Database Users

Ordered mine from mobiles.co.uk today =D

Woot!
Placed an order for my HD2 on Vodafone contract via mobiles.co.uk today =D
Seems to be processing ok so far. Can't get my hopes up until it's all confirmed, but woot!
They say shipping on the 11th (Wed).
Should be awesome!

i put in an order yesterday, current status is "pending". i guess thats the same for you? also where did u see the shipping info?

just got the following email and sms:
Hello,
Thank you for your recent order.
We can confirm that your order has been accepted by your chosen network and has now been passed to our Quality Team for further checks.
Kind regards,
Mobiles.co.uk
all looking good, lets just hope they have the phone soon

I phoned and asked when it was going to be shipped =) They said 11th by DHL
Mine has apparently gone into the security and credit checks. So they said to wait a few hours to get an email about it all.
Hope it all goes through ok. When did you order yours yesterday? What time?

i ordered last night around 7pm. really cant wait for this phone

mofei1 said:
i ordered last night around 7pm. really cant wait for this phone
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Nice mate. What network? Same here. Really can't wait =D Looks beastly (in a good way)!

went for vodafone as o2 tariffs dont seem to include data. whats the current status on ur order tracking page?

Still says pending. What about yours?
On Vodafone also. For friends and family. And data of course.

Oops. Double post.

Mines still on pending although i did receive that email earlier. i tried to pre order yesterday from mobilesphonesdirect and they cancelled my order. cheeky buggers also took money from my account which will take 3 days to get back to my account..............

mofei1 said:
Mines still on pending although i did receive that email earlier. i tried to pre order yesterday from mobilesphonesdirect and they cancelled my order. cheeky buggers also took money from my account which will take 3 days to get back to my account..............
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It takes a bit less than 3 days. I had a few orders with them, but my card wouldn't process.
So far it seems ok with mobiles.co.uk
I hope it all goes through. Seems they are finishing bits on yours, as if Vodafone have accepted your credit check, it should be fine =)
I really don't want to be disappointed. Will stop exciting myself.

Well, I phoned, and my order went through credit check fine, and is going through security check was I type.
They said to me, the status will stay as pending, until the phone is actually shipped when they get the stock in.
Sounds good to me ^^

I ordered on the O2 for £25.00 per month as the unlimited data bolt on is £7.00 and I hear bad things about Vodafone’s fair usage policy.

mec1234 said:
I ordered on the O2 for £25.00 per month as the unlimited data bolt on is £7.00 and I hear bad things about Vodafone’s fair usage policy.
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Vodafone is ok. 500MB a month is more than enough!
Just had this email from mobiles.co.uk
Hello,
Thank you for your recent order.
Unfortunately, the item you ordered is temporarily out of stock but a large delivery is expected very soon. We have placed your order for this on hold and will notify you as soon as we have more information.
Turnover of stock is often extremely quick and this can mean on rare occasions our website is not up to date. If you have not received an update on the stock situation within 24hrs please contact our Order Processing team
Rest assured that we will not charge your card for out of stock items until they are back in stock and ready for despatch.
Regards,
--
Mobiles.co.uk Sales Team
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Basically, I have passed all the credit and security checks, and now my order is in a queue for when the stock comes in.
It's an automated email to say that your order has been processed, but out of stock (not even in stock, in the case of the HD2!).
I'm so excited!

madindehead said:
Vodafone is ok. 500MB a month is more than enough!
Just had this email from mobiles.co.uk
Basically, I have passed all the credit and security checks, and now my order is in a queue for when the stock comes in.
It's an automated email to say that your order has been processed, but out of stock (not even in stock, in the case of the HD2!).
I'm so excited!
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still waiting for that email.

mofei1 said:
still waiting for that email.
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Hope you get it soon mate =)
If not, just give them a phone during the week. They are pretty helpful.

madindehead said:
Hope you get it soon mate =)
If not, just give them a phone during the week. They are pretty helpful.
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Did you receive the first email saying you passed the credit check? I think i will give them a call early next week if I dont hear from them

mofei1 said:
Did you receive the first email saying you passed the credit check? I think i will give them a call early next week if I dont hear from them
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Nope. I phoned them to check on the status, and they told me I had passed the credit check, and it was going through the security checks.
Then I received that email, about it being out of stock (it's pretty much a confirmation, but as the phone isn't in stock, and it's automated, the system thinks its out of stock).
I phoned them when I got that, and they said I had passed the security check also, and that was order was now in the queue waiting for the phones to arrive, and be shipped on Wed by DHL.

madindehead said:
Nope. I phoned them to check on the status, and they told me I had passed the credit check, and it was going through the security checks.
Then I received that email, about it being out of stock (it's pretty much a confirmation, but as the phone isn't in stock, and it's automated, the system thinks its out of stock).
I phoned them when I got that, and they said I had passed the security check also, and that was order was now in the queue waiting for the phones to arrive, and be shipped on Wed by DHL.
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ah ok, was wondering why your order has progressed further than mine

So what price plans / phone costs have you guys paid. Mobiles.co.uk seem to have quite expensive contract deals to get the phone free, and charge a lot for cheaper contracts

Still?!

