Hi, I have arranged a replacement nexus 7 as mine has the quite bad screen flex issue. I am just really nervous as they didn't tell me how I was to send the old on back. Has anyone from the UK gone through this shed some light on please? Like how do you send it back, in a normal post office or where please? What method to they give you to send it off on the shipping label is sent back using TNT? If so how do I send something back via TNT? I am really sorry for these stupid questions, but I have only sent one thing off in the post in my life, no joke. If some one could help me, I would be very grateful.
danielsf said:
Hi, I have arranged a replacement nexus 7 as mine has the quite bad screen flex issue. I am just really nervous as they didn't tell me how I was to send the old on back. Has anyone from the UK gone through this shed some light on please? Like how do you send it back, in a normal post office or where please? What method to they give you to send it off on the shipping label is sent back using TNT? If so how do I send something back via TNT? I am really sorry for these stupid questions, but I have only sent one thing off in the post in my life, no joke. If some one could help me, I would be very grateful.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
That link will give you all the info you need to know practically what to do. Basically the replacement will come with a return shipping label. You then arrange for a courier to pick it up.... don't worry about it. It couldn't be a simpler process.
Apart from the fact that it doesn't come with a shipping label - or mine hasn't at least.
On hold to Google now.....
So after receiving my replacement nexus 7. I too had the same problem with a return shipping label! Have just got off the phone to Google. The bloke was quite helpful considering he didn't really understand. He basically said that Google were having a issue with TNT. And that TNT weren't supplying return labels. But now TNT are. And that TNT are emailing the labels up to 48hours after the delivery has been made.
I tried to get the postal address that we need to send the device back to. Because I don't want to have 2 nexus 7s!! Or be charged for 2 of them! But he wasn't sure where they are being sent to in the UK and that there is nothing on his system!
So they've got 48hours. Then I'll give them another ring. If I get no joy. I'll go to the post office and send it recorded delivery to Google in Dublin with a snotty letter and they can sort it out from there!!
hi, i too had to send my nexus 7 back because of battery problems and am living in London. Having phoned up Google to request an RMA form, which i recieved, they had given me shipping details for america, a UPS shipping label. I had then replied to the email stating im from the UK so they sent me a new RMA form with the returns address for sending the device back.
the returns address is:
Computer 2000
Harrier Parkway
Magna Parkway
Lutterworth
Leicester
Leicestershire
LE17 4XT
UK
Computer 2000 being the distributor for the nexus 7 devices, by google.
i couldnt register with TNT for me to use them as a courier, so i emailed google asking whether or not i could use my own courier to send the device back, and they said thats fine so i sent off the device today in the morning (25th) using royal mail special delivery with insurance, which should arrive there tomorrow before 1pm, all in all it costed me around £7.50
hope that helps
habz1234 said:
Computer 2000
Harrier Parkway
Magna Parkway
Lutterworth
Leicester
Leicestershire
LE17 4XT
UK
Click to expand...
Click to collapse
I had no end if trouble with delivery and had to drive 100 miles Ish to pick it up. And I could have driven 30 in the other direction and gone and got it from the main distributer.
Just thought I would add my 2 cents...
I too have had the same issue with screen lift so on 25/07 I requested a replacement. this was sent to me within 24 hours which, was very impressive but no shipping label was included.
I was told by google support at first that the shipping label would be delayed for 48 hours and TNT would send this out. After 48 hours I did not receive the label. I decided to call TNT at this point... TNT explained that they where handling returns labels and packaging but at google's request where told that when the original complain is raised after an RMA is confirmed via email google would also give the customer a separate reference number which, the customer gives to TNT to book a collection with them directly.
I called Google back and they knew nothing about this and I was told that within 24 hours a specialist team would contact me with more information who knew about such a process.
After 24 hours I had not received a reply so I called back and a different Google rep told me that they where no longer dealing with TNT and the royal mail would be dispatching the labels. He couldn't tell me when this would be but suggested I send the package to computer 2000 and the cost of this would be covered by google if an invoice could be provided after the fact.
Due to the conflicting information I had been receiving I decided to call computer 200 directly. They confirmed that they are dealing with returns and decided to check if my RMA had been registered in their system. After a short hold I was told that no request for a return had been requested by Google and I would be unable to send my package directly because they required a unique reference from Google in respect of the return.
I called Google back and after being on the phone for 1 hour (on a mobile) I was told that Computer 2000 only handle returns where a customer has requested a cash refund and are unable to deal with faulty items as they are unable to inspect the items. I was told that another distributor is handling the faulty items where replacement has already been sent out and that TNT should have delivered the returns label. Now as Google have not been following the process outlined earlier in the post with TNT no returns labels have been sent out. As I am leaving the country next week I requested the information to deal with this myself to avoid the exceeding 21 days but at this point Google are still unable to tell me where that is.
