Hey guys. Bit of a weird scenario for ya. Maybe you can provide some insight.
A few weeks ago i brought a 300 into my local Memory Express to have the audio jack fixed, the casing around it broke and one of the audio channels wasnt working properly. (Like how a broken headphone jack connector or shot headphones might sound)
MX said that it was physically damaged and yes, upon inspection you could see a crack in the casing. Great, theres the cause, lets get it fixed!
So we send it off to Asus RMA and this is the response we get back:
We have received a TF300 from Memory Express for serviced. Please note that due to the drop, we would have to charge CID feeds to the LCD, Motherboard and casing. The cost of the repairs exceed the cost of a new unit. Please advise the customer to purchase a new unit instead. If the customer agrees, we will ship the defective unit back.
Best regards,
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sic
This is the response MX got back from Asus. WTF does it mean? There WAS some damage on the corner (it had been dropped) but it was isolated to the corner nowhere near the headphone jack, mostly just astetic. Could Asus think we wanted the screen replaced? Or does it really cost $500 to change out a headphone jack? Im so confused right now, if anyone could provide some insight i would really appreciate it.
Attached picture is of the headphone jack and you can see the cracked housing. Is this a common problem? You can also make out the minor damage in the corner above the jack.
Oh, also, does anyone know where to find a teardown of the 300 similar to that of the 201? Google is giving me teardowns of the dock but not of the tablet itself.
Asus is telling you that it was the drop which broke the jack. And if they would repair it all(Including the case it would cost more than a new one.
mikaole said:
Asus is telling you that it was the drop which broke the jack. And if they would repair it all(Including the case it would cost more than a new one.
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whats it mean about the CID feeds? I dont understand how replacing a $5 part costs $500
It sounds like you just need to call asus for further clarification. Its kind of a mute point to post this on here because there's nothing anybody here can do for you short of walking you through the repair yourself. That's what asus said, and if u don't understand, ask them. Its possible that upon inspection of the damage, they may think that the damage is related to the drop. We can all speculate but only asus is going to have the explaination u are looking for. Doesn't mean that you will like or agree with it.
Ya i guess so. Im just really pissed off about this.
So this isnt a common issue then, the headphone jacks breaking?
never heard of it till now, so seems not to be a factory issue.
CID= Customer Induced Damage. In other words its your fault, and not theirs. I just went through this with a cracked screen, and yes it was my fault. But after dealing with Best Buy corporate Best Buy sent me a check for the cost of the repairs, and then when it was fixed they allowed me to return it for a full refund.
So if you caused the damage yourself then Asus is not gonna pay for the repairs. Contact them and explain that you only want to let the jack repaired, if they don't want to then you could try to fix the problem yourself (warranty already gone) . I think your problem lays in a broken/damaged solder on the jack/board. There's a Topic from someone who removed the backcover. You can easily access the jack on the board and resolder the connections with a good solder-iron!
http://img38.imageshack.us/img38/7640/005esp.jpg
I feel your pain, brother. I have the same problem with my audio jack, they use cheap plastic for the headphone jack so with a little pressure it can snap off. The design choice is terrible to be honest, unless you're completely careful with it to the point where you cant even drop it a little bit.
bazzio said:
So if you caused the damage yourself then Asus is not gonna pay for the repairs. Contact them and explain that you only want to let the jack repaired, if they don't want to then you could try to fix the problem yourself (warranty already gone) . I think your problem lays in a broken/damaged solder on the jack/board. There's a Topic from someone who removed the backcover. You can easily access the jack on the board and resolder the connections with a good solder-iron!
http://img38.imageshack.us/img38/7640/005esp.jpg
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i was thinking that, should be an easy fix, hopefully i can convince them just to replace the audio jack and not worry about the rest of it.
Thanks everyone for your suggestions and support, i will let you know what happens!
Asus is telling you they do not do board level repairs.
asus only changes modular parts ie. main board, display, battery, case, power supply, cable.
Related
Hey all.
Accidentally dropped my N1 today and funnerly enough i dropped it on carpet however its kitchen floor and hard... only from a distance of 3ft id say.
Now i cant hear people when they phone me, they hear me fine.
Camera doesnt work.
LED doesnt work.
Not good =(
Theres no signs of damage visually looking at it.
So can only leave 1 thing to do...
Going to strip it down see if i can find out whats wrong if anything loose.
What people think?
Did you ask if you can get warranty on it?
