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Hey,
Is anyone be able to get replacement from playstore, if so is it pending or did you got the tracking number?
Since I got the device has a cracked close to the camera, I place a replacement yesterday and still didn't got my tracking number its showing as pending. When I place replacement order the CSR told me that they have enough device for replacement. Today I called them whats going on, and they are telling me that they don't have stock so its basically we are in backorder.
Can anyone clarify this.
Thanks
that sounds like you're SOL buddy... sorry
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
wmm said:
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
Click to expand...
Click to collapse
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
I requested a replacement on Tuesday, and it's still pending for me. I'm not complaining though, since I still have my Nexus 4. I don't really care if it takes 2 or 3 weeks for the replacement to get to me, as long as it's fulfilled, I'm a happy camper.
I requested a replacement Tuesday night because there is a small crack or hole in the backlight that looks like dead pixels but it's under the LCD and I got the same ships in less than a week but it's still pending in the play store
Sent from my Nexus 4 using xda app-developers app
I know but I don't install all the apps I need, then start over again. It would be a hassle so was wondering if they send us ASAP.
Red Wolf said:
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
Click to expand...
Click to collapse
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
wmm said:
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
Click to expand...
Click to collapse
Isn't the warranty through lg? Meaning you will have to send it to lg for repair or replacement? Going through Google during the 15 day period let's you replace it through Google.
Ifvit is before the 15 days why is it a warranty issue?
sent via xda premium with nexus 7
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
at least with the nexus 7, the benefit of buying from Google Play rather than buying from a store was that the play orders would be managed by Google if there was any warranty issues, whereas the store orders were managed by ASUS themselves.
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
yea but you have to send in your device to lg, and that might take weeks to get your phone back.
i requested a replacement last night, guess my replacement will take awhile if they're on backorder
wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
I'm just gonna do my replacements with AMEX for the first 90 days if anything goes wrong, then I'll use T-Mobile's Premium Handset Protection.
chicotunner07 said:
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
Yes they hold your money, and they will send you a brand new one. Remember 1 thing though if you wanna replace than you have only 15days
chicotunner07 said:
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
I'd like to know that too.
cixpa said:
I'd like to know that too.
Click to expand...
Click to collapse
This early, they would be new but once they have refurb stock in then expect refurbs.
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
dnlsmy said:
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Oooooh, maybe I can finally make an unboxing video.
From what I heard is that they're back ordered till about mid December.
Sent from my Nexus 4 using xda app-developers app
OK has anyone had any experience on doing an exchange or return in the UK for a nexus 4.
I recieved mine today and the damn device is perfect in every way except the bezel had a big chunk of paint chipped off where the volume rocker is. I was gutted as the screen was pixel perfect the buttons were solid the back didn't creak. nothing.
So I thought I'll set up an exchange no problem Google are good this way. After all the guys over in the us get a shipping label send off the device and in the mean time a new one is winging its way to you. Thanks to ups.
So I spoke to Eric who said he would set up the RMA and I should send back the damaged device with the shipping label and RMA note in the email he would send.
Not so
I got the email and it had an RMA document but no shipping label.
I phoned to ask where I send it from then. Now Jeremy tells me they don't do shipping labels for the UK as its TNT that deal with things over here.
OK I thought I'll contact TNT
Nope they need a reference number for collection or before they can do anything.
So I phone back
In the mean time I check my Google account and notice the new device £279 pending. So I check my bank and find the £279 has been pre authorized on my bank account
Which wouldn't be so bad if they sent a shipping label etc as I could have it sent away tomorrow and with them next week. Well within the 21days return and they wouldnt charge me.
As it is I have no shipping label and no one can reassure me that one is or will be send and how I will receive it.
So I call up johnney at Google who tells me it should turn up but does not know how.
Well I can't have £279 pre auth out my account for a device that will ship to me sometime and £288 out my account for a device I have but is faulty so can't sell it and probably won't get a shipping label sent out therefore I'll end up with one good device which I will be charged for and another that's faulty and cannot return
That's if the exchange is OK when it comes
My god why don't they offer a door step exchange like Sony did with the ps3 etc through ups or city link
In the end I couldn't take the risk and had to cancel the exchange so that the pre auth will drop off my account and set up the RMA for the one I have to get a refund.
I know its not great but better than being charged again and ending up not being able to return the first.
