Related
I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.
Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.
god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.
And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.
Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..
no wonder their sell numbers are ****.
I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium
I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.
Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
Click to expand...
Click to collapse
I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.
Should have gone with the ipad.
goodintentions said:
Should have gone with the ipad.
Click to expand...
Click to collapse
Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.
goodintentions said:
Should have gone with the ipad.
Click to expand...
Click to collapse
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
Click to expand...
Click to collapse
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
Click to expand...
Click to collapse
Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
Click to expand...
Click to collapse
Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.
Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint
OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.
ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.
I know this is a cliche thread, but I need to know some stuff.
I have a Galaxy Nexus and a Galaxy Tab 10.1. I'm interested in buying a Nexus 7, however, I'm worried about the screen lifting and image retention. I know it's a problem that only affect a handful of devices--but with my luck, I'll get a busted one.
I was going to buy one off of Craigslist; so, I don't think I'd be able to get a refund or exchange it with Google if there was some sort of issue.
What do you think? Should I not be worried about the image retention? That's my biggest fear.
Sell the TAB and get the N7. Don't buy it off Craigslist. If you buy it from the Play Store at least you'll have options.
Mine's perfect.
Don't be worried about image retention. And if you can, buy from the play store or make sure you examine that craigslist purchase because there won't be a return that way.
I have an Og evo, evo lte, viewsonic g-tab, and transformer prime. The Nexus has become my favorite in my short time with it. for portability, gaming , and overall badassery.
I've never had image retention on the nexus, have had it on my prime though.
ya go for it, the best part about it seems to be even tho it's still so new the dev support is just booming with tons of customs roms and addons already...and they are good too.
Yes!!! There are lots of development now and many people have found ways to fix the issues. But I didn't have any problems with mine luckily. And if you don't really want a 10 inch device and want some portable, definitely go for the Nexus 7.
I wasn't worried about Development. I got a Galaxy Nexus doods. I root everything.
I'm really not concerned with software, more or less hardware.
For those of you that don't have issues, when did you get yours?
Edit: Also, the reason I'm buying off of Craigslist is because this guy wants to trade his N7 for my Tab 10.1.
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
CrazyPeter said:
Errm, why would you buy from a 2nd hand shop if you were worried about warranty?? That makes no sense.
Click to expand...
Click to collapse
I'm not worried about warranty. I'm worried about if later down the road, problems arise.
natezire71 said:
I'm not worried about warranty. I'm worried about if later down the road, problems arise.
Click to expand...
Click to collapse
Well, you know, many people feel like that so some bright spark invented these things called warranties
compact_bijou said:
Well, you know, many people feel like that so some bright spark invented these things called warranties
Click to expand...
Click to collapse
That's great. I'm so happy for that guy. However, it is an irrelevant thing to discuss. I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
You still have your Asus hardware warranty for a year, even if it's Second Hand.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Won't I need proof of purchase?
natezire71 said:
I'm talking about the hardware defects people have had. I couldn't really find out how widespread the screen retention/screen lifting was.
Click to expand...
Click to collapse
Screen lifting is by far the most common defect, and it's pretty common.
Maybe the new batches (mine were from the first and second batch) are different, but I would advise you not to buy a Nexus 7 from anywhere that will not give you hassle free exchanges.
No because they just started making them. After a year you might need proof of purchase if you needed warranty under the 1 year war.
Don't buy second hand and you have both.
Via my HTC Rezound
Hi all,
I just want to share my opinions over our beloved (or better, your beloved) flagship 2014 killer device.
I had been lucky enough to buy the phone out of an invite, so i should really don't blame about this absurd invite-only policy. Anyways, they're just making the hype grow until the components are not high-end spec anymore, so when everyone will have the possibility to buy the device there will be Snapdragon 805 terminals out and the older 801 will be way cheaper for the company.
What i dont like: this thing is big, way too big. I have medium sized hands and this thing is so uncomfortable. I knew about it just out of the box, so if you don't have massive hands you will probably think the same.
Moreover, I have unlocked and rooted my device to be able to use root apps. So far no problem for me, and I thank God about it. Customer support is just a joke, they have said that the phone will not lose warranty if we tweak it and then they do not offer support to people causing havoc to their device. They should have just stated that rooted devices will get out of warranty so to make customers more savvy about causing damage.
