Database Users

Warranty Test - UK Vodafone - Unlocked Bootloader

Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum

Lumsdoni said:
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Click to expand...
Click to collapse
Not necessarily. If the engineer investigates the internals of the device and can see the MicroUSB port is dead then it really shouldn't matter what ROM you're running. However having it repaired by Vodafone is a completely different matter than HTC, just wait and see!

As a Vodafone customer with an unlocked Bootloader myself, i'm interested in seeing how this turns out!

also intrested as a vodafone customer to see if they fix for you . good luck

I wouldn't worry to much, mines been sent to htc twice with no issues. First time I received it back with a locked boot loader and the 2nd time they replaced the hardware leaving the custom rom. Doubt vodafone would even notice
Sent from my Nexus One using XDA App

skytcam said:
also intrested as a vodafone customer to see if they fix for you . good luck
Click to expand...
Click to collapse
Can't you send it directly to HTC? I'm also in the uk, but bought my phone directly from Google. I think I have a 2 year warranty.
Sent from my Nexus One using XDA App

Well we'll soon see, just got a text to say it's been received.

VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.

+1 for interest.
I am too a UK Vodafone customer.

Lumsdoni said:
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
Click to expand...
Click to collapse
Lol, i wonder how long it took them to work it out, especially after being told what the problem was.
So it seems that Vodafone either don't care about the mods or just don't check in the first place. Either way they are sending returned devices off to HTC for repair and many people say that HTC have honoured warranties regardless of custom ROMs etc. Sounds like you'll get a good result.
EDIT: There is one reason that i can see for sending to Vodafone rather than direct to HTC and that is the postage cost. Vodafone will send a prepaid Special Delivery pouch, or in some cases a courier if it's a device swap. Unless i'm wrong you would have to stump up the postage cost yourself if you are sending to HTC.

I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Instructions:
1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.
2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.
3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.
4. If you have chosen to receive a prepaid mailing label, it will be sent by FedEx to your email address within 24 hours. The prepaid mailing label will expire 8 calendar days after receipt. Please print and affix it to the outside of the box. If you have made an arrangement for pickup with us, please have the items fully packaged and ready for the courier to pick up at the scheduled time.
5. We have placed a credit card on file for authorization purposes only. If out-of-warranty repairs are required, you will receive an email asking you to accept or deny the suggested repair actions. If you do not respond within 5 business days, the triage fee of $28.00 and shipping costs will be assessed and the phone will be sent back without any repairs performed.
6. All items should be shipped to the following location: Communications House Presley Way Crownhill, Milton Keynes, MK8 0ES, United Kingdom
Click to expand...
Click to collapse

saffad said:
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Click to expand...
Click to collapse
Do you mind saying how much they charged? Just in case something happens down the line

Hollow.Droid said:
Do you mind saying how much they charged? Just in case something happens down the line
Click to expand...
Click to collapse
Yeah, so they had to replace the digitizer and wasn't covered under warranty (well because i dropped it lol) cost me a crazy £105 ! oh well, the service and delivery was efficient got it all done within 5 days.

I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......

Lumsdoni said:
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Click to expand...
Click to collapse
Good luck...

Result!
I imagine it will come back in a solid gold, diamond encrusted shell with sapphire crystal glass screen and the ability to cook a nice breakfast for you.
Failing that it will be nice if it just works again and you can't beat free for a price

I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!

levithesheep said:
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
Click to expand...
Click to collapse
You can root without unlocking it, that's what I did. Should I have any problems I'll just stick a stock ROM and recovery on there and it'll be as stock as the day I got it

Well I got it back, flashed with 2.2.1 and it's now S-on (is that a locked bootloader?)
Radio is 32.50.00.32U5.12.00.08
Kernel 2.6.32.9-ge8111ea [email protected] #1
Build FRG83
Now I've got to go and relearn how to unlock/root it!

