So I chanced upon this news on Twitter: http://m.gsmarena.com/motorola_shut...php?utm_source=twitterfeed&utm_medium=twitter
I can understand that they want to concentrate on higher end devices, but why totally pulling out of Asia? They still have fans in Asia and they did not even try selling the Razr HD or something before coming to the decision. What was Google thinking there?
Also, Motorola SEA has said that they would continue giving customers support and warranty. However, after the news of Motorola's staff getting laid-off, people had been complaining that their questions were left ignored for days and they've yet to receive any replies to date.
(And to think I've still got a few months on my warranty)
It seems like a great excuse by Motorola not to upgrade the international atrix to ICS. Oh well, seems like I'll never be able to get my hands on the Razr HD
Opinions?
Sent from that Atrix.
I'll wait for reliable or official sources to confirm, but this would be quite drastic. BGR India, hmmm. I can't imagine they would pull out of China, where their phones are literally sold at every store in every city. While they have never been crazy popular, they seem to have always done well in sales volume. They just opened an official Motorola store at one of the malls in Guangzhou, so I wish I knew some Mandarin I could question the news coming out. Hopefully they are simply cutting down on the number of models they sell, and going to concentrate just on a few core phones. I would hate to see Motorola exit the market, especially now with Google's influence.
I suppose my next phone was like going to be from Xiaomi or Huawei, but if I could find a new Motorola in the next few months that can make me as happy as the Atrix, I would stick with them for their great hardware.
The Motorola Southeast-asian Facebook page has gone ridiculously silent, not even replying anyone in the last few weeks (other than updating their website and info). Customer support also dead.
Sent from that Atrix.
Hey,
I don't know anything about Asia as a whole, but in Israel at least, Motorola Mobility closed all their facilities and laid off all their workers. I think that it is something that came directly from google, as a way to cut their losses or something like that...
:cyclops:
tatperson said:
The Motorola Southeast-asian Facebook page has gone ridiculously silent, not even replying anyone in the last few weeks (other than updating their website and info). Customer support also dead.
Sent from that Atrix.
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They are always silent and not responding to queries. Their support is as good as dead. I am glad my warranty is about one month left.
Motorola stock ROM sucks and they just provide one pathetic and buggy update from Froyo to GB. Motorola has never been popular in SG, their reputation is really bad. Almost everyone is using iPhone or Samsung Galaxy phone. IMO, Google is trying to cut their losses. They are only interested with Motorola's patents. Haha..
I am sure it is to cut losses. But methinks Google is gonna try and bring USA back into the mix sooner or later. Pure speculation on my part, but Google does need to cut as many losses as possible before they start investing more here. Investing in the USA is very costly and a big uphill battle right now when you're competing against pennies on the dollar. No need to look farther than the nexus q. It was shunned before it was even released because of price and features. If america wants jobs, they need to buy home brew and see that Google is one big beta company and the features will come if you're patient. Not much of that in the USA either. Short term profits are more important than long term stability. See where that is getting us in many other markets?
need more high def music...
Update:
Although we are consolidating about a third of our facilities globally, and slimming our operation in India as you reported, we continue to have a significant presence in several key markets in Asia-Pacific in addition to Korea and Australia. This includes, among others, mainland China, which remains one of our main R&D hubs (and where I am based). We should be able to share more information once we’re further through the reorganization process, but Asia-Pacific is an important part of Motorola Mobility’s future.
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Related
http://newstrendstoday.com/nexus-1-...the-3g-screen-problems-on-the-nexus-one/03117
Some users say they have trouble calibrating the touch screen on the Nexus One, the Google smartphone.
The first steps of Google and their Nexus One on the smartphone market does not seem as peaceful as what the Internet giant could wait. After linkage problems encountered on the 3G network T-Mobile in the United States, some users are pointing the finger at the screen of their device.
Android forums on Google, as stated by our colleagues from Engadget, there are reports of problems calibrating the touch screen One of the Nexus. They would start to feel the phone and he would put it to sleep, then on again to resolve them. Google provides to address these problems, they come from a software bug will be resolved by a patch. If the material is concerned, HTC, manufacturer of the Nexus One, might have to intervene under the warranty.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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http://www.nytimes.com/external/gig...m-should-google-kill-the-nexus-one-60352.html
Google this morning postponed the launch of two Android handsets in China in a clear indication that the company’s rift with Beijing threatens its booming mobile business. Meanwhile, the Nexus One has seen lackluster sales amid widespread complaints of technical glitches. So with Android’s future in China uncertain, and problems mounting with Google’s decision to build and sell the ideal Android phone — the Nexus One – is it too early to wonder whether Google will pull the plug on its flagship phone?
