phones to arrive, and be shipped on Wed by DHL.
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ah ok, was wondering why your order has progressed further than mine

So what price plans / phone costs have you guys paid. Mobiles.co.uk seem to have quite expensive contract deals to get the phone free, and charge a lot for cheaper contracts

Still?!

I have yet to receive my N1 from Google, and I ordered it within minutes of opening up ordering... Really frustrating!!!

jn_vista said:
I have yet to receive my N1 from Google, and I ordered it within minutes of opening up ordering... Really frustrating!!!
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Hope you didn't pay for express delivery, if you didn't you should have had it by now ;-)

where do you live?

Have u had a tracking number at all?
Contact the google store.. don't choose the 'status of my order' option or u'll just get a auto reply about checking the checkout page.

kam187 said:
Have u had a tracking number at all?
Contact the google store.. don't choose the 'status of my order' option or u'll just get a auto reply about checking the checkout page.
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I have tracking number from today but DHL still don't appear to have the package. Orderd on the 7th and read about lots of people ordering after and receiving theirs :-/
After lots of emails asking why others were dispatched before mine and talking to my bank (authorised payment couldn't be stopped) I got this from a human at google
"Thanks for your reply.
That was an error made on our part and we cannot do anything except
apologizing for the same.
We appreciate for the patience and understanding."
I pointed out that the least they could do is refund the 'express delivery' charge. Can't wait for the survey :->
DHL still say 'Shipment Details Received.' but nothing released from google for pickup

Yeah I have a tracking number, but it was a screw up at fedex... they sent it to the wrong place... I live in Vista.

Free S-View Cover claim.

Hi, i bought my Galaxy S4 on 28th june.
Samsung had a promotional offer that a GS4 bought within the dates 10 June-30 June would recieve a free S-View cover.
The offer had to be claimed online, by entering the IMEI number. But, when i entered my IMEI number, it showed that the offer is not available for my device.
I even mailed my details and a scanned copy of the invoice to their email id. But as if now, i haven't received any response.
Does this mean that i am fooled by the shopkeeper or my device is suspected to be authenticated ???
Please help me, i want to avail that offer.

Well thats bad luck buddy. Talk to ur dealer and ask him to get it done for him.. if you have sent a mail just wait for a reply..

Is this offer online or just with your supplier?

KinetiClutch said:
Is this offer online or just with your supplier?
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seems like it's only avaible in india...
www.samsungindiamarketing.com
you can find the offer on this site.
but i don't know if it's official.
i don't want to post my imei and other stuff on a scam site.
so try it if you want but if it's official i think you need live in india to get it anyway

I am is also the same issue.
After sending the mail Called to this number 0124 – 4947864
They confirmed that the email has been received and they will contact me 2 to 3 days.

mateen5997 said:
I am is also the same issue.
After sending the mail Called to this number 0124 – 4947864
They confirmed that the email has been received and they will contact me 2 to 3 days.
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Click to collapse
site seems fishy, inaccessible right now anyway.

Alasdairyee said:
site seems fishy, inaccessible right now anyway.
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No it's not fishy. It's Samsung's promotion website for India and legit offer. I registered my device on 12 July and received my white S-View Cover on 23rd July.
You can view same website on Samsung official website.
http://www.samsung.com/in/galaxys4/offer/

susmitpatil said:
Hi, i bought my Galaxy S4 on 28th june.
Samsung had a promotional offer that a GS4 bought within the dates 10 June-30 June would recieve a free S-View cover.
The offer had to be claimed online, by entering the IMEI number. But, when i entered my IMEI number, it showed that the offer is not available for my device.
I even mailed my details and a scanned copy of the invoice to their email id. But as if now, i haven't received any response.
Does this mean that i am fooled by the shopkeeper or my device is suspected to be authenticated ???
Please help me, i want to avail that offer.
Click to expand...
Click to collapse
Is it available in your country?
I mean the promo offers?
See the mechanics of the promo..

marc_ecko28 said:
Is it available in your country?
I mean the promo offers?
See the mechanics of the promo..
Click to expand...
Click to collapse
Only available in India.
And the 2-3 batch of covers are already shipped but due to huge requests, new requests are delayed.

Pure 64 GB is stuck in US Customs

Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue.
Motorola CSR: Hi, my name is [removed]. How may I help you?
Motorola CSR: Hi Greg!
Greg: Hi, my Moto X order appears to be stuck in US customs. The FedEx tracking says:
Clearance instructions from the importer are required.
Recommended action:
Importer must provide instructions.
Reason for delay:
Part number not provided in customer's database.
Recommended action:
Shipper/Consignee to provide part number.
Reason for delay:
Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action:
Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
Greg: Maybe Customs does not know the part number for the new Pure 64 GB?
Motorola CSR: I apologize for the inconvenience, no worries let me try my best to help you out.
Motorola CSR: Do you have the tracking number please?
Greg: xxxxxxxxxxxx
Greg: and my order number: xxxxxxxx
Motorola CSR: Let me check on that.
Motorola CSR: Greg, I will escalate the matter to our support team so they will work on the issue.
Greg: ok, thank you
Motorola CSR: Aside from this is there anything else that I could help you with?
Greg: That's all, thank you.
Motorola CSR: Tell me your best contact number please so we can do a call back in 24 to 48 hours?
Greg: xxx-xxx-xxxx. Or email [email protected] is fine.
Motorola CSR: No worries, I will leave this documented for you.
Greg: thank you
Motorola CSR: If you need any more information get in touch. Thanks from Motorola, bye!

