Hi,
No doubt as many others have, I managed to drop my XDAII one too many times (they are a bit to light and smooth).
I think the speaker is no a bit duff as sometimes it stops working and I can't hear the other person. If I press on the circular bevel on the case that hides the speaker it starts to work, sometimes tapping the bevel also brings the speaker back to life.
I wanted to know, could this be a simple problem like the speaker connection coming loose or something more serious where a solder fix will have to be applied?
I think the device is still under warranty so I might be able to RMA it but I wanted to know how easy or hard is to fix this, can it be fixed by me or should I send it in to be repaired?
Cheers,
Taz
I would send it in for repair, once you break the security seal you will invalidate warranty and then you will be in trouble if another hardware failure occurs. It is probably a simple connection problem.
its just likely to be the spring connectors from the board to the speaker which is fixable (details can be found in the forums HERE).
However, the O2 XDAII has a 24 month warranty which i found out in November as i had exactly the same problem and decided to take it to my local O2 shop to have it repaired. It took them 1 week to get it back to me but they told me my unit was irreparable and gave me a reconditioned unit as a replacement. I was not very happy as the case was scratched all over etc and my unit was as new. I complained and asked them to give me a new unit. After a further 2 weeks and 2 more instances of sending it back to the repair centre i eventually got a brand new fully boxed XDAII (second battery, second case, second cradle etc etc) from the O2 shop but not until i kicked off with the manager stating how unprofessional O2 was in repairing/replacing a unit that was under warranty.
NB. New XDAII screens are no where near as good as the original screens when looking at it from an angle. They look fine straight on but colours fade/change when viewed from below or from the left.
Hope some of that helps.
Cheers mate,
I think I still have about a year on the warranty but I heard that the XDAII are no longer in production so I am a bit worried that I may not be able to get it repaired however a pal reckons they should upgrade me to the XDAIIs (I had one, didn't like it).
I will visit my local O2 shop in a few days and kick it off with the manager as well... to get some results of course
Cheers,
Godz
So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
I (my 1.5 year old daughter) managed to crack the LCD display on my new TyTN(!!!). I tried transplanting in it an old HTC Wizard display that I had, which turns on as blank white and therefore doesn't help me... I have been looking on ebay and found a company from HK that sells new displays. They have generation 1 or 2 types. see here: http://cgi.ebay.com/Full-LCD-Screen...hZ015QQcategoryZ41343QQtcZphotoQQcmdZViewItem
I assume this is probably the problem I have (??) I guess the display generations are different.
Does anybody have any insight into this? Has anybody replaced an LCD display in their TyTN?
I'll be happy to provide a detailed step-by-step on how to do the replacement if anybody is in the same #$%@y situation I am in...
I'd greatly appreciate any information... I need my phone back...
I deleted your duplicate post in the Upgrading forum btw.
T-mobile Vario II
Hi I have a Tytn from T-mobile (the Vario II). I've been searching here in the uk for a LCD screen also and cannot find one for this anywhere! If you figure it out please let me know, I would be extremely grateful. Taking it to a place called Carphone warhouse tomorrow hopefully they can repair it. Will let you know thanks.
Don't know if it will help you or not, but here it is the part number of HTC TyTN screen, I got it on the description sheet after service center fixed screen alignment issue on mine:
Code: HTC60H00037-01M
Description: TFT-LCD MODULE, TD028STEB1, NEW SUNPLUS, TOPPOLY, TYTN
It was an HTC TyTN with S/N HTC628.
Also try to google this.
pof said:
Don't know if it will help you or not, but here it is the part number of HTC TyTN screen, I got it on the description sheet after service center fixed screen alignment issue on mine:
Code: HTC60H00037-01M
Description: TFT-LCD MODULE, TD028STEB1, NEW SUNPLUS, TOPPOLY, TYTN
It was an HTC TyTN with S/N HTC628.
Also try to google this.
Click to expand...
Click to collapse
Try this site:
http://brisklouis.trustpass.alibaba.com/productlist.html
or here
http://www.briskhk.com/product/DigitalPDA.asp?ProductsubID=1
This LCD also has an HTC Part No:
HTC code:60H00037-00
and is also used in:
Dopod818/Qteks200/828/838/qtek9100/HTC Magician,Wizard,Apache/MDA compact/XDA II mimi/UTStarcomm PPC-6700
Mike
OK, so I first tried to place a display from a dead HTC-Wizard in my TyTN - which does not work. It fits perfectly, but all I get is a white screen and somehow it is draining the battery in 1/2 a day. They must have changed something in the display. For now I am only using my phone via voice command to place and receive calls :-(
I ordered a new display from http://stores.ebay.com/hitechhk
They claim as I mentioned to have TyTN displays with generation 1 or 2 although the image says they are displays for O2 mini. I sent a query asking what generation would I need based on photos of my broken display (which looked different than both!). I got a reply that their tech was looking at the pictures to determine which display I need and then got a response that the item shipped - that's communicating across the globe for you... Anyway, my new display is on the way and hopefully it works. I have no idea what they shipped.
