Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )
I'd be willing to be a participant.. Pm me with details..
Sent from my A0001 using XDA Premium 4 mobile app
I'd love to help you out. Have owned both the oneplus one and oneplus 2 and have some interesting ideas for the company.
I'm from Madrid! We can talk about this in Spanish if u want!
Enviado desde mi Oneplus One mediante Tapatalk
Allarike said:
Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )
Click to expand...
Click to collapse
I can do but probably what's app or hangouts chat will be better for me. I am technology geek know quite well about this field
Thank you for the interest!
Thank you guys for the interest on participating in the interviews!
I have messaged all of you!
If anyone else is interested, please post here or message me!
With best regards,
Allar
i am ok with the interview
I can be of some help as well
Regards,
acervenky,
XPT
Let me know if I can help.. :&
#10
I can't do the Skype but please see my experience with OnePlus service below:
I have recently ordered several One Plus Two accessories from OnePlus. They sent the wrong items in the two packages that I ordered. I called their Help Line and had to wait for half an hour for someone to pick up the call. I also tried the Online Chat and my number was simply skipped over.
When someone from the OnePlus Support Line eventually answered my call, I was told to send photos and my issue would be given high priority. A ticket was opened for me and I replied with photos attached. No reply after a day so I called again and was told that my issue has now been given top priority and was asked to wait for 48 hrs for reply. After 36 hrs, there was still no reply so I called again and was told they couldn't get through to their logistic department.
As I needed to use the item immediately on my new phone, I re-ordered the item that was not sent in the original package while waiting for OnePlus to sort out the problem. That item was issued with a tracking number that Royal Mail (post office in the UK) can't recognise with the comment that it's a wrong number. I called the OnePlus Support Line and was told she couldn't get through to the Logistic Department but Royal Mail can't track item less than 500g. I then called Royal Mail and was told that items less than 500g CAN be tracked.
OnePlus then replied to my ticket to ask me to post photos again and showed me photos examples of DHL packaging with the delivery note. The thing is, Royal Mail packaging is different and it doesn't have delivery note. I can't produce the DHL package and delivery slip when they sent the items to me by Royal Mail.
Really terrible service. They have no idea how to provide service to developed countries. I have yet to use my new One Plus Two phone. I am waiting for the accessory (that never arrived) to start using my phone. Having read a few comments about phone defects, and with my own experiences of their terrible services, I am really worried if my phone is not working well.
If you have problem and require their service, you have to prove that they made the mistake before they will rectify it. The Support Line is very hard to get through. The instructions on the ticket are also not entirely clear. Expect a 3rd world service if you are from developed countries. Like the justice system in China, they have to be proved wrong, and wait for a long trial, before you get your justice.
Thank you for the interest!
Thanks for the increase and thanks also for the negative feedback. All feedback/experiences are welcome.
I am still looking for 1-2 people to interview. If you are interested send me a message or post here.
With best regards
Allar
Hi! I would be interested as well. Although my vocabulary is not that strong but i'm sure we would be able to have a good conversation. Hit me with the timings and details.
Sent from OnePlus One
Im willing to participate and help you with your marketing dissertation, I'm currently completing my marketing minor for my degree, and would love to dissect Oneplus' Marketing strategy as well, i find it very interesting.
Unfortunately Im in the U.S., so Skype might be difficult, but PM me if you need another participant, maybe Hangouts could work.
Best of luck with your study and research
Sent from my A0001 using Tapatalk
Would love to. How can I help?
Related
We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
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Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
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You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
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Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
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I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium
Dear friends I am owner of beautiful gold 32Gb/3Gb LG G3 D855 Eu, on V10h software.
*Last night I have e-mailed LG customer service about our right and our wish for bootloader UNLOCK on our G3, 1 our ago I got reply:
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
Hi TeaOverclock,
Thank you for your email regarding the G3.
You’re right, we would love to release the boot loader on this phone.
At the moment this is something we are looking into but not something that is a priority I'm afraid. The main assumption here on our side of things is that unlocking this would make rooting the phone much easier, and thus void the warranty on peoples phones. I'm sure you understand that not everyone is as tech savvy as you are and there will be complications as a lot of information is available on the internet which would cause damage to peoples phones if we made it easier to use.
At the moment I cant guarantee that we will unlock it, but as the phone hasn’t been out that long we are more interested in working out the kinks in the software generally than unlocking this. Sorry, maybe in the future we will allow this, and as more and more people are asking for this its becoming something that we may have on our next phone from the beginning. I hope you’re not to frustrated with this answer and that you enjoy the G3 if you have one already.