They're meant to be S-ON, unlocking the bootloader doesn't change that.

KB Dock keys unresponsive: Yet another horrid ASUS RMA story

I'm on my third RMA with ASUS for the Transformer... I figure some of you might want to hear my experience with ASUS service.
As the title above states, my dock's keys do not respond. The battery charges, the Ports work, and the touchpad works without a problem.
I'm a pretty tech-savvy guy, a back-seat hacker, if you must. Thus, the only thing that has kept me from opening this thing and jiggling the ribbon connectors is the warranty. So, I decided to send it in for RMA.
I get the kb dock back two weeks later. I was extremely disappointed when I docked the tablet to find that the problem was there right out of the box. They had "run diagnostics" and had not found anything wrong with it. Obviously, they missed something.
Well, I like to think that I'm a pretty reasonable guy, so I decided to give them the benefit of the doubt. "Hmm..." I thought... "maybe the problem is in the tablet itself and not the kb..." So, I call for the 2nd RMA and sent it along with the dock. To this shipment, I've had to spend $130 in shipping charges so far. To add insult to injury, they had it ready on a Friday, but I had to call in the following Wednesday to ask them to please ship my tablet since it was just sitting there. I got it the next day via FedEx.
I received my tablet the day before yesterday along with the dock. Once again, upon opening the packages, the keyboard keys were unresponsive; the merchandise had been returned to me in exactly the same state I sent it in.
I immediately got on the phone with ASUS, and the tech on the phone told me they had once again ruin diagnostics and had found no problems, and that I'd have to send it in again. I, understandably, was furious, and explained to him that I would not spend a single penny in shipping since they had my tablet and my dock and didn't bother to replicate my issue, and added that even if my tablet and my dock did pass their diagnostics with flying colors I didn't care if MY dock doesn't work with MY tablet. After talking to his supervisor a
RMA service center magically appeared 5 minutes from my house!
So, now i have my third RMA in the works for Monday. Hopefully this is the last, but realistically I think the picture is bound to complicate itself.
Bottom line with ASUS service... You get the picture... Draw your own conclusions

Thats terrible man. Bad enough you got a device thats defective, but making you pay to ship it and then NOT FIXING IT is unforgivable. Next step should be shipping it back to them with a well written letter outlining everything and 'keep it' at the end. Then doing a chargeback on your credit card. Any subsequent attempts to ding your credit would be resolved by submitting same letter to credit-reporting agencies. Just my $0.02.
Sent from my SAMSUNG-SGH-I997 using XDA App

This actually sounds like a good idea! Have you done this before?

rivera151 said:
This actually sounds like a good idea! Have you done this before?
Click to expand...
Click to collapse
yeah dude this is why we have credit cards. you get the backing of a multi billion dollar company when you have problem with merchants. it's your right to file a chargeback.
if you have amex or visa they will replace/refund you even if asus doesn't. in particular, amex will double the warranty up to 1 year plus stolen/damage protection. My sister's ipod broke(white screen upon boot, 3rd gen nano) and amex sent my dad a check for $150 no questions asked. didn't even need to send the broken ipod in.
don't let yourself be held hostage by asus because of poor support or bad product
unfortunately i bought my first transformer with Discover card and they wouldn't cover it when it got stolen . i called AMEX and they said they would have refuned me!

UPDATE: Service center next to my home doesn't service equipment bought at Best Buy. Thus, had to call ASUS to reschedule RMA. Now, they tell me that if I download and install atk driver, the problem will be fixed.
WHAAAAAAAAAAAT?

rivera151 said:
This actually sounds like a good idea! Have you done this before?
Click to expand...
Click to collapse
Haha no, I've actually had great luck with mine, I just give good advice. Only real issue for me has been screen dead spots, solved by touching the metal bezel of the tablet.
Sent from my Transformer TF101 using xda premium

