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I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
How long have you had the phone? I got mine three weeks ago but this dust issue is the reason I haven't rooted. So far I have had no issues. Does anyone have a high Res pic of the dust issue? Kind of curious to see it.
Hitorii said:
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
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Haha I was hoping that there would be a way to relock..now I'm hoping theres a way to brick it..Good luck, I would try contacting Swetland
Sorry for my ignorance but whats Swetland? Im really peeved. I know others on the forum have been able to get theirs repaird.
I wonder if there will be a way to relock soonish.
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
pr0cl1v1ty said:
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
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Mine are in the dead center - 4 or 5 big ones that are super noticeable. and a lot of itty bitty ones
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
Hitorii said:
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
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did you root your phone?
pr0cl1v1ty said:
did you root your phone?
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He said so in his first post.
Good Luck...seems like you got the ball rolling! Hopefully you'll have a replacement soon
pr0cl1v1ty said:
did you root your phone?
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Yeah, I did.
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
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You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
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Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
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Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
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well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
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Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
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I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
Most of the trade in web sites including amazon do not accept rooted tablet. Any suggestions on trade in programs that will accept a rooted (very good condition) tablet. Other than selling it on ebay or elsewhere. I am looking to trade in for another android tablet (nexus 7).
sashykanth said:
Most of the trade in web sites including amazon do not accept rooted tablet. Any suggestions on trade in programs that will accept a rooted (very good condition) tablet. Other than selling it on ebay or elsewhere. I am looking to trade in for another android tablet (nexus 7).
Click to expand...
Click to collapse
Why don't you un-root it? With it being rooted, that would not increase the trade value of the tablet by much.
So I just unroot. I was under the impression once its rooted it pretty much loses the warranty forever so unrooting wont help. I will try unrooting and send it back to amazon (where I bought it from), and see what happens. Thanks.
Mjamocha said:
Why don't you un-root it? With it being rooted, that would not increase the trade value of the tablet by much.
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If you return it to stock and relock it they won't be able to tell the diff.
I had sent my xoom tablet to MaxBack and since I did not accept their re-quote they sent me back my xoom. When I powered it on, the colors including the Motorola Logo have a blue tint. And its very very prominent, not just light but a clearly distorted bluish tint.
Could they have damaged display of the device or is it some setting related, anyone know?
sashykanth said:
I had sent my xoom tablet to MaxBack and since I did not accept their re-quote they sent me back my xoom. When I powered it on, the colors including the Motorola Logo have a blue tint. And its very very prominent, not just light but a clearly distorted bluish tint.
Could they have damaged display of the device or is it some setting related, anyone know?
Click to expand...
Click to collapse
Could be damaged, or they sent you back a different xoom.
This is really crazy. Just wanted to trade in to get a nexus 7. I sent them a absolutely perfect tablet and I get back a totally damaged one.
Very poor first experience with online trade-in. Will have to see what answer they come back to me over the week,I sent them a note abt the issue.
Mjamocha said:
Could be damaged, or they sent you back a different xoom.
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Its weird. Mine had CM10.1 nightlie from Apr 12 when I sent them and the one I got back had the same too. But now after receiving I locked back the xoom to factory settings thinking may be its display settings related. But it has blue all over it. Camera too, when I go into camera blue patches are all over the screen. It definetley seems like messy affair to deal with them now.
Mjamocha said:
Could be damaged, or they sent you back a different xoom.
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Click to collapse
sashykanth said:
Its weird. Mine had CM10.1 nightlie from Apr 12 when I sent them and the one I got back had the same too. But now after receiving I locked back the xoom to factory settings thinking may be its display settings related. But it has blue all over it. Camera too, when I go into camera blue patches are all over the screen. It definetley seems like messy affair to deal with them now.
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Wow, that sucks. If that's the case then they totally damaged it. I hope you opted for the insurance. Let us know what happens.
There was no insurance option atleast not that I noticed. I will share when I hear back from them.
Mjamocha said:
Wow, that sucks. If that's the case then they totally damaged it. I hope you opted for the insurance. Let us know what happens.
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sashykanth said:
There was no insurance option atleast not that I noticed. I will share when I hear back from them.
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For giggles, reroot it flash an updated ROM. See if it makes a difference.
Things seem to getting only worse with this device. I saw this message and thought to try rooting it again. But only if I could turn the device on. The display wont even come up now. Couple of times it flickered with the display of home screen and thats it now even if I am hard booting nothing happens, display is just blank.
I'll keep trying and will try to root it again if it allows me to.