Google indefinitely pushed back the launch of two handsets slated to debut tomorrow from China Unicom, dramatically upping the ante in its high-profile showdown with the Chinese government. As Om noted last week, China accounts for more 638 million wireless users, and handset sales are expected to grow by 21 percent this year alone. And the market could be especially ripe for Android given its support by some key players in the region: members of Google’s Open Handset Alliance include operators China Mobile and China Telecom as well as Huawei and ZTE.
While a governmental crackdown could lead to versions of the open-source OS that are far less integrated with Google’s mobile apps, the escalating conflict means that Google will be unable to control the evolution of Android in China. And it surely closes the door on any potential Chinese sales of the Nexus One — throwing yet another roadblock at the struggling handset.
Google appears to have overreached in launching its own branded handset. The search giant was clearly unprepared to deal with the customer service issues that inevitably arise in the retailing business, and splashy headlines of customer backlash are tarnishing its highly respected brand.
The company has obviously overestimated demand for an “official” Google phone, selling just 20,000 handsets in the first week it was out, and its strategy of competing against its handset and carrier partners has limited upside and risks losing the widespread support that has fueled Android’s growth. It may be unfair to predict doom for a handset that came to market just two weeks ago, but it’s becoming clear that taking on the role of mobile retailer was a mistake for Google. It’s too early to predict that Google will kill the Nexus One, but it’s not too early to wonder whether it should.
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Ive been a techy most of my life. Ive been on nerd bomber and geek forums since 97 followed every bit of Tech I could get my hands on since that time.....I am having a miserable time trying to find another piece of consumer electronic with this many "news sources" hell bent on seeing it fail.
Not windows ME , Not XBOX 1 , Not Nextel , Not Wii....nothing.
Im baffled as to wtf is going on.
I thought I was the only one who noticed all the negative attention google is getting. I freakin love this phone. There is nothing that will make me think this isn't the best phone I've had, ever.
It's not about the quality of the phone
rockky said:
It's not about the quality of the phone
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So what is it ?
Is fanboyism that strong ?
Are people THAT pissed at Google for not giving it away free and saving them from telecoms...or
Are Apple/MS/Palm lining writers pockets ?
Im by no means saying Google isnt having a multitude of problems. On 2 big fronts right now....but the tone of these articles is blatantly biased.
Perhaps people are scared of something different. Google is the punk kid to Apple's primp and proper 'young adult'. They must be heathens.
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
Personally, I don't think I would "listen" to a website review and analysis that can't even form a proper sentence. That first article was seriously hard to read, and didn't make sense for about 50% of it.
None-the-less some of the tech community loves to hate the phone. Fanboys, or whatever may have you, they are not being fair or balanced in the coverage. Granted, we are a biased community, but we are also one of the most critical as well. I haven't seen such love for a phone on XDA ever! Usually, we are all sitting around saying we can't wait for it to be properly unlocked so we can flash some crazy cooked ROMs so the phone doesn't suck too bad. Instead, many are wondering whether it is even worth rooting the phone(and eventually flashing custom SPLs) because stock already is so damn good!
Here is the deal, IMO, given that Android is bursting onto the scene right now, and starting to hit that tipping point, just ignore it! By the end of this year, over half the available smartphones on the market will be Android. And that is the real reason for the outcry. There is a lot of money at stake, and many tech publications have owners/sponsors they need to keep happy. Google is not known for being a very profitable advertiser for websites(great for small sites, but big ones make much more money off a true sponsor), and Google doesn't and isn't willing to do that.
But those sites will, given time, have to come around. If they do not, they run the very real risk of allienating their following, and in turn losing out on advertising dollars because they are no longer the hot site. Engadget, and the such, have to keep on top of and out in front of the trendy wave, or they are screwed.
rockky said:
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
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I'm not talking about Engadget perse an obviously biased review... im talking about say the average daily return of say a google search of Nexus One which brings predominantly a litany of commentary of.the problems google and.customers are having with the device.
That is NOT good and is NOT fanboyism.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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I'm pretty sure Google only lowered the price for an upgraded plan on T-Mobile because of the network issues that were occurring on their service. That statement from the article is misleading because the original prices are still in place aside from a $100 reduction for upgrading on T-Mobile.
I've also noticed a lot of negative publicity, more so than other things. I think with something this big, there's bound to be more scrutinizing going on than usual. You've got the best hardware spec'd phone releasing on the market, on the newest Android platform (basically ready for mainstream consumption), with Google selling it (of all companies).
On the 20,000 N1's sold.
I dont see Google giving up on the N1.
The day Vodafone sold 50,000 iPhones in Europe, the tech-press was quick to jump on comparisons with the 20k N1 sale figure. This is so wrong, it ain't even funny.
The online sales model is
a. New
b. Untested
c. Unique
On account of #a and #b above, Google would not have pegged a very large demand figure for the first month of the N1. The strategy they've adopted will take time to settle in, and I'm sure they're prepared to do that. The N1, as they've repeatedly stated, is the -first- in what will be a long series of phones, and the N1 online sales figure will be viewed as a test case by Google, not as an indictment of the model's success/failure.
