Database Users

Galaxy Tab 10.1 Newton Rings are due to my abuse apparently

Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"​
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam

I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.

Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.

ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.

Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?

For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO

Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.

Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
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Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.

Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
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Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?

Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.

I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..

samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem

Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium

ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?

Replacement parts

Not sure if i posted in the right place but i was wondering if anyone knows where i can get an audio/headphone jack replacement mine is cracked at the top. The only thing i can find are the housing and rear speaker. Any help greatly appreciated.
Sent from my PC36100 using XDA

The part that is most likely cracked would be the port on the housing and not the jack itself but if it is the actual jack ita not going to be repairable as it is soldered to the logic board which is done with micro solders which is next to impossible to do by hand
We are legion, for we are many
Sent from my Anonymous DeathStar in the depths of GalaXy S2

I just noticed a few days ago, that my sound was going in & out or getting staticky while using my Beats...I unplugged it & realized that I have to plug it -just so- so the sound stayed clear. I was hoping I had just improperly plugged it.
So if it's the latter, it's shot with no hope of warranty service/replacement... unless I unroot & reflash the stock ROM, yea?
Discouraging **sigh**

So if it's the latter, it's shot with no hope of warranty service/replacement... unless I unroot & reflash the stock ROM, yea?
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Nope, physical damage isn't covered under the warranty.

sitlet said:
Nope, physical damage isn't covered under the warranty.
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generally i agree with you... but i think that the headphone plug is looked at like the charging port. it is meant to be used and if it breaks they should fix/replace it. They jsut dont want to be replacing phones because of people dropping/throwing their phones. I myself have NEVER dropped my evo and iv had it for about a year and a half.

i think that the headphone plug is looked at like the charging port. it is meant to be used and if it breaks they should fix/replace it. They jsut dont want to be replacing phones because of people dropping/throwing their phones.
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I agree. My cell is <4 mos old. It is in pristene condition, I have a tank of a case and it has not been mistreated. If I took it back to my cell provider...at the very least...I'd hope they'd try to send it in for warranty (see what happens) and offer me a decent deal for a replacement. I've learned though...that customer/warranty service...does not always work out the way we think it should.
Appreciate the feedback.

if your rooted call them first. then if they say they will replace/fix it you can unroot and get it taken care of. just trying to keep you from unrooting and taking it in if they arent gonna do anything.
and a side note, a headphone jack, hdmi port and charger port are not "physical" damage... technically they are, you can see them, but if damaged/not working it is very unlikely that you did anyhting to it for it to quit working. on older phones, iv had messed up antennas, bad charging ports, headphone jacks with plugs broken off inside, buttons that came off and they either fixed/replaced the phone. They will even replace your battery if it stops holding a charge if its less than a year old (free of charge) unless I just have an awesome repair center in my area that is very customer oriented.

Is this fixable? Broken Screen

My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.

I'd think so. Try getting a replacement screen (maybe give it a month and wait for a bad esn phone) and replace it.

My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.

iFixit has a teardown of the SGS3 that seems to indicate that it might be harder - or at least, more expensive - than you think: http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1
Sent from my Transformer TF101 using xda premium

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
Click to expand...
Click to collapse
Yeah, it's not easy, but it is doable. This site http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1#.T-AmIxeXSjP will show you a Teardown of the Samsung Galaxy S III. Also here's a youtube video http://www.google.com/url?q=http://...twIwAA&usg=AFQjCNG6aQgFNGyrNHDUzCcLecgR7qRHvA on How to Replace Screen to walk you through it.
Hope This Help's

The phone is still alive. Only the screen is pretty much useless now. Either sen it to Samsung and have them repair at an expensive fee or do it yourself which is $200~. My vibrant had the same symptoms too. I wouldn't imagine a phone that survived after dropping out of a car running at 80 kmh
Sent from my iPhone using Tapatalk

if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.

Just get insurance for it. Then after 30days call them tell them the screen is broken and they either fix it or replace ur phone. That is the best thing to do.

zeesubalpha said:
if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.
Click to expand...
Click to collapse
Sammy warranty does not cover this.

i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si

ZServ said:
My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.
Click to expand...
Click to collapse
Digitizer
Sent from my SGH-T999 using xda app-developers app

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
Click to expand...
Click to collapse
how to replace it (300$AU) + do it yourself: http://youtu.be/_70-W9JjVjg

zeesubalpha said:
i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si
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Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
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calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
here's my point: don't do it yourself unless you're very confident you won't mess it up. and considering you posted on this forum to begin with, you probably need to send it in

zeesubalpha said:
calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
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Click to collapse
Then learn to keep your mouth shut since you do not know what you are talking about.

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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You forgot to take your meds this morning ?

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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right away oh mighty dasistsparta, who has been on the forum for an entire month longer than i have. i will refrain from posting anything else on the forum that is not 100% verified, irrefutable fact

So this gorilla glass 2 stuff really doesn't work I guess....