You might be able to get it repaired under warranty. Even if unlocked, if you are nice and knowledgeable to the right Google rep, then HTC rep (you must call Google first for approval, I found that out last time I did an exchange) There is no physical damage, and I doubt that that fall should have caused any issues. I would suspect that there was a faulty part/solder joint that is causing issues since the fall. Of course you can't tell them it was dropped though. And it might be good to restore it to stock software as well.
Kind of too late now took the void sticker off
Also noticed the charging light doesnt work either.
The loud speaker does...
This would have been hard to get warranty replaced. Too many issues make it look obvious. It's one thing to call up and say "my camera broke" is one thing. But to have a list of issues, "yeah my camera, charge light, ear piece, speaker, and LED" all stopped working. Good luck trying to get HTC on board with that one
It sounds like every broken function you mentioned is located on the small PCB at the top of the phone (cf the ifixit teardown).
Maybe it's just one of the connectors from the main PCB to the one at the top that got dislodged?
If its broken and no warranty....I got dibs on the shell!
Ok, guys
This is my second Iconia that got broken power button in 4 weeks!
First one was returned to the shop within a week (second hand shop with one month warranty) and replaced with another one which was working just fine till yesterday night when my kid pushed the power button (she is just 2 year old skinny girl) and the button got stuck and did not respond anymore.What can I say... too fragile .This button is supposed to be pushed about twenty or so times a day.I never had such experience before.All my portable devices are nice and sturdy and even if i drop them by accident I've never ever got anything more than a scratch.Even though I loved this tablet I would say that this is a weak design point.Too fragile for a device of that class and price tag.
More interesting is to see what Acer's answer would be.I have no proper purchase receipt to claim my 1 year warranty since the item is second hand (mint, but second hand) and if they say they will charge me for the repair I will definitely quit the Acer's camp
I'll get back after call to the tech support
Are you the HULK or related to his family?
This has been mentioned here on the forums several times and the issue boils down to the fact that they've used cheap adhesive to attach the power-button to the motherboard.
It is actually pretty easy to repair yourself, though, just remove all the previous adhesive -- be careful not to scratch anything on the motherboard --, possibly heat the thing a bit with hairdryer or whatever you have in handy, and apply new adhesive while applying pressure to the contacts so that it doesn't come loose again. Just make sure you're using adhesive that is non-conducting! This whole thing takes about 5-10 minutes.
Yeah anyone needing to clean perhaps some rubbing alcohol and a little brush, it evaporates quickly
Sent from my Acer Iconia A500 using Tapatalk
There is a tear down at just do a google search for..
acer iconia a500 tear down tech republic...
opened and fixed ! Instead trying to fix the ugly little thinky I intsalled a new button and connecti it with a plain wire.the mod took a while but I$m sure it will last forevr!!!
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
They mentioned that the repair would be too costly because they need to change the motherboard...
and the estimte was about 400 USD .Cool isnt it ?The guy on the custmoer support line was perhaps a good guy ....without any technical sence and knowledge
opened and fixed ! Instead trying to fix the ugly little thinky I intsalled a new button and connecti it with a plain wire.the mod took a while but I$m sure it will last forevr!!!
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
They mentioned that the repair would be too costly because they need to change the motherboard...
and the estimte was about 400 USD .Cool isnt it ?The guy on the custmoer support line was perhaps a good guy ....withowt any technical sence and knowledge
acera500 said:
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
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Hah. As if, it's already documented and easy to prove that they didn't attach the button properly. It is not end-users' fault in any way or form.
They mentioned that the repair would be too costly because they need to change the motherboard...
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They were just trying to squirm out of the responsibility. They know perfectly well that replacing the button costs about 2€ (including taxes and postage!), it does not in any way or form require replacing the motherboard.
hummm did you get that 400.00 quite by email.. or was it a phone call.
Acer has a fixed 199.99 fee for all repairs on Laptop and tablet computers. The guy you talked to was misleading.. go to there website somewhere it tells about this.. I MYSELF Have called acer about getting a Gateway notebook main board replaces.. 199.99 . I FOUND the board on ebay for 70.00 and did it myself.
the support guy saying up front that you broken is IS VERY Not there way of doing business. They are always we dont know SEND IT IN We will then tell you.....
Call back and talk to another person and Complain ... about the other guy.
good luck
Could you possibly show how you did the repair job? I working on trying to install an external power button, and this would be quite helpful. The tablet is going in the dash of my car, and the power button wont be accessible anymore.
rharms77 said:
Could you possibly show how you did the repair job? I working on trying to install an external power button, and this would be quite helpful. The tablet is going in the dash of my car, and the power button wont be accessible anymore.