Agreed, Google has not hyped up the N1 as much as they ought to have done. As others have pointed out before, the Moto Droid's marketing campaign has done much more for Android than the N1's launch has done, and for that, Google alone is to blame. Forget comparisons to phones of a fruity nature, the N1's launch and subsequent marketing is disappointing even against other Android devices.
Here's something for the tech-press to chew on though.
What would've happened, had Google launched this (admittedly) superphone for $179 in brick-and-mortar stores, whether their own or in T-Mobile's and other networks' stores? What would the number have been then?
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
From what ive seen and heard (like my tech podcasts) lots of people are 'reviewing' the phone with out actually getting their hands on it to test it for themselves. There does appear to be a significant amount of bad press for what seems like no real reason.
Oddly on the GDGT podcast they talk about the nexus one, the first 30seconds of the review they talk about how awesome the phone is and its the best thing they have used since the iphone, and then they spend the remaining 30minutes of the review highlighting all of its faults?! Odd!
Nevermind, think its probably just die hard iphone fan bois coming up with negative press. bah.
There is definitely some biased reviews out there from people obviously bent on not showing the whole truth or just completely stating b.s.
http://www.pcworld.com/article/187147/what_google_must_learn_from_its_nexus_one_troubles.html
When the Nexus One was announced, I was disappointed, since there were just a few improvements over existing Android devices. The fact that Google was selling the device directly over its Web site seemed to be much ado about nothing, given that buyers had to sign a T-Mobile contract to use it. Plus, it's not as if Web sales is a new idea.
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Didn't know buyers had to sign a contract to use the phone. That's interesting.
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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I haven't visited the engadget site since their review. That review was ridiculous; Especially the browser test. Therefore, I will no longer give them my ad revenue generating views.
htcmagic said:
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
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This has been my experience also. I've had die-hard apple fans gush over my nexus one. No joke. People see it, ask to play with it, and then they want it. Now, if google would only allow family plan upgrades.... I've had multiple friends who have family plans say that they would order it without hesitation if they could use their upgrades.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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britoso, i thought i was the only one. I was following their coverage of nexus launch and where so ironic and nasty about the phone, i couldn't believe it either. I have unsubscribed from their rss in google reader. They are not worth the read for me.
Aslo lots of people proved them wrong about the browsing speed on youtube compared to iphone.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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You won't understand unless you are experiencing the problems. I am not a Engadget fan at all but this time I am very glad that they covered it and put some pressure to Google. I am really frustrated about the touch screen issue.
I would of had ordered the nexus one the day it came out, but had issues with tmobile. Because no one at tmobile had a clue what was going on, and trying to fix my account, so i could order the phone for a reduced cost is not googles fault its tmobiles! i talked to 11 different people including 2 supervisors. they all are to dumb to look at my paperwork in the system to realize i got an upgrade 12 months prior when i got my g1. the people at tmobile store are to dumb to update the system. oops!!!!
i received the phone 5 days after the inital release, thought it was bs to pay 379, but thats what i paid for the g1 and its half of the hardware in the n1. i took it out of the box, started it up to make sure it worked. then rooted it!!!!
there may be a glitch here or there, which is not a big deal. its a brand new version of android, which no other phones have currently. so obviously there will be a few complaints. but when thousands of people are using a new device, they happen to find a few more problems then a few hundred. its just common sence.
those people that have an issue take a chill pill, this phone has great hardware on it, and has a great operating system. my phone has better hardware on it then some of my friends labtops...... and what did i pay..... 279 compared to what they paid for their labtops....
so regardless of what people say, i am a big fan of android!!!! have been since the day i picked it up and found out it was a linux kernal. thats the reason i bought my g1. but it was laggy, and slow, and didn't have a headphone jack. i had to wait a year for the n1 to come out, but it finally did. so everyone that has an issue with the N1 then go f*** yourself!!!!! ill be waiting happily for android 3.0 to come out!!!!
SANTilt said:
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
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Maybe I need to capitalize the N in nexus one. Because my widget and going online has pointed to almost exclusively negative statements about the N1.
There was an explosion of articles based on Engadgets reviews...there was another explosion after that ridiculous screen test ...then another batch with the 3G issues.
Very few places are givig the N1 a fair shake. Ars technica , Diggnation/Kevin Rose , Leo Laporte being the only ones I can name that seemed either unbiased or admitted any bias.
Engadget , Boygenius ,TechCrunch,PC ,World etc have given some bizarre reviews and baseless feedback.
Seems to me like Google could sell both with the carriers in a traditional fashion and also sell unlocked/unbranded phones online. Same as SE selling its X10 via carrier but also selling unbranded in Sony Style. Nokia and others have done this as well.