From what I read over at the nexus 7 forum a lot of UK customers waited for about a month for refunds but some were 59 days or more as the shipping labels just didn't go out.
So I wanted to know if anyone had already went through this process in the UK and what the actual procedure was and how long it took to receive the shipping label etc. Did it get sent out or did you drop it off with TNT and give googles account number or what.
Any info would be great and I'm sure it would help other UK customers as I would have really liked some info.
Unfortunately we are not as fortunate as our US brothers and sisters to be able to deal with ups and simple returns.
Here's some pics of my lovely but flawed nexus
Sent from my Galaxy Nexus
Anyone want to chip in with experiences as it would be really useful to find out what's going on in the UK since Google don't seem to know
Sent from my Galaxy Nexus
I've just organised a replacement due to white spots on the screen and the buzzing earpiece. It took a while to get through, and I was ready to break something due to the pre recorded message about high volumes of calls on a constant loop (as in it literally repeats the second it finishes) but the guy I spoke to was extremely helpful, more so than any UK based CSR I've ever dealt with!
In terms of the procedure, he's emailing me with an RMA form and he said a prepaid postage label will come with my new device in order to send the defective one back. He also said a charge will appear on my card and once they receive the defective device they'd take the charge off.
Although my experience hasn't completed yet, I thought I'd share my experience so far.
01354 226184 that's the none 0800 number to call for UK based support by the way, for those who can't call 0800 numbers for free.
Yeah same as myself.
The issue I have with it all is they don't really know who arranges what in the UK. I was told its TNT that arrange the returns bag but TNT say its Google that have to initiate the return through TNT. Then latter sounds more sensible but Google cs don't know how to do this and presume its automatic.
Problem is you only have a limited time to get the return back to them.
If I could walk into TNT give googles TNT account number then pop the device in a bag with the RMA note I would be happy.
It would be sent off and tracked. Simply just have to wait on it being received and refunded.
What makes me uneasy is the potential for the returns bag to never turn up. You get billed for a second device and no way to return the original defective one.
I'll keep this going as there are lots of threads about returns in the US but nothing about how the process works in practice in the UK which leaves me wishing Google had a walking store or doorstep exchange service.
Also thanks for the non 0800 number
Sent from my Galaxy Nexus
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
qpqpqp said:
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
Click to expand...
Click to collapse
There is no way the RMA stock already has returned/refurbished devices in it. They have to go back through a process to be repaired, inspected, tested, and repackaged before they can be sent as RMA units and this process takes weeks or even months. Any RMA units that are sent out at this point in time will definitely be new units.
The RMA devices are new as they have as said before kept a stock of new ones aside for this purpose.
As of yet I have not had any returns envelope or shipping label etc.
I know j could use the nexus 4 just now until returned but I'm just so fed up with the whole process its left the device tainted with this experience. Its an awesome device and love the design I just can't bring myself to use it because of all this. So it will be returned as I got it if I ever get to return it
Sent from my Galaxy Nexus
ok sorry to say as of yet STILL have NO retruns envelope etc for my N4 despite google cs saying its been sent
Gutted mate, had the same problem but some persistent nagging via email and I got my label need to ring TNT and arrange collection
Sent from my Nexus 4 using xda premium
how did the label come out? did it come through royal mail
While you still have it. Give it a little scratch please, around the chip are. Does it come off really easy? Thanks a lot.
Sent from my Nexus 4 using Tapatalk 2
Kenneth131 said:
how did the label come out? did it come through royal mail
Click to expand...
Click to collapse
TNT delivered it mate had to sign for it as well
Sent from my Nexus 4 using xda premium
I looked at their site and it said the RMA document would be sent with my replacement, which would be despatched within a week of the 20th. Seriously, Google are a joke!
I'm trying to arrange a collection for my faulty Nexus, I have the TNT bag with the consignment letter, which has a senders account number registered to Google. The delivery address on the consignment letter is that of LG Electronics in Poland, TNT won't collect it as the delivery address that they have registered to the Account Number that I'm quoting is for Google in Belgium.
Did anyone else experience this? I'm tempted to blag it with TNT and just say that the delivery address is what they think it should be.
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
I don't get this post
Sent from my Nexus 4 using xda premium
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Really? Not to be rude, but maybe try using Google next time.
