Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from (www. . . . . .co.uk) website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed (lost) and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
aiamb1 said:
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from www.company.co.uk website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
Click to expand...
Click to collapse
that website don't work for me????????
and i live in the u.k
i get lead to this http://www.hearstdigital.co.uk/ .....well this is where i get to after a bit of reading.....all seams strange to me....how did you pay....
please don't say western union
i hope brought it on a credit card
how much was each phone? if way cheaper than normal....the alarm bells should have been ringing....very loud!
The forum editor changed my writing to a hyperlink.
I have updated my first post.
I prefer not to announce the company name until the matter is closed negatively with them.
FYI, I paid through google check out service.
The company is one of the official listed retail stores in HTC webite:
http://www.htc.com/uk/where_to_buy.aspx
google the company and see if they have any problems in the past.....
with out naming them....i can't help you.....sorry and good luck
Hello,
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Thanks!
Ashton
AshMa said:
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Click to expand...
Click to collapse
I've had very good experience with clove.co.uk.
The $330 price is suspiciously low - significantly lower than what I've paid for with 2 year contract
I bet it was those horrid people at DHL or BusinessPost.
Thanks DigiMagic, I now agree. But with all the pain issues, I've been reading about here, I think I may hold off on a purchase.
Any Advice gentelmen?
so to the OP you live in the U.S.? where did u order from? if need be PM me, i just ordered from a website this past weekend and want to make sure i didn't order from the one you did
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
r0cketman137 said:
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
Click to expand...
Click to collapse
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
astalavista_thes said:
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
Click to expand...
Click to collapse
Ok keep me posted.
Thread moved to Q & A section.
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
amal94 said:
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
Click to expand...
Click to collapse
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
astalavista_thes said:
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
Click to expand...
Click to collapse
Hope your right! I just NEED the phone lol
fingers crossed they ship today and arrive tomorrow! :good:
Hi
Just had the following from EE:
---------------
Dear EE Customer,
Thank you for applying for your free Sony SmartWatch 2 as part of the Sony Xperia Z1 promotion. To be eligible for this free reward you are required to have pre-ordered the Sony Xperia Z1 between the 1st September 2013 and 20th September 2013 on EE.
Unfortunately, your details do not meet the pre-order requirements during the designated period. If this is an error and you did pre-order your Sony Xperia Z1, please email us at [email protected] with all of the following information:
1 proof or your pre-order being between 1st September and 20th September 2013 e.g. receipt or email order confirmation
2 telephone number
3 IMEI number
4 the address the phone/EE contract is registered to
Please allow up to 10 working days for a response to your email.
Kind Regards,
The EE and Sony teams
--------------------
And my response:
This is getting ridiculous. My Z1 was pre-ordered on around 13th Sept. I have already made the claim, then at your request, I sent you a copy of the delivery note. This smells like yet another delay tactic.
1) I have attached the invoice once to this email (again)
2) Telephone No is xxxxxxxxxxx
3) IMEI: xxxxxxxxxxxxxxxx
4) Billing addr: xxxxxxxxxxxxxxxx
Please sort this out ASAP, I am getting a very sour taste over this whole affair. If EE offers me something for free to tempt me into signing up for a contract, then I expect a timely fulfilment of what I was offered. Not any old excuse to get out of honouring the deal.
--------------------------------
Very peeved with the cheeky blighter's at EE ...
Nigel
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
dagrim1 said:
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
Click to expand...
Click to collapse
I'd tend to agree with the overreacting part except in reading the OP's response to EE it appears they'd provided this information already and EE is acting as if this was the first communication. Sounds like EE is very unorganized.
Agreed
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
I got a notification around the 9th/10th apologising for the delay and that my watch will be dispatched soon. Then i got a text on friday from dhl to say it's on it's way. and monday lunch time they delivered it.
Got the same email. Sent them my details however I no longer have any order confirmation emails about my Z1. Let's see what happens...
