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So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App
Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
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Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
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Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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I'm not offended, i think people posting unsubstantiated negative crap is laughable.
I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.
hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
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Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.
I'm going to get a Nexus 7 16GB soon and i wanted to ask this community whats the probability of having a hardware defect? i want mine to be perfect.
16.35%
Kidding aside, it's hard to get any form of numbers of defects unless Google shares RMA statistics. Keep in mind it's common to see a lot of threads that complain about defects rather than happy owners who would have no reason to post anything at all.
I know this is a cliche thread, but I need to know some stuff.
I have a Galaxy Nexus and a Galaxy Tab 10.1. I'm interested in buying a Nexus 7, however, I'm worried about the screen lifting and image retention. I know it's a problem that only affect a handful of devices--but with my luck, I'll get a busted one.
I was going to buy one off of Craigslist; so, I don't think I'd be able to get a refund or exchange it with Google if there was some sort of issue.
What do you think? Should I not be worried about the image retention? That's my biggest fear.
Sell the TAB and get the N7. Don't buy it off Craigslist. If you buy it from the Play Store at least you'll have options.
Mine's perfect.
Don't be worried about image retention. And if you can, buy from the play store or make sure you examine that craigslist purchase because there won't be a return that way.
I have an Og evo, evo lte, viewsonic g-tab, and transformer prime. The Nexus has become my favorite in my short time with it. for portability, gaming , and overall badassery.
I've never had image retention on the nexus, have had it on my prime though.
ya go for it, the best part about it seems to be even tho it's still so new the dev support is just booming with tons of customs roms and addons already...and they are good too.
Yes!!! There are lots of development now and many people have found ways to fix the issues. But I didn't have any problems with mine luckily. And if you don't really want a 10 inch device and want some portable, definitely go for the Nexus 7.
I wasn't worried about Development. I got a Galaxy Nexus doods. I root everything.
I'm really not concerned with software, more or less hardware.
For those of you that don't have issues, when did you get yours?
Edit: Also, the reason I'm buying off of Craigslist is because this guy wants to trade his N7 for my Tab 10.1.
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
CrazyPeter said:
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
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I'm not worried about warranty. I'm worried about if later down the road, problems arise.
natezire71 said:
I'm not worried about warranty. I'm worried about if later down the road, problems arise.
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Well, you know, many people feel like that so some bright spark invented these things called warranties
compact_bijou said:
Well, you know, many people feel like that so some bright spark invented these things called warranties
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That's great. I'm so happy for that guy. However, it is an irrelevant thing to discuss. I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
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Won't I need proof of purchase?
natezire71 said:
I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
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Screen lifting is by far the most common defect, and it's pretty common.
Maybe the new batches (mine were from the first and second batch) are different, but I would advise you not to buy a Nexus 7 from anywhere that will not give you hassle free exchanges.
No because they just started making them. After a year you might need proof of purchase if you needed warranty under the 1 year war.
Don't buy second hand and you have both.
Via my HTC Rezound
I'm an soooo angry and sorry for using F in the title.:crying:
I'm in Spain and its been out of stock for about 2 months. wtf, missed the holidays and continues.
Does anybody know when it will restock, or where I can buy in spain?
I love google but this pisses me of, they'r lucky I HATE ipads and I don't tolerate (and disapprove) of non-stock android tablets.
never4getthis said:
I'm an soooo angry and sorry for using F in the title.:crying:
I'm in Spain and its been out of stock for about 2 months. wtf, missed the holidays and continues.
Does anybody know when it will restock, or where I can buy in spain?
I love google but this pisses me of, they'r lucky I HATE ipads and I don't tolerate (and disapprove) of non-stock android tablets.
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Chill mate it hasn't even been released here in HK and we cannot but from us play store
Sent from my GT-N7100 using Tapatalk 2
I guess Google didn't anticipate this high of demand..... They better step it up this year and learn from their mistakes.... Shame shame. Sorry man
My apologies, but I got mine yesterday. I live in Norway though
Sent from my Nexus 10 using Tapatalk 2
I feel your pain all the way here in Canada where the Nexus 10 have been sold out since a brief appearance on the Google's play store. From what I have read it seems they purposely keep stock low on all the nexus devices. Just this week the Nexus 4 and lack of availability has been in the news. The Nexus 7 had a similar shortage.
I had previously been interested in an Asus Transformer and religiously followed their XDA forums posts. They were also in short supply for many months after a new model was introduced. All the complaints I saw in their forums are being echoed in this one. Including identical hardware/software compliants especially about light bleed and lack of quality control.
It makes me feel that purchasing a Tablet is more of a crap shoot than a consumer purchase. I almost expect to see flashing text "Do you feel lucky sucker!", just before making that final purchase.
See, I am looking for a good tablet that will last me maybe 1-3 years, but I am also looking for a semi-cheap tablet. Now, I know that last years Nexus 7 I can find on the Amazon or ebay for cheaper, but I don't want it breaking on me. Also, I am possitive that Nexus 7 (2013) has a better chance of officially getting Key-lime Pie.
