Database Users

The best way to convey your message to Samsung is via Facebook & Twitter

List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists

And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?

the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it

Thank you for these links. Very nice organised list!

thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.

It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!

I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.

Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.

Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS

Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it

Good points. It's not impossible to take both approaches of course.

Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...

AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
​

Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.

this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts

Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.

that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it

Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.

TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe

TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...

The importance of reporting bugs

One of the most annoying things to me as a software developer have been negative reviews or posts in forums I don't follow complaining of bugs when the user could have contacted me and I would have fixed the problem quickly. I think it's important to take the time to report bugs, both in software and firmware, to the developer.
For instance, last night I sent to Archos tech support a message about the problem with the OS clamping the clock rate to 800MHz in video players (too fast for some videos and too slow for Netflix). And today they responded:
Thank you for bringing this to our attention. We will be sure to pass this
information along to our software engineers and hope to have this corrected in a
future firmware update.
Click to expand...
Click to collapse
We'll see if they fix it, but I've done my job here.
I've had a happy experience with Overdrive recently, too. I found a minor bug where the dpad down keystroke was intermittently being ignored. I went to their website, sent them a polite and clear email. They acknowledged, passed it to the development team, and then a couple of days later said that they fixed it for the next release.
I've had similar experiences with a couple of other Android developers. For instance, I reported to Polarbit that one of their apps wasn't showing up on the Market for the Archos Gen8 despite all the hardware being fine. A couple of hours later I got an email from them acknowledging and requesting more information, and within an hour or so, the issue has been fixed. The Moon+ and Mantano developers have been very responsive.
The trick seems to be to write a polite and clear message, with good spelling and grammar (if you're writing from a non-English speaking country, I am sure they will excuse the spelling and grammar), writing in a way that suggests competence. I also often emphasize that I'm a software developer as that helps get me taken more seriously. If you're not a developer but an experienced user, it's worth mentioning that. Offering to test fixes is also a good idea.

An excellent article, arpruss. This should make some people thinking about reporting bugs. Even me.

Good!
You couldnt ask cajl if he can release this on jbmm.fr he searchs for good news and articles

[Announcment] Asus Tech Support Now Partnered with XDA

Ok that may be an exaggeration but that's what it sounds like from the less than helpful response I got from an Asus representative. I'm just sharing my experience because it really pissed me off. See the email below. I dont expect things to be fixed right away I know bugs are part of new devices, but I dont appreciate getting brushed off and referred to a site that technically has nothing to do with Asus. I love XDA, its a very helpful and informative site, but I don't think XDA is on the Asus payroll for tech support.
-------------------------------------------------------------
Dear Mr. x,
I'm sorry, but I do not have any information on future release features. I suggest you follow the threads on the XDA forums pertaining to these issues to get the latest information.
Sincerely,
Chris A
Asus Customer Care Specialist
---------- Original Message ----------
From : [email protected]
Sent : 5/21/2012 2:17:36 AM
To : "[email protected]"
Subject : Re:Re:<TSD> Satisfaction-USA(EN): survey error [ID=RTM20120516200057-320]
[CASEID=TM20120521201257]
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
--------------------------------------

wideopn11 said:
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
--------------------------------------
Click to expand...
Click to collapse
Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.

supersoulfly said:
Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.
Click to expand...
Click to collapse
With him. Nver had a problem. Hell, I can wake mine by dragging my finger across the trackpad. That is why The CSR was confused

I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.

i tend to look at the other way. asus seems connected with their customer via xda. i guess they could make their own forum for that but why not use a forum where "geeks" hang out. we provide them with free user testing.

Haha, I can see how that can be taken as sarcasm/brush off by the OP. Kind of a compliment as well though. Hell, I come here for any problem, I've never contacted a manufacturer.

wideopn11 said:
I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.
Click to expand...
Click to collapse
Yeah.....I'm gonna file this under "Not an issue."
1. You know it's a small thing.
2. Checking XDA, while you may not like it, is good helpful advice.

Gary Key he joined XDA right after my social media attack the little spy/awesome guy
Sent from my Kanged Sprint Galaxy Nexus using Tapatalk

At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.

Yeah, I've never actually been to Asus.com except once while I was researching the TF300. I found out about the .29 update and the unlock tool from here.

compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Click to expand...
Click to collapse
I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.

compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Click to expand...
Click to collapse
True but this is gay ....asus with xda
Sent from my SGH-T989 using XDA

wideopn11 said:
I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.
Click to expand...
Click to collapse
Hi!
I approve with your criticism, ASUS should keep a firm grip on their stuff out of formality. But here's a different approach:
Would you rather him redirect you to the ASUS website, download section?
When western CSR's work for asian-based companies, they have to rely on the few teleconferences and Excel roadmaps, they know about future updates, but the local CSR's only know a few fixes, and no release date depending on what service level agreement the developers work on. Also when a CSR or his manager gets information, there's a stamp "Internal only" almost all the time, not everything ends under "what to tell customers who complain about [list of bugs]" in their handbook, it should but let's step back a little.
Let's compare with a company that does updates very often: Microsoft. With Windows Update. MS removed the necessity for CSR's to inform when this and that will be fixed - unless you are IT professional, you will be referred to automatic updates. After the release of a fix Microsoft doesn't tell you exactly what the security update does, you can find a link in their website that says along the line: "vulnerability take control of your computer remotely", and details whether it affects Office, and how long it takes to download it at 56kbps lol. When you surf a bit and find the IT Professional bulletins regarding the same update, wow: a link to a general article going over the list of fixes released at that date, and oops - they forgot the very hotfix you were looking into. It is hell not to know what a fix does, and Microsoft gives us all kinds of problems because many fixes breaks other features and they don't know it until they get failure reports.
Asus doesn't document everything in one place for every CSR in the world to get access to in real time. Roadmapping future bug fixes is plain dumb: you focus on fixing as much as possible before the deadline, rather than keeping detailed forecast bulletins for a small cluster of users who, sorry if I offend you there, desire to be respected as a technically knowledgeable customer.
I believe you were given a respectful or at least a sensible response. Apart from the community feedback to the manufacturer, "geek forums" reward curiosity and need for speculations, when no information is available it is the best way to satisfy a user who shows interest in a product's evolution rather than accept it as it is and give it a bad review like most people do.