I looked at some of the links posted by mikechannon and pof above and these sites seem more B2B (no place to place an order).
Anyway, I'll let you know as soon as it arrives (it shipped 2 days ago) if I'm lucky or not. If so - it's a pretty easy solution. If not...
OK, I am very confused now...
I got my display yesterday from hightechhk - it is not compatible.
Quite frankly, it is identical to my old HTC wizard display and only produces a blank white screen on the TyTN.
Note that this is part number TD028STEB1 and despite the previous mentions that this is TyTN compatible - it is not in my case...
I am back to square one - trying to get an exchange / refund from hightechhk.
Otherwise, my only route will be repair by HTC America (if they take it...).
ygeller said:
OK, I am very confused now...
I got my display yesterday from hightechhk - it is not compatible.
Quite frankly, it is identical to my old HTC wizard display and only produces a blank white screen on the TyTN.
Note that this is part number TD028STEB1 and despite the previous mentions that this is TyTN compatible - it is not in my case...
I am back to square one - trying to get an exchange / refund from hightechhk.
Otherwise, my only route will be repair by HTC America (if they take it...).
Click to expand...
Click to collapse
I just wonder if there is something else wrong and the replacement screen is fine - possibly digitizer. Have you tried a hard reset?
I just decided to start my contingency plan - repair by HTC.
This ordeal started by calling HTC America, who forwarded me to HTC UK.
I need apparently to send my phone to the UK for repair...
Anyway, to your question - I dare not try a hard reset yet until I am officially ready to send my phone for repair to HTC. The reason is that I am using the phone via voice command (the display is dead - so no dialing there...). If I hard reset - I can really only answer incoming calls...
Anyway - I'll give it a try before I ship it, although I doubt it will work.
I have been around many places in the UK...
and can only find two places which will repair it, both costing £150!!! ygeller
do you have the number for HTC in the UK thank you very much hope you get the screen fixed.
I got these numbers: +44 (0) 8458900079 HTC UK
+44 (0) 1202714530
After talking to someone on the first number I was told to call the repair center:
+44 1 908556464 repair center
The repair center hardly answers - you leave a message and they call you back.
I then went to http://support.htceurope.com and created my own repair request. I got a price estimate which was more like 100 GPB including shipping to the US and 5 days typical turnaround. The website generated the RMA process and claimed to have sent me an email with the return instructions - so far, I have not received the email... unbelievable...
Yes. The price sucks. Then again having paid so much for the phone and not being able to use it sucks more...
Yep that ties up with this site:
http://www.europe.htc.com/support/cs_by_phone.html
Mike
For reference, I now finally see that the part number I am missing is:
60H00056-00M
the part I got from HK (fits the HTC Wizard) is 60H00037-00M
Hence the mismatch.
Searching the "37" part on google yeilds all sorts of results.
Searching for the "56" part yields nothing... to new? :-(
ygeller Thanks!
Thank you very much ygeller, you have saved me at least £50 and the turnaround is a lot shorter than the 4 weeks I was quoted somewhere else. The internet is a wonderful place most of the time seriously thanks again! Hope all goes well with yours once you get it back.
Problem
Hi!
I have similar problem.
While the charge of battery is over 95% touch screen response me, but later no, rest of device continues working perfectly.
Ygeller, what generation of lcd purchase you?
Ì'm sure that the 1st is not for my device (vodafone v1605 HERM200) but i'm not sure if 2nd will be correct for me.
And if somebody has passed him similar problem and has a solution estaria him very thanked for if me it explained it.
Excuse my bad english.
It was neither gen1 or gen2.
The display they sent me was simply incompatible. It was a Wizard screen - not TyTN.
I couldn't find anywhere on the web a replacement part for TyTN, so I sent it for repair by HTC.
Tytn LCD Module
Just read through thread - trying to pick up on LCD module suppliers.
It seems there is some confusion as to the type of LCD the HTC Tytn and its various "brother" PDA use. Here is what I found out after some extensive correspondence with a supplier in China:
There are a number of incompatible LCD modules each of which is fitted with its own video controller. The marking (usually) with a big sticker on the ribbon like connector states which type is used.
