Database Users

[Q] Play store keeps crashing

I'm having problems with Play Store, it loads, but then crashes after a few seconds with the unexpectedly stopped message. I'm running stock 4.2.1. I have another user set up, and when logged in as them the play store is fine. I've tried clearing cache & data, uninstalling updates, and rebooting but have had no luck getting it going again.
Does anyone have any other ideas or am I just going to have to do a factory reset?

Try clearing data in Google Services Framework and Playstore then reboot. I had the same problem on a phone and this worked. Sometimes you have to do it twice.
Sent from my Nexus 7 using xda app-developers app

devilsmack said:
Try clearing data in Google Services Framework and Playstore then reboot. I had the same problem on a phone and this worked. Sometimes you have to do it twice.
Sent from my Nexus 7 using xda app-developers app
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Just tried that, still no good. Guess I'll have to do a factory reset.

Another App Store ?
neilla said:
Just tried that, still no good. Guess I'll have to do a factory reset.
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Had the same issue after installing Amazon's app store.. Removed it and play store worked as normal again

The Play Store doesn't work anymore.

Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.

I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.

SolsticeZero said:
I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.
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Okay I just did that. It still doesn't work.

jh1521 said:
Okay I just did that. It still doesn't work.
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Click to collapse
What rom are you using?

Stock. However I'm still on 4.1.2 - I blocked OTA updates until the current 4.2/4.2.1 bugs are fixed.

It's a long shot, but you can try to install the latest Gapps package from recovery. Or remove and re-add your Google account.

Would you happen to know where I can find the latest gapps package? Thanks!
(edit) found it http://goo.im/gapps/gapps-jb-20121130-signed.zip
Edit2) Oops the 11/30 gapps don't work with 4.1.x anymore, will try 10/11 instead.

http://goo.im/gapps
Since you're on a 4.1.2 rom, get the one for CyanogenMod 10.0.x

I same issue last night. Downloads were very slow. All stock on latest ROM.
Sent from my SGH-T959 using xda app-developers app

Holy f*! The browser works, however downloading through the browser doesn't. I get "download starting" then nothing happens. Same with Chrome. I quickly checked if I'm not out of storage space - no, I have 8GB free. WTF is going on?

I figured it out. last week I was trying to solve my battery drain problems (can't find the thread anymore) and I ended up disabling the media storage service. That apparently disabled any app from downloading anything. I have re-enabled it and now can download. The store works, browsers work etc. I just hope that the battery hogging doesn't happen again.

When I have play store issues I just sign out of Google talk and sign back in and it fixes my problems .. also close the market after..
Sent from my EVO using xda premium

I don't use google talk. besides my proiblem was different, see the post above yours.

jh1521 said:
I don't use google talk. besides my proiblem was different, see the post above yours.
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Doesn't matter if you use Google talk or not... For some weird reason the play store uses Google talk some how it may be to authenticate
Sent from my Nexus 7 using xda premium

If you can't download at all, a good method can be to clear data from "Google Framework Services" , delete google Account, reboot, recreate your Google Account.

I had the same problem. Enable download manager fixed it for me. After I did that all the apps I had tried to install started downloading and play store stayed open and did not force close.
Settings>apps>all>download manager
Sent from my Nexus 7 using xda app-developers app

Hey everyone let's post ways for the op to fix his already fixed issue!!!
Lmao

jh1521 said:
Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.
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Did you eventually fix this?
Cheers, FReaKRaNT

FReaKRaNT said:
Did you eventually fix this?
Cheers, FReaKRaNT
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the fix was in post #11 . op can you update your op post as solved. in post number 11... Also the media data usage and battery drain was fixed in the small update 4.2.1 then the 1.xx mg update fixed this... hope this makes sense.

[Solution found] New nexus 7 error 497

My nexus 7 just came in the mail and I'm running into error 497 on the play store while trying to update chrome, Google keyboard, and talk back. A few seconds after choosing update it'll give me this error but I've been able to download everything else with no trouble. I already tried a factory reset with no luck.. So I'm hoping someone can help me find a solution.
Is it possible that this could have anything to do with my Google account or maybe WiFi?
Edit: From searching around on the web I have found a solution that works for me. Download tunnelbear vpn from the market, make a free account, and then turn it on and connect to the US. You should now be able to download any of the apps that were giving this error. Alternatively, you can tether your phones mobile connection if data limits aren't a concern. Every other solution I have found has not worked for me including factory reset, clearing Play store data, etc, etc, but these two have. Hopefully this helps anyone else running into these issues out.

Edit : oh you did a factory reset...
Hmm dunno
Sent from my Nexus 7 using xda premium

Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
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I just now experienced this same issue, and I also have Comcast. My Galaxy Nexus was able to update some apps without issue on 4G, and when I went to update my apps on the Nexus 7 it updated all but Facebook Messenger and Google Japanese keyboard support. Got error 497, cleared my cache/data/force stopped Google Play, tried again, same thing. Cleared out some other things that may have made it even worse (Google Play Services, which appears to have completely messed up my list of Installed/All apps in the Play store, oops) but still no go. Tethered the Nexus 7 to my Galaxy Nexus via Mobile hotspot, and it was able to update, but on wifi it fails. This just started happening today, and I've had my Nexus 7 for about two weeks. Not sure what's going on, and your post was one of the first things that came up when I googled it. I see a factory reset didn't help you. I really don't want to have to resort to that, but it appears it wouldn't have helped me anyway. I'm stumped.

