Hey!
I'm really sorry if this kind of thread is somewhere in here, but it is really urgent.
So i have broke my nexus 7's glass and touchscreen isn't responding. Where ca i get some kind of replacement and how much it would cost?
And maybe there is some way to get touchscreen working, i don't care that much about broken glass.
The touch and glass are unique peace on N7.
Today the best option is to buy another N7. The repair is about 160+ US$. Or you can wait a few months till price drop
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maztahbr said:
The touch and glass are unique peace on N7.
Today the best option is to buy another N7. The repair is about 160+ US$. Or you can wait a few months till price drop
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Thanks for information.
If i help you click THANKS button
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Related
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
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Ouch nobody? Haha
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chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.
chuckenfoot said:
Ouch nobody? Haha
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
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But seriously... Does anyone know who to contact about this?
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You have to contact Asus directly if not purchased from the Google Play Store.
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LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email
Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7
Bump
Sent from my Nexus 7
First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
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Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
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generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
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Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
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Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
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I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
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Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
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borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
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sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault
Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
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Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
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How the hell do you crack the screen pressing the power button!?
Exactly. But it happened.
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Hello guys, I've got my Nexus 4 like a week ago, and it is just beautiful, and I like to use it with no case/bumper, so far I've taken care of it and it hadn't scratched or anything but yesterday I almost drop it, and I was wondering if it gets cracked, can I get a front or back gorilla glass panel to replace it? If not I'm gonna have to buy a case, but if I can I will keep using it naked and just replace it when it cracks, thanks
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LRC1710 said:
Hello guys, I've got my Nexus 4 like a week ago, and it is just beautiful, and I like to use it with no case/bumper, so far I've taken care of it and it hadn't scratched or anything but yesterday I almost drop it, and I was wondering if it gets cracked, can I get a front or back gorilla glass panel to replace it? If not I'm gonna have to buy a case, but if I can I will keep using it naked and just replace it when it cracks, thanks
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it can be replaced but the glass panels cost around 150 to 170 dollars. Thats like half the phone price.
Best to have lg replace the glass if it breaks. Costs the same as to do if yourself and takes about 9 days total depending what country you have to send it to.
Sent from my 5th and final Nexus 4
LRC1710 said:
Hello guys, I've got my Nexus 4 like a week ago, and it is just beautiful, and I like to use it with no case/bumper, so far I've taken care of it and it hadn't scratched or anything but yesterday I almost drop it, and I was wondering if it gets cracked, can I get a front or back gorilla glass panel to replace it? If not I'm gonna have to buy a case, but if I can I will keep using it naked and just replace it when it cracks, thanks
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You can go here.
http://www.cellphonerepairshop.com/acq86231201/
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LRC1710 said:
Hello guys, I've got my Nexus 4 like a week ago, and it is just beautiful, and I like to use it with no case/bumper, so far I've taken care of it and it hadn't scratched or anything but yesterday I almost drop it, and I was wondering if it gets cracked, can I get a front or back gorilla glass panel to replace it? If not I'm gonna have to buy a case, but if I can I will keep using it naked and just replace it when it cracks, thanks
Sent from my Nexus 4 using xda app-developers app
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The front screen is going to be the most expensive. The digitizer and LCD are fused together.
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nbeebe24 said:
The front screen is going to be the most expensive. The digitizer and LCD are fused together.
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Yeah.
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Yes, already broken Basically I dropped the S4 and front part has cracked , the screen still works and so does touch. Any help on how best to repair or guide to parts? Pictures provided
http://i.imgur.com/ZuZPG2m.jpeg
http://i.imgur.com/TEs36hF.jpeg
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jediknight111 said:
Yes, already broken Basically I dropped the S4 and front part has cracked , the screen still works and so does touch. Any help on how best to repair or guide to parts? Pictures provided
http://i.imgur.com/ZuZPG2m.jpeg
http://i.imgur.com/TEs36hF.jpeg
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Ouch - 1st things first get a screen protector/ seriously to protect the broken glass (not to the protect the phone) / Its probably too early, but u can look for a new digitizer / it's gonna be expensive / i'm assuming you don't have insurance (or the co-pay is really high)/ sorry about the phone...
edit double ouch... ($262)
http://www.etradesupply.com/oem-samsung-galaxy-s4-gt-i9500-lcd-screen-and-digitizer-assembly.html
If u have insurance, i would go that route...
Yeah tell me about it, bad luck and ouch..
I was thinking about the digitiser and stuff, but isn't that for the touch screen function? That works and so the screen, any way to replace the top plastic only?
Sorry if silly question, making suire
Thanks in advance
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jediknight111 said:
Yeah tell me about it, bad luck and ouch..
I was thinking about the digitiser and stuff, but isn't that for the touch screen function? That works and so the screen, any way to replace the top plastic only?
Sorry if silly question, making suire
Thanks in advance
Sent from my GT-I9300 using xda premium
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It's quite a specialist task with a very strong chance of things going wrong (you can see an example here); I would recommend just buying a new digitiser + display.
Damn, I'll see what I can do. From the UK, need to find UK parts
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So today I flipped open my case and my digitizer was cracked on my less than 2 week old N7. Won't let me unlock or anything. I have not dropped or otherwise damaged it. Has this happend to anyone else? Manufacturing defect? I also noticed last night that on black screens there were some red splotches. I'm just afraid if I try to get it replaced they will say physical damage have a nice day.
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Quick pic with it out of the case.
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tricky1 said:
Quick pic with it out of the case.
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I believe it and no have not heard of this happening. If it was a drop, there would be a clear dent or shatter marking on that line before it splits into two. Just talk to google or where-ever you bought it from and try to keep calm. When glass breaks, it shatters and not produce hairline breaks like that.
get it replaced for free.
tricky1 said:
Quick pic with it out of the case.
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Looks like a heat crack.
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Andrew149 said:
Looks like a heat crack.
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yup either that or a crack form pressure like sitting on it or having it in the back pocket and forgetting about it.
that's not a defect. it just doesn't crack on its own.
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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Did you sit down on it hard? Is it a very stiff sofa?
DonMigs85 said:
Did you sit down on it hard? Is it a very stiff sofa?
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The tablet had slipped down the back of the sofa between the seat cushion and the back of the sofa. I sat down and it must have squished it. The cushions are super soft and I'm still not 100% sure it happened.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
pham818 said:
lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
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I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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AnarchoXen said:
I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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ahaha, nice!!
is Asus charging you to repair that device?
The nexus 7 has a very weak glass.
Mine got hairline crack from twisting.
Most drop test videos show it breaks on the first drop.
I have replaced first unit, waiting until local repair guy can get parts from his usual source to get first one fixed. May try contacting google/Asus about a repair but have not done that yet.
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If you bought it with a credit card you may have coverage. Many of the premium cards come with 90 day replacement insurance.
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