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We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
I mailed some people I know at Samsung SA and this was their official response
Good Afternoon All,
With regards to your queries around the CarrierIQ software being installed on Samsung phones, pelase see below an official response from Samsung HQ as requested.
Official response:
“We can confirm that the CarrierIQ software is not installed on Samsung mobile phones sold in South Africa.”
** Ends**
Please can I ask that if you receive any direct media related queries that you please re-direct them to Orange Ink (as per my below details) – Samsung South Africa’s PR agency - so that we can manage this from a Samsung perspective in line with HQ requirements.
Thanks in advance for your understanding.
Kindest regards
Click to expand...
Click to collapse
So after that i posed the following quest if there are anything other than Carrier IQ that capture and log phone usage statistics and waiting for a reply now.
Will let you know of the outcome from them as soon as I recieve any additional feedback.
Contacted Samsung Australia about the dock icons not being able to be replaced/moved etc.
Here is the reply.
"Thank you for contacting Samsung Customer Care.
I apologise for any inconvenience but this is a new feature which has been installed in the latest firmware update. This may change in future firmware updates but we do not have confirmation at this time.
If you have any further enquiries, please do not hesitate to contact Samsung Customer Care on 1300 362 603.
Thank you for contacting Samsung.
Kind regards,
Nathan
Samsung Customer Care
http://www.samsung.com.au"
So there ya have it. we are stuck with Phone Contacts Messaging Internet Apps across the bottom whether we like it or not.
Lol don't stress I am sure a dev will work out a way to change it. Seems simple. I have seen devs deal with much more complicated things
Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )
I'd be willing to be a participant.. Pm me with details..
Sent from my A0001 using XDA Premium 4 mobile app
I'd love to help you out. Have owned both the oneplus one and oneplus 2 and have some interesting ideas for the company.
I'm from Madrid! We can talk about this in Spanish if u want!
Enviado desde mi Oneplus One mediante Tapatalk
Allarike said:
Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )
Click to expand...
Click to collapse
I can do but probably what's app or hangouts chat will be better for me. I am technology geek know quite well about this field
Thank you for the interest!
Thank you guys for the interest on participating in the interviews!
I have messaged all of you!
If anyone else is interested, please post here or message me!
With best regards,
Allar
i am ok with the interview
I can be of some help as well
Regards,
acervenky,
XPT
Let me know if I can help.. :&
#10
I can't do the Skype but please see my experience with OnePlus service below:
I have recently ordered several One Plus Two accessories from OnePlus. They sent the wrong items in the two packages that I ordered. I called their Help Line and had to wait for half an hour for someone to pick up the call. I also tried the Online Chat and my number was simply skipped over.
When someone from the OnePlus Support Line eventually answered my call, I was told to send photos and my issue would be given high priority. A ticket was opened for me and I replied with photos attached. No reply after a day so I called again and was told that my issue has now been given top priority and was asked to wait for 48 hrs for reply. After 36 hrs, there was still no reply so I called again and was told they couldn't get through to their logistic department.
As I needed to use the item immediately on my new phone, I re-ordered the item that was not sent in the original package while waiting for OnePlus to sort out the problem. That item was issued with a tracking number that Royal Mail (post office in the UK) can't recognise with the comment that it's a wrong number. I called the OnePlus Support Line and was told she couldn't get through to the Logistic Department but Royal Mail can't track item less than 500g. I then called Royal Mail and was told that items less than 500g CAN be tracked.
OnePlus then replied to my ticket to ask me to post photos again and showed me photos examples of DHL packaging with the delivery note. The thing is, Royal Mail packaging is different and it doesn't have delivery note. I can't produce the DHL package and delivery slip when they sent the items to me by Royal Mail.
Really terrible service. They have no idea how to provide service to developed countries. I have yet to use my new One Plus Two phone. I am waiting for the accessory (that never arrived) to start using my phone. Having read a few comments about phone defects, and with my own experiences of their terrible services, I am really worried if my phone is not working well.
If you have problem and require their service, you have to prove that they made the mistake before they will rectify it. The Support Line is very hard to get through. The instructions on the ticket are also not entirely clear. Expect a 3rd world service if you are from developed countries. Like the justice system in China, they have to be proved wrong, and wait for a long trial, before you get your justice.
Thank you for the interest!
Thanks for the increase and thanks also for the negative feedback. All feedback/experiences are welcome.
I am still looking for 1-2 people to interview. If you are interested send me a message or post here.
With best regards
Allar
Hi! I would be interested as well. Although my vocabulary is not that strong but i'm sure we would be able to have a good conversation. Hit me with the timings and details.
Sent from OnePlus One
Im willing to participate and help you with your marketing dissertation, I'm currently completing my marketing minor for my degree, and would love to dissect Oneplus' Marketing strategy as well, i find it very interesting.
Unfortunately Im in the U.S., so Skype might be difficult, but PM me if you need another participant, maybe Hangouts could work.
Best of luck with your study and research
Sent from my A0001 using Tapatalk
Would love to. How can I help?