After reading through the faq and seeing that the screen alignment issue is a hardware problem and won't be solved with a ROM upgrade as I had hoped. I just wondered if anyone had spoken to T-Mobile about this and what there response is. Will they replace the device for one that doesn't have the problem how did later (serial no devices fix the problem? (Mine is a HT 634 Vario II)
(The SA issue has proved to be a huge problem for me and almost makes the device unusable).
it was such a common problem I'm sure T-Mobile will replace the unit. Get them phoned, get new handset, get happy!
Sent my device back to T-mobile and it was replaced but soon had SA problem back.
Contated them again and they gave me the option to send it to HTC, i did this and got the same device back but with new LCD and since no SA problems.
I was within the number of days from purchase (forget how many), and they replaced my device immediately. Had to go to CS and after checking that I'd tried soft reset etc, they put me through to tech dept who checked the same thing, but the upshot was, they couriered a new phone to me at work and I gave them the old one and kept the new one. A1 service.
I had no problem at all with T-mobile when I got the screen alignment problem. They were really helpful and did the same as the last post, sent a replacement by courier and collected the faulty one at the same time. I was two weeks into the contract and they told me that their policy is to give a replacement if the contract is under 30 days. After that I think you have to send it away for repair.
Related
Hi,
No doubt as many others have, I managed to drop my XDAII one too many times (they are a bit to light and smooth).
I think the speaker is no a bit duff as sometimes it stops working and I can't hear the other person. If I press on the circular bevel on the case that hides the speaker it starts to work, sometimes tapping the bevel also brings the speaker back to life.
I wanted to know, could this be a simple problem like the speaker connection coming loose or something more serious where a solder fix will have to be applied?
I think the device is still under warranty so I might be able to RMA it but I wanted to know how easy or hard is to fix this, can it be fixed by me or should I send it in to be repaired?
Cheers,
Taz
I would send it in for repair, once you break the security seal you will invalidate warranty and then you will be in trouble if another hardware failure occurs. It is probably a simple connection problem.
its just likely to be the spring connectors from the board to the speaker which is fixable (details can be found in the forums HERE).
However, the O2 XDAII has a 24 month warranty which i found out in November as i had exactly the same problem and decided to take it to my local O2 shop to have it repaired. It took them 1 week to get it back to me but they told me my unit was irreparable and gave me a reconditioned unit as a replacement. I was not very happy as the case was scratched all over etc and my unit was as new. I complained and asked them to give me a new unit. After a further 2 weeks and 2 more instances of sending it back to the repair centre i eventually got a brand new fully boxed XDAII (second battery, second case, second cradle etc etc) from the O2 shop but not until i kicked off with the manager stating how unprofessional O2 was in repairing/replacing a unit that was under warranty.
NB. New XDAII screens are no where near as good as the original screens when looking at it from an angle. They look fine straight on but colours fade/change when viewed from below or from the left.
Hope some of that helps.
Cheers mate,
I think I still have about a year on the warranty but I heard that the XDAII are no longer in production so I am a bit worried that I may not be able to get it repaired however a pal reckons they should upgrade me to the XDAIIs (I had one, didn't like it).
I will visit my local O2 shop in a few days and kick it off with the manager as well... to get some results of course
Cheers,
Godz
From number of forums I been trough on different web sites my belief is that all the Hermes units have alignment issues.
I think some users use the device very lightly so the alignment issue does not show or some users might not trigger the conditions that cause this problem.
I base this on a fact that some people get the issue after 2 weeks and some get it after day or 2.
Also people who I know that have re-ordered their units, still have alignment issues with new units.
Hermes device builds seam to have the same build issues over and over again:
1. Alignment issue
2. Camera is misaligned to the body of the phone
3. Keyboard only clicks once when closed.
4. Keyboard button problems
There some common hypothesis to the cause of the issue:
1. Tightened screws below the screen (yahh)
2. Digitizer problem
3. Heath from the battery
4. Rubber underneath the screen too thick
REQUEST:
Can anyone after re-aligning the screen can reproduce the alignment issue?
The issue 1:
After some use the screen alignment offsets for 2-3mm to the left.
The issue 2:
After some use the screen alignment offsets for 1cm to the left.
If we can reproduce this problem we might be able to force HTC to provide TyTn's units that actually work.
Forgot to say I am on my second Vario II 632 Series
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
mrvanx said:
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
Click to expand...
Click to collapse
Try to use it like a laptom modem with 3g... In this way I reproduced the issue
....done.....still fine.
Checked by using the character recogniser in Word. The line was perfectly lined up with the stylus, across the entire screen.
Since you can only reproduce this by using as a modem that WOULD suggest a software issue???
