Related
** DO NOT REPLY IF YOU CANNOT PROVIDE URL AND STEPS TO REPRODUCE **
I started this thread to help improve performance when using the stock Google browser on the Xoom. While most sites are great and load up quickly, there are certain sites or portions of the site that are slow and to some, unacceptable regarding performance.
I invite those that experience issues with websites using the Xoom to post specifics of the issue including steps to reproduce and the URL. This will help to get the issue fixed in a more timely manner from Google. You can't fix something unless you provide details!
Please try the site several times first and if the issue is consistent, post the steps to reproduce the problem. I will post legitimate replies to Google for correction.
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Dear Google Honeycomb Team,
XDA members and users of your Honeycomb OS have found some issues using the stock browser on the Xoom. Please review the following complaints and make the necessary corrections so that we can have the best experience possible:
Verified to be an issue:
- http://forum.xda-developers.com/forumdisplay.php?f=945 - reply or make a new post. Text input lags. vBulletin software.
- http://HFBoards.com - text input lags.vBulletin software.
Thank you and we look forward to updates that correct these issues!
Source: http://forum.xda-developers.com/showthread.php?t=1030097
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** DO NOT REPLY IF YOU CANNOT PROVIDE URL AND STEPS TO REPRODUCE **
I'll be the first to get this going.
XDA Developers when responding to a post, the text input lags severely.
Steps:
Create a post of reply to a post at http://forum.xda-developers.com
Severe lag while typing a response is clearly evident.
......this one
I've used the browser everyday for weeks, and the only site I had issue with was this one, which is probably due to the amount of elements and javascript it uses. But I use the XDA app mostly, so I don't care at all about it.
gamefaqs during text input
patass said:
gamefaqs during text input
Click to expand...
Click to collapse
Thanks but your response is not specific as I asked. I went to gamefaqs.com and entered something in the search edit box and it is instant. Please be more specific. Step by step from the main page!
go to any message board on the web site and start a new topic or just respond to a thread. Lags tons there, at least for me.
keitht said:
I'll be the first to get this going.
XDA Developers when responding to a post, the text input lags severely.
Steps:
Create a post of reply to a post at http://forum.xda-developers.com
Severe lag while typing a response is clearly evident.
Click to expand...
Click to collapse
Same problem, different website. HFBoards.com
Sent from my Captivate
patass said:
go to any message board on the web site and start a new topic or just respond to a thread. Lags tons there, at least for me.
Click to expand...
Click to collapse
Specifics man! I have gone to several (not XDA) and had no issue. Post the URL's!
MikeyMike01 said:
Same problem, different website. HFBoards.com
Sent from my Captivate
Click to expand...
Click to collapse
Another vBulletin board like XDA. Maybe a pattern. Not seeing this with phpBB.
http://www.gamefaqs.com/boards/961032-mortal-kombat
dont seem to be seeing it anymore but I also have ad-free android installed now.
patass said:
http://www.gamefaqs.com/boards/961032-mortal-kombat
dont seem to be seeing it anymore but I also have ad-free android installed now.
Click to expand...
Click to collapse
Please try it many times and report back if you have issues. If you no longer have a problem, it may be the ads. Gotta love the ads! This also needs reporting.
I visited another vbulletin forum and the same thing happened. I'm gonna say that's the common thread.
vBulletin doesn't have the smallest footprint... that **** does the works to browsers. Hence why I created my own forum system from scratch and don't use that junk. Great forum, but damn is it a hog.
Xezuka said:
vBulletin doesn't have the smallest footprint... that **** does the works to browsers. Hence why I created my own forum system from scratch and don't use that junk. Great forum, but damn is it a hog.
Click to expand...
Click to collapse
I agree however, if it can work acceptably on all devices except Honeycomb tablets, it needs to be addressed by Google especially since it is commonly used.
Sending a message on eBay, the text has a tendency to disappear while typing, and is a bit laggy.
Sent from my Captivate
me.com doesn't work for me when I try to go to 'find my iPhone'....
Ok that may be an exaggeration but that's what it sounds like from the less than helpful response I got from an Asus representative. I'm just sharing my experience because it really pissed me off. See the email below. I dont expect things to be fixed right away I know bugs are part of new devices, but I dont appreciate getting brushed off and referred to a site that technically has nothing to do with Asus. I love XDA, its a very helpful and informative site, but I don't think XDA is on the Asus payroll for tech support.
-------------------------------------------------------------
Dear Mr. x,
I'm sorry, but I do not have any information on future release features. I suggest you follow the threads on the XDA forums pertaining to these issues to get the latest information.
Sincerely,
Chris A
Asus Customer Care Specialist
---------- Original Message ----------
From : [email protected]
Sent : 5/21/2012 2:17:36 AM
To : "[email protected]"
Subject : Re:Re:<TSD> Satisfaction-USA(EN): survey error [ID=RTM20120516200057-320]
[CASEID=TM20120521201257]
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
--------------------------------------
wideopn11 said:
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
--------------------------------------
Click to expand...
Click to collapse
Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.
supersoulfly said:
Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.
Click to expand...
Click to collapse
With him. Nver had a problem. Hell, I can wake mine by dragging my finger across the trackpad. That is why The CSR was confused
I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.
i tend to look at the other way. asus seems connected with their customer via xda. i guess they could make their own forum for that but why not use a forum where "geeks" hang out. we provide them with free user testing.
