For those of you who have received your phones and were waiting for the redemption to become available, claims can be submitted now.
Link to claim site
Tmo US here. Here's to free VR
You are a gentleman and a scholar. Thank you
thanks
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
km8j said:
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
Click to expand...
Click to collapse
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
@Alarand Good to see you here bud!
i'm guessing they dont send the code until they verify your purchase. but i ran into the same thing they didnt ask anything about netflix:
How do I get my free Samsung Gear VR, 6-game bundle from Oculus and my year of Netflix after getting the new Samsung phone?
From February 23, 2016 through March 18, 2016, pre-order, purchase or lease a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of pre-order or purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
You will receive a confirmation email once your submission has been approved.
You will receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
Your Gear VR will be shipped to you within 4-6 weeks after validation.
After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.
supernova_00 said:
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
Click to expand...
Click to collapse
Thanks I just submited
If you pre ordered from T-Mobile, you should have got a big flyer with the phone that tells you how it works. At least i did
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
Corwinder said:
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
Click to expand...
Click to collapse
I don't believe this is true. Samsung states it will take approximately 4-6 weeks to review your VR Offer Claim and once approved, they will send you a confirmation email. You should then receive a second email with your Netflix code within 48 hours of receiving your confirmation email.
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
Corwinder said:
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
Click to expand...
Click to collapse
Well it's been 48 hours for a lot of customers who have already submitted their claim and still no Netflix code. Coincidence? Lol. I think that alone tells me that that specific T-Mobile rep you spoke with was wrong. They can be wrong sometimes.. Hell, I could be wrong myself but based on the fact that really no one has received their Netflix code, I'm gonna have to side with Samsung on this one. I do think we need to wait for that confirmation email from them before the Netflix one is sent.
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
Andromendous said:
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
Click to expand...
Click to collapse
We arent, no one got the code
Has anyone's claim been approved yet? Mine has been sitting at under review since I submitted it last Thursday.
so for everyone who preordered online and got the phone early and tried to redeem for gear vr. when it asked for reciept what did you do? all i have is a screenshot of my order from tmobile. pretty much the email with thank you your order has been completed. that should work right?
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
HTCMDA said:
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
Click to expand...
Click to collapse
How did you get it
Sent from my SM-G930T using Tapatalk
km8j said:
How did you get it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
watch my youtube video...
I used my girlfriends gear vr, put my phone in it and set up an oculus store account...
Related
I reserved an epic but I don't have anything that actually says that. When I go to the store tomorrow will they just have a record of my reservation or do I need to call and get them to email me some kind of reservation paper that I can print?
you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609
bullet2300 said:
you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609
Click to expand...
Click to collapse
It says: "There are no appointments at this location associated with this phone number." I didn't enter a location, just my phone number, so I don't know what place it is checking.
If this thing is correct I'm going to be really pissed off. I called sprint like 10 times leading up to the preorder and they told me I was good to go. If I don't get an epic tomorrow this will be the last time sprint screws me over.
hmm maybe thats for my store... sorry for the confusion.
Check your junk email or something, if you reserved they would have sent you a confirmation email. subject: Your Samsung Epic 4G reservation is confirmed and it's from:
"Sprint" <[email protected]>
You should have gotten an email when you first did the reservation. Everyone else did. Have you considered the possibility of user error?
If you reserved one successfully you would have gotten 2 emails by now. One when you made the reservation, and the 2nd yesterday.
Edit: In any case, you should consider calling a Sprint store today and asking if they can reserve one for you. I honestly doubt they will sell out on day one. If they do I am sure you could get it at Radio Shack or Best Buy on day one. This isn't the iPhone, there will not be lines around the block.
Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?
bullet2300 said:
Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?
Click to expand...
Click to collapse
If you have the email and confirmation number, I wouldn't sweat it.
It appears to be an ID-10-T error
When I purchased my AT&T galaxy tab, I was told that it would come with a $50 media hub credit from Samsung. After playing with my galaxy tab for a few days, I decided to take advantage of this credit and registered my tab on the samsung website as instructed by the film on the front of the tab. After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
I proceeded to call the AT&T store where I purchased the tab, but was directed to Samsung. Samsung then told me this was an AT&T problem and I was transfered from representative to representative numerous times. After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
The next day I got a number for my tab and called Samsung again and asked for level 3 customer service. The representative told me to send an email to this address: [email protected], give them the information associated with my registered tab (including the phone number), and ask for the "gift code". The next morning I received a response to my email, however it said that the promotion is only available to Sprint customers. I talked to an AT&T employee and they said that this also applies to AT&T customers.