With this thought in mind I was wandering around Google trying to find a good spot to leave such a suggestion and couldn't find anything which didn't say to me, "message going to don't care and I would be totally wasting my time". So the first question is, where would be the best place to start bending Googles ear? What do you think of finding what seems to be the most likely place and trying to get folks from the various android forums to go there and put in their two cents? While many folks might not have been interested in the N1 that doesn't mean they don't want to see an N2 come along that might be a form factor that suits their needs better. Im spitballing here guys, throw down with your opinions. I say lets be heard!
Those of you who are not getting my concept have no fear, Paul will be along to say it better than I did soon enough.
Google jumped feet first into the the retail business. Before this I don't think they ever sold a tangible product(?) in retail.
From the movements they are making it seems they don't want to be retailers.
I think the biggest problem is having customer support and technical support. Since apple and Sony have their own support departments its easy for them to sell online.
Google jumped in with both feet, true. Technical support has largely been hashed out, lesson learned. I think Google wanted in and I think they still want in. The trick is trying to show them they can have their cake and eat it too. Making the effort costs us nothing, not making the effort makes us the sheep that the carriers bring to the slaughter.
krabman said:
Google jumped in with both feet, true. Technical support has largely been hashed out, lesson learned. I think Google wanted in and I think they still want in. The trick is trying to show them they can have their cake and eat it too. Making the effort costs us nothing, not making the effort makes us the sheep that the carriers bring to the slaughter.
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How about an online petition and a never ending email campaign to Google pointing them to the petition?
Thats kinda the concept that I am thinking of attn1 but I don't know how to go about it. Google has built a sales apperatus, its built a store front, its built a support mechanism, all we are asking is that they not shelve those tools that are already in place as they venture forth on a new direction. They are paid for, they work, the support themselves. There is no reason I can think of off hand why they cannot do this and several benefits to Google. But first you have to get their ear...
attn1 said:
How about an online petition and a never ending email campaign to Google pointing them to the petition?
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This. Start it and it shall be signed.
Technically they have done this before.
The T-Mobile G1 was also sold by Google as the ADP1 (Android Developer Phone 1) and the Magic/myTouch 3G was sold by them as the ADP2. But, you had to register as an Android developer to order one.
Originally I thought the Nexus One was simply going to be the ADP3 with a more open ordering process. The fact that they are handing out free N1s at developer conferences and to their employees indicates it will continue to have that status whether or not it continues to have "direct to consumer sales" status.
Since they still need ways for developers to get unlocked phones for new development they will likely continue to sell the N1 in some capacity even if/when they hand over standard sales to the carriers. It may be that you would need to register as a developer, though, but I doubt they would stop selling it entirely as then the Magic/ADP2 would be the most up to date phone that they provide their developers and that isn't a great situation...
Like all Xoom owners across the world, I’m looking forward to the 3.1 Honeycomb update, and while I’m happy that some of our American cousins are enjoying their newly enhanced Xoom. I’m very disappointed at Google/Motorola’s plan (or lack of) to update Xoom outside of the US.
From different stories I read, Google/Motorola will update non-Verizon Xoom in “several weeks”. This sound to me like Google/Motorola don’t care about the rest of us, and will get to it when they have time, so we could be waiting MONTHS for the same update.
The fact Google/Motorola did not give any concrete timetable for non-Verizon Xoom update makes me fear the worst.
It’s funny to me that Google can make pledge to keep new android devices from multiple manufactures updated for 18 months. Yet they can't even manage to roll out a simple update for one device from a single manufacture they worked closely with.
Love or hate Apple, at least they can roll out IOS update across multiple devices at the sometime. Maybe their devices really are magical.
I hope I’m wrong and all Xoom will receive the update in the next couple of weeks.
P.S. this incompetence can only be blamed on Google/Motorola as Xoom sold in UK have stock firmware came directly from Motorola, so there isn’t the mobile carrier delay get device updated.
I wonder when people will stop complaining about update schedules. I mean transparency is nice, but it also has the ability to affect stock prices of publicly traded companies.
They can't tell us as much as you would like them too. Pretty simple.
I can honestly assure you that you will get the update eventually, probably a lot sooner than you think.
No need to sound alarms that your device isn't being supported.
You do realize several weeks means at most 4-6 weeks.... this is because the current 3.1 update is phase updating so it might mean every 3g Xoom might not have the update until "several weeks" from now.... Also your claim of Apple releasing iOS to multiple devices in 1 day is irrelevant. Apple manufactures all their products which is limited to at most 4 phones.... Google does not...
Basically there is nothing you can do and the rant is in all honesty kind of pointless and selfish....
I'm not worried about the update, but it would be nice as a Canadian to actually be able to use some of Google services. I bought my Xoom on the premise that I'd be able to at least view the public domain books, only to learn that the tablet app wont function at all.
