The Play Store doesn't work anymore. - Nexus 7 Q&A, Help & Troubleshooting

Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.

I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.

SolsticeZero said:
I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.
Click to expand...
Click to collapse
Okay I just did that. It still doesn't work.

jh1521 said:
Okay I just did that. It still doesn't work.
Click to expand...
Click to collapse
What rom are you using?

Stock. However I'm still on 4.1.2 - I blocked OTA updates until the current 4.2/4.2.1 bugs are fixed.

It's a long shot, but you can try to install the latest Gapps package from recovery. Or remove and re-add your Google account.

Would you happen to know where I can find the latest gapps package? Thanks!
(edit) found it http://goo.im/gapps/gapps-jb-20121130-signed.zip
Edit2) Oops the 11/30 gapps don't work with 4.1.x anymore, will try 10/11 instead.

http://goo.im/gapps
Since you're on a 4.1.2 rom, get the one for CyanogenMod 10.0.x

I same issue last night. Downloads were very slow. All stock on latest ROM.
Sent from my SGH-T959 using xda app-developers app

Holy f*! The browser works, however downloading through the browser doesn't. I get "download starting" then nothing happens. Same with Chrome. I quickly checked if I'm not out of storage space - no, I have 8GB free. WTF is going on?

I figured it out. last week I was trying to solve my battery drain problems (can't find the thread anymore) and I ended up disabling the media storage service. That apparently disabled any app from downloading anything. I have re-enabled it and now can download. The store works, browsers work etc. I just hope that the battery hogging doesn't happen again.

When I have play store issues I just sign out of Google talk and sign back in and it fixes my problems .. also close the market after..
Sent from my EVO using xda premium

I don't use google talk. besides my proiblem was different, see the post above yours.

jh1521 said:
I don't use google talk. besides my proiblem was different, see the post above yours.
Click to expand...
Click to collapse
Doesn't matter if you use Google talk or not... For some weird reason the play store uses Google talk some how it may be to authenticate
Sent from my Nexus 7 using xda premium

If you can't download at all, a good method can be to clear data from "Google Framework Services" , delete google Account, reboot, recreate your Google Account.

I had the same problem. Enable download manager fixed it for me. After I did that all the apps I had tried to install started downloading and play store stayed open and did not force close.
Settings>apps>all>download manager
Sent from my Nexus 7 using xda app-developers app

Hey everyone let's post ways for the op to fix his already fixed issue!!!
Lmao

jh1521 said:
Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.
Click to expand...
Click to collapse
Did you eventually fix this?
Cheers, FReaKRaNT

FReaKRaNT said:
Did you eventually fix this?
Cheers, FReaKRaNT
Click to expand...
Click to collapse
the fix was in post #11 . op can you update your op post as solved. in post number 11... Also the media data usage and battery drain was fixed in the small update 4.2.1 then the 1.xx mg update fixed this... hope this makes sense.