These are the descriptors to look for and order by:
Samsung - LTP280QV-E01
Toppoly - TD025STEB1
Hitachi - TX0704APAA1
The other codes mentioned in the thread are equivalent:
Hitachi - 60H00056-00m
etc...
In any case if anyone knows where to find the Hitachi I would be very happy!
I just got finished replacing the screen on my 8525. I got it from e-bay (gold electronics) had good service and got the exact screen for my phone. around 79 + shipping.
Which screen did you replace?
Info on Tytn LCD Types
Hope this sorts the "White Screen" business out...
These screens differ in the controller they need.
HTC has diversified its use of LCD modules probably to cut prices... but it is a pain to fix!
(1) Samsung LTP280QV-E01
AKA: 60H00032-00M
http://cgi.ebay.com/HTC-TyTN-Hermes...ryZ38331QQrdZ1QQssPageNameZWD1VQQcmdZViewItem
(2) Toppoly TD028STEB1
AKA: 60H00037-00M, Black Label
http://cgi.ebay.com/HTC-TyTN-Dopod-...sPageNameZWD1VQQcmdZViewItem#ebayphotohosting
(3) Hitachi TX0704APAA1
AKA: 60H00056-00H
No link available - unfortunately what I need
After reading through the faq and seeing that the screen alignment issue is a hardware problem and won't be solved with a ROM upgrade as I had hoped. I just wondered if anyone had spoken to T-Mobile about this and what there response is. Will they replace the device for one that doesn't have the problem how did later (serial no devices fix the problem? (Mine is a HT 634 Vario II)
(The SA issue has proved to be a huge problem for me and almost makes the device unusable).
it was such a common problem I'm sure T-Mobile will replace the unit. Get them phoned, get new handset, get happy!
Sent my device back to T-mobile and it was replaced but soon had SA problem back.
Contated them again and they gave me the option to send it to HTC, i did this and got the same device back but with new LCD and since no SA problems.
I was within the number of days from purchase (forget how many), and they replaced my device immediately. Had to go to CS and after checking that I'd tried soft reset etc, they put me through to tech dept who checked the same thing, but the upshot was, they couriered a new phone to me at work and I gave them the old one and kept the new one. A1 service.
I had no problem at all with T-mobile when I got the screen alignment problem. They were really helpful and did the same as the last post, sent a replacement by courier and collected the faulty one at the same time. I was two weeks into the contract and they told me that their policy is to give a replacement if the contract is under 30 days. After that I think you have to send it away for repair.
Hi there,
My HTC TyTN screen is defect after I tried to repair the alignment issue. HTC seems not to be able to send me a new screenpart. Is there anyone here with a defect HTC TyTN after flashing who is willing to sell me his device?
Or does anyone know where to get spare parts in europe for the TyTN?
Thanks!
Dennis
screen defect
Hi there,
I have (on rare ocasions) seen tytn parts on ebay selling fairly cheap, it might be worth checking on there.
Failing that I thought HTC had a repair centre somewhere in London, you may have to leave it with them for a few days but they should be able to fix it for you for a fee.
Regards
Terryd1980
There was a thread recently from someone looking for the screen ribbon cable - this pointed to a couple of websites which sold tytn (maybe the O2 version) screens.
I'm a bit busy at the moment but will post the links if I find them later.
Edit: found the links - They're in this thread, hope on is useful to you:
https://www.cellulardr.com/proddetail.php?prod=Cingular8525LCD&cat=125
http://www.gethightech.com/Merchant2/merchant.mvc?Screen=CTGY&Category_Code=CS
http://www.diytrade.com/directory/g...bbon_for_Dopod_838_Imate_K-jam_O2_Mini_S.html
http://www.factory2customer.com/index.php/cat/Home/cat_id/33218
dmxl said:
Hi there,
My HTC TyTN screen is defect after I tried to repair the alignment issue. HTC seems not to be able to send me a new screenpart. Is there anyone here with a defect HTC TyTN after flashing who is willing to sell me his device?
Or does anyone know where to get spare parts in europe for the TyTN?
Thanks!
Dennis
Click to expand...
Click to collapse
Almost 2½ years on and buying a brand new screen for a TyTN is not very economical anymore. If there is anyone on this forum with a paypal account, a broken TyTN/P3600 (but working screen !) and a helpful nature, then will you sell me your old TyTN so I can take out the screen and fix mine which cracked today ?
Thanks for any tips !