Related
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
Desynthesis said:
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
Click to expand...
Click to collapse
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
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Click to collapse
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
orochidp said:
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
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Click to collapse
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
patrickk said:
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
Click to expand...
Click to collapse
There was someone else's data on the phone, there was no initial setup, there were loose screws, and liquid damage to the screen.
Sold as new, no markings on the device or box marking it as refurbished.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
Click to expand...
Click to collapse
Interesting. I spoke with Dell Mobility, and I was told that I would receive a new (not refurbished) phone since I'd asked for a replacement within my initial return period.
We'll see anyway. I'm not really going to push my luck with a second full return and another order--especially since I guess, assuming the worst, you could still get a refurbished unit anyway. I'll just have to inspect the replacement model thoroughly. The rep on Dell Mobility I spoke too also seemed to suggest that, if I wasn't satisfied with it, I could get another replacement, since I'd be within the 1-year-warranty period.
Orochidp, given that you got a phone obviously with someone else's data on it for a new order, it seems like that'd definitely be something to explain to Dell.
The touch screen on mine went out and .comy replacement appears to be brand new. I have had it for 4 days now and it has worked flawlessly. No lockups with WiFi, several app downloads regular email account synchs etc. Crossing my fingers that this new one stays stable!
Sooner or later that DVP you have that you think "works flawlessly" will cringe up and crash. I thought my 16GB dvp was perfect for 2 and a half weeks. That was until I started to download some xbox games from market place over wifi and guess what? CRASH! Not only that, I lost everything- including all the music albums I've synced with zune, any and all pictures ive taken with the phone, and all my downloaded games. I lost practically EVERYTHING after it crashed, auto-hard reset and forced me to the set-up screen as if it was the first time I've turned on the device.
I'm having a hard time trusting the DVP again. I don’t know if I want to go back to it. I am surely returning the device.
You may say, "...but mines perfect!" Yes, but mines was perfect as well... I thought. I trusted it, but it pulled a surprise on me out of no where.
So, what does it take for you to be convinced? A crash + auto-hard reset?
I don't know how else you'll be convinced.
Unfortunately, Lemon, just as we can't know for certain what'll happen with working phones, nor can you know for certain what'll happen.
Don't get me wrong, I wouldn't claim that it's a reliable piece of hardware--then again, given my limited experience with it, I'd be reluctant to talk about it's reliability period. I can certainly say that I'm unhappy with my problems, but I can't make a universal statement concerning everyone. Take Twitter--there are people who are going through multiple replacements, and there are people who are on the same phone they got and couldn't care less (except that they mention it--presumably there are people in both groups who we don't know about).
You don't know for a fact that that person's phone is going to fail anymore than they know for a fact that it won't. You can certainly make a prediction based on your experience, but that's no more immediately accurate than a prediction from someone who thinks their phone won't have any troubles. It's not like the RAM issue, where we can concretely point to something at any given time.
Personally, a hard reset is a minor inconvenience, in part because I demand working wireless sync (hence my attempts to replace the phone). The last laptop I bought from Dell was included in a class-action lawsuit, so as bad as this is, it's nothing by comparison.
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
rsacipher said:
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
Click to expand...
Click to collapse
Yeah, I had to likewise pester Dell about it--apparently, they were waiting for a shipment of new units before sending me a replacement. Which I guess at least seems to suggest I'll get a new one.
I got a replacement about a week and a half and after closer inspection I believe my replacement is indeed a refurbished device. There are very tiny dents, 2 per side, at almost the exact positions on the top where the metal meets the glass. As though the glass had been replaced. There is also some poor "glueing' and fitment on the back when I slide the front up.
I still have both and just received the waybill to send the original back. Now I am not so sure if I want to send back my new one and keep the refurb. I guess I will call them to verify if it is indeed a refurb.
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
The whole process has gone to s#! *, my first rma at the beginning of august I got labels, rma form, and replacement shipped the same day. 2nd rma I called Google and they told me a rep would call me back to take my info down. Never got the call and had to call them back. A whole lot of phone and email tag trying to get all my forms and labels just to get a replacement
Sent from my Black "Destroy Mode" Nexus 7
Oh yeah. I just realized I haven't even gotten the email with the return labels. That usually comes at the same time as the email for the replacement order.
Guess I'll have to call Google and find out what happened to the RMA.
Call once more, if nothing happens then file a complaint with the BBB.
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
WackyClash said:
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
Click to expand...
Click to collapse
I didn't call, figure since is Friday I'll just wait to next Monday to find out what is happening. Perhaps they are waiting on the next C9O batch from ASUS.
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Got this shortly later from Google...
Hi,
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
The Google Play Team
Click to expand...
Click to collapse
Ravynmagi said:
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Click to expand...
Click to collapse
At least u didn't get a "ghost" unit. When I went to get an rma on my second unit (screen lift and dead pixels) Google said they couldn't find my n7 in their system. So it took me a week and a half before they got it resolved and sent me a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Yeah,I also called them this morning and receive that same email.