Related

Android Market Problems

Anyone having problems with the Market? Able to download apps but they will not install, been doing it since yesterday evening. Don't think its the ROM i am using, but I just want to check with everyone else. Thanks
Sent from my EVO 4Gees
I had an update to titanium backup hang during installation this morning, but I cancelled and restarted and it was fine. No problems installing other apps, it should be working fine.
Been having the same issue. Just let it be and it will eventually install/download.
I've been having this problem for a while - a download will hang, and I'll have to cancel and restart it. I usually don't have a problem with the installation.
Same for me too... market hangs on download and install...
Sent from my PC36100 using XDA App
Mine finally allowed me to update and begin some installs. Hope everyone elses works out too.
Same problem using the stock rom, switched to zippe's DesireHD rom and had no problems with the market.
Yah I had the same issue as well and it happens on multiple roms.
I used to be able to fix it by logging into Google talk app but I have issues signing into that sometimes as well.
Yeah, been having major issues since last night. Made a thread in Q&A about it. I've been having the hanging downloads for a while, but used to be able to restart them, or at worst restart the phone and they would work. Last night, even a factory reset wasn't working. Then they started working for no good reason at all. Now the problem is that 4 apps refuse to install. They are Google Sky Map, MiniSquadron!, Frozen Bubble Breaker, and Frozen Bubble Breaker Editor. These all fail to install with Unknown Error -18. Really annoying since I just bought MiniSquadron and Google Sky Map is one of my favorite apps. I hope that these market issues get fixed soon.
superlinkx said:
Yeah, been having major issues since last night. Made a thread in Q&A about it. I've been having the hanging downloads for a while, but used to be able to restart them, or at worst restart the phone and they would work. Last night, even a factory reset wasn't working. Then they started working for no good reason at all. Now the problem is that 4 apps refuse to install. They are Google Sky Map, MiniSquadron!, Frozen Bubble Breaker, and Frozen Bubble Breaker Editor. These all fail to install with Unknown Error -18. Really annoying since I just bought MiniSquadron and Google Sky Map is one of my favorite apps. I hope that these market issues get fixed soon.
Click to expand...
Click to collapse
I also notice that some apps from the market won't install on certain roms..... like I couldn't update Google streetview on ava Rom 9.... but I was able to install Google sky map just now....
Maybe u want to try a different rom to see if that solves the issue of not being to install certain apps from the android market.
hang ups
Yes been having same issues
+1
Sent from my HTC Evo
Same issue on baked snacks 1.8
Sent from my PC36100 using XDA App
Can't download apps or sign into Google talk.
Sent from my PC36100 using Tapatalk
Yep same issue with download and install for a while now, doesn't matter on which rom I used.
Same issue here with download hanging and having trouble with signing into google talk, when I do log in though the download begins.
Been having same app download and update problem. However Cmod nightlies update download with no problem.
Been having the same issue. Stock htc evo.
Sent from my PC36100 using XDA App
+1
Same here -- WiFi will work 100% of the time though
It use to happen to me but after force stopping and clearing cashe it was better for me.
But if it doesnt work for you try this at adroid central search up :
Fix for Market apps not downloading or installing (image warning)
It could be an App 2 SD problem
Hope this helps

[Q] Can't download off Market anymore.

Out of no where, I can't download off the Market anymore. This is what happens when I try to download when clicking on Install, it displays the Downloading icon in the notification bar and disappears without any warning or error! When I look back on the Application page for example Angry Birds, it just shows the Install button like it wasn't even touched!
I power cycled many times, I tried a lot of the tricks off of Google like Gtalk fix and the uninstalling the marketupdates trick, still no go I'd hate to reset to factory again, specially after recoverying from the Wifi issue from the other post.
Your help is appreciated!
Did you try going into applications, click on market, and press clear data?
Sent from Jt's Samsung Galaxy Tab!!
Yessir, and cleared most google services too.
Hmmn, not sure what to tell you if you already did that?
Sent from Jt's Samsung Galaxy Tab!!
I think the market is down. Same issue here. Try with me nexus one and it wont download either.
Sent from my GT-P1000 using XDA App
Same here. Can't download anything.
I factory reset (which sucked royal balls) but I think I know what caused it now, it's that Fast Web Installer for AppBrain app. When I tried to re-install it, it said something about causing issues with new market update, and I remembered that I installed it successfully before the reset. So it might of conflicted and busted my market.
Let me know if that works for you, assuming you have this app.
xoltrix2000 said:
I factory reset (which sucked royal balls) but I think I know what caused it now, it's that Fast Web Installer for AppBrain app. When I tried to re-install it, it said something about causing issues with new market update, and I remembered that I installed it successfully before the reset. So it might of conflicted and busted my market.
Let me know if that works for you, assuming you have this app.
Click to expand...
Click to collapse
Nooooo..market is down!
Hmmm.. not for me, I just re-downloaded all my apps... now that you mention it, downloading 260 apps might have something to do with that :/
xoltrix2000 said:
Hmmm.. not for me, I just re-downloaded all my apps... now that you mention it, downloading 260 apps might have something to do with that :/
Click to expand...
Click to collapse
Interesting. I still can't. androidcentral mentioned it's down also.
I can't download any app either, and I just wasted 2 hours trying to fix it...I guess it's down!? I can see the apps, I click install, and then it says download unsuccessful, just like the OP said.
Motorola Milestsone running Froyo with Cronos 1.5.0 ROM.
O. M. G.... I factory reset for NOTHING?!?! *double face palm*
http://www.androidcentral.com/late-night-market-woes-youre-not-alone

[Q] [HELP] Google Search has stopped (tried all the fixes...)