This is what the Google Play store will tell you:
The Nexus 4 is manufactured by LG. LG provides a limited 12 month warranty for the Nexus 4. Please refer to the warranty card in the Nexus 4 packaging for additional details.
If your Nexus 4 was purchased from Google Play, please contact Google customer support for service on the LG limited 12 month warranty.
If your Nexus 4 wasn't purchased from Google Play or you're looking for out of warranty repair service, please contact LG directly.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2840748
Here's LG's support page with warranty and contact information: http://www.lg.com/us/support-mobile/lg-LGE960
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Log into Google Play through your N4.
It should then pop up in your account as your device.
Report the Issue.
What's the problem?
What is not to get. The op bought from eBay. He wants to know weather to rma to Google or to LG.
As you cannot know If it's bought from Google or a reseller your only option is to rma directly to LG. Visit there website and check their rma process
Sent from my EndeavorU using xda app-developers app
I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium
Lt.Tealc said:
I am having the same issue I requested RMA cause of ear piece I told them it was a gift they emailed me saying we want the info of the person who purchased it. I got the name order # and email of the eBay seller and emailed them three days later still waiting on Google to say something
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Nice job scamming Google
ptt1404 said:
I was not lucky like many people here who got their phone on google play with regular price 390$, I just got my 16 GB on ebay with 475$ few days ago. But right now I want to RMA cause of some problems : rattle speaker, yellow spot. I hear that google wont be responsibility for non google play nexus 4, buyers from another sources need to contact directly to LG... is that true. Anyone know google customer service number or LG ? please help ! Your advice would be apprieciate
Click to expand...
Click to collapse
Is the speaker rattling or do you hear something when you shake the phone? The camera can make some noise when you shake the phone.
But if you hear distorted noise from the speaker, then okay.
I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.
joeski27 said:
I happen to be in the exact same boat as the OP - got a phone with a really funky earpiece with crackling during calls, to where the crackling doesn't go away unless the volume is lowered almost all the way down. And I've been around phones and electronics enough to know that this is most definitely a defective speaker (also the calls sound perfect when listening via earphones or headphones, so the problem is with the speaker all the way).
I just got off the phone with Google to see about the possibilities of doing a return like the OP suggested, saying that I bought the phone off of "my friend" who got lucky and bought an extra on launch day. The rep said I would have to have my "friend" (i.e. the eBay seller) put in for a return/replacement, have the return label sent to me so I can send it in directly, and then have a new phone sent back to me directly. But this really isn't doable for me, because I can't afford to be without a phone for any period of time. Sooooo, basically I think I'm screwed here, at least until the phones are available once again through Google Play and/or TMobile, at which point I could purchase one from them and return this defective one in its place, thereby avoiding not having a phone for any period of time. I'm seriously sick to my stomach over this, this blows.
Click to expand...
Click to collapse
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.
My rattle is coming from a slightly lose volume rocker button. Check to see if it's just that that's doing the rattle.
munchy_cool said:
This is how Google RMA works
First, you do not need to ship your phone until you get the replacement.
the catch
they place a hold of the value of the device (minus the taxes and shipping) on your cc , once you return the defective device it will be removed.
the problem you have
you got it from fleebay and am pretty sure the seller would want a hold of 349 on his card (assuming you got a 16gb) for you.
resolution
wait for the parts to show up on fleebay and change the speaker on your own.
Click to expand...
Click to collapse
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:
joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works), but my particular situation is actually a bit different from the OP. See I originally purchased an N4 on launch day, but had to send that one back for a refund (screen issue). At the time I didn't even think - and it wasn't offered to me - that replacements were available, given the fact that everything was sold out everywhere. So at that time I just opted for the refund, and knew I would then look to purchase on eBay. I then purchased the phone that I currently have from eBay, and it turns out that this one actually has earpiece speaker problems (my luck sucks!). But, given that my original order had been received by Google but not yet refunded, I called Google and asked about switching my "refund" into a "replacement", which we have done (arrival of the phone in a couple of weeks). So now the rest is very easy - I will receive the new phone, then call the request a return/refund for it, and send the my defective earpiece phone back in its place. And before the usual douches come out of the woodwork to make their comments on "ooh you shouldn't do that", might I please remind of what a horrible time that myself and so many others have had with this friggin N4 experience? In light of that, I really don't give a crap and don't care one bit. Its time to look out for #1 for once. :good:
Click to expand...
