Database Users

Cracked Screen

I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.

Wow, sorry dude. I hope Google can help you out on this matter. Maybe you did bump it somewhere without knowing?

Are you sure it wasn't pressure from contents of the pack itself?

senseless post, never mind me.

Bummer...let us know if you can get it replaced.

So I guess we can safely say this isn't the Gorilla glass as found on the Droid.

pics? and does the phone not even turn on? ive see dozes of iphone users with cracked screens still touching away at it uncontrollably lol

yeah cracked capacitive touch screens usually continue to work fine and the screen under them should not be effected unless it took a pretty darn good hit
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover

crater said:
I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.
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Click to collapse
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.

JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
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Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.

well it sure as hell didnt punch itself in the screen

Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.

crater said:
Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.
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From what I've read there's been a lot of different stories of whether or not asurion will cover the phone, but from what I can tell they do- and it's also listed on their phoneclaim.com site (though I don't recommend using it.. it's usually easier to call, I work for tmobile and customers that come in have tons of complaints from that)
To add insurance to the phone you may have to go into a retail store from what I read and show them a reciept from google that it was bought, and they'll add it to your account, so hopefully you can do that, heh. I'll keep a lookout for any new info and post it here, so keep us updated on the status ^^
Sounds like the water bottles may have hit it at an angle, there could have been a bump or something that caused the plastic lid of the bottle to become compressed against the phone, thus resulting in a pressure crack (which explains the spidering) Even if it's in the padded section, keep in mind that if you put enough pressure on a screen it'll crack, as everything has it's breaking point. For your next one nexus one (lol, 'nextus one') I'd probably recommend a hard-leather pouch for when you're going hiking so it doesn't happen again, and the soft-case for your pocket for less bulk
Once boxwave comes out with their anti-glare screen protectors, I'd suggest one of those as well to prevent the little nicks and such ^_^
Good luck!

JoshHart said:
Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.
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seems like it might be a downside of an OLED screen. I've seen several cracked G1's work fine, it does surprise me that the N1 won't display anything at all.. maybe the video cable came unplugged somehow. Hmm.

I called T-mo and she said they show it as a phone that can make a claim if you already had insurance on your account, but that she wasn't able to add it to a new Nexus One since t-mobile does not support or sell it. I tried to talk her into it repeatedly and she said it just wouldn't let her. I said thanks and politely hung up. I'm gonna try calling back again to get someone else in a bit.

OMG! That really bites! Was it really hot out? I really feel for you I paid full price for mine too. Thats why I'm looking for a hard case. Hope it works out for you.

Same problem - cracked screen on Nexus One
OK I was not hiking or anything - just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.
I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.
I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. If you call them and get the price for replacing the screen, please post it here so I and others know what to expect.
Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.
Hope this helps - I'm in the same boat. Good luck.

I compare the Nexus screen to Heros. It feels like Nexus has a plastic screen?

JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
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Sorry, but if you try to do the insurance thing listed here, your claim will be denied. Asurion checks to see when you last used the IMEI number to place a call. They will see that you have been unable to place any calls since a certain date and added insurance after that date. They will know your device was damaged before you added the insurance and deny the claim. Since your touch screen still works, perhaps try holding the search button to initiate a call through voice dialing. If you can make a call after adding the insurance, you should be good.

Frito11 said:
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover
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Same here. Always on the rear pocket, even when driving and its still in pristine shape (sold it yesterday, snif!). From your second assertion, looks like the G1's display is even stronger than the back (not as flexible, though).

Help with newton thing on my screen!!

Please please please somebody help me. I have the little oil spot inside of my screen. How do I get rid of it permanently without sending it to Samsung?? I'm going on a trip in 2 days and need to take it along with me. So any info on how to fix it would be great!!
Sent from my SGH-T989 using xda premium

Put it in the fridge for 10 minutes.

etbob623 said:
Put it in the fridge for 10 minutes.
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This a permanent fix?
Sent from my SGH-T989 using xda premium

Blow very gently into the charging port. You will need to put your lips there to get a seal, but don't slobber all over it. A good fix when you are out in the world but I suspect the fridge option is better in the long run due to moisture.
Sent from my GT-P7510 using XDA App

Permanent enough to not be annoying. You might have to do it every few months at the most.

i solved mine by putting a few layer of folded paper abt 2" x 0.5" at the back, middle, abt an inch or two of the top. you got to experiment the placement as well as the thickness of the folded paper yourself. too much then it will make it worst, too little and it wont make a diff. then i snap it back into the original book case folder. this force the tablet to bend upwards a little in the middle and i no longer have the oil stain. but it does once its out of the case. i consider my solution sort of "permanent" for me...