So my question is this: Should I get the Nexus 7 (2012)(32GB) or pay about $65 more to get the Nexus 7 (2013)(16GB)?
Given the issues that SOME of the new N7s are having, you might want to wait to make your decision, unless you buy from a seller having a stellar return /exchange /refund policy.
I've had Ø problems with my N7 2012 in the 13 months I've had it.
Can't say that for my N7 2013.
Check out the thread here on Google's own forums:
https://productforums.google.com/forum/#!topic/mobile/mG4JXaT-SHs[526-550-false]
If you have a Walmart nearby, you might want to check the Hisense Sero7 Pro.
Pretty much an N7 2012 8G with SD storage, rear camera and HDMI for about $130.
http://www.walmart.com/ip/Hisense-S...re-Processor-with-8GB-Memory-M470BSA/24805142
In my opinion, the N7(2013) is the better buy. I know that there are some glitches going on, but I think most, if not all are going to be correctable by software, so I don't see waiting for "fixed" hardware to become available to be a concern. I"ve only had mine for about a week (factor that in to the weight of my opinion), but I am a very happy camper with it so far.
danvee said:
Given the issues that SOME of the new N7s are having, you might want to wait to make your decision, unless you buy from a seller having a stellar return /exchange /refund policy.
I've had Ø problems with my N7 2012 in the 13 months I've had it.
Can't say that for my N7 2013.
]
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Either you are really bad at math, or you have an issue with spatial reality.
The tabs been out two months and there are only 168 unique complaints on that forum...
Here there are prolly about 250 unique complaints.
Not even a percentage of the tabs sold have reported the issue in these two places..
OP;
Getting the 2012 version, while cheaper, is a bad investment. Just because it gets older quicker for you.
Both will get the new updates tho. In fact the 2012 will get updates as long as it can actually run the software.
Dependent on your usage, both would still be usable in 3 years for almost all tasks that android offers. Hell I have a eee101 and it still plays every game and app I throw at it. /shrug , but of course it is no where as slick as this Flo.
The new nexus 7 is better in all aspects especially the FHD screen which is a different story, but I recommend you wait a month or so to let google resolve all issues completely.
I got mine 3 weeks ago and was suffering from "multi-touch" problem, rebooting my device and stuck on X logo twice and had to wipe data every time to make work, fortunately all fixed now with latest update but seems some owners still having problems.
Sent from my Nexus 7 using Tapatalk 4
Get the new one from a local store. If it had issues, just exchange it. I have the 32gb 2013 version and it works flawlessly.
Sent from my Nexus 7 using xda app-developers app
Since you're planning on having it for awhile go with the new model. The 2013 one really slows down over time.
Sent from my Nexus 7 using Tapatalk 4
tweaked said:
Either you are really bad at math, or you have an issue with spatial reality.
The tabs been out two months and there are only 168 unique complaints on that forum...
Here there are prolly about 250 unique complaints.
Not even a percentage of the tabs sold have reported the issue in these two places..
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Neither, actually... :beer:
Hence my use of the word 'some'. Not 'many', not 'a few', not 'most'.
That's also why I advised to buy from a source allowing return/exchange/refund.
Some issues don't show up immediately, and it would give the OP a good amount of time and opportunity to test out the device.
If you've read the posts well enough to compile the number of discrete complainants, you'd also know that more than a few have been through more than 1 device.
You also know that those numbers don't account for people who simply returned it without replacing it with another, or chose a different device, or took the money and ran - and had no reason to post about it.
You'll also note that I didn't say not to buy it, but consider waiting until the issues are identified and resolved.
Fair enough?
danvee said:
Neither, actually... :beer:
Hence my use of the word 'some'. Not 'many', not 'a few', not 'most'.
That's also why I advised to buy from a source allowing return/exchange/refund.
Some issues don't show up immediately, and it would give the OP a good amount of time and opportunity to test out the device.
If you've read the posts well enough to compile the number of discrete complainants, you'd also know that more than a few have been through more than 1 device.
You also know that those numbers don't account for people who simply returned it without replacing it with another, or chose a different device, or took the money and ran - and had no reason to post about it.
You'll also note that I didn't say not to buy it, but consider waiting until the issues are identified and resolved.
Æ
Fair enough?
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. I can't be bothered to read all that above. But I still say you have a spatial reality issue. His chances of getting a bad one are the same now as they will be In a month, 6 months or a year.
:banghead::banghead:
In my opinion I wasn't toatally satisfied with the og n7 coming from the Asus transformer, both had pretty similar hardware other than the transformer having a 10 inch screen which I missed at first, after deciding to move onto the 2013 n7 have been completely satisfied with it, good hardware are than the minor touch screen issues since latest update but those will most likely be taken care of in future update.