Running stock 4.2.1, stock kernel.
Cleared cache and dalvik, rebooted back into rom.
Now Google Now force closes. If I clear data on "Google Search" app, and select not to enable Google Now, all is well.
As soon as I try to enable it, it crashes.
Tried fix permissions, didn't work.
Also disabled location settings, and allowed me to open google now.
Next I enabled settings, but only GPS. This worked as well.
Once I had GPS AND wifi, it crashed again.
Tried removing updates, restarting, clearing google framework data, etc.
What am I missing?
can't launch google now
I just started getting the same problem today. I can't launch the Google Search app without it immediately crashing (Unfortunately Google Search has stopped. Report / OK). If I reset data on the app I can launch it again until I turn on Google Now after which it crashes immediately again.
I'm on a stock Nexus 4, boot loader never been unlocked, not rooted, etc. I can't seem to find any other mentions of this problem anywhere.
ricecakes said:
I just started getting the same problem today. I can't launch the Google Search app without it immediately crashing (Unfortunately Google Search has stopped. Report / OK). If I reset data on the app I can launch it again until I turn on Google Now after which it crashes immediately again.
I'm on a stock Nexus 4, boot loader never been unlocked, not rooted, etc. I can't seem to find any other mentions of this problem anywhere.
Click to expand...
Click to collapse
Anyone else? I've been driving myself nuts trying to fix it!
Thinking of just dirty flashing stock again...
I'm pretty sure it's a server side problem with Google Now data that is causing the app to crash.
ricecakes said:
I'm pretty sure it's a server side problem with Google Now data that is causing the app to crash.
Click to expand...
Click to collapse
What I figured. Now I'm missing my Nexus 7 from the My Devices tab. Somethings going on. Just can't find any news/reports of it.
Yeah, I don't understand why nobody else is encountering this problem.
This thread is the only relevant result in web search.
There are 3 other people encountering the same issue on Google+ but I cannot post links because I just created this account.
Search for "google now crashes" on Google+ and you should see a few others with the same problem but no solutions.
My gs3 started doing fc'ing after I installed a new room. Hope it is something server side because I can't fix it.
Problem seems to have fixed itself.
ricecakes said:
Problem seems to have fixed itself.
Click to expand...
Click to collapse
Ditto. Weird.
ricecakes said:
Problem seems to have fixed itself.
Click to expand...
Click to collapse
Same here. Cool I was nervous for a bit there.
I'm the same boat guys after installing jellybam for my sgs2 4.1.2 was working in another ROM same base going to try flashing gapps again or push a new Google search apk
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

[Solution]Android 4.3 update for everybody[Simple]

Everybody waiting for the update on their Nexus device, heres a simple solution that works.
1) Goto settings and remove your google account from the accounts tab.
2) Goto Apps and force stop and clear data for Google Framework Services
3) Go check for update and Voila
4) Add your google account back.
Done :victory:
P.S - This might also work for future OTA updates so remember the idea
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
You can find it in all apps, and btw seriously, you can't find an app??
tesztelem said:
You can find it in all apps, and btw seriously, you can't find an app??
Click to expand...
Click to collapse
Where was it stated that I can't find an app? did you read my question before quoting it ?
Didn't do a thing
Sent from my Nexus 7 using xda app-developers app
kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
I dunno concerninh 4.3 update but I did this 2 times to get the OTA previously on 4.11 and 4.12 update and it just works....
Just tried this and it didn't work
Trick worked for me, cleared data twice before i got the update.
Some people might be having more luck than others, just keep trying.
Im on nexus7 3G btw.
It doesn't work for everyone. I tried it about a dozen times to no avail on both my N7 and my N4. Then the next day both auto updated.
Sent from my Nexus 7 using Tapatalk 4 Beta
jazzyjames said:
Just tried this and it didn't work
Click to expand...
Click to collapse
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)
Does updating like this kill what apps i have? I have like... 400 plus. I'd hate to have to reinstall.
Worked without removing google account, only clearing data for framework app.
I got bored of waiting, and I found necessary files to root, so I gave it a little push. Downloading OTA update as I type this.
Thanks
kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
After just clearing the Google services framework on my stock Nexus 7 it was no longer listed in my Google Play store devices. Subsequently, when I installed new apps on the Nexus 7 they still show up in my 'My Apps' list on Google Play, but the Nexus 7 device did not show so I could not push apps to my tablet using Google Play Store from a browser. Also since the device was no longer listed I could no longer determine, from a browser, if apps were compatible with the Nexus 7. I read elsewhere that the "device" comes back after a few days; I tried a few things to help it along (click on acct name etc....) but after a few days it was still not back. I had installed quite a few apps directly from the Play Store app on the N7 since doing this "data clearing" but it was still missing from my list of devices on Google Play website.
UPDATE: apologies to the OP; I had quickly read his post and skipped over his first step of removing Google account. Following the OP instructions in this thread I got the update right away....AND my N7 "device" is now shown in the Play Store again (thank you). By previously just doing the force stop and clearing data in Google Services Framework, as suggested in many other forums, it seemingly removed my N7 device from the Play Store without getting me the update .
My N7 is listed in the Play store devices same as before.
davion100 said:
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)
Click to expand...
Click to collapse
Exactly. Sometimes it works on 1st try, sometimes you have to do it like 30 times...