I'll take the blame on that one, but the fact is it's really difficult to get excited about these new features when their existing services have yet to move out of the US region. Apple was able to release iBooks in Canada shortly after the US launch. Likewise, they were able to get videos on iTunes at roughly the same time as the US. It's clearly possible.
Hopefully content providers will start cooperating with Google. I don't see how they think they have any other choice - and they wonder why people in Canada pirate more media than anywhere else in the world.
I know it’s has only been one day, but is it too much to ask for simple acknowledgment on when the update will come apart from the vague term of several weeks? As a consumer I don’t care about Google/Motorola stock prices.
The Apple comparison is not irrelevant, Google and Android manufactures already have bad reputation for either not updating their devices (Sony) or update them VERY slowly (Samsung, Dell). Any major delay getting all first Honeycomb tablet updated will only put more people off choosing Honeycomb and buying ipad.
I’m currently enjoying using my Xoom and do not consider it’s worthless, I wish to have an idea on when I can start enjoy the new enhancements.
I’m only look for similar treatment from Google/Motorola on a device I paid for. If you guys consider asking for equality is whining then so be it.
Elysian893 said:
It's been ONE day, jesus.
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one day but the anouncement said "will start rolling today." You'd think they could get a few of these updated in 24 hours. Since they said "today" it should have been rolling as soon as they anounced it.
Trolling responses deleted. Let's keep this thread free from the immaturity I've grown to know and love in this sub-forum.
Seriously, though. While this was not voiced the best way possible and this is far too early to complain, this is a somewhat valid concern. More trolling and I will close the thread and issue infractions.
PS. Incredibly flame-worthy trollbait of a title changed to something more accurately reflecting the OP's message.
All the *****ing about when people are going to get my update reminds me of the saying.. "the foods terrible and the portions are too small"
Frankly if google were to try to release 3.1 to all xoom users (domestic/out of the us, 3G and Wi-Fi) at the exact same time I guarantee it would mean that some people's 3.1 updates would get delayed even more until the update was ready for everyone.
Yes it would be great if they did updates like Apple but google has much more hardware variety to deal with and more carriers to deal with. Let alone carriers that want to mess with the OS so it's not "stock" anymore. so obviously it's not as easy for them.
People sound like my 3 year old that cries that he can't have a toy. The same toy he didn't even know about 2 minutes earlier. He is perfectly content until he realizes there is something he doesn't have.
Dan
Im more concerned without when we will get stock images for european 3g, right now, even if we get an update in the next few weeks, those of us that have modded cannot ota update cause we can't flash back to stock.
Failing that, im happy to get a stock image for 3.1, but getting information out of Motorola, if you are non-us is like trying to get blood from a stone.
Macbots drool as I XOOM through the Galaxy to my hearts Desire.
I’d like to apologise for the old thread title, it was meant in jest, and not inflammatory.
I’m not too concerned about when the update is coming. Only that I wish Google/Motorola given us a rough timeline on update for different regions, I’d have been content with a single slideshow on this matter.
Let us look at the bigger picture:
Unlike the smartphone market, Android is playing catch up to Apple in the tablet market, The Xoom is very important to Google as they need to use this 1st true Android tablet to capture people’s attentions and produce a good user experience similar to the ipad.
This update is even more important in this regard, as it include fixes for long lists of bugs for 3.01. Which is not the most stable OS to start with especially compared to IOS.
Therefore, to have Xoom outside the US running on older and buggier software for any length of time more than necessary will only produce more negative user experiences that spread by press reviews and words of mouth.
If your minions haven’t let you know this day is coming, then you need new minions. I have made it very clear to Verizon and Samsung Customer Support over the last couple of months that if there was not a software update (preferably to Android 2.2) pushed out to the Samsung Continuum before yesterday then I would never buy anything with the Samsung brand on it ever again. Now that that has passed, let’s look back at the horrible failures you have made to this point.
The first thing that you did wrong was putting the Galaxy S brand on the back of the phone. This gave consumers the impression that this was one of your top end phones that would receive support and service.
Second, Verizon’s salespeople need to be instructed not to promise upgrades and future enhancements. Actually, I believe this started before the release of the product where there were promises of third party integration with the Ticker coming with the imminent Froyo upgrade. Again, giving us false hope with no intention to follow through.
In January you pushed out an OTA that broke the Ticker. Facebook and Twitter feeds stopped showing updates and we could no longer put in custom RSS feeds. But the Froyo upgrade was imminent, so we kept our mouths shut.
Then in April the Fascinate received its 2.2 update, which fixed many of the issues that we still have on the Continuum as well as all of the new features that come with Froyo. Our previous update had come out a week after the Fascinate OTA, so we figured our 2.2 upgrade was just around the corner.
And we waited about a month… And then we have gotten rather vocal as I’m sure you know.
But you have made it clear that you don’t care that you crippled your product then backed out on promises for updates.