greg--p said:
Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue....snipped...
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got the same notification, and i also received a call from FedEx. FedEx said their databases did not contain Radio Frequency info (was missing) and that this delay impacted a large pallet of Moto X phones. Guess Moto/FedEx decided to not worry about customs clearance before shipping and/or thought the issue would be resolved by the time they made it to the US.

cortez.i said:
got the same notification, and i also received a call from FedEx. FedEx said their databases did not contain Radio Frequency info (was missing) and that this delay impacted a large pallet of Moto X phones. Guess Moto/FedEx decided to not worry about customs clearance before shipping and/or thought the issue would be resolved by the time they made it to the US.
Click to expand...
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There appears to be a large shipment of Moto Nexus 6 phones also stuck in customs clearance under very similar curcumstances.

greg--p said:
Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue....
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Click to collapse
Looks like our phones are stuck together. I have the exact same thing for my Moto X, called Motorola and they were of no help. Of course, my expected delivery date was today...guess that's not happening.

I do the shipping and receiving for a small company, and I do some international shipping as well.
What has happened to you does occasionally happen. Sometimes there is a valid reason for holding things in customs, and sometimes there isn't. Sometimes the holdup in customs is because someone forgot to punch in a number or two, or the hub got really busy and didn't get to your freight and needed to punch in a reason.
Unfortunately, all you can really do is wait a couple days and see if it clears up... I once had a heater shipping to Canada that was held up in customs for two weeks because someone at the boarder "lost" our paperwork and then "found" it a few days later.

Just got a call from FedEx that the phones associated with my tracking number have cleared customs. Also confirmed via my FedEx customer account.
Sent from my mobile device

FedEx status for my package changed at 9:44 am EST to "International shipment release - Import".

Motorola support escalation team called me, said they received my request for a tracking number for my order... I'm glad I didn't have to rely on them to get my phone through customs.

got my 64 GB version this morning... as an fyi, i let my device update, unlocked the bootloader, booted to TWRP recovery, created an unrooted nandorid, flashed Chainfire's 2.42 Superuser and was rooted ready to go.

Almost received my Pure 64 GB
FedEx attempted delivery this morning, but I wasn't there to sign. It will be in my hands on Friday.

I had the same customs clearance delay notifications show up on Tuesday. Cleared customs yesterday and just got it a few hours ago. ETA was tomorrow so not too bad.

GearVR / Netflix promo now redeemable

For those of you who have received your phones and were waiting for the redemption to become available, claims can be submitted now.
Link to claim site
Tmo US here. Here's to free VR

You are a gentleman and a scholar. Thank you

thanks

So I submitted this, but it just talks about the VR. Is this also where we get Netflix

km8j said:
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
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If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."

@Alarand Good to see you here bud!

i'm guessing they dont send the code until they verify your purchase. but i ran into the same thing they didnt ask anything about netflix:
How do I get my free Samsung Gear VR, 6-game bundle from Oculus and my year of Netflix after getting the new Samsung phone?
From February 23, 2016 through March 18, 2016, pre-order, purchase or lease a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of pre-order or purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
You will receive a confirmation email once your submission has been approved.
You will receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
Your Gear VR will be shipped to you within 4-6 weeks after validation.
After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.
supernova_00 said:
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
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Thanks I just submited

If you pre ordered from T-Mobile, you should have got a big flyer with the phone that tells you how it works. At least i did

T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.

Corwinder said:
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
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I don't believe this is true. Samsung states it will take approximately 4-6 weeks to review your VR Offer Claim and once approved, they will send you a confirmation email. You should then receive a second email with your Netflix code within 48 hours of receiving your confirmation email.

I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.

Corwinder said:
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
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Well it's been 48 hours for a lot of customers who have already submitted their claim and still no Netflix code. Coincidence? Lol. I think that alone tells me that that specific T-Mobile rep you spoke with was wrong. They can be wrong sometimes.. Hell, I could be wrong myself but based on the fact that really no one has received their Netflix code, I'm gonna have to side with Samsung on this one. I do think we need to wait for that confirmation email from them before the Netflix one is sent.

It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone

Andromendous said:
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
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We arent, no one got the code

Has anyone's claim been approved yet? Mine has been sitting at under review since I submitted it last Thursday.

so for everyone who preordered online and got the phone early and tried to redeem for gear vr. when it asked for reciept what did you do? all i have is a screenshot of my order from tmobile. pretty much the email with thank you your order has been completed. that should work right?

I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU

HTCMDA said:
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
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How did you get it
Sent from my SM-G930T using Tapatalk

km8j said:
How did you get it
Sent from my SM-G930T using Tapatalk
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watch my youtube video...
I used my girlfriends gear vr, put my phone in it and set up an oculus store account...