OK, so this past week I received my new nexus 7 8gb. SSN c60. I've had no problems with it til a few days ago when my speakers starting distorting. I'm sure we all heard of this common problem. Mine happened after pressing the wake button. I heard low pop noises in the speaker area then that's when I realized the speaker issue.
I contacted Google via email and they replied with an RMA email. It was pretty good customer service. Wait til was not even a hour. Anyways, I bought my replacement n7 and last night my speakers decided to work fine again. No distortion.
Was this a software, app issue or was it a device defect?
I checked and they have already sent me the new device.
My question is, should I just send in my Nexus 7 or just send them back the new one? What should I do?
Apologies if this has been posted somewhere before. But I am little paranoid about my Nexus 4 and wonder if I have done everything I can to ensure I get my deposit back from Google.
Does anyone know what procedure Google goes through to check whether the warranty has voided? I used the Nexus 4 tool kit to root, unlock boot loader etc. I then got a flashable stock 4.2 and unrooted, re-locked bootloader and un busyboxed it through the Nexus 4 tool kit. Is there anything else I should be doing?
When comparing the new phone to my old phone, I have the same build number, base band version, kernel version, android version, etc. I am just wondering if anyone else has not gotten their deposit back after re-locking and unrooting and for what reasons.
Thanks!
Well when I rma'd my Nexus 4, my phone was stock but the reason I'm posting this is because my experience with them was horrible. When I first called to setup the RMA I was told that once the order was placed I would have the phone within 3 business days. Well 3 business days later I called and they said sorry, the first guy was wrong, it takes up to 5 business days for the RMA to process then it will ship. Then I called 6 business days after the RMA was placed, guess what, the phone had not shipped yet. I kept getting the excuse that the phone probably shipped but the tracking number didn't show up. Well BS like this went on for about 24 days (Yes I counted) and I kept getting DIFFERENT excuses everytime I called. They said that they had a ticket in with a specialist and that they would get back to me within 2 business days but that never happened. Well 3 days after christmas (28th) my phone arrived when I originally placed the order for the replacement on the 4th. I don't know if this is an isolated case but all I can say is good luck.
EDIT: And I almost forgot, this replacement phone I received might be defective to because every now and then I get a picture with artifacts all over it, this happened with barebone stock and different roms and kernels. I would get random pictures with artifacts, so now I don't know whether its worth it or not to get another RMA....
dreadlord369 said:
Well when I rma'd my Nexus 4, my phone was stock but the reason I'm posting this is because my experience with them was horrible. When I first called to setup the RMA I was told that once the order was placed I would have the phone within 3 business days. Well 3 business days later I called and they said sorry, the first guy was wrong, it takes up to 5 business days for the RMA to process then it will ship. Then I called 6 business days after the RMA was placed, guess what, the phone had not shipped yet. I kept getting the excuse that the phone probably shipped but the tracking number didn't show up. Well BS like this went on for about 24 days (Yes I counted) and I kept getting DIFFERENT excuses everytime I called. They said that they had a ticket in with a specialist and that they would get back to me within 2 business days but that never happened. Well 3 days after christmas (28th) my phone arrived when I originally placed the order for the replacement on the 4th. I don't know if this is an isolated case but all I can say is good luck.
EDIT: And I almost forgot, this replacement phone I received might be defective to because every now and then I get a picture with artifacts all over it, this happened with barebone stock and different roms and kernels. I would get random pictures with artifacts, so now I don't know whether its worth it or not to get another RMA....
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That really sucks... I got my new N4 within a week! I did find however that the new one has some problems, like a rattling camera, and sometimes when using flipboard the tiles decide to change colors for a quick second.
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
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I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
albo23 said:
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
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The process is that you call Google, they set up an RMA if they feel it's a hardware problem. You don't contact LG, EVER. The just of it is you phone google, they troubleshoot the problem. If they feel this is a defect, not as a result of carelessness.
(Basically I'm telling you, if you phone in, you can't say you've ever dropped it, and that it's had this problem since day one. I'd go as far to say that you "may have used your friends' Nexus and found that his doesn't do the same and sounds clearer on calls")
They will give you an RMA number, and email you a printable UPS label, at this point, you may send your phone back, using the free UPS label, back. At the same time they issue you this label, they put in a request that a brand new unit be shipped to you. If your phone is still functional, keep your phone, and wait for the new one to arrive, then ship yours out the day you get the new one. You have 30 days to return your old phone once the new one ships. If you fail to return the old phone, they charge the new one to your google account.
albo23 said:
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
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According to Google, you only have 15 days from the date of delivery to request a replacement or refund. Beyond 15 days, you have to contact LG.