[Solution found] New nexus 7 error 497

My nexus 7 just came in the mail and I'm running into error 497 on the play store while trying to update chrome, Google keyboard, and talk back. A few seconds after choosing update it'll give me this error but I've been able to download everything else with no trouble. I already tried a factory reset with no luck.. So I'm hoping someone can help me find a solution.
Is it possible that this could have anything to do with my Google account or maybe WiFi?
Edit: From searching around on the web I have found a solution that works for me. Download tunnelbear vpn from the market, make a free account, and then turn it on and connect to the US. You should now be able to download any of the apps that were giving this error. Alternatively, you can tether your phones mobile connection if data limits aren't a concern. Every other solution I have found has not worked for me including factory reset, clearing Play store data, etc, etc, but these two have. Hopefully this helps anyone else running into these issues out.
Edit : oh you did a factory reset...
Hmm dunno
Sent from my Nexus 7 using xda premium
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I just now experienced this same issue, and I also have Comcast. My Galaxy Nexus was able to update some apps without issue on 4G, and when I went to update my apps on the Nexus 7 it updated all but Facebook Messenger and Google Japanese keyboard support. Got error 497, cleared my cache/data/force stopped Google Play, tried again, same thing. Cleared out some other things that may have made it even worse (Google Play Services, which appears to have completely messed up my list of Installed/All apps in the Play store, oops) but still no go. Tethered the Nexus 7 to my Galaxy Nexus via Mobile hotspot, and it was able to update, but on wifi it fails. This just started happening today, and I've had my Nexus 7 for about two weeks. Not sure what's going on, and your post was one of the first things that came up when I googled it. I see a factory reset didn't help you. I really don't want to have to resort to that, but it appears it wouldn't have helped me anyway. I'm stumped.
jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Hi:
I have Comcast and am not having this issue. Keep us posted on your progress.
Best,
Tom
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried pushing the update to the device using the online Google Play Store.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
My Facebook messenger fails to update, says package file is invalid, not sure if that's my end or theirs, I'd just wait and see if the update eventually pushes through. Maybe just let it be And see if Google knows of the issue and eventually it'll update...
Sent from my Nexus 7 using Tapatalk 4
Try and reset your routers and reboot your nexus 7.
huskers15 said:
Try and reset your routers and reboot your nexus 7.
Click to expand...
Click to collapse
Thanks??
sublimeike said:
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
Click to expand...
Click to collapse
None of this things worked for me either except for tethering with my phone. So this leads me to believe it's a problem on Google's end and not the tablet. I would wait a little while for a fix before returning it..
Sent from my Nexus 7 using xda app-developers app
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
adamhlj said:
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
Click to expand...
Click to collapse
I'm not entirely sure but I think both are fairly new so I don't think that should be the issue. It just seems weird to me that some apps will download while others won't.
Sent from my Nexus 7 using xda app-developers app
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Sent from my Nexus 7 using xda app-developers app
jguns112 said:
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Click to expand...
Click to collapse
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
sublimeike said:
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
Click to expand...
Click to collapse
Hmm well that is no good then. Are you still getting error 497 or is it something else?
Sent from my SCH-I535 using xda app-developers app
jguns112 said:
Hmm well that is no good then. Are you still getting error 497 or is it something else?p
Click to expand...
Click to collapse
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
sublimeike said:
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
Click to expand...
Click to collapse
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
I was having this issue on My Nexus 4 and Nexus 7 last night on Comcast. This morning the apps updated without issue.
jguns112 said:
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Error 492; 497; and "bad package" are all errors that I had been getting with my first device and then with my replacement.
Finally did enough searching to learn it was likely a Comcast DNS issue.
I tried everything from my office internet and it worked fine. I suspect it's why my earlier device started to go wonky because updates didn't update properly or something got corrupted.
Had this issue updating I forget what at work, it would stop at 1.38MB. Which is weird cause didn't have issues with other apps that same moment. Did a google search and tried a different wireless connection... Was able to update.
Two days after, updates apps at work, no problem. Maybe just a hiccup.
Sent from my Nexus 7 using xda app-developers app

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