Database Users

The best way to convey your message to Samsung is via Facebook & Twitter

List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists

And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?

the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it

Thank you for these links. Very nice organised list!

thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.

It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!

I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.

Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.

Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS

Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it

Good points. It's not impossible to take both approaches of course.

Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...

AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
​

Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.

this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts

Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.

that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it

Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.

TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe

TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...

Live chat....

We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.

Agreed everyone should voice their anger.

We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!

I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter

While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL

rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.

SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.

I'm in.
10char

Count me in too.

All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.

I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App

Count me in

im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?

kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.

SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!

No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/

Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.

Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App

Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j

Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.

Motorola Bootloader Petition (>10K sigs & Moto Response)

Visit Groubal and sign the petition: http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Retweet: http://twitter.com/#!/ibproud/status/52265679990169600
Facebook Page: http://www.facebook.com/unlockmoto
UPDATE (14th June 2011):
We are now over the 10,000 mark.​
I have now spoken with Motorola and gotten confirmation that Motorola plan to unlock every device that will get an update in the second half of this year. This will include maintenance & firmware updates, but is still subject to Carrier approval.
The promising sign is that Verizon has already allowed Motorola to unlock a device on their network, the Xoom, which utilizes the unlockable/re-lockable model that Motorola intends on using across their devices.
I'm still looking to work with Motorola in the coming months to help see if we can make this a smooth process for Motorola and the community.
You can read the article here:
http://ausdroid.net/2011/06/14/an-u...witter&utm_campaign=Feed:+ausdroid+(Ausdroid)
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
UPDATE (26th April 2011):
We are now at ~8,700 mark.​
Motorola has now responded to me, stating that they are looking at unlocking bootloaders across their devices late 2011.
The article for the story can be found here:
http://ausdroid.net/2011/04/26/the-little-aussie-taking-on-motorola-u-s/#more-8184
We're still seeking clarity around whether this will be for current devices or only future devices.
I couldn't have gotten this far without the support of everyone here. You guys and girls have been a huge support and help me turn this snowball into a wrecking ball.
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
Previous Update (4th April 2011):
We are now at ~7600 mark.​
We're starting to slow down from our initial boom, so I have now set up a Facebook page to see if we can wrangle in some supporters that don't use Twitter or XDA.
I will need your help getting this out there. So share the facebook page where you can.
I'm also looking to see if anyone is interested in helping me Moderate the page. Please PM if you are.
Original Post:
Hi All,
I have created a Groubal (online petition) to get a response from Motorola on it's bootloader policy.
>>This petition started for the Atrix, but I made sure that it was for Motorola's overall Bootloader Policy. I have reached 200 signatures in 2 weeks, but now believe it's time to expand this out of the Atrix space and into the larger Motorola Dev community.

You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App

DarrellRaines said:
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
What can I say, I'm idealistic.

IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
I did sign it, but I got no hopes...

tical2k said:
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
Click to expand...
Click to collapse
While litigation may be the way in the U.S. it is not the way in the land down under. We have Government appointed watchdogs that provide avenues for complaints and comments. If a complaint is sufficiently raised to an Ombudsman the company the complaint is about is charged a fee for every day the complaint is not resolved.
Unfortunately the Atrix is not commercially available in Australia and thus I cannot pursue this in a typical Australian way.
If suing the pants of Motorola is likely to work, then I encourage any U.S. Citizens to do so (but only after carefully considering the cause and affect).
I am simply encouraging everyone to focus their complaints rather than spreading it across so many channels and losing it's potency.
Also: in all honesty, it's not really wasting that much time, since I would normally be wasting this time flashing experimental Roms, which I can't do due to obvious readons.

Signed and linked to on Facebook. It's no more a waste of time than flashing a rom...
edit hehe. You beat me to the waste of time comment

Signed it just a second ago!

I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.

CC Lemon said:
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
Click to expand...
Click to collapse
But there's no harm in trying is there?
I think that when compared with the DroidX and Droid2, this phone will be available around the world. Verizon is one of the only carriers that still uses CDMA and thus smaller consumer base for the Droid series Motorola phones.
Once the Global Atrix's are released we should see a lot more attention as well as the European Unions attitude towards anti-competitive behaviour might force an inquiry.
Once again, I'm a tad idealistic and am very keen for your support as well as your constructive feedback.

signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!

