So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
Related
Hi,
No doubt as many others have, I managed to drop my XDAII one too many times (they are a bit to light and smooth).
I think the speaker is no a bit duff as sometimes it stops working and I can't hear the other person. If I press on the circular bevel on the case that hides the speaker it starts to work, sometimes tapping the bevel also brings the speaker back to life.
I wanted to know, could this be a simple problem like the speaker connection coming loose or something more serious where a solder fix will have to be applied?
I think the device is still under warranty so I might be able to RMA it but I wanted to know how easy or hard is to fix this, can it be fixed by me or should I send it in to be repaired?
Cheers,
Taz
I would send it in for repair, once you break the security seal you will invalidate warranty and then you will be in trouble if another hardware failure occurs. It is probably a simple connection problem.
its just likely to be the spring connectors from the board to the speaker which is fixable (details can be found in the forums HERE).
However, the O2 XDAII has a 24 month warranty which i found out in November as i had exactly the same problem and decided to take it to my local O2 shop to have it repaired. It took them 1 week to get it back to me but they told me my unit was irreparable and gave me a reconditioned unit as a replacement. I was not very happy as the case was scratched all over etc and my unit was as new. I complained and asked them to give me a new unit. After a further 2 weeks and 2 more instances of sending it back to the repair centre i eventually got a brand new fully boxed XDAII (second battery, second case, second cradle etc etc) from the O2 shop but not until i kicked off with the manager stating how unprofessional O2 was in repairing/replacing a unit that was under warranty.
NB. New XDAII screens are no where near as good as the original screens when looking at it from an angle. They look fine straight on but colours fade/change when viewed from below or from the left.
Hope some of that helps.
Cheers mate,
I think I still have about a year on the warranty but I heard that the XDAII are no longer in production so I am a bit worried that I may not be able to get it repaired however a pal reckons they should upgrade me to the XDAIIs (I had one, didn't like it).
I will visit my local O2 shop in a few days and kick it off with the manager as well... to get some results of course
Cheers,
Godz
After reading through the faq and seeing that the screen alignment issue is a hardware problem and won't be solved with a ROM upgrade as I had hoped. I just wondered if anyone had spoken to T-Mobile about this and what there response is. Will they replace the device for one that doesn't have the problem how did later (serial no devices fix the problem? (Mine is a HT 634 Vario II)
(The SA issue has proved to be a huge problem for me and almost makes the device unusable).
it was such a common problem I'm sure T-Mobile will replace the unit. Get them phoned, get new handset, get happy!
Sent my device back to T-mobile and it was replaced but soon had SA problem back.
Contated them again and they gave me the option to send it to HTC, i did this and got the same device back but with new LCD and since no SA problems.
I was within the number of days from purchase (forget how many), and they replaced my device immediately. Had to go to CS and after checking that I'd tried soft reset etc, they put me through to tech dept who checked the same thing, but the upshot was, they couriered a new phone to me at work and I gave them the old one and kept the new one. A1 service.
I had no problem at all with T-mobile when I got the screen alignment problem. They were really helpful and did the same as the last post, sent a replacement by courier and collected the faulty one at the same time. I was two weeks into the contract and they told me that their policy is to give a replacement if the contract is under 30 days. After that I think you have to send it away for repair.
I got a HTC Touch 3g from ebay 3-4 months and I'm having some weird problems. From time to time I get a No Sim error (got a new sim twice, to resolve is to just keep resetting and praying), I also get a No Service error (in a full service area, to resolve is to keep resetting and praying).
I want to sell the phone and would probably want to get it in working order first. Do any of y'all know if HTC will cover ebay phones?
Why don't you contact HTC? I suppose they don't make a difference on how a phone is bought, as long as you have warranty and a receipt (dunno how that works on Ebay).
I bought a HTC second hand once and got a copy of the original receipt (with of course a different name on it then mine). When i send it in for warranty it was no problem for HTC.
Hi guys,
I could not find any other "help" section, so I decided to write my problem here. My Diamond 2 has some sort of display problem, device works, same with touchscreen. I can blindly control the phone, but I can't see anything because LCD does not work. I attached a photo of how LCD looks like when it is not in standby (light on). LCD looks fine with light off (in standby/turned off).
Anyone knows what this might be? I don't know how it happened, but not by my direct action. I checked a clock many times that day, and later when I checked the phone I just could not get LCD to work anymore. Just this.
I already e-mailed HTC service for support. I bought the phone from Amazon UK like 3 months ago, so I think warranty is still valid. I just hope they will not cause any problems and repair the phone without any fees. I am just checking here for your expertise on the matter. Maybe there is someone else here with same problem.
Thanks!
* I tried hard reset button
Hi
By pressing the button at the top (to check the clock) so many times the button may have got loose or the the wires connecting the LCD to the motherboard may be loose, I had this problem with my Nokia N85.
Best thing to do is get it repaired under warranty. First, ring or email Amazon and see what they can do. If your unwilling to send it off Carphone Warehouse will do the repair it for you but you have to find the repair centres. They have quite a few so it should be too hard to find.
Also Carphone Warehouse will not charge you as long as you have proof of purchase.
Man.
Is sending the phone to the Carphone Warehouse a good idea? I was just browsing the net and found many complaints about their repair services.
I sent my Nokia N85 for repair and it was ok. But I can see why your asking because I read the same reviews.
You should definiately try Amazon first.
Man.
Guys,
I have an HTC 4350 that I absolutely love.
I upgraded it a while ago, and decided to pimp it a little.
A bought a new case/housing and it worked perfectly for 3 months.
Now, something happened to the screen (my wife is the one using it now), and it goes on and off.
It really depends on how I hold the keyboard and the rest of the phone for the screen to work correctly.
(http://www.youtube.com/watch?v=BAfMP25ad6c)
Unfortunately, I have tried several cellphone techs in here (Costa Rica), and no one knows how to repair it.
Where can I send? or who can I send it to?
I'm willing to mail it to the US. It's just that I love so much that phone that I'd do as much as this to fix it (besides, it's my backup phone).
I've tried to google options, but by reading random webpages it's hard to know where to send it.
Thanks in advance,
Dan from Costa Rica
Possibly loose wire ? Did you just replace the case or did you take some other things apart ? Are you any good doing repair yourself ? I replaced the screen and hardware buttons on my Wing for about $50.00 US. A repair site wanted $100.00 just to do the screen. You'll drop a few hundred if you send it out. Possibly get one off ebay to use for parts. Just Google it and you should pull up some sites to send in for repairs.
Good Luck.