[Q] Play store keeps crashing - Nexus 7 Q&A, Help & Troubleshooting

I'm having problems with Play Store, it loads, but then crashes after a few seconds with the unexpectedly stopped message. I'm running stock 4.2.1. I have another user set up, and when logged in as them the play store is fine. I've tried clearing cache & data, uninstalling updates, and rebooting but have had no luck getting it going again.
Does anyone have any other ideas or am I just going to have to do a factory reset?

Try clearing data in Google Services Framework and Playstore then reboot. I had the same problem on a phone and this worked. Sometimes you have to do it twice.
Sent from my Nexus 7 using xda app-developers app

devilsmack said:
Try clearing data in Google Services Framework and Playstore then reboot. I had the same problem on a phone and this worked. Sometimes you have to do it twice.
Sent from my Nexus 7 using xda app-developers app
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Just tried that, still no good. Guess I'll have to do a factory reset.

Another App Store ?
neilla said:
Just tried that, still no good. Guess I'll have to do a factory reset.
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Click to collapse
Had the same issue after installing Amazon's app store.. Removed it and play store worked as normal again

Related

Unfortunately, Google Play Store has stopped....

Every 20 minutes I see this annoying message. Am I the only one? I'm running Jr6 ROM.
Sent from my Nexus 7 using xda app-developers app
Try deleting the data in settings, manage apps, play store, then delete data.
Tapatalked from my N7
I am getting this error. I am rooted and have changed the DPI. Going to try fix mentioned above. Will report back.
Rycon33 said:
Try deleting the data in settings, manage apps, play store, then delete data.
Tapatalked from my N7
Click to expand...
Click to collapse
This method did help significantly lower the amount of force closes I was seeing. Since I was mostly seeing this error when returning to the home screen, I removed all play store widgets and haven't experienced any force closes since. I haven't tried re-adding those widgets since I didn't even use them.
Thanks Rycon33!

Play store problem

Hello guys,
So today when I tried to run the play store app, it opens and gets stuck at loading and nothing happens afterwards, internet is working fine on all other apps and play store was working fine all the time till this happened today
So I was wondering if anyone of you have experienced this and might have a fix?
Sent from my Nexus 7 using Tapatalk 2
kamula said:
Hello guys,
So today when I tried to run the play store app, it opens and gets stuck at loading and nothing happens afterwards, internet is working fine on all other apps and play store was working fine all the time till this happened today
So I was wondering if anyone of you have experienced this and might have a fix?
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
clear the play store apps data in the devices main setting, apps, all, play store..
simms22 said:
clear the play store apps data in the devices main setting, apps, all, play store..
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tried it , but its still there
kamula said:
tried it , but its still there
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are you sure that youre signed into your google account?
simms22 said:
are you sure that youre signed into your google account?
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Click to collapse
Same problem here bro with my i9300
Sent from my GT-I9300 using Tapatalk 2
Try removing you're google account and then add it back.
Sent from my Nexus 7 using Tapatalk 2
leelaa said:
Try removing you're google account and then add it back.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Already did that twice. Thought my account got corrupted so reflashed with full wipe n then added anotger account but it simply didnt work. Point worth mentioning is that wifi works fine otherwise but as soon as i go to play store wifi activity stops after a sec or two..... checked on my brother xperia n he is having the same ussue :banghead::banghead:
Sent from my GT-I9300 using Tapatalk 2
im having the same problem.
wipe data, dalvik cache, recovery deleted cache partition
Delete google account then added it back.
play store works on cellular network but not wifi.
This problem came all of a sudden. i wasn't doing anything except i was in china but i still has the problem now im back.
anyone has a fix for it?
edit: i can download some selective app like instagram, worms, but not 90% of other apps via wifi