I support your cause; I have signed.

irenic said:
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
Click to expand...
Click to collapse
Well put. I signed.

With the new SBF file available we could start seeing more development, but would still be great to hear something from Motorola.
http://forum.xda-developers.com/showthread.php?t=989577

haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.

noblewolf said:
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
Click to expand...
Click to collapse
Completely agree, but in all honesty, I had the time to waste.
The Dev's really are the ones that will get the bootloader unlocked or bypassed before motorola even decides to do anything.
The Dev threads are starting to get really exciting.
Sent from my MB860

Just a reminder to anyone who wants to get an official statement from Motorola to go to http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
and tweet or facebook to as many as you can.

Continuing the Battle
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
Dear Irwin,
I do apologize but there is no definite timeframe yet for the announcement of the bootloader solution for our mobile phones. Updates for the Motorola ATRIX will be posted first at http://www.motorola.com/Support/CA-EN/Consumer-Support/Mobile-Phones/ATRIX. I'm so sorry for that inconvenience.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Neil
Click to expand...
Click to collapse
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.

ikenley said:
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
Click to expand...
Click to collapse
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.

dLo GSR said:
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
Click to expand...
Click to collapse
Very concise point, but if you review this statement, then it's in context.
http://www.facebook.com/note.php?note_id=495971028278
Which is all included in the Groubal.

Signed. Maybe someone should design a B&W 8.5x11 printout that can be posted at universities to drum up support... I'm in a CS program and I'm sure there are more than a couple who would take the 2 seconds necessary to sign- I just don't know any of them personally!

AT&T Webcast about Atrix Dev Mar 29 @ 11AM PST

Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.

Awesome! Yes, please do! It worked for HSUPA, it is worth a shot.

...why would you bug AT&T about a Motorola device? Waste of effort.

Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Presenters:
Greg Wilson, Technology Evangelist, Motorola Mobility
Greg is a Technology Evangelist at Motorola Mobility, helping developers to create the best possible Android applications. Prior to joining Motorola, Greg was at Palm (and its various incarnations) doing similar work for the Palm OS developer community. Greg has been programming since the early days of the microcomputer, and has written software for programmable calculators, IBM mainframes, and an assortment of microprocessor architectures and microcomputer operating systems.
Peter van der Linden, Technology Evangelist, Motorola Mobility
Peter is the Android Technology Evangelist within the Developer Tools and Technical Services team at Motorola. He is not afraid of bugs, and has a collection of several prize bugs (software only).
They work for Motorola.

youareme7 said:
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Click to expand...
Click to collapse
Make sure to point out the number of people that want this.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/

I'm not going to be able to watch and partcipate for this. I would like if someone could record this conference.
Thanks.
Sent from my MB860 using Tapatalk

Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
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Click to collapse
Because AT&T is behind 99pct of the problems with the Atrix:
- No Side Loading - AT&T
- Reduced Speeds - AT&T
- No Root Access - AT&T
Motorola made it pretty clear pre-release they wanted to open up the bootloader, AT&T obviously shut that down.

maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern

hate_Romania said:
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
Click to expand...
Click to collapse
I doubt it. I asked in their MotoDev forum.
http://community.developer.motorola...trix-App-summit-on-March-29th-2011/td-p/12350

I'm not sure if it would actually do us any good, but I mean i guess it would be worth a try. Who is all gunna be the conference tomorrow??

I think (When it comes to their "bootloader solution") what they meant to say was "We do what we think is right when it comes to working with devs and customers, and will continue to do so in the future". And, what everyone took that to mean was "THEY ARE GONNA UNLOCK THE BOOTLOADER FOR US". I'm not saying I agree AT ALL, I just sometimes try to look at it from both sides.
I definitely want this thing unlocked, but I'm not counting on Moto to do too much about it. Not to say opinions shouldn't be voiced!

No one should be blaming ATT for the locked bootloader. Motorola's Droids (except for OG Droid) all have been locked down and they are on Verizon's network. Feel free to blame ATT for upload speeds, fake 4G, no sideloading, global warming, etc...

The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.

I second Ririal. Those two that are going to be presenting tomorrow are evangelists, and are going to be pretty in the dark about the situation.