Three, camera is non that good as they stated at the start. It does photos full of noise and most of the time white balance is way off.
To add: touchscreen is not working properly. When I tyoe fast ghost touches slow me down a lot. Faults like these are not acceptable. Every good company should delay the launch of their device in front of this kind of issues, and they didn't do it.
I think that's all. At the end of all these evaluations: I wish i had bought a Nexus 5 instead of this.
I will keep it until next Nexus will be out, can't wait to get rid of this thing.
Just my 0.02
G
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
Click to expand...
Click to collapse
Just ordered mine Friday. I have a Nexus 5 but just needed to check out this "Flagship Killer". Like you I have had a lot of devices and glad to hear you are liking your OPO.
Sent from my Nexus 5
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
Click to expand...
Click to collapse
Just sharing my experience. My feeling is that the quality is sub-par compared to other phones like the m8 or the Xperia z2.
Anyways, if you don't encounter ghost touch issue is just because you haven't used a swype keyboard or you don't write so many text messages.
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
I have had a SGS4 and besides its sh***y design, It didn't have any of these issues.
DuckMcQUack said:
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
Click to expand...
Click to collapse
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
I've had the Galaxy S 1-4, Note 1&2, and the HTC M7 & M8. overall, the oneplus is my favorite of the bunch.
Salty Wagyu said:
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
Click to expand...
Click to collapse
CM just added the fix 3 hours ago.
Link
https://github.com/CyanogenMod/andr...mmit/ba4b329fe0c7a6d6342b0adfb60d47e5c3041a04
Please go here for further discussion...http://forum.xda-developers.com/showthread.php?t=2685348
Closing this thread due to duplicity. An existing thread that has the same subject exists here: http://forum.xda-developers.com/showthread.php?t=2685348.
XDA-Developers Rule #1
Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
Click to expand...
Click to collapse
I been a member here for many years and the board has two main purposes customization (rooting, kernels ... etc) and support.
There are few things people should keep in mind.
Few people create a thread and say this device is great.
People that have issues either imaginary (and yes some faults people report in my opinion are imaginary) or legit, may think every device is defective.
This advise please take to all threads not just Pixel C, read the threads but please keep in mind any device you buy from anybody will have strengths and weaknesses, do not let a few negative threads turn you off from purchasing.
Well said, I have 2 pixels from day one no issues and they are really the best tablet I have ever owned hands down
(I've had the following: HP touchpad, nexus 7, nexus 10, nexus 9, Sony z4 tablet, nothing has come close)
We made should make a single topic thread for all issues and everyone just post there instead....
I've had zero problems also. Felt bad for those who are having difficulties.
I am loving this device. I was running with an iPad Air before this and the experice with some applications not being optimized is very overhyped here.
No problems here! Loving it.
I think this is the nicest tablet I have ever owned and I have had quite a few. It's build quality is unmatched outside of Apple. I personally don't give two hoots and a holler about multi window or productivity nonsense. I read or play games on my tablet when I am taking a crap and watch media when I am on an airplane. It works great for this. If you want something for productivity, buy a Surface or a laptop. The complaint about the lack of tablet optimized software is moot to me because mediocre tablet optimization on Android is still better than hating my life with Apple's garbage OS, development ecosystem, active suppression of end user firmware modification, and corporate philosophy. I have not had the problems some people have reported with Wifi and the touchscreen, but it is my understanding that both issues have been fixed with the February security update.
oRAirwolf said:
I have not had the problems some people have reported with Wifi and the touchscreen, but it is my understanding that both issues have been fixed with the February security update.
Click to expand...
Click to collapse
This is definitely good news. But bad news for my bank account. I've been waiting for awhile just to see some more in depth analysis and see if the kinks get worked out. This tablet is EXACTLY what I've been waiting for.
What a bunch of bull! One of the most reputable sites on the net, anandtech has advised everyone, including Google fans to stay clear of the Pixel C. I've noticed some shills taking over the wifi thread on the Google forums too, claiming it wasn't bad or did not exist at all.