I placed my original RMA request on 8-31. Every day I call them and they tell me the same story.. That they are escalating my order to another department that is dealing with the shipments of RMA's and nothing every happens. I call everyday.
Hi ,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Apologies for the inconvenience.
Regards,
The Google Play Team
Ravynmagi said:
Got this shortly later from Google...
Click to expand...
Click to collapse
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
I just called and they said it's stuck in a pending state as well. Guy said he would email my case specialist and I should get an email back.
Hmm...that sucks. I have been contemplating RMAing my N7 lately. I've always had very slight screen lift, but it never really bothered me. I removed 2 screws under the area where the lift was, and later removed the sponge strip. That fixed it 90% of the way. But the last few weeks I get the unresponsive touch screen, and have to turn the screen off, then back on. That fixes it completely, until it happens again. I've flashed a few ROMs and kernels, and it's a lot better now, but still happens daily.
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
jaycustom said:
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
Click to expand...
Click to collapse
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Ravynmagi said:
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Click to expand...
Click to collapse
Cool, thanks for the info man!
So what you said..."Google rep told me that if the replacement also has issues they still wanted me to return the original and then do
another RMA on the replacement."
If I got a replacement that was worse(dead pixels, blown speaker) than my original (screen lift) I would have to keep the crappier one and give them my original N7 per the RMA...then start an RMA on the crappy replacement that I now am stuck with for an unspecified amount of days? That would suck. I've heard many stories of the replacement having more/worse defects than the original. Well, when or if the N7 starts to ship mainly defect free, I might RMA. Until then, I just have a really bad feeling that I have over a 50% chance my replacement will have more/worse defects. I guess I'll just keep mine, while keeping a lookout for better quality batches in the future. Thanks again man, good luck on the new Nexus.
Replacement Device being shipped.
Just a update. I received the shipping email this morning.. Whoo hoo.
Submitted RMA request: 08/31
Shipped new device: 09/12
The Authorization fell off out cc account but Google reran the authorization again today.
Ravynmagi said:
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
Click to expand...
Click to collapse
Google has lost there mind..
im waiting for them to send me a replacement device for a replacement that came damaged. THEY HAVE A GRAND of my money.. HOW Do they feel this is ok to do ...
GOOGLE I HOPE YOU WATCHING This forum . your layal customers are very upset . and APPLE IS LOVING EVERY MINUTE.
I just received my replacement today (sent the RMA request on September 4th) and it is a C50K with 2 dents on the bottom (1 big and 1 barely noticeable). The border around the screen is blue instead of black and on the inside there are fingerprints everywhere. The screen is still raised on the left side but at the moment it isn't loose and creaky (yet).
Received RMA Device
Just another Update.
I received my Replacement device yesterday. Same issue. Left part of screen is raised and its a C80.
So off to send original one back and do this process all over again
I got my replacement yesterday too. It's a C8O and sadly it's got the screen lift on the left side, quite noticeable lift.
This is my third and last RMA. Sadly I'm just gonna have to accept it and live with it. I'm still happy with it for $250, just physical flaws bother me a bit. Oh well.
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Click to expand...
Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device
in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days.When I talked to the HTC Customer Care chat couple of times and they said yesterday that it will be finished tomorrow (not sure if they meant Saturday). They had said the same thing 3 days ago as well :| So my question is this: is this kind of delay of 3-4 days expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty).
I am wondering if something to do with the s-off and the network chip having issues could have them spend extra time on verifying tamper status etc. Is this a possibility
AnDruid said:
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days. So my question is this: is this kind of delay expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty people).
Click to expand...
Click to collapse
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
Garmig said:
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
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Click to collapse
Thanks, this looks interesting. I had talked to the customer care twice on chat (I updated the first post). Maybe it does take a few days, though the customer care said that it will be done in one day on Wednesday :|
I guess it might have been better to go for the $29 replacement where they send the device to me first.
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
5i1v3rStorm said:
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
Click to expand...
Click to collapse
It worked out fine in the end. No questions were asked to me regarding the phone, or unlocked bootloader/tampering etc. However I had to followup with customer care on phone and had to wait a bit for them to send the replacement back. They said they are having trouble with stock.
PS. Sorry, I have a weekly email subscription and did not see your post until I got the email today.
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
Click to expand...
Click to collapse
Hello...
They Huawei has a lot of issues with the N6P lately.
Phones having degraded batteries, phone Entering bootloop with no fix. Every week, there are more and more people coming on XDA with those issues.
I can imagine the rest of the world, basic consumers who don't know tech websites also have the same issues. Huawei certainly can't keep up with so much phones/motherboard/battery replacement and i guess they don't have much stock at the moment. Some with 32GB version even got 64GB or 128GB versions back...
I don't know a way to speed up the process unfortunately. Hoping you'll get your husband's device back asap.
Cheers...
5.1 said:
Hello...
They Huawei has a lot of issues with the N6P lately.
Phones having degraded batteries, phone Entering bootloop with no fix. Every week, there are more and more people coming on XDA with those issues.