I think the chat will be very interesting. Devs being there should be good for a prediction on where Moto plans to take the Atrix... wonder if we can ask questions in a round about way to see if they slip on how they unlock the bootloader to develop on the phone... lol yea I know wishful thinking this isn't a cartoon or movie lol but one can dream... I'll try and make the chat and see if I can record it for you guys
Sent from my MB860 using XDA Premium App

I have school at that time but can someone do me a favour and bug them about his.
http://forum.xda-developers.com/showthread.php?t=980047
Its common with half the people that unlocked the Atrix.

I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.

Ririal said:
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
Click to expand...
Click to collapse
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/

ikenley said:
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Click to expand...
Click to collapse
Absolutely. I saw your petition and have signed it. I'd love to see them, at the very least, give us an answer. We may not like it, but at least we'd have one instead of empty promises right now. No need to get upset about it, though

electronaut said:
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Click to expand...
Click to collapse
THIS THIS
Being able to create/load webtop apps would be an awesome feature that would turn the webtop from an interesting sideshow to a must-have.
I am hesitant to spend anything on the lapdock because I don't think it would be much more useful than the phone itself. If I could throw OpenOffice down on there or something using apt-get then I would totally buy it.
I understand that Moto might want to control the user experience, as nobody is going to be doing any high-powered computation or gaming on it, but third-party apps would be really neat.

Alcatel OneTouch's communication with customers

Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?

Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
If you go to that Reddit post , you will notice a response there that pretty much answers your question. It is a Chinese company , and lot of this is cultural.

So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.

3dupunk said:
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
Click to expand...
Click to collapse
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?

famewolf said:
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
Click to expand...
Click to collapse
An update to 5.1 would be nice and they haven't really updated anything besides a couple software tweaks. I don't consider that an update, just maintenance.

I 'd like to see them make more responsive fixes to what people are complaining about. I've reached out to them via email and phone several times and it seems as though they don't have a good mechanism to collect feedback. It makes wonder how they decide what bugs exist and how they manage defect priorities. I home someone there is secretly reading these forums.
Their standard fix is to do a full data reset from recovery and to be honest that has fixed issues I've had after both OTA updates. I attribute that to sloppy software devs but then again its a $200 phone that targets markets in other countries.

Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
Jason from Alcatel posted a changelog for the update in the comments of that thread yesterday:
Hi all. We are listening and thank you guys for voicing your concerns and questions. Supporting our community is obviously very important to us, and that includes making sure we're keeping you informed. We apologize for not making the fixes in this update more apparent. We’ll work to make sure you get this in the future, but here’s what we fixed with the latest IDOL 3 update (see below). We will continue to keep you updated as best we can, but as always, please keep the feedback coming. Your input makes us better.
As part of our dedication to continuous improvement, we have implemented that the below enhancements to improve the overall user experience of IDOL 3, which have been implemented on the following software release: 7SQR-UEQ0
Double-Tap to unlock Improved responsiveness to user double-tap command
Corrected Relative Aperture value (F-Stop) display Images taken with the rear camera now accurately reflect the true f/2.0 aperture
Flash Quality Improved flash quality in low light/dark environments
Incoming call notification Incoming call notifications are now less intrusive during user activity such as playing a game or watching a video
“No Service” while Wi-Fi is enabled Resolved incorrect signal display that sometimes showed no service while in good network coverage when Wi-Fi was enabled
Kill Switch Function Device will no longer show “incorrect password” on the lock screen after an untrusted master reset
Downloading Email apps with no default application Resolved an issue that sometimes caused failed email attachment downloads
Click to expand...
Click to collapse
Sounds like they'll be better about communication going forward!

Thanks for posting this. I did notice the correction on the F-Stop in the EXIF - so that is what they were touting as 'Camera Improvements' in the original messaging about the update. This is really not an 'improvement' , is it !

This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English

bokaco7 said:
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
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Click to collapse
Seems like a automatic answer unfortunately...
Maybe contact them via Facebook ?

yeah, each of my emails detailing performance issues or suggested fixes (complaints) was returned with a suggestion to use recovery to reset to defaults. after that doesnt work the next response to return under RMA for replacement. Their tech support leaves much to be desired.