I have been assured that I will receive this information before close of business today to enable me to send the faulty goods tomorrow. I was also told that Google are unable to extend the 21 days return period or guarantee refund of the additional charge of £200 if they unable to provide these details to me despite causing the issue all on their own.
So just so people know anyone sending faulty goods back to computer 2000 DO NOT do this as Computer 2000 have told me they cannot deal with individual consignments as they are expecting pallet returns of the tablet and Google have informed me that Computer 2000 are unable to inspect the item anyway so nothing will happen.
Once/if I receive an address for the company dealing with faulty items I'll post it here ASAP. I presume this is likely to be ASUS Uk however their call centre is closed to check and they are also based in the Netherlands..
All in a monumental eff up on Google's part.
tomjon123 said:
Just thought I would add my 2 cents...
I too have had the same issue with screen lift so on 25/07 I requested a replacement. this was sent to me within 24 hours which, was very impressive but no shipping label was included.
I was told by google support at first that the shipping label would be delayed for 48 hours and TNT would send this out. After 48 hours I did not receive the label. I decided to call TNT at this point... TNT explained that they where handling returns labels and packaging but at google's request where told that when the original complain is raised after an RMA is confirmed via email google would also give the customer a separate reference number which, the customer gives to TNT to book a collection with them directly.
I called Google back and they knew nothing about this and I was told that within 24 hours a specialist team would contact me with more information who knew about such a process.
After 24 hours I had not received a reply so I called back and a different Google rep told me that they where no longer dealing with TNT and the royal mail would be dispatching the labels. He couldn't tell me when this would be but suggested I send the package to computer 2000 and the cost of this would be covered by google if an invoice could be provided after the fact.
Due to the conflicting information I had been receiving I decided to call computer 200 directly. They confirmed that they are dealing with returns and decided to check if my RMA had been registered in their system. After a short hold I was told that no request for a return had been requested by Google and I would be unable to send my package directly because they required a unique reference from Google in respect of the return.
I called Google back and after being on the phone for 1 hour (on a mobile) I was told that Computer 2000 only handle returns where a customer has requested a cash refund and are unable to deal with faulty items as they are unable to inspect the items. I was told that another distributor is handling the faulty items where replacement has already been sent out and that TNT should have delivered the returns label. Now as Google have not been following the process outlined earlier in the post with TNT no returns labels have been sent out. As I am leaving the country next week I requested the information to deal with this myself to avoid the exceeding 21 days but at this point Google are still unable to tell me where that is.
I have been assured that I will receive this information before close of business today to enable me to send the faulty goods tomorrow. I was also told that Google are unable to extend the 21 days return period or guarantee refund of the additional charge of £200 if they unable to provide these details to me despite causing the issue all on their own.
So just so people know anyone sending faulty goods back to computer 2000 DO NOT do this as Computer 2000 have told me they cannot deal with individual consignments as they are expecting pallet returns of the tablet and Google have informed me that Computer 2000 are unable to inspect the item anyway so nothing will happen.
Once/if I receive an address for the company dealing with faulty items I'll post it here ASAP. I presume this is likely to be ASUS Uk however their call centre is closed to check and they are also based in the Netherlands..
All in a monumental eff up on Google's part.
Click to expand...
Click to collapse
Amen! Just called Google having waited (in the UK) five days for my return label etc, only to be told I need to call TNT to get them to collect my faulty device as Computer2000 cant help me! Lucky I read your message as I was going to mail it back to them. Its strange though as I sent a faulty unit back to computer 2000 (my second unit) for a refund, its seems if you go down the refund route Computer 2000 process the return but on the exchanges TNT need to be called with your order number etc.......i've posted my email from google below:
Device Store on Google Play [email protected]
9:14 PM (28 minutes ago)
to me
Hi Daniel,
Thank you for contacting us today.
Here is the number for TNT. Call them and they will help you through your
return process.
0800 100 600 or visit tnt.com
Regards,
Paul
The Google Play Team
Hope this helps anyone trying to return there Nexus turd
tomjon123 said:
Just thought I would add my 2 cents...
I too have had the same issue with screen lift so on 25/07 I requested a replacement. this was sent to me within 24 hours which, was very impressive but no shipping label was included.
I was told by google support at first that the shipping label would be delayed for 48 hours and TNT would send this out. After 48 hours I did not receive the label. I decided to call TNT at this point... TNT explained that they where handling returns labels and packaging but at google's request where told that when the original complain is raised after an RMA is confirmed via email google would also give the customer a separate reference number which, the customer gives to TNT to book a collection with them directly.