Is anyone else having problems receiving this code as I am? If so, I would be grateful for their assistance if they have managed to received the media hub code.
Thanks.
Do you have proof of this promo if so threaten to complain to the us equivelent of trading standards to ATT and samsung
Sent from my HTC Wildfire using XDA App
Yes, I have proof. AT&T also confirms that it applies to their customers that have purchased a galaxy tab. I will try calling them again and complaining.
Sent from my GT-P1000 using XDA App
The plastic cover that is on the phone when you take it out of the box says
$50
Media Hb Movie
Rental Credit
when you register your Galaxy Tab online
at www.samsung.com/register
I registered my tab at that exact url, but I was never sent a code. I even pointed it out to the samsung people and they didn't know what I was talking about.
Sent from my AT&T Galaxy Tab using XDA App
If u registered u will get a txt with code for ur 50$ credit at mediahub.
Sent from my PC36100 using XDA App
How are they going to text me? They never asked for my phone number when I registered.
Sent from my AT&T Galaxy Tab using XDA App
Hmmm, I cant even get Media Hub to work with the T-Mobile tab with jj4 firmware.
caveman999 said:
After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
Click to expand...
Click to collapse
According to the website, the above response is correct regarding not being eligible.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
pgh1969pa said:
According to the website, the above response is correct.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
Click to expand...
Click to collapse
Thanks for the reply. I have a data plan and a phone number associated with my tab now. What would you suggest that I do? I don't think I can re-register my device and Samsung customer service is awful.
Can't necessarly blame Samsung although AT&T or Samsung should've clarified the terms and conditions when you called them. On the other hand, its always on you to check out what is required before you jump. Since you did things out of sequence, the next step would be to contact Samsung. Actually, you may not have to do anything but wait. Give it 48 hours to see if there is some automated cross-check between the two that sends out the emails. If you don't get the email by then, call Samsung since they manage the promotion. Be patient with them and explain.
caveman999 said:
After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
Click to expand...
Click to collapse
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
agentdr8 said:
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
Click to expand...
Click to collapse
Thanks, but I just checked the email again and it wasn't in that spot either. Ill try calling customer service again.
I have a sprint tab and soon I got it in mail nov 12 and turned it on my tab was activating then when it was done I got a txt with my code.
Sent from my glorious Galaxy tab
If you have the option, return the Tab and repurchase it!
Sent from my GT-P1000 using XDA App
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
caveman999 said:
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
Click to expand...
Click to collapse
I can verify this works. Just got my code. Thanks
So easy even a caveman can do it.
Hi, i bought my Galaxy S4 on 28th june.
Samsung had a promotional offer that a GS4 bought within the dates 10 June-30 June would recieve a free S-View cover.
The offer had to be claimed online, by entering the IMEI number. But, when i entered my IMEI number, it showed that the offer is not available for my device.
I even mailed my details and a scanned copy of the invoice to their email id. But as if now, i haven't received any response.
Does this mean that i am fooled by the shopkeeper or my device is suspected to be authenticated ???
Please help me, i want to avail that offer.
Well thats bad luck buddy. Talk to ur dealer and ask him to get it done for him.. if you have sent a mail just wait for a reply..
Is this offer online or just with your supplier?
KinetiClutch said:
Is this offer online or just with your supplier?
Click to expand...
Click to collapse
seems like it's only avaible in india...
www.samsungindiamarketing.com
you can find the offer on this site.
but i don't know if it's official.
i don't want to post my imei and other stuff on a scam site.
so try it if you want but if it's official i think you need live in india to get it anyway
I am is also the same issue.
After sending the mail Called to this number 0124 – 4947864
They confirmed that the email has been received and they will contact me 2 to 3 days.
mateen5997 said:
I am is also the same issue.
After sending the mail Called to this number 0124 – 4947864
They confirmed that the email has been received and they will contact me 2 to 3 days.
Click to expand...
Click to collapse
site seems fishy, inaccessible right now anyway.
Alasdairyee said:
site seems fishy, inaccessible right now anyway.
Click to expand...
Click to collapse
No it's not fishy. It's Samsung's promotion website for India and legit offer. I registered my device on 12 July and received my white S-View Cover on 23rd July.
You can view same website on Samsung official website.
http://www.samsung.com/in/galaxys4/offer/
susmitpatil said:
Hi, i bought my Galaxy S4 on 28th june.
Samsung had a promotional offer that a GS4 bought within the dates 10 June-30 June would recieve a free S-View cover.