I would like to spell out the repercussions of your actions.
Verizon, you have pissed off a small, but rather vocal portion of your customer base at a time when a slight shift in your fees allows a loophole to allow any of your customers to exit their contracts without paying an ETF. Let’s see how that goes for you.
Samsung, you have lost some customers for life. All of us loved your hardware and products, but this fiasco has soured many of us toward your brand. I, for one will never buy anything with the Samsung brand on it ever again.
There may yet be time to reverse our view of your companies, but at this point I believe it would have to involve Gingerbread, and soon. Best of luck.
Weudel
Amen brother, amen!
I posted this on here, my blog (broadcast to Twitter, Google+, and Facebook), Android Forums and as a note on Facebook sent to Verizon Wireless, Samsung Mobile, PC Magazine, Wired, CNET, Engadget, Android, Android Guys, Androinica, Android and Me, XDA-Developers, VzBuzz, Samsung USA, Sprint, T-Mobile, and AT&T...
Feel free to ditribute it to whomever might get something done here.
I hear you loud and clear! Not planning on purchasing any Samsung Android products in the future.
I'm not talking just Android... I'm not going to buy ANYTHING made by Samsung ever again.
Agreed
Did you see that their CTO (an Android friend) left for Citigroup?
saw that... maybe they'll go to WP7 or something now.
That's the only way you can do anything to a big corp. Never by anything made by Samsung that includes the iPhone (mostly Samsung parts) but the only problem is one person won't hurt them you have to spread the word brother. Spread the word.
Sent from my HTC INSPIRE using XDA App
Trust me... I've been spreading it...
-Sent from my Space-Time Continuum using the XDA Premium App
I also sent this to the Editor in Chief at Mobileburn.com
We on many message boards including XDA have been trying to get information regarding the Froyo release for Verizon's Samsung Continuum to no avail. Several of us have contacted Verizon and Samsung but have been given no real answers as to if the update has been made or if it will ever be made available to us. The Continuum community feels cheated. Most of us purchased this phone because it had the 'Galaxy S' name on it and assumed because this is Samsungs flagship line that it would be receiving updates like the other GS phones. I realize we are a small community but we still deserve answers be it from Verizon or Samsung. Please, if you can find the answers we are looking for. Don't let us be duped by Verizon and Samsung. We are loyal paying customers and we deserve to know the truth!
Thank you for any information you or your staff can provide.
-Justin Hegenbart
Jaizero - XDA-Developers.com
A shot in the dark but an effort none the less. =)
After an unnecessary long wait for Gingerbread release in the UK I have finally upgraded my Atrix to Gingerbread last night, 24/11/2011. My handset is actually T-Mobile's but flashed the retail UK ROM instead using RSDLite tool (used it for the first time) and released myself from the mercy of T-Mobile as they are always last in line for updates in the UK. I was proven right by TRose's post on Motorola's Owner Forums today. Having sim unlocked my phone previously, for a fiver, the transformation to a retail handset is now complete.
I would like to share my experience with Motorola leading to the Gingerbread update. If you have previously owned Motorola handsets, as I have, then you would be familiar with most of the things I have to say.
Obviously I could have done better with my time than typing this post with one figure on my Atrix phone. I believe having a voice regarding matters that affect large communities is very important. One would imagine in 21st century the human rights are observed and respected. I don't think that is the case and in the past ten years I have observed how corporates have been behaving like tyrants. I'm grateful I can submit this post freely about my concerns with Motorola.
Motorola without a doubt is the most arrogant, snob, and out of touch company in the world in my opinion, at least within the same business Motorola operates. This is the company that have measurable procedures in place to maintain their attitude towards matters outside of the company. One has to remember Motorola is a USA based company and they have been around since 1928. A company that established itself in the country where many men and women fought for freedom for the rest to allow anyone to succeed in the land of opportunities, the USA. I couldn't give a better example to which Mr Sanjay Jha an Indian born gentleman has been given the opportunity to lead one of the best known American companies. Was this possible even 30 years ago, I must ask?
What deeply disturbs me about Motorola is the self given rights to have no regards for the customers. Ever since I bought my Motorola Defy, Jan 2011, I have been browsing the Motorola's Forums and I found this pattern where the moderators keep bragging about Motorola's Business Partners and the "Precious Partnerships" but have nothing to say about the customers as if those who actually pay money to Motorola are non-existent. Does Motorola have any customer related slogans these days?
Let me be clear about my thoughts about Motorola before trying to find, speculate, or assume why things have been going the way they have. There is nothing on this planet, as far as I'm concerned, justifies Motorola's behaviour towards its customers, this is totally inexcusable in any context. Motorola can't have people's money then hide herself behind the terms and conditions and expect us not to have any voice over the issues. Only tyrants reserve the rights to themselves, are you one Motorola?
