So today I flipped open my case and my digitizer was cracked on my less than 2 week old N7. Won't let me unlock or anything. I have not dropped or otherwise damaged it. Has this happend to anyone else? Manufacturing defect? I also noticed last night that on black screens there were some red splotches. I'm just afraid if I try to get it replaced they will say physical damage have a nice day.
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Quick pic with it out of the case.
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tricky1 said:
Quick pic with it out of the case.
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I believe it and no have not heard of this happening. If it was a drop, there would be a clear dent or shatter marking on that line before it splits into two. Just talk to google or where-ever you bought it from and try to keep calm. When glass breaks, it shatters and not produce hairline breaks like that.
get it replaced for free.
tricky1 said:
Quick pic with it out of the case.
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Looks like a heat crack.
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Andrew149 said:
Looks like a heat crack.
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yup either that or a crack form pressure like sitting on it or having it in the back pocket and forgetting about it.
that's not a defect. it just doesn't crack on its own.
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
Sent from my Nexus 7 using xda app-developers app
AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
Sent from my Nexus 7 using xda app-developers app
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Did you sit down on it hard? Is it a very stiff sofa?
DonMigs85 said:
Did you sit down on it hard? Is it a very stiff sofa?
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The tablet had slipped down the back of the sofa between the seat cushion and the back of the sofa. I sat down and it must have squished it. The cushions are super soft and I'm still not 100% sure it happened.
Sent from my Nexus 7 using xda app-developers app
AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
Sent from my Nexus 7 using xda app-developers app
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lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
pham818 said:
lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
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I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
Sent from my Nexus 7 using xda app-developers app
AnarchoXen said:
I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
Sent from my Nexus 7 using xda app-developers app
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ahaha, nice!!
is Asus charging you to repair that device?
The nexus 7 has a very weak glass.
Mine got hairline crack from twisting.
Most drop test videos show it breaks on the first drop.
I have replaced first unit, waiting until local repair guy can get parts from his usual source to get first one fixed. May try contacting google/Asus about a repair but have not done that yet.
Sent from my Nexus 7 using XDA Premium HD app
If you bought it with a credit card you may have coverage. Many of the premium cards come with 90 day replacement insurance.
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Related
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
Ouch nobody? Haha
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chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.
chuckenfoot said:
Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
Sent from my Galaxy Nexus using xda premium
But seriously... Does anyone know who to contact about this?
Sent from my Galaxy Nexus using xda premium
You have to contact Asus directly if not purchased from the Google Play Store.
Sent from my Nexus 7 using xda premium
LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email
I put on best skin ever, skin and then when I made a call the phone wouldn't lite up to see the hang up button. So I took skin off tested call it worked with skin off. I then put screen protector by Lumii Ark (great screen protector) and the same in call experience.
I haven't taken the protector off yet simply looking for a fix. I know that there are the two sensors on the upper left corner. It is polished clean and the protector is crystal clear. Any thoughts or similar experience?
Sent from my Nexus 4 using xda premium
bline007 said:
I put on best skin ever, skin and then when I made a call the phone wouldn't lite up to see the hang up button. So I took skin off tested call it worked with skin off. I then put screen protector by Lumii Ark (great screen protector) and the same in call experience.
I haven't taken the protector off yet simply looking for a fix. I know that there are the two sensors on the upper left corner. It is polished clean and the protector is crystal clear. Any thoughts or similar experience?
Sent from my Nexus 4 using xda premium
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Click to collapse
Use a hole punch so it doesnt block the sensor
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ctowne said:
Use a hole punch so it doesnt block the sensor
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Yup, pretty much. Or you can use scissors
I tried scissors with the skin and ruined the skin. I appreciate both responses. Have either of you had to fix this with ur N4 I have had a lot of androids and never any issues like this with the sensor being covered by screen protector.
I'll consider the hole punch. But would have to buy another screen protector. Sigh
Sent from my Nexus 4 using xda premium
bline007 said:
I tried scissors with the skin and ruined the skin. I appreciate both responses. Have either of you had to fix this with ur N4 I have had a lot of androids and never any issues like this with the sensor being covered by screen protector.
I'll consider the hole punch. But would have to buy another screen protector. Sigh
Sent from my Nexus 4 using xda premium
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If google would ship it to me already I'd be able to tell you :banghead:
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ctowne said:
If google would ship it to me already I'd be able to tell you :banghead:
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I just feel like there has to be another way. I Dont even own a hole punch lol
I'm just not gonna make any phone calls
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bline007 said:
I just feel like there has to be another way. I Dont even own a hole punch lol
I'm just not gonna make any phone calls
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Yeah i cant think of one at the moment. You dont need a protector anyways. Just treat her like a baby and you'll do fine.