I had my device stuck in RMA hell twice for a total of about 2 months. I originally sent it in for a white "cloudy" spot that developed on the screen. Got it back two weeks later with the worst back light bleed I've ever seen. Sent it back out that same day and it was stuck with their techs who repeatedly claimed no trouble found. Asked to speak to supervisors and was promised a call within "24 - 48 hours". I'd call back every 3 days telling the I never received the promised call, and they said the solution was to wait ANOTHER 24-48 hours. After about a month and a half they finally replaced my LCD and sent it back to me, but I'm disgusted with ASUS at this point.
Sent from my Transformer TF101 using XDA

Yeah, going through the same thing. I sent it back on an RMA because it totally died after the ICS update, they flashed ICS on it again (and it died again within 4 hours), sent it back again and now they've had it for about a month. I don't really care since I bought a Samsung Tab in the meantime which seems to be built a lot better and hasn't given me any problems - but I would like to get it back at some point to sell it. I've pretty much sworn off buying anything made by Asus based on my bad luck with the transformer and dock. This lack of customer service may be acceptable in China, but it's a good way for a company to crash and burn in the US and EU.

solom01 said:
This lack of customer service may be acceptable in China, but it's a good way for a company to crash and burn in the US and EU.
Click to expand...
Click to collapse
Are you implying that somehow Chinese people are ok with lack of customer service?
....

I was finally able to hook my tablet up to another dock. guess what? the problem is in the tablet. the dock at the store behaved exactly like my dock. so I guess I am still stuck in rma hell without a tablet.

good news for unlocked TF300t's

Hey Guys,
i just got word from Asus (i called them to see whats happening with my pad, digitizer is/was broken). When the Guy told me my Pad's gonna be and shipped today i asked whats with the warranty loss due to unlocking via their tool. First he was like if you unlocked you loose warranty but they also know that the Hardware can be broken not due to the unlocking. He basically told me - if you send us a pad with stock rom and point out a hardware fault you will get it repaired / changed for a working device.
I asked if thats a one time only thing and he said: no - we want people to enjoy our products and if there is a fault in our software or hardware we will take care of it - ofc if you drop it or submerge it in water we won't cover that.
this is for the German Asus division so i don't know about the others but i feel good knowing that i can unlock it again and flash the hell out of it without regrets
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant

I unlocked my device too soon and after several reboots (motherboard failing) i sent it to the SAT. The repair cost me 250€, 1 and a half month and no "we love you" comments.

Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App

Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.

thatisandwas said:
Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.
Click to expand...
Click to collapse
Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app

vnvman said:
Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Click to expand...
Click to collapse
Even if you lock the bootloader again - the tool sends your serial# to their servers. and they do check it.
Yeah germany is kinda its own space - we have a warranty and guaranty period - and since my tab was only 2 weeks old *shrug*
idk but the guy on the phone made it sound like thats their normal solution if they find that its a hardware prob on their end and not the owners fault.
im happy i get my tab back next week after owning it for almost 5 weeks and having it for 2 :highfive:
cheers

That's German efficiency for you

vnvman said:
Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them

Psyloid said:
i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them
Click to expand...
Click to collapse
Well in my case it's a stuck pixel, by this logic I shouldn't have issues getting my Tab checked for free, even if it's unlocked, it's totally hardware related
I'll still go back to stock before sending it back, just in case...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app

Yea, you absolutely need to go to stock
Sent from my GT-I9100 using xda premium

besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.

Tempie007 said:
besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.
Click to expand...
Click to collapse
Sounds about right. Honestly tho I think that this disclaimer by Asus is mostly made because they don't wanna deal with products rendered bricks by user stupidity: they can't be forced to resolve some random software issue regarding devices which are running CM nightlies and stuff like that, it would be an unbearable burden for them, it woudn't make sense at all. However, hardware issues are generally pretty obvious, so we should be safe if we run into troubles, either locked or unlocked IMHO.