I have yet to receive my N1 from Google, and I ordered it within minutes of opening up ordering... Really frustrating!!!

jn_vista said:
I have yet to receive my N1 from Google, and I ordered it within minutes of opening up ordering... Really frustrating!!!
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Hope you didn't pay for express delivery, if you didn't you should have had it by now ;-)

where do you live?

Have u had a tracking number at all?
Contact the google store.. don't choose the 'status of my order' option or u'll just get a auto reply about checking the checkout page.

kam187 said:
Have u had a tracking number at all?
Contact the google store.. don't choose the 'status of my order' option or u'll just get a auto reply about checking the checkout page.
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I have tracking number from today but DHL still don't appear to have the package. Orderd on the 7th and read about lots of people ordering after and receiving theirs :-/
After lots of emails asking why others were dispatched before mine and talking to my bank (authorised payment couldn't be stopped) I got this from a human at google
"Thanks for your reply.
That was an error made on our part and we cannot do anything except
apologizing for the same.
We appreciate for the patience and understanding."
I pointed out that the least they could do is refund the 'express delivery' charge. Can't wait for the survey :->
DHL still say 'Shipment Details Received.' but nothing released from google for pickup

Yeah I have a tracking number, but it was a screw up at fedex... they sent it to the wrong place... I live in Vista.

Did motorola steal me?

2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?

Avide said:
2 days ago i went to motorola site, and brought an moto x At&t with disscount code, did checkout everything good, then i get an error okay.. im chill.. theres nothing on my cart and nothing on my email , nothing on purchase history.
then next day i check my credit card bill online and the phone was charged $374.49, i go to their live chat asking for help because i dont see nothing on their website or any confirmation email , they gave me a number.. i call then they tell me (yesterday) gonna call me back with info about my order.. im still waiting.
i dont know what to do right now, is this normal? should i wait or what? kind of a process? did i loose my money?
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It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.

aooga said:
It's not normal, but I really doubt that they would bill you and not send you a phone. You're not buying from some ebay seller, its Motorola. As for them calling you back, forget about it. They won't. You have to call them again and again and again and again and again (get the point? lol). Their support is the worst I've ever seen.
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www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..

Avide said:
www.motorola.com
well.. i gonna keep calling.. they billed me and i got no invoice , nothing from em..
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Worst case call your cc company.

aooga said:
Worst case call your cc company.
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i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..

Avide said:
i did, they gave me a code that i have to provide motorola in order to confirm or cancel the payment, from this side they cant do nothing..
im freaking out..
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That sucks. I would just keep calling moto
Sent from my XT1053 using Tapatalk

Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely

eeshlikhith said:
Calm down. I remember it happening to someone earlier. I also remember the support actually called someone back
I think its better if you post this as a comment on Punit Soni's posts on G+. They follow you up pretty closely
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48hours and im still waiting a call.

Avide said:
48hours and im still waiting a call.
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https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge

If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.

eeshlikhith said:
https://plus.google.com/+PunitSoni/posts
Comment your problem here He will definitely refer you to the person incharge
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i did
fury683 said:
If the order was not fully processed by Moto, they may have still authorized your credit card for the purchase amount, but never actually billed it. This can cause charges to show up as pending for a number of days, but there is a limit on how long they stay pending (waiting on confirmation of the final price (think like when you add a tip to a check at a restaurant)) before they are removed.
If Moto didn't process the order for whatever reason, the charge may expire and you won't lose any money. Just my thoughts.
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yeah thats what someone told me in support live chat, i can wait or give then a call.

New Moto X $50 Promo code already (students, educators)

https://mdsupport.custhelp.com/ci/documents/detail/2/education
Already a Promotion going on for the new Moto X! You just have to fill out your name and your .edu email address and they'll send you the code. Enjoy! :good:

TBayTom said:
https://mdsupport.custhelp.com/ci/documents/detail/2/education
Already a Promotion going on for the new Moto X! You just have to fill out your name and your .edu email address and they'll send you the code. Enjoy! :good:
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has anyone gotten the promo code yet? i signed up earlier this morning and still no email from them. might not be able to use them until tomorrow possibly.

mrvirginia said:
has anyone gotten the promo code yet? i signed up earlier this morning and still no email from them. might not be able to use them until tomorrow possibly.
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Yeah I got the email 10 minutes after signing up.. It has to be a Edu from your university or school

TBayTom said:
Yeah I got the email 10 minutes after signing up.. It has to be a Edu from your university or school
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yes correct. mine is .edu. i signed up a few hours ago and still nothing
can it be used now or do you have to wait until tomorrow for the pre-order to start?
edit: can be used starting tomorrow with the pre-orders. cool

I received mine immediately, but you have to check your spam box and make sure your college isn't filtering out the mail also.