I called Google back and they knew nothing about this and I was told that within 24 hours a specialist team would contact me with more information who knew about such a process.
After 24 hours I had not received a reply so I called back and a different Google rep told me that they where no longer dealing with TNT and the royal mail would be dispatching the labels. He couldn't tell me when this would be but suggested I send the package to computer 2000 and the cost of this would be covered by google if an invoice could be provided after the fact.
Due to the conflicting information I had been receiving I decided to call computer 200 directly. They confirmed that they are dealing with returns and decided to check if my RMA had been registered in their system. After a short hold I was told that no request for a return had been requested by Google and I would be unable to send my package directly because they required a unique reference from Google in respect of the return.
I called Google back and after being on the phone for 1 hour (on a mobile) I was told that Computer 2000 only handle returns where a customer has requested a cash refund and are unable to deal with faulty items as they are unable to inspect the items. I was told that another distributor is handling the faulty items where replacement has already been sent out and that TNT should have delivered the returns label. Now as Google have not been following the process outlined earlier in the post with TNT no returns labels have been sent out. As I am leaving the country next week I requested the information to deal with this myself to avoid the exceeding 21 days but at this point Google are still unable to tell me where that is.
I have been assured that I will receive this information before close of business today to enable me to send the faulty goods tomorrow. I was also told that Google are unable to extend the 21 days return period or guarantee refund of the additional charge of £200 if they unable to provide these details to me despite causing the issue all on their own.
So just so people know anyone sending faulty goods back to computer 2000 DO NOT do this as Computer 2000 have told me they cannot deal with individual consignments as they are expecting pallet returns of the tablet and Google have informed me that Computer 2000 are unable to inspect the item anyway so nothing will happen.
Once/if I receive an address for the company dealing with faulty items I'll post it here ASAP. I presume this is likely to be ASUS Uk however their call centre is closed to check and they are also based in the Netherlands..
All in a monumental eff up on Google's part.
Click to expand...
Click to collapse
I just send out the device for refund. I also had the problem that can't receive the return shipping label but after I call them again and a week later I received the shipping label which mark as 'NEXT DAY DELIVERY!' which, actually, is a 'THE WEEK AFTER NEXT DELIVERY!'
and 2 day later I RECEIVED ANOTHER SHIPPING LABEL!
Related
I just got mty 8125 last week and already dead.Any one seen this, my screen keeps wiggin out.Some times it stays this way even after a soft reset.
anyone ever seem this before
Nothing to worry if its new and within the 30 day period -- Cingular will replace it.
Mine was worst -- it just hang on the boot screen.
Called Cingular CS and had the phone replaced -- had to ordeal a 45 min conversation though as I was getting passed back and forth. Had to call 4 times as well =(
Follow-up if broken phone that I sent back was received ( found out that still the replacement phone wasnt ordered -- turns out they need to order one again -- charge you for the cost -- refund you when they get the broken phone -- so that's like buying another *new phone )
So give like a $400 space on your credit card for that =) and double check if they received the broken phone too -- drat I need to do that =(
Cheers
Re: RE: defective 8125
barok_ba said:
Called Cingular CS and had the phone replaced -- had to ordeal a 45 min conversation though as I was getting passed back and forth. Had to call 4 times as well =(
Follow-up if broken phone that I sent back was received ( found out that still the replacement phone wasnt ordered -- turns out they need to order one again -- charge you for the cost -- refund you when they get the broken phone -- so that's like buying another *new phone )
Click to expand...
Click to collapse
Wow, that is absolutely not like my experience with Cingular Warranty Replacement.
My touchscreen developed a deadspot right in the middle of the screen (thank MS for Voice Command or I'd never have been able to make calls). I contacted Cingular and they shipped me a replacement phone right away. I had it in 2 days! They warned me that if they didn't receive my old phone within 14 days then they would charge my account for the cost of an 8125 ($450.00).
hi kyphur -- off topic a bit
how/where did you get a replacement protection? the phone insurance from cingular doesnt cover the 8125 as posted in http://www.cingular.com/customer_service/equipment_protection
thanks
Re: RE: defective 8125
barok_ba said:
hi kyphur -- off topic a bit
how/where did you get a replacement protection? the phone insurance from cingular doesnt cover the 8125 as posted in http://www.cingular.com/customer_service/equipment_protection
thanks
Click to expand...