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
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Hi:
I have Comcast and am not having this issue. Keep us posted on your progress.
Best,
Tom

I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried pushing the update to the device using the online Google Play Store.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.

My Facebook messenger fails to update, says package file is invalid, not sure if that's my end or theirs, I'd just wait and see if the update eventually pushes through. Maybe just let it be And see if Google knows of the issue and eventually it'll update...
Sent from my Nexus 7 using Tapatalk 4

Try and reset your routers and reboot your nexus 7.

huskers15 said:
Try and reset your routers and reboot your nexus 7.
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Thanks??

sublimeike said:
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
Click to expand...
Click to collapse
None of this things worked for me either except for tethering with my phone. So this leads me to believe it's a problem on Google's end and not the tablet. I would wait a little while for a fix before returning it..
Sent from my Nexus 7 using xda app-developers app

How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them

adamhlj said:
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
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I'm not entirely sure but I think both are fairly new so I don't think that should be the issue. It just seems weird to me that some apps will download while others won't.
Sent from my Nexus 7 using xda app-developers app

I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Sent from my Nexus 7 using xda app-developers app

jguns112 said:
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
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Click to collapse
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.

sublimeike said:
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
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Hmm well that is no good then. Are you still getting error 497 or is it something else?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Hmm well that is no good then. Are you still getting error 497 or is it something else?p
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Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."

sublimeike said:
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
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Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app

I was having this issue on My Nexus 4 and Nexus 7 last night on Comcast. This morning the apps updated without issue.
jguns112 said:
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
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Error 492; 497; and "bad package" are all errors that I had been getting with my first device and then with my replacement.
Finally did enough searching to learn it was likely a Comcast DNS issue.
I tried everything from my office internet and it worked fine. I suspect it's why my earlier device started to go wonky because updates didn't update properly or something got corrupted.

Had this issue updating I forget what at work, it would stop at 1.38MB. Which is weird cause didn't have issues with other apps that same moment. Did a google search and tried a different wireless connection... Was able to update.
Two days after, updates apps at work, no problem. Maybe just a hiccup.
Sent from my Nexus 7 using xda app-developers app

Cleared Play Store data accidentally?

I have a silly question, I accidentally cleared Play Store data and now I don't have any apps when I press My Apps. Is there any chance to bring it back and will now my apps get updates?
Sent from my Nexus 4 using xda app-developers app

You will still get updates.
To resolve this do the following:
Settings --> Choose your Google account just scroll down --> Press on your email with the green sync icon on the left of it --> press the 3 dots in the upper right and delete it. --> re-add it.
Or just google:"Delete Google account android".
Sent from my Nexus 4 using xda app-developers app

deleting play store data doesnt rid it of your apps. as soon as you clear your play store data, then reopen the play store, all your installed and once installed apps will reappear. the only reason no play store apps appear would be if you got rid of your personal google account.

simms22 said:
deleting play store data doesnt rid it of your apps. as soon as you clear your play store data, then reopen the play store, all your installed and once installed apps will reappear. the only reason no play store apps appear would be if you got rid of your personal google account.
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That is not true. When I cleared data and after that I opened Play Store there are no apps when I go to "My apps". Now I fixed that thanks to failly.
Sent from my Nexus 4 using xda app-developers app

iggytod said:
That is not true. When I cleared data and after that I opened Play Store there are no apps when I go to "My apps". Now I fixed that thanks to failly.
Sent from my Nexus 4 using xda app-developers app
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what happened to you is not the norm. ive cleared data hundreds of times, on many devices, over many years, and that has not once happened. what rom are you running by chance? do you have a good constant data signal?

simms22 said:
what happened to you is not the norm. ive cleared data hundreds of times, on many devices, over many years, and that has not once happened. what rom are you running by chance? do you have a good constant data signal?
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I'm running stock 4.3 and yes, I have constant data signal.
Sent from my Nexus 4 using xda app-developers app

Playstore Problem

I just bought a Google Pixel 128gb... And tried to download a couple of apps from play store but am not able to download as it's showing as download pending......pls help...i have done all the clear data and clear cache steps.... Even then it's not helping.....

justinblake48 said:
I just bought a Google Pixel 128gb... And tried to download a couple of apps from play store but am not able to download as it's showing as download pending......pls help...i have done all the clear data and clear cache steps.... Even then it's not helping.....
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Dont worry... Its a bug... From your carrier signal , it appears that you are currently roaming. Play store updates are not getting downloaded over mobile data when roaming.. I experienced the same issue... It will work fine over wifi or if you get back to your proper circle ... Hopefully a fix is on the way

Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....

justinblake48 said:
Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....
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Not normal... Something is keeping your phone awake

justinblake48 said:
Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....
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What the heck did you do? Are you unlocked or rooted? If you know what you are doing then start all over and stop messing with stuff until it's stable. And no, it's not normal.
Sent from my Google Pixel using XDA Labs

I am not rooted.....and have updated apps through wifi but the thing is am not able to update apps using mobile network......i think it's a software bug and may be they will fix it in next patch.....

justinblake48 said:
I am not rooted.....and have updated apps through wifi but the thing is am not able to update apps using mobile network......i think it's a software bug and may be they will fix it in next patch.....
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No, there is no software bug in the OS. You need to stop whatever apps you have running or reset the device and start over.

The battery should improve in a day or so after google play services finish synchronising, just give it one to two days
Sent from my Pixel using Tapatalk