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ctowne said:
Yeah i cant think of one at the moment. You dont need a protector anyways. Just treat her like a baby and you'll do fine.
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I'm gonna probably just cut it
Edit: I cut it with nail clippers to get a rounded effect.it actually looks OK and works now.
Sent from my Nexus 4 using xda premium
Liberate yourself and go without the screen protector. I've used screen protectors on all my previous phones from the HTC Sensation, Galaxy SII, Galaxy SIII, and Galaxy Nexus.
When the Nexus 4 was announced I sold my SIII and picked up a Galaxy Nexus for relatively cheap. I decided that since the Galaxy Nexus was going to become my backup phone I'd go without a case or screen protector. Over the past 3 weeks of using the phone this way I've really grown to appreciate the phone "naked". Now I really could never go back to covering these beautiful phones with a case or screen protector again. I haven't been babying the phone like I normally would and it doesn't have a single scratch anywhere on it.
I'm really looking forward to using the Nexus 4 without any protection and enjoying it for what it is. Worst case, if I drop it and it gets damaged I'll shell out the ~$160 for a replacement from Google. I made enough profit from selling the SIII (which I put away just in case) to easily cover the cost of a replacement if necessary. For me, this is plenty peace of mind to enjoy the phone with no protection.
Just my $0.02.
Fair enough. I already bought a case I'll get first week of Dec. I have had the phone since the 18th so I know the awesome naked feeling u speak of.
Sent from my Nexus 4 using xda premium
I want a flip to car that leaves the screen bare when open. I will just use the case when I think the phone needs added protection.
I do not really like anything that is on the touch screen but I may put a transparent shield on the back glass.
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4!
Damn what a night. So I went did a trade for this nexus with a guy. The nexus was sitting on the box on the trunk of my car while we were switching Sims next thing I see is it sliding off the box hits the ground and bounces. My heart dropped. About 5 dings on the bezel. The screen and back survived. So I got the Google play bumper and its good as new. Sucks Cuz I like the phone naked
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No. Look at the glass threads. Tons of people dropped theirs and shattered glass before you.
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That suuuuuuucks
Wait how'd you get the bumper that fast?
Beginners badluck!
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grgene said:
Beginners badluck!
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Well maybe beginners luck. I'm a vet to the nexus. Had my other nexus from release date to about a wk ago my 2 year old dropped it and the screen cracked
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FLNexus said:
Wait how'd you get the bumper that fast?
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A guy on craigslist had a few for sale
Sent from my Nexus 4 using xda premium
Yes, you're the first person in the world to drop the nexus 4. Congrats!
No just the first top admit it. Other people say magic made theirs break.
Sent from my Nexus 4 using Tapatalk 2
I got my phone last night and I already dropped it today from about chest high while taking of my sweat shirt. No broken glass or anything from a hard wood floor. I think it really depends on how it lands. Oy really seems fairly durable to me.
If you average up all the thousands of sold I am sure the ones with broken glass are a very nonsignificant percentage..
sent via xda premium with nexus 7 while waiting for my shiny new Nexus 4!
Just broke my glass back -___- . I dropped into power switch made of aluminum and made several back cracks. Well, at least it wasn't the front.
ouch, i need protection! i still haven't taken off that original screen protector! i know if i drop mine the back glass is gonna crack
FLNexus said:
Wait how'd you get the bumper that fast?
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Fast? It's been out for almost a month.
Sent from my Nexus 4 using xda premium
I was just cleaning off my screen and I noticed theres some dust under the screen in the front camera hole. There's dust, and some stuff that looks like ice crystals or salt. It's been in my pocket all day and I think it's really weird. I'm not going to RMA or anything, because I will probably never use the front facing camera anyway. I always use the back
I too have dust in my front facing camera. Not a big deal but really LG? The build quality may look good on this phone but it's actually pretty bad. This is my fourth phone. I'm not rma-ing again.
You can easily take out the back cover and remove it.
You just need a #5(?) torque screw and a prying tool to open the back cover.
Sent from my Nexus 4 using Tapatalk 2
I don't understand why OEM's cant manufacture a phone with a proper dust seal gasket. It drives me absolutely nuts when there is dust under my screen. My old HTC Desire HD had dust under the screen within a week of purchase, and i took it back to telus. Unacceptable.
ScumDroid said:
I don't understand why OEM's cant manufacture a phone with a proper dust seal gasket. It drives me absolutely nuts when there is dust under my screen. My old HTC Desire HD had dust under the screen within a week of purchase, and i took it back to telus. Unacceptable.
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Accidents happen.
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scream4cheese said:
You can easily take out the back cover and remove it.
You just need a #5(?) torque screw and a prying tool to open the back cover.
Sent from my Nexus 4 using Tapatalk 2
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I shouldn't have to do this. I would rather rma it than possibly damage the phone and void the warranty.