If you want to waste $500+ please go ahead and buy the the Pixel Crap.
undertaker2k14 said:
What a bunch of bull! One of the most reputable sites on the net, anandtech has advised everyone, including Google fans to stay clear of the Pixel C. I've noticed some shills taking over the wifi thread on the Google forums too, claiming it wasn't bad or did not exist at all.
If you want to waste $500+ please go ahead and buy the the Pixel Crap.
Click to expand...
Click to collapse
And here I thought andantech praised the devices hardware, and was hesitant to recommend ANY android tablet until the software takes better advantage of the hardware.
I am here because I am considering selling my ipad air 2 for this device. I love android, and moving from my 6p, or even my surfacebook, makes me see the flaws in iOS. Yes it has great apps, but as a whole it lacks the robust features of the other two platforms.
Its very strange, some people claim to have issues (and get very agitated about them), others have lots of praise. No problems from here, except the questionable developer-friendly nature of the device today (although I'm not necessarily unhappy that the OS is more CR-OS than Android).
AstroDigital said:
I been a member here for many years and the board has two main purposes customization (rooting, kernels ... etc) and support.
There are few things people should keep in mind.
Few people create a thread and say this device is great.
People that have issues either imaginary (and yes some faults people report in my opinion are imaginary) or legit, may think every device is defective.
This advise please take to all threads not just Pixel C, read the threads but please keep in mind any device you buy from anybody will have strengths and weaknesses, do not let a few negative threads turn you off from purchasing.
Click to expand...
Click to collapse
After 3 Samsungs and wanting to keep a 10" plus tablet as i am a full grown man I switched to Pixel C.
no complaints at all.
great tablet.
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
oRAirwolf said:
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
Click to expand...
Click to collapse
I thought the February OTA only addressed the touchscreen issue. At least that's what "Orrin" (Google rep) said on the product forum when I checked it a couple days ago. He said they are still working on the WiFi issue.
charesa39 said:
I thought the February OTA only addressed the touchscreen issue. At least that's what "Orrin" (Google rep) said on the product forum when I checked it a couple days ago. He said they are still working on the WiFi issue.
Click to expand...
Click to collapse
My bad then, sorry.
oRAirwolf said:
My bad then, sorry.
Click to expand...
Click to collapse
It's all good.
I always tend to agree with the sentiments in the OPs post, in that rarely do you see people making threads just to praise a device. But as soon as the tiniest issue arises, people never fail to make a thread and complain. I've seen these forums light up with issues since I've started pre-ordering Nexus phones back with the Nexus 5. Nexus 6 and 6P were pretty much the same exact thing, with people claiming they were flawed. However, I never had any issues with my devices. I think what makes this device (and it's apparent issues) different in my eyes comes down to two things:
1) The fact that Google has acknowledged and confirmed at least the Touchscreen (fixed in Feb OTA) and the WiFi issues. I've never really heard Google own up to any issues with any of it's past devices, especially when they were first launched. Sure they would come out with hardware revisions (ie. the back on the Nexus 4), but they would kind of do it on the down low.
2) The price. Seeing as I pre-ordered a 128GB 6P at full price just a few months ago, and the fact I just dropped about $800 on a 12TB NAS, $600 (before tax) is a good chunk of change. If I'm paying that much, I want to make sure I am getting a device that works as I would expect it to (ie. no random reboots, dependable WiFi connections, easily rootable, etc.), especially since it's not really a necessity and more of an entertainment device.
These two main factors are kind of what has scared me off from pulling the trigger. But man do I love this thing whenever I see pics and videos of it, while I stare at my aging Nexus 10. I think as soon as I find out whether the WiFi issue is hardware or software related, I might be picking one up. Anybody seeing them potentially discounting these soon by like $50 like they did with the 6P?
oRAirwolf said:
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
Click to expand...
Click to collapse
That update did not fix the wifi problem judging from the official nexus forum: https://productforums.google.com/fo...ce=footer#!msg/nexus/CM9tv3pjTfQ/QY0xGoTMAgAJ
I donno it doesn't seem like they are getting anywhere with the wifi issue at the official nexus forum. the devs have acknowledged it but there has not been word from them for a while. Meanwhile more and more people are reporting the same issue with wifi at a distance. That issue is a little harder to test if you are just casually using it close to your router. But many people are replicating exactly what I saw in the two units I had before returning it for my money back.