Click to collapse
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.
Tony_YYZ said:
I'm sure they'll notice that the IMEI and Serial Numbers don't match up to the unit they are expecting back.
Click to expand...
Click to collapse
I'm sure they will too, but do you think I care at this point?
joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!
Why isn't anyone mentioning the fact that in order to place the request for an RMA unit you need to use the email address that the original Nexus 4 was purchased from Google Play with?
If you do not have access to the email address used to make the initial purchase you are screwed.
---------- Post added at 12:10 PM ---------- Previous post was at 12:07 PM ----------
joeski27 said:
Nope, here's what's gonna go down (and I know how Google RMA works)....
...blah blah blah blah blah ....
Click to expand...
Click to collapse
That's not what is going to go down. You won't be getting a refund for the phone you purchased off eBay. That, I can assure you.
joeski27 said:
I'm sure they will too, but do you think I care at this point?
Click to expand...
Click to collapse
lol, glhf!
Tony_YYZ said:
lol, glhf!
Click to expand...
Click to collapse
Oh I will! :laugh::laugh::laugh: Looking forward to it!!!
---------- Post added at 02:53 PM ---------- Previous post was at 02:51 PM ----------
iridaki said:
I am willing to bet that they will care. Plus they have your credit card number, so it's not like they won't be able to do anything about it.
Anyway, how you choose to conduct your transactions is a personal matter.
However, please don't get us in trouble and refrain from discussing fraudulent actions here in public.
Thank you!
Procceed on topic!
Click to expand...
Click to collapse
Fair enough, you'll hear no more from me on the subject
Hi All,
I am in a little trouble here. I ordered 3 Nexus 4s at the start of this year. 2 of which work like charm, however, one had issues since day 1. The camera NEVER worked. It always gave error "CANNOT CONNECT TO CAMERA". The signals kept loosing all the time, literally all the time.Phone restarted too too much. Then came android 4.3. I updated the android version and since then, the phone went off off itself and never turned back on. It is stuck at the X sign while starting/restarting. The battery however if full.
Now yesterday I called, Google helpline. I told him 2 issues with the phone.
1) Camera never works
2) It loses signals all the time.
I told the guy i have factory reset the phone quite a lot of times but nothing fruitful happend. Then this guy asked me to follow certain steps to get my phone to factory reset. I tried but nothing worked. He said unless and until you dont factory reset it, I can process your request for warranty. Then he also mentioned something like, if its software bug, we will handle it and if its a hardware bug, you will have to send to LG.
Long story short, I wanna know:
A) Does Google only handle SOFTWARE problems under warranty? Not the HARDWARE ones???
B) If Google processes my warranty and sends me a new device, what do they see in the defected unit when they get it from the customer? Or they just release the amount they held from customer's account, once faulty device is received, without even checking the device?
c) The silver rim in the phone has peeled off slightly from two edges. Does it mean they won't return the amount which they will hold before sending me the replacement device? As I did not mention about it on phone because I didn't consider it a problem and was ok with it.
d) Lastly, when I receive the new device, do I need to send the faulty one in the same box in which I received the new device? Or like, how do I ship them the faulty unit?
My phone is COMPLETELY stock and NEVER rooted.
rev_11, bought in March 2013
No one?
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Can a brother get some thanks?
og1502 said:
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Click to expand...
Click to collapse
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Can a brother get some thanks?
Click to expand...
Click to collapse
Gave u 1 .. And your first one
I contacted LG for warranty service, not Google. I told them my phone was bust, they told me to send it in for it to be evaluated. I did, they did, and they got back to me with an estimate because I had broken it. I gave them the go ahead to fix it and my credit card number over the phone to pay for the repairs and within a week I had the same phone I sent them, fixed.
filthykid said:
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Gave u 1 .. And your first one
Click to expand...
Click to collapse
ad far i know,you send the device, if they see its their fault, they send a new device and everything finishes here.
What happens to the broken device? idk, maybe they fix and re sell or just throw in the trash, who knows?
Lol ok. But i think that's not how it works. What i have learned from their support page is that they hold your amount and send you the new device. Then u send then the faulty device and they release your amount. Case closes
Sent from my Nexus 4 using xda premium
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.