As far as I know, there's no "permanent" solution except sending it in. If I was you I'd just deal with it for the days you're out and send it in when you have time (it's what I did). Unless yours is way worse than most, you can't see it when it's turned on (maybe if you're really looking for it). BTW- they stopped using the defective screens at least 3 or 4 months ago; I'm surprised you got one that has it. Was it new or used when you bought it? In case you're curious, Samsung never asked me for proof of purchase, so if you're worried about second-hand purchase not having a warranty, I'm pretty sure they'll fix it no matter what...
*Look at that. A mod edited my post. Good to see there's actually mods here; bummer all you do is edit posts that are critical of the mods instead of real moderation (stickies, deleting and merging duplicative threads; editing badly-written post titles; generally making the site and the search function more useful....).

Service Center
Just send it to the service center

Mine was really bad, it took up a huge portion of the screen, but you could only see it from an angle not when looking directly at it. I bit the bullet, called Samsung. The service lady was very nice, problem was immediately acknowledged , no questions asked , just the serial number info. I had it back in less than two weeks. Very glad I sent it it! Oh, back up your data! Mine came back factory restored. Just do it! The rings will come back even after putting it in the fridge!

slack04 said:
As far as I know, there's no "permanent" solution except sending it in. If I was you I'd just deal with it for the days you're out and send it in when you have time (it's what I did). Unless yours is way worse than most, you can't see it when it's turned on (maybe if you're really looking for it). BTW- they stopped using the defective screens at least 3 or 4 months ago; I'm surprised you got one that has it. Was it new or used when you bought it? In case you're curious, Samsung never asked me for proof of purchase, so if you're worried about second-hand purchase not having a warranty, I'm pretty sure they'll fix it no matter what...
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I got it from Best Buy!!! Just my luck

twolfekc said:
I got it from Best Buy!!! Just my luck
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So did I.. I. Taking mind in today.
galactic FORCE!

I got my tab back in August 2011. I've always been able to generate these rings by pressing hard on the screen, but they would eventually fade away after a few seconds on their own.
Yesterday, for the first time, the rings stayed. After a while, I was able to bend/press/smear them away, but this has me worried. Now, the rings appear with just slight pressure on the screen.
Should I wait until it gets worse? Maybe I should just call and request to send it in as Samsung seems to be replacing them no questions asked? I'd love to just get this new and improved screen you guys are talking about.

Sending it to the service center is painless and it'll be back into your hands in less than 10 calendar days.
Or you can just live with it. For the most part you can't see it when you're using the Tab. I lived with it for 6 months before deciding to send it in. Then I kicked myself for not sending it in sooner.

You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?

Ken4G said:
You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?
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I did. Some days they were there, sometimes not. I called and they immediately acknowledged the problem and sent me an RMA. I don't think the repair person even checks. They just replace the screen.

Awesome. Thanks for the info.

Ken4G said:
You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?
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Absolutely. It's a known problem; they shouldn't even give you any trouble if you call it "newton rings" (don't call it oil spot or water or they'll think it was your fault). One other bit I should have mentioned: most of the screens that got the problem did not have a logo on them. The ones they're replacing them with say "samsung" on the bottom. It's better than having the rings, but I do miss my logo free slate...

I do not have the logo. Hmmm, I don't know how I feel about this. Where is the logo? Is it on the long edge or the short edge? I use my tab 100% landscape.

Mine has the logo on the bottom long edge, centered. I actually like having it because when someone asks me if it's an iPad I just point to the logo.

Thinking about calling. Is there a special phone number in the USA for these Newton Ring cases? Or just use the 800-726-7864 number on their support page?

Is this fixable? Broken Screen

My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.

I'd think so. Try getting a replacement screen (maybe give it a month and wait for a bad esn phone) and replace it.

My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.

iFixit has a teardown of the SGS3 that seems to indicate that it might be harder - or at least, more expensive - than you think: http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1
Sent from my Transformer TF101 using xda premium

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
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Click to collapse
Yeah, it's not easy, but it is doable. This site http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1#.T-AmIxeXSjP will show you a Teardown of the Samsung Galaxy S III. Also here's a youtube video http://www.google.com/url?q=http://...twIwAA&usg=AFQjCNG6aQgFNGyrNHDUzCcLecgR7qRHvA on How to Replace Screen to walk you through it.
Hope This Help's

The phone is still alive. Only the screen is pretty much useless now. Either sen it to Samsung and have them repair at an expensive fee or do it yourself which is $200~. My vibrant had the same symptoms too. I wouldn't imagine a phone that survived after dropping out of a car running at 80 kmh
Sent from my iPhone using Tapatalk

if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.