Sent from my C6903 using xda app-developers app
veletron said:
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Yup, you sure are ( I just didn't really get that from the first post). But sounds like terrible customer service, unfortunately happens too often still. Hope it'll work out in the end!
Last updated: July 16, 9:50PM MST
First and foremost, my invites are already spoken for if and when I get them (none issued yet). I feel for those that didn't get one, but then again after my experience it may be worthwhile to wait for a newer batch or even avoid the OPO all together.
Also, I don't post very often so I apologize if this is in the wrong forum for whatever reason.
Alright, so I was pretty excited to see that I won an invite to purchase a OnePlus One through the Storm of Invites contest. I had been looking forward to this phone since I'd been between the Nexus 5, Moto X, and Note 3 for the past 6 months without really loving any of them.
Here's the story so far (some emails are condensed to stay relevant and on topic).
June 26, 7:32AM
I get the email with the invite. Words of interest in the email:
This invite indicates that there is a One ready and waiting for you in our warehouse so it will ship within three days of purchase.
Click to expand...
Click to collapse
June 26, 7:58AM
I create an account and purchase the phone. $349.99 USD + $27.99 USD Express Shipping = $377.98 USD = $415 CAD after conversion (I'm in Canada).
July 1, 11:52AM
I get this email from OnePlus, as I'm sure many others did:
Thank you for your recent order of the OnePlus One. You're probably aware that your package has not yet shipped. We wanted to let you know that though your order has been processed, your device will likely ship on the 9th of July.
We apologize for the delay in your shipment as we work to optimize our logistics processes and will continue to refine our operations to ensure a seamless process in the future. As a show of gratitude for your patience, we'll be adding two invites to the three you're already receiving so you can share them with your friends and family. All five of these invites will be placed in your account in July.
Click to expand...
Click to collapse
So much for having a OnePlus in their warehouse waiting for me... Sure am happy I paid that $30 express shipping charge. And more invites eh? Big f'in deal, I just want my phone!
July 2, 7:36PM
I receive this email from OnePlus:
High five! Your order has been shipped. Please check the status of your package by checking your store account
Software updates moving forward will be handled via an Over-the-Air (OTA) update. Future updates will bring additional features and general improvements to the software.
Your shipping confirmation is below. Please note that it may take up to 24 hours for your tracking number to become active, so don't worry if you cannot track it just yet. Thank you again for your business.
Click to expand...
Click to collapse
July 3, 7:00AM
I pull up the tracking info and it's still just "Shipping details submitted electronically."
July 3, 6:22PM
Shipment picked up from Los Angeles, California. Alright, some movement!
July 4, 6:57PM
DHL is at my door, fantastic! Definitely the fastest shipping I've had to date - crazy... Wait, what's this?! A $32 CAD customs charge at the door? Wow. The phone that was once $349 USD is now worth $447 CAD (roughly $420 USD). Oh well, it's in my hands! Awesome!
July 4, 7:05PM
After taking the phone out of the box, I notice it requires a micro SIM, I've been using a nano SIM for a while in my Moto X so I head to my local carrier and grab a new SIM for $5 (grand total $452 CAD). Power on phone, get an OTA update immediately. Reboot, and then once I open the browser (primarily white screen) I notice the infamous "yellow band" along the bottom. Whatever, not a big deal.
July 4, 7:30PM
After playing with the phone for a while I notice that the rear-facing camera (you know, the primary one) isn't recognized by the phone at all. No apps at all have the "switch camera" button and a hardware information app doesn't even know it exists. I open a support ticket.
July 5 - July 6
Blah blah in the support ticket - I did basic troubleshooting to prove the issue (factory reset, check for updates), and then I ask the following 3 questions:
1) Are replacement units in stock and when could I expect to receive one?
2) I was charged $30 in customs fees when receiving the phone, is that going to happen again with the replacement? Am I on the hook for any shopping costs as well?
3) Would the replacement unit be refurbished, brand new, or are you simply planning on repairing mine and shipping it back to me?
Click to expand...