HTC One US Developers Edition- Software Updates

Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com

maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.

same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC

Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !

sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC

This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app

Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!

4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.

To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....

maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
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You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium

I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.

If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app

djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
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Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium

Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,

HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium

cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
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I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.

Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...

maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.

I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.

maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium

+25 screenshots against Windows Phones. A WP8 issues review.

Knowing how picky moderators are in these forums, I wouldn't post this here if I weren't convinced that it can be useful to at least one potential buyer, and to at least one WP8 developer.
In my review I'm not providing reasons, but facts, backed up with screenshots. Someone said that where there are facts there is no room for reasons.
Of course I'll update my review when and if I realize some of the issues I've listed prove to have some easy workaround.
Here's the link: +50 screenshots against Windows Phones. A WP8 issues review.
Hope at least some of you find it interesting.

Well you have some points but generally all the so called review is plain bs...

zogoibi said:
Knowing how picky moderators are in these forums, I wouldn't post this here if I weren't convinced that it can be useful to at least one potential buyer, and to at least one WP8 developer.
In my review I'm not providing reasons, but facts, backed up with screenshots. Someone said that where there are facts there is no room for reasons.
Of course I'll update my review when and if I realize some of the issues I've listed prove to have some easy workaround.
Here's the link: +25 screenshots against Windows Phones. A WP8 issues review.
Hope at least some of you find it interesting.
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Click to collapse
I also have a Lumia 925 and I've never had some of the issues you post here. For example, I've used Whatsapp AND Facebook intensely on long trips (6 hrs approx) by bus, going through places with strong and weak signals and when I got home after the trip, I still have like 20 or 18% of battery life. Maybe it's because I have at most 4 apps running in the background, but still that doesn't explain why your whatsapp and viber consume so much battery.
About the data sharing feature, I think that's carrier dependent. There are some firmwares that have restrictions in the network sharing features (mostly the ones installed by the operators) so that you buy special data sharing features from them (T-Mobile and AT&T do that). I live in Chile, and fortunately operators don't do that here, so I can share data wifi with my laptop even when I have only 1 bar of 3G or 4G signal, Never tried that on roaming though, but I think it would have the restrictions you mention.
Advertising ID is basically a "glorified" version of "do not track" feature of modern web browsers. Nothing fancy, just that.
Phone updates behaves erratically. At least for me, sometimes it takes a looooooonnggg time to do anything, and sometimes it works really fast. Don't know why though.
WiFi sense sucks. Period.
About contacts...eerrmm... why would I want to store the contacts on the SIM card, where it's limited as hell? It makes sense to store the contacts on the cloud (whether it's Google's cloud, Yahoo's cloud or Microsoft or whatever) and download them in your new phone rather than sending them via Bluetooth. When I bought this phone, I downloaded my contacts from my Google account (the one that I used with an Android phone) and it worked fine. In fact, you can save your contacts on the cloud and then access them on an iPhone or Blackberry with no hassle at all.
Map updates restrictions make no sense at all and I agree with you 100%. They should at least give the option to let that run in the background.
The random freezes and "resuming..." issue is a well known issue for some Lumias 925s and 1020s and it's being fixed by Microsoft within the Denim update. My Lumia 925 doesn't have it, but it's because it uses a Latin American firmware and its a Latin American version (although, it is compatible with the european firmwares). If you want that issue fixed right now, you can always install the finnish firmware to your phone and then download the update, because as far as I know, the finnish firmware is the only one right now that it has the fix, but it is coming to the rest of Europe soon.
All in all, it was a honest review and that is always appreciated.

[Edit] Reply deleted.

I've never had any of these problems, and most of these complaints van be explained by common sense.
Think about why they've done it that way before complaining, yes there are a lot of restrictions (it's more open than an iphone though) but that's also why it's so secure.

zogoibi said:
Thank you for the constructive reply. I've answered in the original article's comments.
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hmmm you do know that xda isn't here to promote your blog right ?
so if you answer to a question you do it here where you posted your "problems" and don't "force" people to read your complains elsewhere !!!
Greetings Cees Heim.

ceesheim said:
hmmm you do know that xda isn't here to promote your blog right ?
so if you answer to a question you do it here where you posted your "problems" and don't "force" people to read your complains elsewhere !!!
Greetings Cees Heim.
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Oh, please! Do whatever you have to do, ban me or delete the thread, but don't litter it flaming with subjective and unfounded judgements. I take no sermons.

How about taking a thread closure then?
OP...with the constant negative replies and we feel this thread will go nowhere fast and in a hurry.