The offer had to be claimed online, by entering the IMEI number. But, when i entered my IMEI number, it showed that the offer is not available for my device.
I even mailed my details and a scanned copy of the invoice to their email id. But as if now, i haven't received any response.
Does this mean that i am fooled by the shopkeeper or my device is suspected to be authenticated ???
Please help me, i want to avail that offer.
Click to expand...
Click to collapse
Is it available in your country?
I mean the promo offers?
See the mechanics of the promo..
marc_ecko28 said:
Is it available in your country?
I mean the promo offers?
See the mechanics of the promo..
Click to expand...
Click to collapse
Only available in India.
And the 2-3 batch of covers are already shipped but due to huge requests, new requests are delayed.
I'm trying to register my devices (s8 & S8+) for the Samsung Promotions but I keep getting IMEI or Mac-Address not found... I have tmobile phones, anyone else have success in registering their phones?
Might have to wait until Friday which is technically the release date. The Lg promotions for the g6 had the same issue.
Yeah mine isn't working either. I'll wait until Friday or Saturday and try again.
Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.
I would highly recommend doing it from the phone rather than their web site. Mine went through okay but I wanted the headphones bundle. Even though I had that selected, it processed it as vr only it looks like. Still stuck waiting for them on the phone.
wtf.. You may want to check your email. I tried and kept getting errors. I wanted to pay the extra $99. I get an email that says my submission was approved. It was approved for just the headset. On the website it wouldn't take my im/wifi mac on Samsung pay it kept saying socket errors. Somehow it went through for the just the headset. I'm on the phone now...
no issues registering for, and then ordering, the full immersion package through the Shop Samsung app. Just got the confirmation email that my order is being processed and I will get another email when it ships via 2-day air. One strange quirk, though... after I initially registered for the $99 promo option, I got an email saying that they had received my promo request and it could take up to 2 weeks to be processed, at which time I would receive another email with next steps on how to complete the order. That was yesterday. Today, I went back into the Shop Samsung app and saw the order option in the promo tab and it worked like a charm.
What are you all using for proof of purchase in the shop samsung app?
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
theprfct10 said:
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
Click to expand...
Click to collapse
$99 is for getting AKG headphone and 256GB MicroSD card which apparently have a combined retail value of $300-$400 something. Also this is in addition to the VR bundle you anyways get for free
Submitted through app, said I was under review, just checked through the website and it says approved.
Mine is worked fine. I used samsung shop app
The app says I've been approved but no where does it give me the option to buy it.
idksomuch said:
The app says I've been approved but no where does it give me the option to buy it.
Click to expand...
Click to collapse
Same
Also had success in the samsung shop app after a failed attempt on the website.
I really wish they'd do this kind of promotions in europe...
Applied 30 minutes ago, went with the upgraded package, did it on the comp, instant approval, went to click the buy button, and the page didn't load with no way to get back to it. 10 minutes later I get an email confirming the approval and a link to buy the upgraded package. Clicked the link and it added it to my cart. Interesting thing is it seems that you can order more than 1 (or at least change the quantity), only ordered 1 though so don't know if you can actually get more. Checked out and got an order confirmation. Says it's expected to ship in 2-3 days with expedited shipping.
Someone who doesn't want their vr? In Europe we get nothing
Thanks dude didn't, thing about ordering threw the app. I did the first part on the website and thought I would have to wait the two weeks for the immersive bundle. Props
Th3rdBorn said:
What are you all using for proof of purchase in the shop samsung app?
Click to expand...
Click to collapse
The pdf document from the T-Mobile site, your eip agreement.
Can someone else explain time how the registration works exactly? I filled out my forms and they were approved via email. It says 6 to 8 week shipping period, but I've been hearing some people say you have to add it too your cart and actually check out? And what about tracking numbers? Can anyone confirm?
I think that's mainly when you pay for the Immersive bundle which has more stuff.
Yashraj said:
I think that's mainly when you pay for the Immersive bundle which has more stuff.
Click to expand...
Click to collapse
So if I just got the free one I shouldn't have to do anything else but wait?
Best to call the 1-800-SAMSUNG # shown in the SAMSUNG PAY app. I just did mine this morning was as able to provide my IMEI #, and pay the $99 ($107.17 after tax / shipping charges) to get the full bundle ordered. Now the wait!!
senor360 said:
Best to call the 1-800-SAMSUNG # shown in the SAMSUNG PAY app. I just did mine this morning was as able to provide my IMEI #, and pay the $99 ($107.17 after tax / shipping charges) to get the full bundle ordered. Now the wait!!