I was thinking about starting a thread about this. I thing Asus or anyone shouldn't threaten us well void our warrenty if we unlock the bootloader. They should ship it to us unlocked. Flashing new roms, tweeks and mods is what puts android above the rest.
I unlocked mine, and about a month later I had a major hardware problem and couldn't see the screen at all backlight problem or something. So just because I wanted t get the most out of My tablet, and have fun with. IM screwed if Asus decides to put out a few faulty devices, which would've had the problem unlocked or not.
IM not saying they should fix our tf300 if tithe owner doesn't read the forums and bricked from operator error. I just think its wrong to shut us unlocked folks out like that. Samsung does I never need to mess with bootloader to flash on my Galaxy S Blaze 4g
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too

trevor7428 said:
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too
Click to expand...
Click to collapse
That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium

new ion? said:
That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Agreed. That would be definitely against the law. Any law of any country pretty much.

just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)

Buster99 said:
just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)
Click to expand...
Click to collapse
In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium

new ion? said:
In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers

Buster99 said:
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers
Click to expand...
Click to collapse
Good luck!
Sent from my SAMSUNG-SGH-T989 using xda premium

I'm in the US and created an RMA request with Asus. I was quoted between $87 to $100 to repair the OS on a device with an unlocked bootloader.
This excludes the cost of you shipping Asus the tablet. However, it includes the cost of labor, diagnostic, and shipping back to you.
I've sent my tablet in via FedEx Ground on Friday, and it arrived at their Grapevine,TX (near Dallas) around 11am on Monday. This cost me about $15 so far.
The Asus RMA site has not acknowledged that they've received my tablet, while FedEx has shown that it's been delivered and signed for. I called again and was told it "might take a few days" for it to show up in their system.
I'm waiting to see if Asus keeps to their quoted estimated price.
Debating if I should make a new thread about this, or continue in this one as I'd hate to hijack someone else's thread.

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
Click to expand...
Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
Click to expand...
Click to collapse
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
Click to expand...
Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Click to expand...
Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.

Worse Customer Support EVER!!

Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.

Dewaynelives said:
Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.
Click to expand...
Click to collapse
Theres clearly stock issues all over. Atleast they have agreed to give you a refund or a replacement dont see they issue of why they are the worst customer support. They could turn around and not replace your phone as you caused the issue....

Honestly. Just wait.
Don't return anything, just let it come.
Call them daily and become a pain in their backsides.

Bummer, but might show up sooner...

dladz said:
Honestly. Just wait.
Don't return anything, just let it come.
Call them daily and become a pain in their backsides.
Click to expand...
Click to collapse
Well guys today i was told that if i wait and something is wrong with the device i will be out of warranty to replace it again or refund so i can either get refund now or im screwed.

its ridiculous how they are trying to screw the customer over. I have bought every oneplus device since the 3 and i have called everyday and they told me today that if i dont return the headphones they will charge me for the free gifts so i have to return them if i wanted a refund and i asked if i received this new device and something was wrong would i be able to get a new device or have it replaced and they said no cause after May 31st i would receive a refurbished device and will not be able to get a refund for any purpose. I am honestly over it and thinking about switching to the pixel just because i have never had this issue when returning an item to them.

Dewaynelives said:
Well guys today i was told that if i wait and something is wrong with the device i will be out of warranty to replace it again or refund so i can either get refund now or im screwed.
Click to expand...
Click to collapse
I was just told by a OnePlus representative today that the warranty resets after a replacement device. This is really confusing that they're not telling everybody the same thing. I shipped my device today. Hoping for the best

smileguy91 said:
I was just told by a OnePlus representative today that the warranty resets after a replacement device. This is really confusing that they're not telling everybody the same thing. I shipped my device today. Hoping for the best
Click to expand...
Click to collapse
You might wanna call back I talk to the main support team and they said that all purchases have been extended to the 31st of this month and will not refund or replace any phones unless refurbished after that. The first time I called they said the same untill I talk to a guy who got ahold of the main support team and they verified that it doesn't reset just they will extend till the 31st.