Click to collapse
I get the following response:
1. Yes, we do have stock reserved for replacements.
2. There are no shipping costs for replacements, but I do have to check about the issue of Canadian customs fees – please let me get back to you on that.
3. Your replacement unit will be brand new!
Click to expand...
Click to collapse
Alright, not bad!
July 7, 6:21AM
Receive email asking me to now open an RMA ticket instead of a support ticket... Alright, kinda figured they'd just do that for me, but sure. I can do that. Also provide them with the IMEI at their request which, for some reason, they don't have on file.
July 8, 12:16AM
Follow up on my last unanswered email, asking again about whether or not I'm going to be charged for customs.
July 8, 3:28AM
Fast response! "Approved. Let's ship from HK and pay for customs ourselves." was all I got. Sounds good, let's do this!
July 8, 3:48AM
Receive an email with the following:
We just approved your RMA. Please could you give me your IMEI number? I'll look into it for you.
Click to expand...
Click to collapse
Wait, what? I already gave you that information, and why would you approve an RMA without the IMEI in the first place anyway? So confused...
July 8, 6:46AM
Receive the RMA instructions:
We will send someone to pick up your package - let us know when would be a good time for you by leaving a comment in the RMA.
Click to expand...
Click to collapse
Weird, alright. I wipe the phone, box it up and get it ready then put a comment in the RMA with the following info:
Please pick up from <My Address> on Tuesday, July 8th, 2014 at 5:00PM MST. If this date/time cannot be made, please try the same address on Wednesday, July 9th, 2014 at 8:00AM.
Click to expand...
Click to collapse
I really didn't expect them to be able to make it on such short notice, but it's worth a shot. I've never really shipped anything this way before, so I'm not sure what's realistic and the instructions weren't exactly detailed.
July 8, 6:11PM
No one came, not at 8AM and not at 5PM. Hrm. Ok, update the ticket with the following:
I updated the RMA asking for them to pick it up today at 5PM MST but no one came. What now?
Can they come at 8AM MST tomorrow morning as I had also requested as a backup? Getting tired of chasing you guys around...
Click to expand...
Click to collapse
July 8, 8:15PM
Receive the following email:
Could you please give us a time slot for pick up, like after 5 p.m. from Monday to Friday etc. Thanks so much, we will arrange courier to pick up your phone as soon as possible. Hope for your understanding.
Click to expand...
Click to collapse
Couldn't you have disclosed that information a little sooner? Also, expecting consumers to sit around after 5PM from Monday-Friday is a bit ridiculous... I don't have my own shipping/receiving department at home, so I can't exactly guarantee I'll be there every day after 5PM indefinitely.
July 8, 8:19PM
My response:
What courier is it? Can I drop it off somewhere instead? If not, between 5-7PM MST Mon-Fri.
On another note, will the version of OnePlus One from China be any different from the one I received from North America?
Please provide an estimated ETA for the courier to come and pick up the faulty unit. Please also provide an estimated ETA for when I can expect my replacement unit to ship from China and when it should arrive at my house. Right now it's seeming like I won't have a phone in my hands again for weeks, possibly longer...
Click to expand...
Click to collapse
July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
Click to expand...
Click to collapse
So they could potentially ship me a different model that wouldn't have working LTE in my country... yikes.
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
Click to expand...
Click to collapse
The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
July 15, 4:00PM
Alright, so I spent most of last week arguing and dealing with OnePlus over shipping details and such for the replacement. To sum it up, I was told that it would be the international version, that it would ship from China to avoid customs fees, and that I wouldn't be paying a dime.
Fast forward to July 14 - the phone ships! Tracking information! Hoorah!
Wait, DHL?!?! From California??
Thanks for listening OnePlus. I called DHL today once it cleared customs and was told that the fees I would be responsible for at the door would be $34.71. Again. DHL mentioned that OnePlus did not mark ANYWHERE on the package that it was a warranty replacement, and that if they had the fees would have only been $10 for processing. So screw you OnePlus, and screw you DHL for trying to charge me processing for nothing.