Just get insurance for it. Then after 30days call them tell them the screen is broken and they either fix it or replace ur phone. That is the best thing to do.

zeesubalpha said:
if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.
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Click to collapse
Sammy warranty does not cover this.

i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si

ZServ said:
My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.
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Click to collapse
Digitizer
Sent from my SGH-T999 using xda app-developers app

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
Click to expand...
Click to collapse
how to replace it (300$AU) + do it yourself: http://youtu.be/_70-W9JjVjg

zeesubalpha said:
i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si
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Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
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calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
here's my point: don't do it yourself unless you're very confident you won't mess it up. and considering you posted on this forum to begin with, you probably need to send it in

zeesubalpha said:
calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
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Then learn to keep your mouth shut since you do not know what you are talking about.

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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You forgot to take your meds this morning ?

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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right away oh mighty dasistsparta, who has been on the forum for an entire month longer than i have. i will refrain from posting anything else on the forum that is not 100% verified, irrefutable fact

So this gorilla glass 2 stuff really doesn't work I guess....

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
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Click to collapse
Why do noobs like you feel the need to act as the almighty forum police? And considering you've been a member for less than a month, I'd wager that you're likely calling the kettle black. We have mods, we don't need you to start a flame war with someone that's only trying to help.
Edit: enjoy the free accidental thanks.
Herp derp Captivate Tapatalk 2

moonfire711 said:
So this gorilla glass 2 stuff really doesn't work I guess....
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Is scratch resistant but not unbreakable, I have drop my old evo lte and nothing happened and I seem some people hitting the one x too, but don't it in the streets while driving is too much,
The screen are too expensive for this phone just like the gnex
Sent from my SGH-T999 using Tapatalk 2

Broken the USB port -_-

Last week when charging my phone, it slipped off my desk and something happened inside the phones USB port. The little metal contact was moved out of place. I could still charge, but it had to be at a certain angle and if I picked it up it stopped charging.
And this morning, I broke it even more. I dropped it into a bowl of milky cereal. I didn't think it would be too bad. I wiped it down and I've been using it fine all day at college. But I've just got home and went to test if it still charged. On my own little USB cord I had from elsewhere it didn't work, but on the official LG one it worked after a LOT of shuffling around and changing the angle.
I'm gonna leave it as it is to make sure it doesn't stop charging, because I don't have a wireless charger handy.. I would also prefer to get the official orb from Google, because I don't want to spend a lot of money of something that doesn't work very well.
I was wondering if there is a way to fix this myself, or can I get a replacement from Google/LG?

Good lord your phone is in very bad hands
Sent from my Nexus 7 using Tapatalk HD

Dragooon123 said:
Good lord your phone is in very bad hands
Sent from my Nexus 7 using Tapatalk HD
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I'm actually quite careful with my phone! It's just very smooth and slippery..

I would call them and tell them it no longer charges.
See what they say. Worst thing they do is say not covered.
I would omit the milk and dropping parts.

tweaked said:
I would call them and tell them it no longer charges.
See what they say. Worst thing they do is say not covered.
I would omit the milk and dropping parts.
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So if I just say it's stopped charging, they might be kind a send a replacement without any hassle? Or would I have to return the device?

There is no need to leave a post in the respective thread if you are reporting something. Please stick to the topic guys.

[Q] Paint peeling off comes under warranty?

Hey guys. I got my Nexus6P exactly on the 1st of this month through a local retailer here called Poorvika mobiles. Pretty awesome and I've had no problems until today when I found the paint on the right corner edge of my phone seems to have peeled off. I'm pretty sure it's not a scratch as I've had a Spigen rugged armor case since day 10 and I check my phone occasionally for issues. I want to know if this would come under warranty as this is pretty soon for a phone of this cost to have paint come off. Picture attached to post.

Couldn't attach picture to first post for some reason. Posting here.

And will they accept if I return it?

Maybe, call them and report your results.

They might, but you'll need to contact them...

It's rudimentary...
Sent from my Nexus 6P using Tapatalk

UPDATE: So I remove my case today for the first time after taking that picture and holy f**k. It's chipped on the top. It's been in the case the whole time. Right now, I'm at home most of the time and the phone is either with me or on a table. It hasn't fallen even once to date. I have no clue as to what is happening

You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.

What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk

Gorgtech said:
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
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Mine was manufactured on 11/11. And I think I'll head over to the store now and show it to them. The problem right now is I have no real proof of anything. Anyway, I guess it'll be worth the ask. One of the reasons, I purchased this phone apart from it's awesome performance is the looks. It sucks to see this happening to a great phone like this so early.

bipoler said:
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
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Yeah. I live with my parents who hate android so they never touch my phone. Apart from that, I sleep the last at night so there's no way anyone could've taken it. Also it's in its case all the time.