In my opinion the root of the problem is at the very top where you can find a gentleman called Mr Sanjay Jha. Assuming back stabbing wasn't the method of Mr. Jha to get to vice president and president positions in various companies one has to admire what he has managed to achieve. Allow me to remind the younger readers of this post that how important it is to realise the magnitude of Mr. Jha's achievement to be the CEO of Motorola today. Any company in the world only require 'one' CEO but many employees, directors, and so on. The world's population has reached to 7bn already. Today, only Mr. Jha hold that position at Motorola and no one else's.
Most of us would agree that Motorola still got the magic when it comes to hardware design. Of course, not everything Motorola makes is outstanding but for a company to create something like Atrix then it becomes apparent the company has the means to produce quality products in a very competitive market. I often praised the hardware engineers at Motorola but maybe that is because the software engineering division is so awful with no especial talents to be found there.
You might find this very strange if you knew Mr. Jha has a solid career in software engineering but then again what mainly people complain about are software related issues in Motorola phones i.e. performance, annoying issues that make the user experience very poor, very slow to denial of software updates, no commitment to any timelines, and many more.
In the past few weeks the Non-US Atrix Forum has been a battle ground for the UK users, naturally because of the English language. My threads were removed, my posts were censored occasionally after days of submission, my account was disabled five times, and at least I know one of my disabled accounts was used by Motorola. Please see the attachment and the explanation below. My goal was to give a medicine of their own and exercise my rights as a consumer whom felt Motorola clearly being abusive to Non-US consumers. I cannot speak behalf others in here but would like to acknowledge I was aware of the tactics being adopted to continue the battle with Motorola. I am humbled by the supports I got from other members and the participations to defend their own consumers' rights.
I'm really curious to find out why Motorola has been doing this and what makes them the right to treat their consumers the way they have done since a long time now. Mr. Jha was appointed in 2008 and the first Android phone from Motorola was released in October 2009, Motorola DROID (Known as Milestone in Europe). With the UK (Glasgow & Liverpool) history of Mr. Jha I wouldn't be surprised if he inherited some of the bad practices some of British retail groups have/had. In such business strategy a company provides next to zero customer service, puts the salesmen on high commissions, and make a huge fortune by selling insurance and extended warranties at distortion prices at same time. The outcome? Most of the salesmen had disappeared, people often don't pay for extended warranties and the companies in questions established themselves in a market where there won't be any rivals. Since then the customer service of these companies have been improved but not fixed. These companies somehow expect pad on the shoulder for this now, cheeky buggers. Motorola is not a retail company but I can see customers are not the focal point of the current business strategy when it clearly should be. Allow me to do an analogy if I may.
Apple and Motorola both are arrogance towards their customers but for very different reasons. Apple tells the customers you have no say in what we want you to have but should you choose us we will give you the best customer service experience. Why is that? Because Apple first respect themselves before respecting the consumers of their products. Motorola on the other hand, has no self-respect, don't believe in their own products and very disrespectful to their customers. That is the reason Apple is where they are and where the Motorola is today. Apple kept their consumers well informed and provided timelines in iPhone 4s battery saga so far but Motorola have been playing psychological war games with its consumers all the way. Please remember, Motorola has never broken any promises before because the promise itself was the game strategy to manage their plan to release the updates when they wish. Motorola has no short of talents in this department. The department is called the PR Machine.
I once phoned a UK Motorola number to find out where I could send my Atrix's faulty battery to for a replacement before someone grabbed the phone off the lady I was talking to and told me not to call again and hanged up on me. To me that was the true face of Motorola where their staff have no regards for the company's consumers.
I believe it was around mid October that Motorola officially announced, via the Forum Manager, due to the bugs mid-November was likely the release date. At that time I promised to keep my eyes on things to verify the claim that Motorola was hard at work fixing things. I even said they couldn't give us a ROM with a built date earlier than the announcement's date. Well, have a guess? In fact they did, the UK retail Atrix Gingerbread has 22 September build date. Motorola virtually has had the UK Retail ROM for two months while they decided to lock the main thread with unjust excuses and carried on censoring and not allowing users to share knowledge. Motorola couldn't even be consistent with the censorship implementation. Please bear in mind that all the tests that they claim do are done before the last build date.
The remaining of this post is not a personal attack on the Motorola's Forum staff but my chance to have my say when they censored me and disabled my accounts on regular basis to prevent me to have my say.
Mark, the forum manager, you are not as nice as you claim to be. Your number one fan is "you". I often read your posts how you bragged about your niceness. I have seen enough in my life, being in the age I am, be able to read between lines. You know very well that you have concealed information from the forum members and lied about how much you knew whilst claiming you are on our side. I appreciate the fact you have a job to do but I cannot knowingly lie or conceal information from others like the way you do. You must have the qualities to be able to do the job you've been doing for sometime now. To me any persons with those qualities could not be nice and someone I could trust and this is a common sense as far as I'm concerned.