See here: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#CA
Google Play Help said:
Replacements
Within 15 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please email our support team. They'll work with you on next steps and connect you directly to our partners for replacement options.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged device which is to be returned to Google, with the consent of the purchaser.
Regular warranty service and out of warranty repairs
After 15 days from delivery or for an out of warranty repair, please review warranty information for your device.
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Edit: Apparently, after 15 days, you still have to contact Google customer support. The service is no longer done by Google Play though, it's based on your LG 12 month warranty.
Ok thanks for your help.
Has the new batch of phones corrected the earpiece buzz and camera rattle?
albo23 said:
Ok thanks for your help.
Has the new batch of phones corrected the earpiece buzz and camera rattle?
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You know, there's a button for that
Not sure about whether the new phones are fixed, though I can confirm as soon as I get mine.
But its just sooooo hardddddddd to search :crying: :crying: :crying:
albo23 said:
But its just sooooo hardddddddd to search :crying: :crying: :crying:
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Lol I meant you could click the "Thanks" button under my name.
I unlocked the bootloader and had a custom ROM installed.
My headphone jack only played sound out of 1 ear.
Seems like they have received my device at no cost and it says its in state of repair. It's been 5 days and they are still repairing..it's only a headphone jack that needs re inserting...
I'll update but still waiting.
thrutheeyes said:
I unlocked the bootloader and had a custom ROM installed.
My headphone jack only played sound out of 1 ear.
Seems like they have received my device at no cost and it says its in state of repair. It's been 5 days and they are still repairing..it's only a headphone jack that needs re inserting...
I'll update but still waiting.
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Well... From my experience they will send you a quotation for repairs (new mainboard+case+headphone jack(probably)). Check your spam folder 'cause it's possible that this quotation is somewhere there and they've to wait for you to accept it.
If you won't accept their quotation, they will send you broken tablet back, but you will have to pay for expertise. I recommend reading Terms of Use.
Why the mainboard you ask? Well, I had to RMA about month ago and got my tablet back a week ago. They say that if bootloader is unlocked they just HAVE TO exchange it for the new one and YOU have to pay for it. That's the rules. Or so they say.
At least, that's what they're doing in my country.
Agred said:
Well... From my experience they will send you a quotation for repairs (new mainboard+case+headphone jack(probably)). Check your spam folder 'cause it's possible that this quotation is somewhere there and they've to wait for you to accept it.
If you won't accept their quotation, they will send you broken tablet back, but you will have to pay for expertise. I recommend reading Terms of Use.
Why the mainboard you ask? Well, I had to RMA about month ago and got my tablet back a week ago. They say that if bootloader is unlocked they just HAVE TO exchange it for the new one and YOU have to pay for it. That's the rules. Or so they say.
At least, that's what they're doing in my country.
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Been like 10 days since they have had my tablet. I haven't had any contact which the RMA status says.
Checked my mail box.
Been on chat support and they keep saying the next day or later today but nothing.
If they want me to pay for a new motherboard then they can go EFF themselves. It is a **** tablet, its a quad core cpu and the stock is laggy as ****. I shouldn't have to hack it to death to make it somewhat usable. Rather put it towards a gaming laptop.
how much did new mobo cost you? do you have breakdown of your total?
Good experience
I had a problem with the bootloader, it doesn't boot anymore. So I sent my 16 Gb tablet, and after 6 weeks, I recived a refurbished 32 Gb model, so no complaints. It's working very well indeed.
hcoling said:
I had a problem with the bootloader, it doesn't boot anymore. So I sent my 16 Gb tablet, and after 6 weeks, I recived a refurbished 32 Gb model, so no complaints. It's working very well indeed.
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Warranty?
thrutheeyes said:
Warranty?
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Supposed not, but no charge.
hcoling said:
Supposed not, but no charge.
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I have been on Asus chat every day. People on there can barely speak English.
They have had my tablet for about 2 weeks and not been contacted about it.
I've been told for the 2nd time it will be set as high priority and that it's taking time because it's gone to head office :-S
'They are reviewing it and will be contacting the servicing center.' My tablet still at the center, just my case gone to Head Office.
thrutheeyes said:
I have been on Asus chat every day. People on there can barely speak English.
They have had my tablet for about 2 weeks and not been contacted about it.