Krunk83 said:
I shouldn't have to do this. I would rather rma it than possibly damage the phone and void the warranty.
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Okay.
It's relatively easy. Here's the video that I used.
http://www.youtube.com/watch?nomobile=1&v=AZDAIgwbXk4
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scream4cheese said:
Okay.
It's relatively easy. Here's the video that I used.
http://www.youtube.com/watch?nomobile=1&v=AZDAIgwbXk4
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
Nothing about removing the front camera to clean it.
Get it RMAd.
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Girn said:
Get it RMAd.
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Ugh, that is such a pain in the rear.
Krunk83 said:
Ugh, that is such a pain in the rear.
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Many of you won't agree with this but this is the reason I bought my phone through tmobile I did get it for 49.99 though.
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jonapunk said:
Many of you won't agree with this but this is the reason I bought my phone through tmobile I did get it for 49.99 though.
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It's not the rma that is a pain, it's setting my phone up again that is.
I just bought a nexus 4 on Tuesday and have been literally babying the phone like I would a baby. I have heard all the issues of a cracked back screen from wearing tight jeans etc. and it has me worried. Are those unfortunate defects just a manufacturing process gone wrong, luck of the draw? Am I right to be concerned or am I just being a wimp?
Sent from my Nexus 4
d4c said:
I just bought a nexus 4 on Tuesday and have been literally babying the phone like I would a baby. I have heard all the issues of a cracked back screen from wearing tight jeans etc. and it has me worried. Are those unfortunate defects just a manufacturing process gone wrong, luck of the draw? Am I right to be concerned or am I just being a wimp?
Sent from my Nexus 4
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Man up buy a case and you be fine...i have my N4 in my skinny jeans and is fine
I do have a screen protector both front and back and also the official bumper.
Sent from my Nexus 4
d4c said:
I do have a screen protector both front and back and also the official bumper.
Sent from my Nexus 4
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That is fine then....Being serious though my friend i was like you in the beginning.. Thought that i need to buy a case and take extra care of it...Phone is in my pocket i throw it in my bag when i am on my way to work and the beast still is a live and kicking and still brand spanking new since the day i bought it...
relax let yourself enjoy the phone my friend
d4c said:
I do have a screen protector both front and back and also the official bumper.
Sent from my Nexus 4
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You should be fine.
I take my N4 BMXing in skinny jeans with a TPU case and I've had no issues, you'll be fine
Sent from my CM10.1 Nexus 4
I've have my Nexus 4 for a few weeks now and it's not as fragile as everyone was making it out to be, at least not the newer models with the 2 bumps on the back.
I have that version and the back doesn't seem to be glass. Tapping on it, it makes a different noise in comparison to the front. I'm probably wrong.
Sent from my Nexus 4
d4c said:
I have that version and the back doesn't seem to be glass. Tapping on it, it makes a different noise in comparison to the front. I'm probably wrong.
Sent from my Nexus 4
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you're partially correct there's a plastic back and there's a glass back, I'm guessing the glass one was left over and the plastic is for the newer models being pushed out.
i have screen protector only on the back, and use it without bumper in a quite tight jeans. dont worry, youll be fine
sent from my Nexus 4...
Get a case.
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Lol @ all the skinny jeans
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illgodson said:
Lol @ all the skinny jeans
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I couldn't get my fat ass in skinny jeans, so maybe my nexus 4 won't break after all
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d4c said:
I couldn't get my fat ass in skinny jeans, so maybe my nexus 4 won't break after all
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Lmao me too, anything smaller than a 38 waist is skinny jeans for me haha
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illgodson said:
Lmao me too, anything smaller than a 38 waist is skinny jeans for me haha
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umm, i guess i should shut up with my 30 waist jeans
zakoo2 said:
umm, i guess i should shut up with my 30 waist jeans
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Your nexus 4 is defo gonna break bro, quick put some weight on and save your nexus!
Sent from my Nexus 4
d4c said:
Your nexus 4 is defo gonna break bro, quick put some weight on and save your nexus!
Sent from my Nexus 4
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believe me, i tried, but cant. :/ so lets just hope my n4 will survive in these conditions
zakoo2 said:
umm, i guess i should shut up with my 30 waist jeans
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Lol I was probably in 6th grade in a 30 waist and cell phones were still in bags back then so it wasn't an issue Haha.
Sent from my Nexus 4 using xda app-developers app
I have a 211k rev 10 (Made in November 2012), and I have had no issues with cracking or anything. I didn't even run a case for 5 months or so, and I dropped it twice without a case from ~4.5 feet up (The second time it got slammed out of my hand, my friend was getting into his music a little too much)
All this talk of skinny jeans...... I know that's the new style but damn I'm 33 and can bare the sight much less wear them. Too funny!
Sent from my Nexus 4