Also would like to remind Motorola that in spite of your measurable and misrable procedures in place to control consumers and how you badly treated the UK users I have noticed the level of financial damage UK users managed to impose on you individually. Maybe that has contributed to the decision that Atrix 2 is not coming to the UK but I think it is understood that you cannot mess with us.
After the main discussion thread was locked by Mark then Matt opens a new thread "Are UK Atrix owners satisfied customers Yes or No? Please give reasons.". To this date only 27 replies can be counted for and few of them are off the topic. In a way I'm glad people didn't provide valuable information to Motorola because they don't deserve it. I have minimised the chance that Motorola would steal my usage patterns for their financial gain by blocking their master cloud server's ip address listed under the System Information and also frozen the update related programs that would upload the collected data to the Motorola's servers.
Mr. Jha! for the sakes of all Indians I hope you never find a place in the political systems of India. This is evident that you have no regards to civility.
The moral of this post is to remind the readers you do have rights beyond the wordings on Motorola's Terms and Conditions and as consumers we can be vocal on public domains such as XDA. The demand for Gingerbread was justified as all UK users purchased their handsets with the promise of it by Motorola's precious business partners. You won't even get a Thank You from me after what you put me through Motorola. Next ICS campaign.
I can't expect much of the USA tech news sites but UK tech sites have been awfully quiet about Gingerbread saga other than Techradar's Kate Solomon, having bigger balls than the male reporters, to make a reference about the forum thread being closed by Motorola. Thank you Kate.
"This will probably still irk the reams of users waiting to hear about the long-promised Gingerbread update for the UK - it's been out in the US for months now, and Motorola has taken the step of shutting down the forum thread on the subject." Kate Solomon (Techradar)
The following words became defiant words against Motorola during the last weeks.
Alcohol, Custom ROM, Samsung, Apple, HTC, LG, RIM, ZTE, and Nokia
Known as Atrix Lee on Motorola Atrix (Non-US) Forum.
Well said Lee.
I used to show my Atrix off proudly to friends and colleagues. Now I don't.
I bought HTC for my workforce and a Motorola Atrix for myself. I regret the Atrix choice.
I'm sure the vast majority of Atrix fans in the UK have now changed their opinions and many (like myself) won't be buying any Motorola products in the future. I think calls for honesty, decency, ethical behaviour etc., won't change Motorola's behaviour. It's a top down issue and the top simply isn't interested. The only way Motorola will change is by seeing an effect in their sales. So I urge anyone who is considering to buy Motorola products, to think again. Buy from a company that cares what you think and wants you as a customer 6 months later. That copmpany is without a doubt, NOT Motorola.
Let me explain the attached picture and the point of it. As you can see at the very top of the picture I am logged in to Motorola's forum using my Atrixlee4 account that was created the same day as when I took the screenshot. You also will notice a thread (second from the top) that shows atrixfury as the last active user in the same thread two hours prior to taking the screenshot. Here is the thing... the atrixfury account was registered by me and it was disabled for days before created atrixlee4 account. Since the last post of the thread wasn't created by me then that means a post must had been modified by atrixfury to be shown as the last active user.
What Motorola was modifying under my account? What sort of company would do that? There is a very good chance Motorola had used my other disabled accounts too but just caught them once.
I read. I agree with ConEdLtd, I would never buy another Motorola... EVER. By far the worst support known to mankind. Might once I get the chance move back to Samsung, at least they update their phones nowadays. There are unknown delays on the French Orange update for some reason, and they won't tell anyone on the facebook page... Go figure...
Am interested in how you flashed the Atrix to UK retail. I too have a T-Mobile Atrix which I have network unlocked. But when I use the Motorola software tool it doesn't give me the chance to download the UK retail package that I can then use in RSDLite tool, it just says no software update avaliable??
jonny-roger said:
Am interested in how you flashed the Atrix to UK retail. I too have a T-Mobile Atrix which I have network unlocked. But when I use the Motorola software tool it doesn't give me the chance to download the UK retail package that I can then use in RSDLite tool, it just says no software update avaliable??
Click to expand...
Click to collapse
You can download the file from here. Then flash it using RsdLite tool. To download the file use opera instead please. With IE the site wrongly assumes you are trying to download multiple files at same time.
Please use these instructions as guidelines:
1. Backup your data
2. Perform a hard reset
3. Wipe the cache. If for any reason booting your phone normally after this stage then skip the Motorola account setup.
4. Use any machine but a machine with windows 64bit OS. Many people including myself having problems to get the phone to be recognised by rsdlite.
5. install Motorola's usb drivers
6. install rsdlite
7. Reboot the machine
8. Follow the instructions of rsdlite to flash the downloaded sbf file here
9. After the flashing please perform step 2 & 3 again just in case.
Good luck and please follow things with patience and at your own risks.