I've been told for the 2nd time it will be set as high priority and that it's taking time because it's gone to head office :-S
'They are reviewing it and will be contacting the servicing center.' My tablet still at the center, just my case gone to Head Office.
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I had to send mine in four times to get the screen fixed. The fourth RMA, I went on Facebook and told my story about their sorry service. Then I filled out a complaint with the Better Business Bureau. The next day I got a message on FB from a manager that said to send it California so he could look at it and he would send me a new one. And he did send me a new one.
Mine was unlocked and was running blue ROM, and just stopped powering on. I talked to them, sent it in, they wiped it clean, reinstalled jelly bean, and sent it back working fine. No issues at all.
Sent from my SGH-I747M using Tapatalk 4 Beta
Good experience
I was running unlocked bootloader with CWM10.1 and had issues with rebooting during video playback. Filled in the RMA request, delivery guys picked it up from my door and returned it to me a week later with locked bootloader and stock JB installed and the reboot issue fixed. No charge whatsoever.
Pretty fast considering I live in Finland and it wen't to Czech Republic for RMA service.
Not so good with warranty...
Well you guys are lucky. I sent in my tablet because the tablet did not always recognize the dock and the mousepad did not work anymore. So i thought it would be an easy fix, probably the dock connector. Now i have recieved an billing for a new motherboard, no warranty because i have unlocked the device.
This is now the case in the Netherlands, seems like asus has a different ways of working in each country
So day 15, they are telling me they sent be a payment email a couple days ago. I haven't received it. I asked to send me it again but it's something the people on chat can't do and it seems resending an email takes forever.
Dammit, someone finally tells me. ''I'm seeing that the warranty was voided as the bootloader was unlocked"
I'm waiting for this billing email now. I can get a refurbished one for 245 dollars.
I'm gonna pawn this tablet, stupid Asus.
How much did people pay for a new motherboard?
Seeing as I don't live in USA, I'm visiting here. I am going to get my tablet back unrepaired, then go home to the UK and send it off again and see if they will oversee the locked bootloader!
In my case the new motherboard costs €175... Getting it back unrepaired will cost money as well, so think it over well before deciding too quickly
hellboy123 said:
In my case the new motherboard costs €175... Getting it back unrepaired will cost money as well, so think it over well before deciding too quickly
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Yeah **** that, I bought mine with a dock on black friday for 240 quid. I can get a refurbished one in USA for 240 dollars.
So they received my tablet may 30th.
Got email with bill June 20th.
> Parts - $147.00 (Motherboard)
> Labor - $65.00
> Tax**- $
To replace the headphone jack cos sound only was coming out of 1 ear. Unlocked bootloader so I have to pay.
Getting it sent back.
thrutheeyes said:
So they received my tablet may 30th.
Got email with bill June 20th.
> Parts - $147.00 (Motherboard)
> Labor - $65.00
> Tax**- $
To replace the headphone jack cos sound only was coming out of 1 ear. Unlocked bootloader so I have to pay.
Getting it sent back.
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That's bullcrap. They shouldn't have charged you because the headphone jack is hardware. What a crock!
Sent from my C525c using Xparent SkyBlue Tapatalk 2
sadly thats normal. my a700 and tf300t had to be repaired. both were custom rom'd.
i had to pay for both repairs since during boot the unlocked bootloader was visible. (both had screen issues with ghost touches)
best way imho to get warranty is to make sure the bloody thing is not booting anymore whatsoever so they can't check the bootloader.
cheers
Buster99 said:
sadly thats normal. my a700 and tf300t had to be repaired. both were custom rom'd.
i had to pay for both repairs since during boot the unlocked bootloader was visible. (both had screen issues with ghost touches)
best way imho to get warranty is to make sure the bloody thing is not booting anymore whatsoever so they can't check the bootloader.
cheers
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Interesting point
Buster99 said:
sadly thats normal. my a700 and tf300t had to be repaired. both were custom rom'd.
i had to pay for both repairs since during boot the unlocked bootloader was visible. (both had screen issues with ghost touches)
best way imho to get warranty is to make sure the bloody thing is not booting anymore whatsoever so they can't check the bootloader.
cheers
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Agreed.
Here's the funny thing though. I know several people who've had hardware failure and have had the bootloader unlocked. Asus fixed their tablets and didn't charge them a thing.
LOL... how can a headphone jack have been affected by unlocking the BL?? I don't blame him. I'd be 1 pissed off dude. Makes no sense why they fix one and not the other when it comes to hardware.