I argued with them about it for quite some time, but it sounds like I'm pretty much screwed.
July 16, 9:50PM
Alright, so finally some good news!
To my extreme surprise, I received a call from Andy at OnePlus this morning. I had actually requested a phone call during the initial RMA request, so after several weeks without a call I definitely wasn't expecting one now. This is the only response I have had since informing OnePlus that there were customs charges on the second shipment a few days ago, so I was impressed to see that they were concerned enough to actually call about it. That, and I left some pretty heated words in the support ticket that may have forced the call. I'm not sure, but either way I was definitely happy to receive the call.
Anyhow, Andy assured me that if I did indeed get charged a second set of customs charges that OnePlus would have no problem reimbursing them for me. He sent a follow up email so that I knew where to send the invoice/receipt to, and so that's where things are sitting now.
On a side note, I managed to negotiate the charges down with DHL from $35 to $15, but not without providing them every single piece of proof I had (export paperwork with TNT, commercial invoice, copies of RMA info from 1+ website, etc.) that I had shipped the other unit back to them. Even still, I am hoping that they hold up their offer and reimburse the remaining amount.
Summary
The $350 "Flagship Killer" phone turned into a $450 "D.O.A." phone really fast.
OnePlus has had my money for nearly 2 weeks.
I have a OnePlus One with a faulty camera in a box that I can't use.
I have no idea when a courier is going to come pick it up.
I'm really hoping I'm lucky enough to be at home when they show up.
My new phone won't even ship from OnePlus until they receive the faulty one....
In China.
And then it has to ship back to Canada...
From China.
Joke's on me! It's DHL again...
And another $35 in customs fees, yay!
Updated Below:
Managed to negotiate DHL brokerage fees down from $35 to $15
Andy from OnePlus called me directly, offering to reimburse the second set of customs charges if applicable
Submitted invoice/receipt to 1+, just waiting now.
I'm aware that there is a chance the camera issue could be related to a bad flash or something software-related, but I'm not bothering with any of that in the off chance that it's actually a hardware issue. Better safe than sorry.
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
CrashTestDroid said:
Presumably you already paid upon importing the phone so tax/duty doesn't apply for warranty repaired items. As long as the shipping label clearly states "warranty repair" you shouldn't get a problem.
FWIW I had a weird update too but fastboot oem unlock and reset cleared it up.
Click to expand...
Click to collapse
I completely agree, there's no way I should be hit with customs charges a second time on something I've already purchased by they couldn't promise it.
DHL is the only company that has consistently hit me with customs charges.
^ Good luck! Please keep us up to date with how the whole situation develops.
Updated...
July 9, 2:30AM
I receive an email from them clarifying the difference between Chinese and global versions:
China version and global version could support different bands.
The OnePlus One global supports these bands:
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
The Chinese version OnePlus One supports below bands:
GSM：850 / 900 / 1800 / 1900
TD-SCDMA：1800-1920 / 2010-2025
WCDMA*：2100 / 1900 / 850 / 900
TD-LTE：2570-2620 / 1880-1920 / 2300-2400
FDD-LTE*：2100 / 1800 / 2600
* WCDMA and FDD-LTE only available during international roaming.
Click to expand...
Click to collapse
So they were actually planning on shipping me a different model that wouldn't have working LTE in my country!
We could not control the courier company, ask for the convenience time slot because we want to save your time and pick up your phone as soon as possible.
Click to expand...
Click to collapse
The intent was to save me time, but I don't think it's working. I've since requested that they cancel all of the Hong Kong/China RMA, and just RMA it normally through the USA. At least then I'll get a phone that works, even if I have to fight over the customs to get it here.
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. By shipping directly from Hong Kong, they could pay for the custom fee in one shot. If they sent it from the North America distribution center, it adds another layer of complexity that they didn't want to deal with. Their comments didn't say anything about shipping you a Chinese version - I think you read too much into their comments.
sic0048 said:
I think there is just some confusion regarding the "Chinese" phone. I doubt they were every planning on shipping you a Chinese version of the phone. Both versions are produced in China, so just because your phone was going to be shipped directly from China, it doesn't mean it wasn't going to be the international version. I think you read too much into their comment honestly.....