Dewaynelives said:
You might wanna call back I talk to the main support team and they said that all purchases have been extended to the 31st of this month and will not refund or replace any phones unless refurbished after that. The first time I called they said the same untill I talk to a guy who got ahold of the main support team and they verified that it doesn't reset just they will extend till the 31st.
Click to expand...
Click to collapse
That can't be true can it?
In fact I'm pretty sure with a phone that's less then a month old you still have two years warranty.. RMA or not.
The guy who told you otherwise is talking bubbles.
You have two years end of. It's your absolute right.
Don't return anything, let the phone come back to you and you'll retain your warranty. This is their fault and that is that.

dladz said:
That can't be true can it?
In fact I'm pretty sure with a phone that's less then a month old you still have two years warranty.. RMA or not.
The guy who told you otherwise is talking bubbles.
You have two years end of. It's your absolute right.
Don't return anything, let the phone come back to you and you'll retain your warranty. This is their fault and that is that.
Click to expand...
Click to collapse
You'd prolly need to find the relevant laws to begin with, or scour their ToS and warranty info. That's a bit of time itself.
Then, you'd need to present a case with them, and who says they're remotely competent. OP customer support has legitimately been worse than google as customer support. I honestly feel it's there to put a check mark on paper.
So lets say that with said proof, they still deny it. Ok, cool. Now what? I mean, if you're fortunate, you can take them to court over it. But this isn't a small business. Some companies will legitimately draw out court cases and more, simply for the fact you'll have to give up at some point, because we all don't have hundreds of thousands waiting in the bank, and the years to process the info. By the time you even did succeed anywhere, this phone would be 5 years old at least.
In all honesty, short of gross misconduct, oneplus can pretty much do whatever they want at this moment, and there's very little recourse if any for them to deal with it.
Corporate tyranny is real. This is my first OP device, and as much I like it (minus dislikes on some) the customer service is one of the worst I have ever experienced. So much so, this will be my last OP device as well.
Sorry if none of this reads coherently, half asleep.

Truant_Luce said:
You'd prolly need to find the relevant laws to begin with, or scour their ToS and warranty info. That's a bit of time itself.
Then, you'd need to present a case with them, and who says they're remotely competent. OP customer support has legitimately been worse than google as customer support. I honestly feel it's there to put a check mark on paper.
So lets say that with said proof, they still deny it. Ok, cool. Now what? I mean, if you're fortunate, you can take them to court over it. But this isn't a small business. Some companies will legitimately draw out court cases and more, simply for the fact you'll have to give up at some point, because we all don't have hundreds of thousands waiting in the bank, and the years to process the info. By the time you even did succeed anywhere, this phone would be 5 years old at least.
In all honesty, short of gross misconduct, oneplus can pretty much do whatever they want at this moment, and there's very little recourse if any for them to deal with it.
Corporate tyranny is real. This is my first OP device, and as much I like it (minus dislikes on some) the customer service is one of the worst I have ever experienced. So much so, this will be my last OP device as well.
Sorry if none of this reads coherently, half asleep.
Click to expand...
Click to collapse
Nah I get you. Tbh any company can act in this way. I've only had to contact OnePlus 2 times and they were good.
It's the situation I think that's causing problems. Personally I'd hold fire and let it come back. Just get one of them to say that it'll happen and you'll be fine.
Or not. Just get a refund and bite the bullet on the bullets, could probably get a Xiaomi or similar device for the remainder of the money

Ok just to update this a bit. I have no idea what's going on now now I agreed to a refund and now waiting for such. They have giving me different stories bout the returns and such but i was referring to the fact if you buy a one plus device you have 15 days to get a brand new replacement or refund and after the 15days it's refurbished and no chance of refund. At first I was told that the 15days restarts once u receive the replacement but now I'm being told that all devices are covered till may 31st.