[Solution found] New nexus 7 error 497

My nexus 7 just came in the mail and I'm running into error 497 on the play store while trying to update chrome, Google keyboard, and talk back. A few seconds after choosing update it'll give me this error but I've been able to download everything else with no trouble. I already tried a factory reset with no luck.. So I'm hoping someone can help me find a solution.
Is it possible that this could have anything to do with my Google account or maybe WiFi?
Edit: From searching around on the web I have found a solution that works for me. Download tunnelbear vpn from the market, make a free account, and then turn it on and connect to the US. You should now be able to download any of the apps that were giving this error. Alternatively, you can tether your phones mobile connection if data limits aren't a concern. Every other solution I have found has not worked for me including factory reset, clearing Play store data, etc, etc, but these two have. Hopefully this helps anyone else running into these issues out.
Edit : oh you did a factory reset...
Hmm dunno
Sent from my Nexus 7 using xda premium
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
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I just now experienced this same issue, and I also have Comcast. My Galaxy Nexus was able to update some apps without issue on 4G, and when I went to update my apps on the Nexus 7 it updated all but Facebook Messenger and Google Japanese keyboard support. Got error 497, cleared my cache/data/force stopped Google Play, tried again, same thing. Cleared out some other things that may have made it even worse (Google Play Services, which appears to have completely messed up my list of Installed/All apps in the Play store, oops) but still no go. Tethered the Nexus 7 to my Galaxy Nexus via Mobile hotspot, and it was able to update, but on wifi it fails. This just started happening today, and I've had my Nexus 7 for about two weeks. Not sure what's going on, and your post was one of the first things that came up when I googled it. I see a factory reset didn't help you. I really don't want to have to resort to that, but it appears it wouldn't have helped me anyway. I'm stumped.
jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
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Hi:
I have Comcast and am not having this issue. Keep us posted on your progress.
Best,
Tom
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried pushing the update to the device using the online Google Play Store.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
My Facebook messenger fails to update, says package file is invalid, not sure if that's my end or theirs, I'd just wait and see if the update eventually pushes through. Maybe just let it be And see if Google knows of the issue and eventually it'll update...
Sent from my Nexus 7 using Tapatalk 4
Try and reset your routers and reboot your nexus 7.
huskers15 said:
Try and reset your routers and reboot your nexus 7.
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Click to collapse
Thanks??
sublimeike said:
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
Click to expand...
Click to collapse
None of this things worked for me either except for tethering with my phone. So this leads me to believe it's a problem on Google's end and not the tablet. I would wait a little while for a fix before returning it..
Sent from my Nexus 7 using xda app-developers app
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
adamhlj said:
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
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I'm not entirely sure but I think both are fairly new so I don't think that should be the issue. It just seems weird to me that some apps will download while others won't.
Sent from my Nexus 7 using xda app-developers app
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Sent from my Nexus 7 using xda app-developers app
jguns112 said:
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
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Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
sublimeike said:
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
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Hmm well that is no good then. Are you still getting error 497 or is it something else?
Sent from my SCH-I535 using xda app-developers app
jguns112 said:
Hmm well that is no good then. Are you still getting error 497 or is it something else?p
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Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
sublimeike said:
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
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Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
I was having this issue on My Nexus 4 and Nexus 7 last night on Comcast. This morning the apps updated without issue.
jguns112 said:
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
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Error 492; 497; and "bad package" are all errors that I had been getting with my first device and then with my replacement.
Finally did enough searching to learn it was likely a Comcast DNS issue.
I tried everything from my office internet and it worked fine. I suspect it's why my earlier device started to go wonky because updates didn't update properly or something got corrupted.
Had this issue updating I forget what at work, it would stop at 1.38MB. Which is weird cause didn't have issues with other apps that same moment. Did a google search and tried a different wireless connection... Was able to update.
Two days after, updates apps at work, no problem. Maybe just a hiccup.
Sent from my Nexus 7 using xda app-developers app

Cleared Play Store data accidentally?