Click to expand...
Click to collapse
I check the status and this looks up and I don't understand the "new graphic goes here" thing
Graphic
Duck Quan said:
I check the status and this looks up and I don't understand the "new graphic goes here" thing
Click to expand...
Click to collapse
When I had it on my phone, it was showing a tiny tiny picture of what I believe was a phone. They're possibly updating the website to put in a correct graphics to represent the phone? Not sure.
senor360 said:
When I had it on my phone, it was showing a tiny tiny picture of what I believe was a phone. They're possibly updating the website to put in a correct graphics to represent the phone? Not sure.
Click to expand...
Click to collapse
I went to the website on my phone and put it in desktop mode and that solved the issue. My VR is just waiting to be shipped
Just wait. If it's accepted it'll come, eventually. My gift from the Note 7 took like 3 weeks or something.
Also - you'll prob use the VR twice and it'll collect dust lol
Ship time?
Duck Quan said:
I went to the website on my phone and put it in desktop mode and that solved the issue. My VR is just waiting to be shipped
Click to expand...
Click to collapse
So we are looking at a 6-8 weeks wait time, right? At least the little flyer T-Mobile gave me said that.
senor360 said:
So we are looking at a 6-8 weeks wait time, right? At least the little flyer T-Mobile gave me said that.
Click to expand...
Click to collapse
That's what the Samsung website says. I have no idea why it would take so long so I'm hoping it will come before then. I'm an impatient person so I'll probably be checking the status every day. I'll let you know if I find out anything else
How long is the free promotion available?
Free promotion
AT&Tsucks said:
How long is the free promotion available?
Click to expand...
Click to collapse
Well the $99 package is sold out from what people are saying, but the free VR headset and controller is available to claim through 5/14, but I believe it's only for those that pre-ordered. Someone correct me if I'm wrong please.
senor360 said:
Well the $99 package is sold out from what people are saying, but the free VR headset and controller is available to claim through 5/14, but I believe it's only for those that pre-ordered. Someone correct me if I'm wrong please.
Click to expand...
Click to collapse
Ok cool, and yeah it's only for those who pre-ordered which I have. I signed up for promotion but I accidentally pressed on $99 one and now I can't revert back to free one. Do you know to get free gear VR and controller?
Free Gear VR
AT&Tsucks said:
Ok cool, and yeah it's only for those who pre-ordered which I have. I signed up for promotion but I accidentally pressed on $99 one and now I can't revert back to free one. Do you know to get free gear VR and controller?
Click to expand...
Click to collapse
If you din't want the $99 bundle, then for sure call the 1-800-SAMSUNG # and explain to them what is going on and for them to correct what's needed so you can make sure you get your free VR headset at the very least. Sooner than later. With how fast these bundles sold, I'm afraid they won't have enough free headsets for those that pre-ordered.
I pre-ordered from Best Buy on 3/31. When I picked up the S8 on 4/21 the receipt from Best Buy showed the date as 4/21. I uploaded that receipt when I registered for the free gift. Anyone know if Samsung will know that the phone was pre-ordered and not simply bought on 4/21?
Has anyone submitted a receipt similar to my situation and had their registration for the free gift approved? Thank you!
microbespecialty said:
I pre-ordered from Best Buy on 3/31. When I picked up the S8 on 4/21 the receipt from Best Buy showed the date as 4/21. I uploaded that receipt when I registered for the free gift. Anyone know if Samsung will know that the phone was pre-ordered and not simply bought on 4/21?
Has anyone submitted a receipt similar to my situation and had their registration for the free gift approved? Thank you!
Click to expand...
Click to collapse
Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
Is this offer open to the UK too?
Sent from my SM-G930F using Tapatalk
VinylJStar said:
Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
Click to expand...
Click to collapse
You can likely print out your phone upgrade agreement from your carrier, that should show when your account was updated the day your pre order was placed. How that helps.
VinylJStar said:
Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
Click to expand...
Click to collapse
I pre-ordered from Best Buy and got the same message from Samsung when I uploaded the receipt they gave me with the phone. Luckily I pre-ordered online so I went to bestbuy.com, logged into my account, and clicked "Order Status" at the top of the screen. Then I clicked the order number for the purchase of my S8 and that took me to a page showing the order details, including the date that I pre-ordered. I clicked the print button on that page and it printed a full receipt with the order date and pickup date. I just uploaded that receipt so hopefully that will take care of it.
For anyone who is interested, the Order Details screen URL was www-ssl.bestbuy.com/profile/orders/order-details?orderId=<your order ID>