Dewaynelives said:
Ok just to update this a bit. I have no idea what's going on now now I agreed to a refund and now waiting for such. They have giving me different stories bout the returns and such but i was referring to the fact if you buy a one plus device you have 15 days to get a brand new replacement or refund and after the 15days it's refurbished and no chance of refund. At first I was told that the 15days restarts once u receive the replacement but now I'm being told that all devices are covered till may 31st.
Click to expand...
Click to collapse
Great then stick with that. Calls are recorded, you can refer to that, note the time..

dladz said:
Great then stick with that. Calls are recorded, you can refer to that, note the time..
Click to expand...
Click to collapse
Thanks bud I have most the chat logs in my email so that's one thing but OnePlus has a special response team that only the call reps can contact and without them contacting them they just repeat same thing.

So let me get this straight. You were having battery issues so instead of doing a factory reset or contacting customer support you took it upon yourself to root the device causing more issues? Now you're mad at OnePlus because you're getting some sort of a run around because OnePlus devices are sold out?
To be honest if it were me I wouldn't be so reluctant to hand out a free phone or a refund after you caused more issues than just battery drain. The initial problem could have been possibly fixed fairly easily had you have not tinkered with the phone. After you rooted the device they tried to flash it and it wouldn't work and you're saying it's somehow oneplus' fault? Yikes
Guess this should be a lesson learned. Don't Tinker with a device that has issues and expect 100% full compliance from the manufacturer. Just for an example I have a warranty on my vehicle and I was told if I do any self repairs my warranty is voided. You should just be happy they're offering you what they have since you have already said it was you that caused the problems outside of the battery drain.
Oh and let's not forget the fact that you want OnePlus to give you money for free items that you received when purchasing the phone. I mean for real they were free..

Update still no refund.

Dewaynelives said:
Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.
Click to expand...
Click to collapse
That sounds like they went above and beyond to keep you happy, once you rooted it, they could have told you no replacement or refund.
Also, you will not receive your replacement for at least a couple more months, the phone is out of stock and given the current global issues I don't see them shipping out replacements any time soon.
As a previous post said, let's hope you learned a lesson and contact support BEFORE rooting.

yodasmaster said:
That sounds like they went above and beyond to keep you happy, once you rooted it, they could have told you no replacement or refund.
Also, you will not receive your replacement for at least a couple more months, the phone is out of stock and given the current global issues I don't see them shipping out replacements any time soon.
As a previous post said, let's hope you learned a lesson and contact support BEFORE rooting.
Click to expand...
Click to collapse
Actually You're wrong! It wasn't cause I rooted maybe if you read the whole thing you'd understand! They set me up with an appointment to flash the device with a flashing appointment and the guy started and stopped mid flash 3x then it got stuck in Qualcomm crash mode and he said to replace it! I have waited over a month for a refund also and the replacement as far as that I don't even want to deal with them anymore! They have no idea what goes on in this company and for over a thousand dollars you damn right I'm gonna be pissed.

Dewaynelives said:
Actually You're wrong! It wasn't cause I rooted maybe if you read the whole thing you'd understand! They set me up with an appointment to flash the device with a flashing appointment and the guy started and stopped mid flash 3x then it got stuck in Qualcomm crash mode and he said to replace it! I have waited over a month for a refund also and the replacement as far as that I don't even want to deal with them anymore! They have no idea what goes on in this company and for over a thousand dollars you damn right I'm gonna be pissed.
Click to expand...
Click to collapse
So you're waiting for a refund or a replacement? Did you send everything back? If you send everything back and haven't gotten the refund, dispute it with your credit card company.
Sent from my IN2025 using Tapatalk

Request replacement they told me to change it to refund cause it would be two months for a replacement and still nothing. If you want proof message me I'll send you proof. I sent everything back I have screenshotted the chats and all.