Click to expand...
Click to collapse
I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
caseyc said:
I would have thought that too, but they didn't refute it at all.
Instead of saying they were shipping me the same model, they told me the models were different and she couldn't guarantee it would work properly here.
Click to expand...
Click to collapse
Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
wacky.ddw said:
Damn Really sorry to hear that!
Friends ordered 2 from china, the LTE bands don't matter since we live in Europe i hope for them that they don't get a faulty one.
So the hardware from the international one and the Chinese one are really different? I thought it was just software, kernel related or whatever. So there is no way to mod the modem to work exactly like the international one.
I hope for you that this gets resolved!
Click to expand...
Click to collapse
Thanks, and I believe the hardware is more or less the same but in order to use North American bands you need to flash a radio and I'm a bit nervous to do anything like that with this phone in case it's an actual hardware problem. I'm worried that OnePlus may try to refuse warranty support because of it.
CrashTestDroid said:
Heads-up to OP: I read a couple other ppl have reported camera not detected on an earlier build of CM-11s, upgrade fixed it. Have you tried factory wipe & install CM11 M8?
Click to expand...
Click to collapse
I tried, and no it didn't work. Wiped everything including system, flashed M8, and still only front-facing camera. Looks like it might actually be hardware-related.
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
jobankler said:
Can you please send me a invite then? i wanna join you so bad!!!!! pm me at least =(
Click to expand...
Click to collapse
You obviously didn't read any of my post.
Since you probably still won't, the answer is no.
sic0048 said:
Well I think she misunderstood your question too. I think she was simply stating how the two versions were different. I wouldn't take her response as a confirmation that they were sending out a Chinese version.
You have to remember that English may not be the native language of the people you are getting support from......
All in all, I think there has just been a misunderstanding in the communication. I really doubt they were sending you a Chinese version to replace an International version unless you specifically asked for it.
Click to expand...
Click to collapse
I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
caseyc said:
I'm not mad at her, I'm not sure why you're so adamantly defending her. It's not her fault at all, she just works there.
"All in all," I think you're voicing your opinion much like I've voiced mine, and I'm not sure why we're still arguing about it... You're allowed to interpret that conversation however you like, just like I did.
In my opinion, when I ask if the model I'll be receiving from China is different from the one I purchased in North America and they come back to me with "China version and global version could support different bands" that tells me that they are likely sending me a different model that "could support different bands."
If it makes you happy, technically speaking neither of us are right since it hasn't happened yet.
Yeesh.
Click to expand...
Click to collapse
We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
E-nr said:
We're not gonna replace it with a Chinese version, that was just a bit of lost in translation action.
Click to expand...
Click to collapse
Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
Oh right, and a lithium battery form too....
caseyc said:
Excellent, yes I had just confirmed that with the customer service rep this morning.
For future reference, TNT shipping is possibly the worst courier for returns from a consumer.
They only pick up from 8AM-5PM Mon-Fri (which is when I and most people work), you cannot drop it off anywhere for them, I need to provide (create) a commercial invoice with my signature, provide customs information (ie: export license, some sort of harmonized code?), all of which I don't have since I'm just a consumer, and provide them with 4 copies of all of this, signed and dated.
Here begins the hour of paperwork and printing required to return my defective product. There has got to be an easier way.
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Oh dude, I know. I've been wondering for so long why there isn't a startup delivery service that ONLY hires people willing to work when the rest of us are at home. Oh well. We're not happy either about how this is turning out, so keep us updated (via your customer support contact) and we'll evaluate the procedure. In non-business speak - we're looking for a better provider, but I'm aware that doesn't help you at this point.
Wow I am really sorry to read that, I like must of us had to wait a week or 2 to actually get the phone (express shipping dont do any difference) but thank God my phone is flawless (knock on wood), I hope that was an isolated issue.
Good luck.