Mjamocha said:
For giggles, reroot it flash an updated ROM. See if it makes a difference.
Click to expand...
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Very unfair practice this company has. The supervisor from MaxBack called me and said that they did not have any other xoom in their inventory at that time and the device display issue must be because I rooted the device. I told him I have been using the device in rooted state for months now. He is not willing to accept its because of something they did. He said such issues are imminent when rooted and it could have happened on the day I mailed them the device so its not something that they can do anything about. And he says because the device was rooted they rated the device worth $46 but due to this issue now he is willing to increase it to $56. I just hung up the phone. Its totally unfair and ridiculous of them to so bluntly lie. The tablet was flawless before I sent them and now it wont even power on. And he says its because I rooted. Unbelievable, worst experience the very first time of dealing with MaxBack. Now all I can do is dump this in trash, they totally messed up the device.
I also asked him if they saw any issue when they received the tablet. He said they did not see any issue when they received the tablet. Still he says, we have seen such issues with rooted devices so your custom rom or rooting must have caused the issue not our testing of the device. It was pointless.
Mjamocha said:
Wow, that sucks. If that's the case then they totally damaged it. I hope you opted for the insurance. Let us know what happens.
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Damn dude, that is ridiculous. That is some shady businesss. Can u charge it? Does the display *even though it's blank ... show with a back light?
Yes it does charge. It shows the white/green light in bottom when charging. And it does show backlight.
Mjamocha said:
Damn dude, that is ridiculous. That is some shady businesss. Can u charge it? Does the display *even though it's blank ... show with a back light?
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sashykanth said:
Yes it does charge. It shows the white/green light in bottom when charging. And it does show backlight.
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Any headway on getting your device to boot?
before receiving it back from MaxBack, I had already submitted a trade in at amazon assuming I will be able to unroot.
I did unroot after I got it back from maxback although the display was not good and eventually display went completely blank. But I did send it to amazon anyway. I am still waiting to hear from them. I think I may not get anything/much from amazon as I had opted for "no return". Will have to see, they are still processing my trade in.
Mjamocha said:
Any headway on getting your device to boot?
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Oh ... good luck man.
lucky for me, Amazon identified the issue with device and evaluated condition as good and credited me with $153. happy ending
Mjamocha said:
Oh ... good luck man.
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sashykanth said:
lucky for me, Amazon identified the issue with device and evaluated condition as good and credited me with $153. happy ending
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Click to collapse
Well that's good, so what was the problem?
I see you are at 0 on the thanks meter.
I'll give you your first thanks!
So I bought the Nexus 7 today from one of the largest electronics chains in Norway. When I came home and booted it, the boot image was one I recognized from my Sony Xperia's wallpaper, not a nexus one (I have the nexus 4), furthermore I couldn't find it (the flower image) under wallpapers or live wallpapers. Also, there's no setting for automatic screen rotation, is this normal?
The picture attached is how the nexus looked on first boot.
What dies it say under About Tablet in the settings?
Which part?
It's still 4.1.2/JZO54K
roanmy said:
Which part?
It's still 4.1.2/JZO54K
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OK yeah, that's what I wanted to know.
If it works fine for you, I wouldn't bother returning it.
I would return it without a doubt or at least ask for a better price. If you're paying for something new that's what you sould be getting. Did you break the seal in the box?
bransyeah said:
I would return it without a doubt or at least ask for a better price. If you're paying for something new that's what you sould be getting. Did you break the seal in the box?
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Definitely, OP, you should try to boot into the bootloader. fully power off and then power back on while holding down V-. if the bootloader says unlocked dont do any more with it take it back and tell them it is second hand. I would be furious if i paid full price and got a second hand device.
like @bransyeah said did the box have a seal?
The box was sealed, someone PMed me that it might be due to account back-up. It looks brand new as well, no finger marks/scratches etc.
It does however have some noticeable light bleed in the lower left corner... If it really bothers me, I'm going to take it back.
It's Google restore just doing its job. It's why I dislike it and don't use it.
roanmy said:
The box was sealed, someone PMed me that it might be due to account back-up. It looks brand new as well, no finger marks/scratches etc.
It does however have some noticeable light bleed in the lower left corner... If it really bothers me, I'm going to take it back.
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With the next Nexus 7 coming out soon, I think you should return this and get that when it comes out.
Username invalid said:
With the next Nexus 7 coming out soon, I think you should return this and get that when it comes out.
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Yeah man, wait for the Nexus Rumor 7. All the Android gossip blogs say the next 7 is coming out yesterday.
Horrible advise is horrible.
Its still a great tab