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Sorry, I can't remember the thread where there was pictures of this. But really, it's not difficult. You just heat the old glue so that it comes off easily, you can even scratch it off with something sharp just as long as you're REALLY careful about not scratching the motherboard.
Buy or loan one of those tiny solders clocksmiths use, they're great for small electronics work and a heatgun. Oh, and I still remind once more, whatever glue you're going to use please do make sure it's non-conductive.
Alright, I'll see what I can figure out. I think I've found an alternative to this, so we'll see how it works out. Thank you though.
Acer Iconia A500 Power Buton Came Loose
WereCatf said:
This has been mentioned here on the forums several times and the issue boils down to the fact that they've used cheap adhesive to attach the power-button to the motherboard.
It is actually pretty easy to repair yourself, though, just remove all the previous adhesive -- be careful not to scratch anything on the motherboard --, possibly heat the thing a bit with hairdryer or whatever you have in handy, and apply new adhesive while applying pressure to the contacts so that it doesn't come loose again. Just make sure you're using adhesive that is non-conducting! This whole thing takes about 5-10 minutes.
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Hi, I was wondering if you could help me fix my tablet like you did yours. I have found LOTS of forums with ppl with this same problem and have tried to fix it myself. I don't know what to do. Some say to solder it back, some say hot glue, I can't even get the mother board all the way off b/c of the black tape/sd card/ whatever thing that's holding it attached right by the HDMI slot. My A500 has had a broken power button since July 2012. I used to plug it in or use a safety pin to reset and when it lit up I would unlock it and keep using it. That worked until the day I let it die completely. Now that it has died completely I Don't know another way to power it on besides using the power button. Could you post pics????
I have an interesting issue with my wife's TF101. The sound cuts out when you have the device tilted at more than 45 degrees. It works great when it is standing upright. I checked around and found others had the problem, and I already tested squeezing the sides to determine if the issue was a connection in the speakers. The squeezing did not help, so I am not keen on taking it apart to insert more padding. Is anyone else having this problem?
Well judging from the teardown pictures, squeezing down the affected area doesn't really rule out a bad connection between the speaker I think. When you squeeze it down it wouldn't really be re-inforcing the connection. The only reason this made sense on the TF201 was because their Wi-Fi board was connected to the mainboard by pressured pogo pins, this doesn't appear to be the case here.
Furthermore what if the broken connection was not at the speaker connection to the mainboard but in another area? What if it was a broken trace on a connecting part of the PCB? Again, squeezing doesn't rule anything out. What if something is shorting out?
The only practical alternative is that your wife's TF101 has been bit by the poor speaker quality and the speaker is dying. It's not uncommon to see people complain that the speaker died and they had to RMA it, I suspect it's happening here. Realistically there's nothing you can do at home on the software or hardware side of things, unless you want to risk taking it apart. All you have left is to do an RMA and if I were you I would have it done.
Sorry. Hopefully the RMA turns out well.
Thanks, man. I figured that but was hoping for another option on here. Boo!
Hi
I'm living in Italy and i have the same problem, I sent in assistance (czech repubblic)the tf101 10 days ago with rma not having heard,today i call, they told me is not covered under warranty and possibly pad fell to the ground!!!!!
The tf101 when I sent was perfect without a scratch, has only 1 months of life!!!
I protested, but they told me to wait to send the email from the assistance and with the budget to pay for repair,that will give evidence about....
I'll let you know as soon as news.
Massimo
Not sure if i posted in the right place but i was wondering if anyone knows where i can get an audio/headphone jack replacement mine is cracked at the top. The only thing i can find are the housing and rear speaker. Any help greatly appreciated.
Sent from my PC36100 using XDA
The part that is most likely cracked would be the port on the housing and not the jack itself but if it is the actual jack ita not going to be repairable as it is soldered to the logic board which is done with micro solders which is next to impossible to do by hand
We are legion, for we are many
Sent from my Anonymous DeathStar in the depths of GalaXy S2
I just noticed a few days ago, that my sound was going in & out or getting staticky while using my Beats...I unplugged it & realized that I have to plug it -just so- so the sound stayed clear. I was hoping I had just improperly plugged it.
So if it's the latter, it's shot with no hope of warranty service/replacement... unless I unroot & reflash the stock ROM, yea?
Discouraging **sigh**
So if it's the latter, it's shot with no hope of warranty service/replacement... unless I unroot & reflash the stock ROM, yea?
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Nope, physical damage isn't covered under the warranty.
sitlet said:
Nope, physical damage isn't covered under the warranty.