On the flip side it looks like the last update did fix the touchscreen issue.
Again, how these two giant issues made it out of testing is beyond me because they seem to affect most.
Edit: The title of this post is a little misleading and feels like it is just sweeping the issues under the rug.
atg284 said:
That update did not fix the wifi problem judging from the official nexus forum: https://productforums.google.com/fo...ce=footer#!msg/nexus/CM9tv3pjTfQ/QY0xGoTMAgAJ
I donno it doesn't seem like they are getting anywhere with the wifi issue at the official nexus forum. the devs have acknowledged it but there has not been word from them for a while. Meanwhile more and more people are reporting the same issue with wifi at a distance. That issue is a little harder to test if you are just casually using it close to your router. But many people are replicating exactly what I saw in the two units I had before returning it for my money back.
On the flip side it looks like the last update did fix the touchscreen issue.
Again, how these two giant issues made it out of testing is beyond me because they seem to affect most.
Edit: The title of this post is a little misleading and feels like it is just sweeping the issues under the rug.
Click to expand...
Click to collapse
Man, that's really too bad. I was all over this thing last September when they announced it. But it never came out. Then once it did it immediately had issues. I've been impatiently waiting for these issues to get addressed and it sounds like one has been. But this wifi thing is still a deal breaker for me. I really want this thing and I really want it to work! This is exactly what I'm looking for in a tablet. But wifi is kinda important...
Thank you OP. I have a Motorola Xoom 1st gen tablet that I'm looking to replace and I have been looking at the Pixel C. I will most likely be placing my order for one.
I replaced a xoom 1st gen. with a Pixel C. You won't regret it. Great machine IMHO
It is good to keep things in perspective and its easy to loose that perspective when watching the threads.
So if you are thinking of buying and if you try to use this tablet at some distance from your WiFi router, it seems you're likely to have issues. It seems this issue is something you could mitigate, but it is a big irritation to pay so much and get problems like this. If, on the other hand you are always fairly near your router, you are likely to love this tablet.
Whenever a company enters into a market like this with a new product there are some issues and whenever they refactor something in a rush to market, you can bet on issues. This IMHO is Google's big mistake. Still, they have acknowledged the WiFi problem as an issue, so we can expect them to address it one way or the other. And as irritating as it is, not having continual commentary from someone at Google on the issue seems like the norm to me--though it isn't necessarily a good communication strategy. Lets just hope it can be resolved by a patch, because frankly I don't expect a buy-back.
So yes, there are issues and some of them are with people's perspective:
1. The tablet doesn't match the productivity hype in the way most hoped it would, even though they knew at the time it was announced that it didn't have multi-window. If you want productivity then the Surface is likely for you. There is hope that a future update will make it better, but multi-window alone is not enough to address the productivity issue IMHO.
2. The keyboard is lacking in that it doesn't have a touch-pad, and it uses Bluetooth, which is more flaky than a direct connection. If this is important then you could get a Surface or look at the Jide UltraTablet. Some don't see a need for a keyboard and seem to get butthurt that an optional keyboard is ever offered, but we all have our issues.
3. There aren't enough apps that fit the size of a tablet.
I'm not trying to be flip here, or at least not entirely. For some, 1 and 3 are real issues, and 2 is a huge disappointment bordering on the unforgivable. But if you want just want a great Android tablet, do these issues matter all that much? I don't think so.
I have toyed with the productivity angle and am seriously considering a surface instead of one of these. IMHO that is part of Google's big mistake because marketing this device as if it was for productivity leads me to think of productivity and because it cannot possibly compete on that field with the Surface, I naturally think "Why shouldn't I just get a Surface". Making a Linux user think of getting a Windows machine to use as a Windows machine is not good for your future Google.
Still, this is a great tablet with issues (the Surface has some issues as well). If that is all you're looking for, here it is. And in the end I expect I'll get one because I already have a laptop and carrying it isn't that much of a pain. In fact I may just get a Jide and wait to see what happens here.
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
Click to expand...
Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
Click to expand...
Click to collapse
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
Click to expand...
Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
Click to expand...
Click to collapse
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
Click to collapse
Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
Click to expand...
Click to collapse
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
Click to expand...
Click to collapse
Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
Click to expand...
Click to collapse
Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?