I have a silly question, I accidentally cleared Play Store data and now I don't have any apps when I press My Apps. Is there any chance to bring it back and will now my apps get updates?
Sent from my Nexus 4 using xda app-developers app
You will still get updates.
To resolve this do the following:
Settings --> Choose your Google account just scroll down --> Press on your email with the green sync icon on the left of it --> press the 3 dots in the upper right and delete it. --> re-add it.
Or just google:"Delete Google account android".
Sent from my Nexus 4 using xda app-developers app
deleting play store data doesnt rid it of your apps. as soon as you clear your play store data, then reopen the play store, all your installed and once installed apps will reappear. the only reason no play store apps appear would be if you got rid of your personal google account.
simms22 said:
deleting play store data doesnt rid it of your apps. as soon as you clear your play store data, then reopen the play store, all your installed and once installed apps will reappear. the only reason no play store apps appear would be if you got rid of your personal google account.
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That is not true. When I cleared data and after that I opened Play Store there are no apps when I go to "My apps". Now I fixed that thanks to failly.
Sent from my Nexus 4 using xda app-developers app
iggytod said:
That is not true. When I cleared data and after that I opened Play Store there are no apps when I go to "My apps". Now I fixed that thanks to failly.
Sent from my Nexus 4 using xda app-developers app
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what happened to you is not the norm. ive cleared data hundreds of times, on many devices, over many years, and that has not once happened. what rom are you running by chance? do you have a good constant data signal?
simms22 said:
what happened to you is not the norm. ive cleared data hundreds of times, on many devices, over many years, and that has not once happened. what rom are you running by chance? do you have a good constant data signal?
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I'm running stock 4.3 and yes, I have constant data signal.
Sent from my Nexus 4 using xda app-developers app

Strange issues today.

Today my phone has a couple of issues out of the blue.
Google play will not load. It just spins.
I was going to go into app manager and clear the cache and data but it crashes when I try to move to running apps or all apps.
I'm on stock rom, just did the ADB root not full root a couple of days ago. Only installed and setup my Kaiten email pro yesterday. Tried installing the app that shows my purchased google play apps. It would not work so I uninstalled.
I hate to do a factory reset but can't clear any caches. I might just go on and do the full root and wipe cache and Dal.
Any ideas?
Oaklands said:
Today my phone has a couple of issues out of the blue.
Google play will not load. It just spins.
I was going to go into app manager and clear the cache and data but it crashes when I try to move to running apps or all apps.
I'm on stock rom, just did the ADB root not full root a couple of days ago. Only installed and setup my Kaiten email pro yesterday. Tried installing the app that shows my purchased google play apps. It would not work so I uninstalled.
I hate to do a factory reset but can't clear any caches. I might just go on and do the full root and wipe cache and Dal.
Any ideas?
Click to expand...
Click to collapse
Maybe the safe mode described on bottom of this page can help you identifying the issue:
https://t-mobile.jive-mobile.com/#jive-document?content=/api/core/v2/documents/7590
I'm unable to load google play to update an app today. Probably just google play. Good luck with the other issues.
Thanks for the safe mode suggestion. I got settings working again. Now it seems I cannot get internet or any functions through my wireless. I know the wireless is working as I am typing this on a tablet.
This is strange. If I connect to my home 5Ghz or 2.4 I cannot get on the internet. However if use my guest account and put my password in at the web browser, I can connect just fine.
I have forgotten the networks, reentered the passwords and no go. I tried setting up a static ip but it won't let me save the changes. The save button stays grayed out.
Google play now works on the guest account and so does chrome.
I had a similar issue, I deleted play store app data and cache, and let it reupdate itself.
Gl
Sent from my LG-D801 using Tapatalk 2
mky4b11 said:
I had a similar issue, I deleted play store app data and cache, and let it reupdate itself.
Gl
Sent from my LG-D801 using Tapatalk 2
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Will give that a try. Thanks
Sent from my VS980 4G using Tapatalk

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