Have we ruled out that this could be a software issue?????
Just so u know my TyTN is not locked to ANY network and has a serial number starting HT628.
I did notice in several forums that people having HT628 series claim that they do not have any screen issues.
Can anyone who has HT628 series Hermes confirm that they have screen alignment issue.
have a htc hermes since 6 weeks, serial no. 628. I heavyly use it every day. Had no serious problem until yesterday. (only anoying problem was that bluetooth is switching off after some hours without any reason)
But now this fuc... alignmentproblem started on my device too! The fairy-tale that only older devices get this problem is simply not true.
Shall I ask for replacement too?
even 635 is having alignmnet issue..
I had a 628 series and now a 630 series... never seen a screen alignment issue!
CHT9000 623XXX has screen alignemnt problem and camera flash
not working, but the screen problem seems to become more predictable.
I can usually conjure this problem when using power-draining features such as 3G or WLAN. Also, on multiple occasions loudpseaker activity has forced the issue.
I thought about static electricity but since the location of the problem seems to be confined to the right edge of the screen is seems improbable.
I guess it boils down to understanding the technology behind it to include or rule out contributing factors.
Any Sparkys around who could enlighten us?
HTC hardware fault
Good Afternoon,
There are now procedures in place for fixing the Screen alignment issue with the TyTN devices. This is a hardware issue that we have identified and we are offering a replacement to owners of affected devices with two conditions.
1: The device must be returned with all accompanying accessories.
Everything that was in the box when you bought the device must be in the box when you return it.
2: The device must be a Genuine HTC Badged device. This means that the device cannot be a Vodafone v1605, an O2 XDA Trion, a T-Mobile Vario II or any other device based on the TyTN, but that is not actually a TyTN. For these devices, you must contact the Network/Reseller for further advice on this issue.
If you meet these two provisions, you may contact your nearest repair centre to arrange the swap. Please place everything back into the original box and arrange to have the device picked up. It will then be tested to confirm that it has the problem, and then it will be swapped for a replacement unit.
If you are unable to return everything, you will be eligible for a repair under the warranty. For this also, you can contact your nearest repair centre to arrange this.
Your nearest repair centre is as follows:
Dynafix Repair B. V.
Daelderweg 21
NL-63641 HK Nuth
+31 (0) 9003962349
[email protected]
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Ridwaan Daniel Carregosa
[email protected]
http://www.htc.com
I've been enjoying my TyTN v1605 (HERM200, HT626) for the last three weeks but I've have the screen alignment problem.
I've followed the discussions but it seems unclear as to what the cause is. If it's software I'm happy to wait for an updated ROM but if it's hardware I'll need to get my unit swapped.
What are peoples thoughts? Do you think is it a Hardware or Software problem? Is it still a problem on newer units?
Thanks,
Bill
Swap the unit out, if you want confirmation, phone HTC UK and they'll tell you the same.
Thanks. A good job I didn't do anything radical to the unit such as removing the Vodafone logo!
http://www.lifehacker.com/software/cell-phones/debrand-your-cell-phone-or-pda-199769.php
i have the screen alignment issu on my Vario2 when i called T-mobile to request a replacementthey confirmed it was a hardware fault that they couldnt do anything about nd are send me a replacement by courier tomorrow morning. By all accoutns it appears that HTC have confirmed it is a hardware issue that a software update wouldnt be able to fix
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
chaos42 said:
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
Click to expand...
Click to collapse
I called the servicedesk (Belgium ? ) today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
I bought my original 8525 in December, and it worked fine until two weeks ago when I started to get the white screen of death. I called AT&T and they overnighted another phone. I don't know if it's a refurb or new, but it came with just the phone and no accessories. I'm thinking refurb.
Got the new phone (and sims card) on 7/2, and loaded Majik, and a couple of days later, started having the phone quit any program I was using and going back to the start page. I was out of town, and it was a PITA. Got back into town and re-flashed just see if it helped, and the same problem started again soon after.
Called again, and got another phone today. I decided to keep this one stock and see what happens...10 hours later, the new phone starts the same problem.
Others seem to have the same problem, and it may be caused by pressure on the touch screen from too much torque on the screws underneathe the screen. With use generating heat, expansion causes the touchscreen to close out all programs like hitting the X button.
Thoughts? What's the next best phone similar in function and size to the Hermes?
Wait another month or so for the Kaiser. Much better specs and a bit thinner.
I contacted HTC America about the problems with my phones, and here's part of their reply...
"There is no such known issue with the device however, this issue can also be due to a glitch in the software and performing a master reset and go through all of the set up prompts once it boots up should solves the problem."
I find it hard to beleive that no one else has contacted HTC about screens fading to white and touchscreens failing.