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
Click to expand...
Click to collapse
Why do noobs like you feel the need to act as the almighty forum police? And considering you've been a member for less than a month, I'd wager that you're likely calling the kettle black. We have mods, we don't need you to start a flame war with someone that's only trying to help.
Edit: enjoy the free accidental thanks.
Herp derp Captivate Tapatalk 2

moonfire711 said:
So this gorilla glass 2 stuff really doesn't work I guess....
Click to expand...
Click to collapse
Is scratch resistant but not unbreakable, I have drop my old evo lte and nothing happened and I seem some people hitting the one x too, but don't it in the streets while driving is too much,
The screen are too expensive for this phone just like the gnex
Sent from my SGH-T999 using Tapatalk 2

[Q] Wireless charging orb damaged my N4...

Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.

NelsonTheMoron said:
Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.
Click to expand...
Click to collapse
Seriously Doubt LG will repair it without cost... Mainly because you shouldn't have set the phone so close to the edge of the table/desk when it was being held up by rubber and magnets. Its not impossible for it to slip off.. Specially IF you have a case on the phone, which reduces the strength of the magnets grip.
No cheaper way to get it fix other than through LG.. At least none that I have found.

There aren't 't any magnets in the orb that hold the Nexus 4. I've heard the back late is easy to change. Maybe you can find one cheap on ebay or somewhere else and change it yourself.
Sent from my Nexus 4 using Tapatalk 2

Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.

grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
Click to expand...
Click to collapse
+1. Thanks

grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
Click to expand...
Click to collapse
Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4

TheIntruder said:
Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4
Click to expand...
Click to collapse
Gravity ftw.

@OP I'm gonna suggest you do a search for replacement back. Don't take me wrong, not trying to be a prick. I'm driving and wanted to let you known there might be an alternative. There are 1-2 threads, one guy asks people to pm him to buy the back. Also I think its simple to replace it by just removing the two screws. One thread a guy mentions he sent his back to LG and it cost him $64 total and two weeks. There are backs online about $35-50.
Hope that helps

Warranty Replacement

So a while back I started hearing a noise near the rear camera module that sounded like something was loose. I ended calling One Plus and they told me to send in my device for a replacement. A little while later they told me the noise was normal operation from the OIS camera. But I just got a charge about a month after the case was closed saying they charged my card for phsycial damage/ water??? Anyone ever dispute their charge or had anything like this happen?

Nitro1max1 said:
So a while back I started hearing a noise near the rear camera module that sounded like something was loose. I ended calling One Plus and they told me to send in my device for a replacement. A little while later they told me the noise was normal operation from the OIS camera. But I just got a charge about a month after the case was closed saying they charged my card for phsycial damage/ water??? Anyone ever dispute their charge or had anything like this happen?
Click to expand...
Click to collapse
Firstly, any type of optical camera with movement in the lens is going to make that sound. It's quite normal.
In regards to the charge, what was it? Significant or cheap?
Seeing as it's a phone with an IP rating I would certainly be disputing it.
Have you submerged your phone? Have you noticed any issues if so?
I've washed my phone and I do so quite often, only under the cold tap, have done this with all of my IP rated phones, never had an issue.
Lastly it's worth noting that the water damage indicators can turn red in humid rooms, so if you've been in a humid place for any extended periods of time then that could be the cause, Macs have been known to do this for years, kind of an old trick Apple plays on it's prized loyal customers into buying a new £2,000 liability.
Difficult to prove either way but I would dispute it all the same.

The charge was $1,060!!! That's why I'm very upset. I pre-ordered the phone from One Plus the day it came out. I maybe got the phone wet a few times, but honestly I don't think I ever sermergd it in water. I didn't know about the noise, but I did call their tech support and they said it shouldn't be there so I got a replacement

Nitro1max1 said:
The charge was $1,060!!! That's why I'm very upset. I pre-ordered the phone from One Plus the day it came out. I maybe got the phone wet a few times, but honestly I don't think I ever sermergd it in water. I didn't know about the noise, but I did call their tech support and they said it shouldn't be there so I got a replacement
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Click to collapse
No that is wrong. They've charged for a new phone? That's obviously not right.
When you sent the phone back? This doesn't make sense to me.
You sent it back because it had a click sound?
They receive it and say it's got water damage, that'll a grand please.
Why didn't you just say no it was working when I sent you it, please send it back I'll pay for shipping.
??
I'm failing to see how they've charged for this or why you let them if the phone was functional.

dladz said:
No that is wrong. They've charged for a new phone? That's obviously not right.
When you sent the phone back? This doesn't make sense to me.
You sent it back because it had a click sound?
They receive it and say it's got water damage, that'll a grand please.
Why didn't you just say no it was working when I sent you it, please send it back I'll pay for shipping.
??
I'm failing to see how they've charged for this or why you let them if the phone was functional.
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Click to collapse
I didn't realize the sound was normal, after some research I found out it was the OIS sensor which kinda is disappointing but it's okay. Yes there warranty department will ship out a new device to you, they put a charge of a grand on your credit card. Then you send in the original device.
I did send them an email saying I will just take my original phone back if that's the case. I also asked how they made the determination, it was a generic email because it also mentioned that the charge could be caused because they didn't receive the device. But I got an email saying they received the device then 2 weeks later they sent me the email saying they charged my card.