To reply please click the link for “more questions” at the bottom of the Email by the survey.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance
Kind regards
NameRemoved
Mobiles and G Pad Specialist
Email Team
----------------------------------
LG Customer Services
UK: 0344 847 5454 IE:01 686 9454
Mon-Fri 8am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk
You can even reach us via our Web Chat facility through the LG UK website
http://www.lg.com/uk/support/contact-customer-support
"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
As you can see I am afraid that we only can thrust in our devs...... For LG we are just PROFIT!!!
Regards fellas
Thanks for your efforts mate. At least it's not a closed "NOPE" as previous users have obtained from LG. I hope the campaign in change.org and so make LG consider their position.
Well. When i emailed lg Canada 1 month ago they
Just simply said they couldn't tell me and wait for any future announcement.
So im pretty sure every country has a different email response. Some say no no and some say dont know or then the stupid once say dont know what ya talking about.
Sent from my LG-D852 using XDA Free mobile app
Umm don't they know we can root it with an app in 2 minutes....that makes their argument completely irrelevant.
They are saying clear no, this is just positive writing.. damn lg people. rooting is our choice and we are accountable for this..why the hell lg has to worry. I hope developers are working for some kind of bootloader exploit. It's a shame Lg people are just fooling us with no clear answer.
This email stinks. I don't think LG preps/service employees put random Uppercase words in Sentences and fail to write words like can't (cant/can't). Also the way it's written just looks like it's been done by an 17 y/o who makes his first real formal letter to somebody.
I'm not saying it's fake, but this is just a piece of text we cannot rely on.
sprremix said:
This email stinks. I don't think LG preps/service employees put random Uppercase words in Sentences and fail to write words like can't (cant/can't). Also the way it's written just looks like it's been done by an 17 y/o who makes his first real formal letter to somebody.
I'm not saying it's fake, but this is just a piece of text we cannot rely on.
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Do t hold your breathe on LG. I've come to the realization that they are NOT gonna do it. We rely soley in the talented devs of xda.
My dear friends e-mail is NOT FAKE, I have just copy/paste it from my g-mail account.
I have contact LG CS from UK.
I reply them on that mail that I am glad that they have spent some time to wrote me back, but that I am not happy with answer.
*So I took right to my self to suggest them solution: About Boot-loader officially UNLOCKED by IMEI request of each owner.
What do you guys think about my suggestion?
MY first mail was: (Copy/paste)
Received Date : 07/10/2014 21:12 06
The type of inquiry : Software/Hardware updates
Product/Model No. : Smart Phone/Emerging Device/D855
Dear LG customer support center;
We would like to get the opportunity to unlock bootloader in LG phones.
(By we, I think on 90% od LG G3 D855 owners).
After we got the possibility to unlock some LG phones like P880, we lost our freedom again, flagship like G3 is locked again. We need the proper way to unlock our phone, like we can on HTC, Sony or Motorola ones. We pay for the device, we want to have the control over it! You are pushing us to go and find what we paid for at other doors( Sony, Samsung, HTC, Motorola...)
Please think about Your customers.
Sincerely,
TO
Most Of Us want 2 Root his G3 .. So wht's Peoblem in That ..?!! It's Up 2 us Not You LG ..!!! Shiiit >_< Every single Person have the right To do whtever he want in his G3 .. !!!
Annoyed...
Sent from my LG-D855 using XDA Free mobile app
The reason that LG is so wary about people messing up/bricking their phones & asking for warranty is simple: LG has never implemented a proper root/flash detection mechanism in their phones like HTC/Samsung has. Its way easier to undo everything and make it undetectable for the warranty-checking-guys at the service centre. Had LG implemented some mechanism that they trusted, they would've released official bootloader unlock solution much sooner(if they do eventually).
Bootloader unlock & rooting are essentially rights that the consumer should have if the device has been paid in full but there should also be a way to protect the manufacturer from being held liable when someone does something stupid.
What still continues to baffle me though is that LG having worked on two Nexuses with Google, should really know better about the impact of the dev community & what modding means to us & to Android as a whole by now. I realise majority of the consumer population does not dip into flashing/rooting, but its a very major part of what makes Android special. If LG really intended to make G3 its flagship and had trusted the device, I would've expected to see a Google Play Edition & developer support on the device, especially considering the facts that HTC & Samsung have already done it & LG has a good relation with Google.
Anyway, I really did think that LG would grow into a company that supports the developer community looking at their devices in the past two years, but from their stance on the matter of G2 & G3 I'd say they're not really concerned.
All that being said & ranted, I'm very thankful to our devs here for giving us root so soon and hoping they'll get some breakthrough on an unlock or eventually release a loki-like exploit soon. I keep saying this in many threads, but I still can't wait to run AOSP based ROMs on this beautiful device. When it does come, its going to be amazing.
LG do not understand, knowing what the community wants and who has had apollo and Google nexus.