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generally i agree with you... but i think that the headphone plug is looked at like the charging port. it is meant to be used and if it breaks they should fix/replace it. They jsut dont want to be replacing phones because of people dropping/throwing their phones. I myself have NEVER dropped my evo and iv had it for about a year and a half.
i think that the headphone plug is looked at like the charging port. it is meant to be used and if it breaks they should fix/replace it. They jsut dont want to be replacing phones because of people dropping/throwing their phones.
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I agree. My cell is <4 mos old. It is in pristene condition, I have a tank of a case and it has not been mistreated. If I took it back to my cell provider...at the very least...I'd hope they'd try to send it in for warranty (see what happens) and offer me a decent deal for a replacement. I've learned though...that customer/warranty service...does not always work out the way we think it should.
Appreciate the feedback.
if your rooted call them first. then if they say they will replace/fix it you can unroot and get it taken care of. just trying to keep you from unrooting and taking it in if they arent gonna do anything.
and a side note, a headphone jack, hdmi port and charger port are not "physical" damage... technically they are, you can see them, but if damaged/not working it is very unlikely that you did anyhting to it for it to quit working. on older phones, iv had messed up antennas, bad charging ports, headphone jacks with plugs broken off inside, buttons that came off and they either fixed/replaced the phone. They will even replace your battery if it stops holding a charge if its less than a year old (free of charge) unless I just have an awesome repair center in my area that is very customer oriented.
I have an at&t galaxy s4 that's still under warranty for another couple of months. Recently, I made the mistake of placing my phone on a kitchen counter with a few drops of oil (room temperature) on it. I noticed it as soon as I picked the phone back up, and the oil definitely crept into the phone's loud speaker at the back. Luckily, this is the only part of the phone that it got to.
The loudspeaker sounds much worse now - not so 'loud' any more, and sounds very muffled. It is definitely damaged. I've set the phone in a cup of rice, although I'm not really sure how effective this method will be for oil. Is there anything else I can do to fix the problem myself?
If not, what I'm wondering is if at&t/samsung will have a way of finding out that it was damaged by oil (liquid); because if they do, I will get charged full price for whatever replacement they send me.
Any tips on how to proceed?
Rubber isn't going to do any good. I would try push and hold a paper towel against the speaker and hope out wicks the oil away.
In regards the Samsung/at&t, of course the should charge you. You did the damage why should they have to pay
Sent from my Nexus 5
jd1639 said:
Rubber isn't going to do any good. I would try push and hold a paper towel against the speaker and hope out wicks the oil away.
In regards the Samsung/at&t, of course the should charge you. You did the damage why should they have to pay
Sent from my Nexus 5
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Rubber? Not sure what you mean there ...
Regarding the warranty, let me elaborate the reason why I'm considering whether to send it in or not:
If at&t/samsung decide that my phone is not covered under the warranty, their course of action is to return my phone to me, un-repaired, and charge me full price (read: $579) for a certified replacement S4 (read: not brand new, without battery or cables or chargers) that they will have sent me before hand. I hardly think that this fair. I'm not saying it's not my fault that the speaker is damaged, but I'd at least like to find out what the chances are of getting this minor issue fixed under warranty without having to shell out full price for a re-certified replacement of a year-old phone.
sevengroove said:
Rubber? Not sure what you mean there ...
Regarding the warranty, let me elaborate the reason why I'm considering whether to send it in or not:
If at&t/samsung decide that my phone is not covered under the warranty, their course of action is to return my phone to me, un-repaired, and charge me full price (read: $579) for a certified replacement S4 (read: not brand new, without battery or cables or chargers) that they will have sent me before hand. I hardly think that this fair. I'm not saying it's not my fault that the speaker is damaged, but I'd at least like to find out what the chances are of getting this minor issue fixed under warranty without having to shell out full price for a re-certified replacement of a year-old phone.
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I'm guessing he meant rice, not rubber. There's not really another option, besides attempting repair yourself or through a third party.
Sent from my SGH-I337 running Blackbox 3.0
DeadlySin9 said:
I'm guessing he meant rice, not rubber. There's not really another option, besides attempting repair yourself or through a third party.
Sent from my SGH-I337 running Blackbox 3.0
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Lol, darn Swype word correction
Sent from my SAMSUNG-SGH-I727
jd1639 said:
Lol, darn Swype word correction
Sent from my SAMSUNG-SGH-I727
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So apparently at&t has Device Support Centers where I can take my phone in, and they'll diagnose it on the spot and let me know if my warranty will cover it or not. I'll keep you guys posted on how that goes ...