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Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7
Bump
Sent from my Nexus 7
First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
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Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
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generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
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Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
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Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
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I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
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Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
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was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
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borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
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sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault
Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
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Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
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How the hell do you crack the screen pressing the power button!?
Exactly. But it happened.
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So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
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It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
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Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
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Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
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FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
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You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
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The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
Sent from my SGH-T999 using Tapatalk 2
Doesn't have any reviews, was wondering if anyone has tried this yet
http://www.amazon.com/gp/aw/d/B00BB...r nexus 4&qid=1360474941&ref_=sr_1_17&sr=8-17
Aker makes good batteries so I'd love to know how this holds up.
Sent from my epic touch, waiting for my Nexus 4
jlear3 said:
Doesn't have any reviews, was wondering if anyone has tried this yet
http://www.amazon.com/gp/aw/d/B00BB...r nexus 4&qid=1360474941&ref_=sr_1_17&sr=8-17
Aker makes good batteries so I'd love to know how this holds up.
Sent from my epic touch, waiting for my Nexus 4
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I think this literally, just came out.
In that case, Hey everyone check out this $40 anker charger!
Sent from my epic touch, waiting for my Nexus 4
The plug is not US. I wonder if it comes with an adapter?
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Oh man I just noticed that, thanks a ton. I'll email them and ask
Sent from my epic touch, waiting for my Nexus 4
jlear3 said:
Oh man I just noticed that, thanks a ton. I'll email them and ask
Sent from my epic touch, waiting for my Nexus 4
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Cool, I just posted that question on Amazon. Let me know if you hear anything.
Interesting... Wonder if I can get it in the UK
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Any reponse yet? odd they haven't announced this on their website
Can't see it in the UK Amazon
Sent from my Nexus 4 using xda premium
The description at the bottom states it comes with a universal power supply. That might mean it does have a US adapter.
Another thing I've noticed is I don't see a "qi" logo anywhere. Does that mean its not certified?
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I'd buy this, I have a couple of their portable battery's, and they're great. Also their custom support is fantastic. A cable on one of my battery's broke completely my fault, and they sent in a new battery. I would also love to see a review!
Sent from my Nexus 4
Well I ordered this earlier today. So I'll check back in a few days when I get it, unless someone beats me to it.
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I've emailed the seller, but since it's Sunday I don't really expect a reply until tomorrow. Will be sure to update once I get the reply.
Sent from my epic touch, waiting for my Nexus 4
I just went ahead and ordered one. I don't want to miss out like I have on some of the others.
If it doesn't work out amazon has a great return policy.
I'll be sure to leave feedback when I get it.
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Dear james xxxxx - Amazon Marketplace,
Thank you for contacting LaptopMate Customer Support!
Your support request has been received and the ticket number for this request is #142703. Please note that due to our ERP system is under upgradation,starting from 16th of Dec to 16th of Jan, our email response time will be affected. However, we will strive to respond to your inquiry/inquiries and provide all possible support within 12 hours of the same business day or no later than the following business day! Your patience and kind understanding are really appreciated.
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Sorry guys their email is under "upgradation" I'll let you know when they're done with that..
Sent from my epic touch, waiting for my Nexus 4
jlear3 said:
Sorry guys their email is under "upgradation" I'll let you know when they're done with that..
Sent from my epic touch, waiting for my Nexus 4
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was from 16th dec to 16th Jan , guess they forgot to remove the message
Almost pulled the trigger but the power port's position seems really awkward, it should be on the opposite side imo
Which do you think is more worth it? This or the Zens one? They are both around the same price...
https://play.google.com/store/devic...iZGV2aWNlLW5leHVzXzRfd2lyZWxlc3NfY2hhcmdlciJd
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Lothaen said:
https://play.google.com/store/devic...iZGV2aWNlLW5leHVzXzRfd2lyZWxlc3NfY2hhcmdlciJd
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Not available in the UK.
kkthxbye
I ordered my 16GB Nexus 4 from a seller on Amazon on December 6th last year, when I was desperate to get my hands on this phone, and this seller had it for only $50 more than the Play store brand new.
Well, now I'm having issues with my N4 and I need to have it repaired or have an RMA done, but since I'm not the original owner I'm not sure if it's possible. The seller I bought it from, who is still actively selling on Amazon, just sent me an email after I asked him if there was any way to get the original order number, and if he can send an email stating that he was transferring ownership to me. All I received was a reply in which he simply said "Nope".
So, now I'm extremely frustrated and not really sure what to do. I need a working phone, but it doesn't look like I'm going to get what I need from the original owner. Any ideas?
Anyone else had a similar experience and was able to overcome it?
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
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---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
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iTzTrevor said:
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
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---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
Sent from my Nexus 4 using xda premium
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I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
crazyjimbo said:
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
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Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
fenstre said:
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
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They won't do anything for me without consent of the original owner.
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Strange. I just bought a Nexus 4 on Craiglist (!) a month ago, got its back glass shattered today. I called Google, they told me to call LG. And the LG rep was really nice and gave me a RMA number right away after I gave him the IMEI number. Now I just have to ship the phone to LG and probably pay a hefty sum to have them repair it lol
I guess you can try calling this number that I called: 8007938896
Hope this helps!
If you want to be extreme and really want that RMA you can say that owner passed away. A friend of mine did that and they let the RMA transfer. Not saying you should though.
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tuan2195 said:
the LG rep was really nice despite his Mexican accent
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Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
Nigeldg said:
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
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I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
IRX120 said:
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
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Probably, either way the post should be edited.
Sent from my Wicked Fast Nexus 4
I don't think I'll do that. I contacted Amazon to see if there is anything they can help me with.
Wow I'm an Asian and just seriously had a hard time understanding his accent. no offense to Mexican people! i will edit my post right away.
also update on my issues: i decided just to pick off the glass around the camera and buy a dbrand skin to stick on the back. Not the most elegant solution but... sure saves a lot of money
"Mexican" is not an accent.
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Latin-American then! so sorry!
I'm "mexican" and very offended. :sly:
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chrisrozon said:
"Mexican" is not an accent.
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Pretty shameful that at this day and age someone should say something like that. SMH
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Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
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Use the search bar.
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I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
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I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
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hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
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No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
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Click to collapse
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Click to collapse
Doubt it.
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---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
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There are a lot of elitists here but way more helpful folks. Luck of the draw really.
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
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You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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+100
filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
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No, my USB port was acting faulty on the one I have now.
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
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The 15 day policy is for a refund. Then a 1yr replacement policy.
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Yeah 1 year Warranty is standard on almost every electronic device
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Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
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But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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True I thought I was going to get a refurb but I guess not, I'm not complaining lol
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I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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Click to expand...
Click to collapse
Call them up for a replacement, they are really good
Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..