Click to collapse
No replacement protection, it was covered under the Manufacturer's Warranty 1 year warranty. Since I opted for regular shipping it didn't cost me a dime (I could have got next day for $10.00)
So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
Hi! Such problem with phone. It is switched off at playing mp3, at photographing and entering calls, fireware 12. what to do?
Your battery must be defective.
Thank you!
Thanks! I and thought, there was no time to check up! There Is other problem. Can you will help! After disassembly of phone the screen has ceased to work! Suspicion on a socket where you connect the screen. It has a black thing which is inserted into contacts, it has broken, some contacts were bent. Whether probably it to restore, and whether it is possible to buy this thing?
I don't know where one could buy spare parts. It's either you send your device for repair or get in touch with an electronics expert to try to help you out.
I have solved a problem if knew where is on sale spare details, but such information I do not know.
not working s100
i had the same problem from the magician the black thing seems to hold the screen ribbon in.
i emaled t-mobile and the gave me the following info
For accessories and parts for MDAs, please contact the manufacturer on 01908556464. They're open 09:00 to 12:30 and 13:30 to 17:30 Monday to Friday. If the line is busy, you can leave a message and your call will be returned within 24 hours.
I hope this helps
please tell me how you got on as i have had to switch to a normal samsung d600 phone which is vastly inferior to the mda
mot working magician
just an update:
i have now started proceedings to fix my magician. i have emailed [email protected] for the address to send my phone to. i have been told its £53 minimum for my problem (broken black thing on screen ribbon) and if i want my facia replaced its a further £33. i may take up the offer of a new facia. as mine got damaged. will post the results. (this repair service is only uk. for your own country please see htc.com.)
After reading through the faq and seeing that the screen alignment issue is a hardware problem and won't be solved with a ROM upgrade as I had hoped. I just wondered if anyone had spoken to T-Mobile about this and what there response is. Will they replace the device for one that doesn't have the problem how did later (serial no devices fix the problem? (Mine is a HT 634 Vario II)
(The SA issue has proved to be a huge problem for me and almost makes the device unusable).
it was such a common problem I'm sure T-Mobile will replace the unit. Get them phoned, get new handset, get happy!
Sent my device back to T-mobile and it was replaced but soon had SA problem back.
Contated them again and they gave me the option to send it to HTC, i did this and got the same device back but with new LCD and since no SA problems.
I was within the number of days from purchase (forget how many), and they replaced my device immediately. Had to go to CS and after checking that I'd tried soft reset etc, they put me through to tech dept who checked the same thing, but the upshot was, they couriered a new phone to me at work and I gave them the old one and kept the new one. A1 service.
I had no problem at all with T-mobile when I got the screen alignment problem. They were really helpful and did the same as the last post, sent a replacement by courier and collected the faulty one at the same time. I was two weeks into the contract and they told me that their policy is to give a replacement if the contract is under 30 days. After that I think you have to send it away for repair.
I recently returned my phone for repair under warranty. The screen had developed a white line across the screen. The GPS also did always lock onto satellites.
I received the phone back today and noticed that the backlight on the home button is not working. The backlight on the menu, back and home buttons appears to be fine (see attachment)
Can anyone confirm that the home button should also have a backlight? I am nearly 100% certain the backlight was working before I brought it in for repair but just need confirmation before I bring it back to the shop again.
All 4 are suppose to light up.
Sent from my Desire HD using Tapatalk
Looks like that they forgot/misplaced the small plastic part that transfers light from the led on board to the back of the home button. You should go back to HTC for a fix.
I brought it back to the shop yesterday and they are sending it off to be repaired.
I was fairly annoyed as they they fixed the screen but not the GPS and to add insult to injury they had broken the backlight. I hope they get it right this time.
The shop wasn't too helpful either when I asked them how many times they would try to repair the phone before I get a new phone or refund. They said the policy was to try repair the phone four times before I could have a replacement. I said they could try repair it for a second time but after that I wouldn't be letting them repair it again.
It's pretty disappointing for a phone to have two major problems after just 10 months.
Under Irish consumer law, their "four repair (formerly three repair!) policy" is just that. A policy. It has no basis in law!
The law states that any repair must be permanent. If you repair wasn't permanent then you're entitled to a refund or a replacement! I'd say get back onto them!
Yeah I know my rights and told them that they can try fix it for a second time. If they don't fix it satisfactorily this time then I will be demanding a brand new phone or refund of €480.
I can't believe HTC/The Carphone Warehouse use a four time repair policy. It must be very cheap to repair than replace. I wonder do many people accept this policy as it clearly infringes on consumer rights and is not acceptable.
It's also embarressing for the customer i.e me to have to stand there arguing about consumer laws and rights with the sales person.