Received mine after about 10 minutes as well. Hopefully it's good for a while. Waiting for the new nexus to be announced before making a decision.

eksasol said:
I received mine immediately, but you have to check your spam box and make sure your college isn't filtering out the mail also.
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i checked. still haven't gotten it. i tried to sign up again to double check and i did get the error message about having used my email already so it's in their system. just taking forever for some reason.

exactly same thing for me
Been at least 3 hours now and nothing and i cannot sign up again
mrvirginia said:
i checked. still haven't gotten it. i tried to sign up again to double check and i did get the error message about having used my email already so it's in their system. just taking forever for some reason.
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mic141414 said:
exactly same thing for me
Been at least 3 hours now and nothing and i cannot sign up again
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maybe there's more demand for the phone than we think. i'll update should i get my promo code today.

i just did a Moto chat online (last year i realized their customer support is ace) and they're gonna re-issue me a promo code. it's been like 7hrs since i submitted my email.
edit: got it

Got mine I'm good to go tomorrow

Is the discount specific to your account? Basically can i use someone's discount that uses an iPhone on my account?

Does anyone have an extra code,thanks in advance.

Mine doesn't mention an expiration date. I guess I'll ask via chat in the morning if it expires since I'd like to handle one in person before I pull the trigger.

Says I already have a promo code for my email address. the only time i used it was for the original moto x. they need to update the system

Any expiration date to this?
I'm not eligible for an upgrade until November...hoping to get that moved up to maybe mid-October if lucky..

flexte said:
Says I already have a promo code for my email address. the only time i used it was for the original moto x. they need to update the system
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If you have already used the promo code, you can't have another one. It's one per .edu address
Sent from my Nexus 4

0.0 said:
If you have already used the promo code, you can't have another one. It's one per .edu address
Sent from my Nexus 4
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I used it for the ORIGINAL MOTO X 2013. what does that have to do with the new one.
anyway just changed my .edu address and received the code.

flexte said:
I used it for the ORIGINAL MOTO X 2013. what does that have to do with the new one.
anyway just changed my .edu address and received the code.
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I should've explained better. If you received a promo code with a certain .edu email address, Moto won't allow you to receive another one with the same .edu address. But since you changed yours, it doesn't matter now
Sent from my Nexus 4

flexte said:
I used it for the ORIGINAL MOTO X 2013. what does that have to do with the new one.
anyway just changed my .edu address and received the code.
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How did you change it? Do you have multiple .edu accounts? I have only one and am stuck like you were because I used it on the first moto x(2013).

GearVR / Netflix promo now redeemable

For those of you who have received your phones and were waiting for the redemption to become available, claims can be submitted now.
Link to claim site
Tmo US here. Here's to free VR

You are a gentleman and a scholar. Thank you

thanks

So I submitted this, but it just talks about the VR. Is this also where we get Netflix

km8j said:
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
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If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."

@Alarand Good to see you here bud!

i'm guessing they dont send the code until they verify your purchase. but i ran into the same thing they didnt ask anything about netflix:
How do I get my free Samsung Gear VR, 6-game bundle from Oculus and my year of Netflix after getting the new Samsung phone?
From February 23, 2016 through March 18, 2016, pre-order, purchase or lease a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of pre-order or purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
You will receive a confirmation email once your submission has been approved.
You will receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
Your Gear VR will be shipped to you within 4-6 weeks after validation.
After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.
supernova_00 said:
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
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Thanks I just submited

If you pre ordered from T-Mobile, you should have got a big flyer with the phone that tells you how it works. At least i did

T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.

Corwinder said:
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
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I don't believe this is true. Samsung states it will take approximately 4-6 weeks to review your VR Offer Claim and once approved, they will send you a confirmation email. You should then receive a second email with your Netflix code within 48 hours of receiving your confirmation email.

I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.

Corwinder said:
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
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Well it's been 48 hours for a lot of customers who have already submitted their claim and still no Netflix code. Coincidence? Lol. I think that alone tells me that that specific T-Mobile rep you spoke with was wrong. They can be wrong sometimes.. Hell, I could be wrong myself but based on the fact that really no one has received their Netflix code, I'm gonna have to side with Samsung on this one. I do think we need to wait for that confirmation email from them before the Netflix one is sent.

It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone

Andromendous said:
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
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We arent, no one got the code

Has anyone's claim been approved yet? Mine has been sitting at under review since I submitted it last Thursday.

so for everyone who preordered online and got the phone early and tried to redeem for gear vr. when it asked for reciept what did you do? all i have is a screenshot of my order from tmobile. pretty much the email with thank you your order has been completed. that should work right?

I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU

HTCMDA said:
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
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How did you get it
Sent from my SM-G930T using Tapatalk

km8j said:
How did you get it
Sent from my SM-G930T using Tapatalk
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watch my youtube video...
I used my girlfriends gear vr, put my phone in it and set up an oculus store account...