Quite the same as they told me a bit earlier:
here
http://forum.xda-developers.com/showpost.php?p=55772553&postcount=504
Ain't gona happen guys
UPDATE (REPLY FROM LG)
09.10.2014.
________________________________________________________________________________
Hi TO,
Thank you for your reply regarding the Boot Loader on your phone.
I am sorry that you are not satisfied with the answer that you have received.
The reason we advise against "unlocking" the bootloader, This is "locked" to prevent "third party" software from corrupting the handset and causing you any problems or rendering the unit "faulty". I can certainly feed this back to the relevant department to state that you are unhappy with this, but I am sorry to say at the moment this is something we would advise againt doing.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email. To reply please click the link for "more questions" at the bottom of the Email by the survey.
Thank you in advance.
Kind regards
NameRemoved
LG Electronics UK Help desk
----------------------------------
LG Customer Services
UK: 0344 847 5454 Ireland: 01 686 9454
Mon-Fri 8am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk <http://www.lg.com/uk>
You can even reach us via our Web Chat facility through the LG UK website
<http://www.lg.com/uk/support/contact-customer-support>
______________________________________________________________________________
Looking for build.pro for v10k
Hy, I read that we can change a lot of settings from the build.pro. Ifound a few ones but any ones tell the changes it ill make. There is no build.pro allready maked for the v10k?
MOD EDIT: Thread closed. Please use the existing thread, thanks!
UPDATES
22/11/14
BY VIKAS ON ONE PLUS ONE FORUM.
[Announcement] Week 49: Get ready, India. We are coming
VikasAdministratorStaff Member
Hello everyone,
It always feels great to bring smiles to our ardent followers. We appreciate the positive feedback received on our previous week’s announcement. This week we have even bigger and better news to share - something that everyone has been waiting patiently to hear.
Firstly, we are thrilled to confirm that the One will be available for our Indian users in December. We can’t wait to bring your favourite phone to your hands. As all the details have now been perfected and last-mile hurdles have been cleared, the exact launch date will soon be announced in the coming days on our forums.
As announced earlier, the product will be exclusively available through our e-commerce partner for users who have a valid India-specific invite. This is to ensure that all of our fans across India can easily buy the product online or through a mobile app without having to worry about payments, logistics or support.
The other key element that everyone has been waiting for is price. While we obviously can’t share the price at the moment, I can confidently suggest that it is priced at a very competitive price point.
Secondly, we have recently launched a contest to win India specific invites in celebration of our first anniversary. We are totally impressed with the enthusiasm and creative talent of our Indian fans. To our passionate fans, thanks once again and a sincere request to share your entries on your favorite platforms as well to spread the love. Today is the last day of our very first*India specific contest and you can still submit your entry here*by 10.30 PM today if you have not participated yet.
In case, you were not able to participate or did not win the coveted invite this time, don’t worry this is just the beginning and we have many more surprises up our sleeves in coming days. But for now, we’d like to thank all the participants and congratulate lucky winners who will get an opportunity to own the mighty One very soon.
How soon? Well, sooner than most people expect. We pride ourselves in positively surprisingly our fans and this time will be no exception.
Lastly, we have few other smaller yet important good news to share. The Indian team is set to expand as we have narrowed down our search to handful of individuals and will hopefully have them on-board very soon. In addition, we will be moving to our first local office next month. Recently, we also crossed*5,000 likes on our Facebook page*in less than a month. Do join us on Facebook in case you have not already done so.
We are excited to work together with you as we move forward. Keep watching this space for more updates as we will be back very soon. As always, your feedback and suggestions are welcome.
Never Settle.
*
20/11/14
By CAT H - ONE PLUS ONE INDIA INVITE COMPETITION
LINK- https://forums.oneplus.net/threads/neversettle-contest-for-india.183715/
Dear friends,
As our first birthday grows closer every day, we’ve been spending a lot of time thinking about the people who made this all possible. Our fans in India have been extremely passionate and supportive over the past 11 months, and we want to take this time to say thank you.
To show our appreciation to our friends in India, this contest will award 100 winners with the first India-specific invites for the OnePlus One. Enter to win by creating a “Never Settle statement.” Your statement can be anything that begins with #NeverSettle, such as “#NeverSettle for less than the best.” or “#NeverSettle for boring.” Post a picture of yourself holding your statement to enter the contest.
Please submit your entry to this thread. Winners will be chosen randomly in 48 hours and a confirmation email will be sent 24 hours after closing. All 100 winners will receive an India-specific invite for the One.
Rules:
Read our Terms & Conditions below.
Take a photo of yourself displaying your #NeverSettle message (i.e. “#NeverSettle for less than 100%”).Reply to this thread with your #NeverSettle photo (only one entry per person).