I can imagine the rest of the world, basic consumers who don't know tech websites also have the same issues. Huawei certainly can't keep up with so much phones/motherboard/battery replacement and i guess they don't have much stock at the moment. Some with 32GB version even got 64GB or 128GB versions back...
I don't know a way to speed up the process unfortunately. Hoping you'll get your husband's device back asap.
Cheers...
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Click to collapse
Thanks for the reply!
Sounds like I should just break down and buy something else for him and even if/when I get this one back, just sell it ASAP! Ugh.
radi0chik said:
Thanks for the reply!
Sounds like I should just break down and buy something else for him and even if/when I get this one back, just sell it ASAP! Ugh.
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Click to collapse
Not trying to scare you by the way... :angel:
This phone is really great. It's just sad how they handle the issue. No proper explanation on the origin of the problem. People having a 1 year warranty see their device dead after 12 to 15 months and can't do anything...
Huawei Google made some exceptions for those whom their warranty ended, but others have to pay for battery/motherboard replacement and that's just a shame. When they clearly know the device will fail anyway...
I was one of the folks with the one plus one that got in the "bad batch of touchscreens" and I had similar problems getting it fixed. Maybe I'm just not meant to have smartphones.
This is very unfortunate, however I don't think there is much that you can do to speed the process up. Huawei made a great phone with the 6p, however their direct customer support has been lack luster at best. I wouldn't hesitate to buy another Huawei device, however I would not purchase it directly from them. I bought my 6p from Google and they have had very great support for the product, even replacing the device when it was 6 months out of warranty as I was having battery issues. So my advice would be to purchase from Google the next time as manufactures aren't really geared toward customer service. I hope that you get your device back very soon.
tommyg562000 said:
This is very unfortunate, however I don't think there is much that you can do to speed the process up. Huawei made a great phone with the 6p, however their direct customer support has been lack luster at best. I wouldn't hesitate to buy another Huawei device, however I would not purchase it directly from them. I bought my 6p from Google and they have had very great support for the product, even replacing the device when it was 6 months out of warranty as I was having battery issues. So my advice would be to purchase from Google the next time as manufactures aren't really geared toward customer service. I hope that you get your device back very soon.
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Google has been great on support and very lenient on granting returns from the beginning throughout the Nexus line, but I'm pretty sure you won't be buying another Huawei phone through Google. With the finger-pointing both ways on the 6P, I think they are done.
I feel your pain
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
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Click to collapse
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best :silly:yeah no I'm not. Lawsuit time?
stealthraven5 said:
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best :silly:yeah no I'm not. Lawsuit time?
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Click to collapse
That doesn't sound promising They CLAIMED they shipped the phones out overnight, once they were fixed. Yeah I'd be livid. I'm sorry, let me know if you ever get it? *sigh*
anyone know how I can relock the bootloader so i can send it my in for RMA - using toolkit but it bootloops on me
r29 said:
anyone know how I can relock the bootloader so i can send it my in for RMA - using toolkit but it bootloops on me
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Click to collapse
Hello,
Does it even bootloop while in bootloader? I thought bootloop happens when trying to reboot to system or recovery?!
Also, why using a toolkit to lock your bootloader?
Boot to bootloader and "simply" issue:
fastboot flashing lock
In a command prompt...
Good luck...
5.1 said:
Hello,
Does it even bootloop while in bootloader? I thought bootloop happens when trying to reboot to system or recovery?!
Also, why using a toolkit to lock your bootloader?
Boot to bootloader and "simply" issue:
fastboot flashing lock
In a command prompt...
Good luck...
Click to expand...
Click to collapse
Got it to work. didnt have the latest adb tools.
Same boat
I'm kinda in the same boat, I sent in my 6p for repair, got an email this Monday telling me that they received the phone and would let me know if it was under warranty and if it would be repaired, if it couldnt they would let me know. The very next day I get my phone back and they just threw it in a half empty box with 1 little piece of bubble wrap and it was not repaired. There was no paperwork as to why it was returned not repaired and when I called Huawai they had no idea why it was returned. All they told me was that they would escalate it to a supervisor. So far I have not heard anything. I will not quit until I get a replacement device.
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
Click to expand...
Click to collapse
glserr said:
I'm kinda in the same boat, I sent in my 6p for repair, got an email this Monday telling me that they received the phone and would let me know if it was under warranty and if it would be repaired, if it couldnt they would let me know. The very next day I get my phone back and they just threw it in a half empty box with 1 little piece of bubble wrap and it was not repaired. There was no paperwork as to why it was returned not repaired and when I called Huawai they had no idea why it was returned. All they told me was that they would escalate it to a supervisor. So far I have not heard anything. I will not quit until I get a replacement device.
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Click to collapse
oh hell. Sounds like I'll be lucky if I ever see it again. Geez. NOT a good reputation these Huawei people have.
I sent mine out March 26th and I'm in the same boat as everyone. They will not give you an update on the phone. Been about a month now. Tried heckling with Google to no avail. Ended up buying the s8+ bc I couldn't wait any longer. I also emailed the lawyers who are doing the class action lawsuits in hopes I can add my name to that list. We will see what happens