Haha, I can see how that can be taken as sarcasm/brush off by the OP. Kind of a compliment as well though. Hell, I come here for any problem, I've never contacted a manufacturer.
wideopn11 said:
I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.
Click to expand...
Click to collapse
Yeah.....I'm gonna file this under "Not an issue."
1. You know it's a small thing.
2. Checking XDA, while you may not like it, is good helpful advice.
Gary Key he joined XDA right after my social media attack the little spy/awesome guy
Sent from my Kanged Sprint Galaxy Nexus using Tapatalk
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Yeah, I've never actually been to Asus.com except once while I was researching the TF300. I found out about the .29 update and the unlock tool from here.
compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Click to expand...
Click to collapse
I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.
compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Click to expand...
Click to collapse
True but this is gay ....asus with xda
Sent from my SGH-T989 using XDA
wideopn11 said:
I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.
Click to expand...
Click to collapse
Hi!
I approve with your criticism, ASUS should keep a firm grip on their stuff out of formality. But here's a different approach:
Would you rather him redirect you to the ASUS website, download section?
When western CSR's work for asian-based companies, they have to rely on the few teleconferences and Excel roadmaps, they know about future updates, but the local CSR's only know a few fixes, and no release date depending on what service level agreement the developers work on. Also when a CSR or his manager gets information, there's a stamp "Internal only" almost all the time, not everything ends under "what to tell customers who complain about [list of bugs]" in their handbook, it should but let's step back a little.
Let's compare with a company that does updates very often: Microsoft. With Windows Update. MS removed the necessity for CSR's to inform when this and that will be fixed - unless you are IT professional, you will be referred to automatic updates. After the release of a fix Microsoft doesn't tell you exactly what the security update does, you can find a link in their website that says along the line: "vulnerability take control of your computer remotely", and details whether it affects Office, and how long it takes to download it at 56kbps lol. When you surf a bit and find the IT Professional bulletins regarding the same update, wow: a link to a general article going over the list of fixes released at that date, and oops - they forgot the very hotfix you were looking into. It is hell not to know what a fix does, and Microsoft gives us all kinds of problems because many fixes breaks other features and they don't know it until they get failure reports.
Asus doesn't document everything in one place for every CSR in the world to get access to in real time. Roadmapping future bug fixes is plain dumb: you focus on fixing as much as possible before the deadline, rather than keeping detailed forecast bulletins for a small cluster of users who, sorry if I offend you there, desire to be respected as a technically knowledgeable customer.
I believe you were given a respectful or at least a sensible response. Apart from the community feedback to the manufacturer, "geek forums" reward curiosity and need for speculations, when no information is available it is the best way to satisfy a user who shows interest in a product's evolution rather than accept it as it is and give it a bad review like most people do.
I just went to the Samsung site looking for their Customer Forums where could report some bugs in their latest OTA and suggest some improvements.
THERE ARE NONE.
Seriously, a multi-billion dollar company with NO way for their customers to interact, get problems solved or make suggestions. Nothing. It is inconceivable to me that in the year 2012 a company the size of Samsung would be in the stone ages of customer interaction.
Want to know how they get customer feedback? You log on and post a review of the product. That's it! No interaction, no feedback, no idea if anyone even saw what you wrote - you just post a review and pray.
Yeah you can go to Samsung's Facebook page and post something on their wall but that's not a proper forum.
http://www.facebook.com/samsungsupport
I am honestly dumbfounded at this revelation.
They do it on social media. In a pretty big way too.
Surely, in your research of the GN 10.1, you found that out - I did. They do have a question and answer area.
A "rant" is neither productive nor helpful. They don't have forums. Period.
BarryH_GEG said:
They do it on social media. In a pretty big way too.
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Click to collapse
Social media is a pathetic replacement for an actual Forum. Lol, can you imagine xda-developers as a Facebook page?
Massive fail Samsung. It's clear from some of the changes they made in the last OTA that they aren't listening to the users.
toenail_flicker said:
A "rant" is neither productive nor helpful. They don't have forums. Period.
Click to expand...
Click to collapse
That's probably why they don't have forums. Not enough people ranting. You'll have to forgive me. I didn't research whether Samsung had customer forums. I just assumed they weren't living in 1960.
I am endeavoring to report some bugs on their Facebook page. I have no idea if anyone else has already reported these or if there is follow-up as their "forum" has no apparent structure. Will report back if I get any feedback.
unfortunately yes.
I've been looking for its own forums few years back, and find NONE. :cyclops:
They rather use a facebook page, which we don't know the page is being maintained by who.
But, if you need a fast response, you can try their website, there's a LIVECHAT down there.
Facebook is really a pathetic idea to make it as the main forum of such a big company (in my opinion).
If facebook is being used as an additional media, then yes, it's a good idea.
Time for Mr. Peabody's WABAC Machine
For support: Not a forum and not Facebook.
Samsung needs a Web and Android App accessible Support database.
From 1979 to 2002 I was an IBM Mainframe Systems Programmer at UF in Gainesville Florida, then at the School Board of Alachua County Florida.
I watched large companies like IBM and CA move into the web era with their Support. I moved with them from phone calls and mailing fix tapes to Customer Searchable Databases with user entry for new issues, and with Downloadable Fixes for resolved issues.
Of course, way back then issues for my organization affected 10s of thousands of people where resolving an issue meant dealing with only one person in our organization.
Moving forward to today, we've got 10s of thousands of people and many, many more who all need their individual fixes. Very time consuming compared to dealing with one person.
This is one reason why more and more OTA forced SW updating is happening and why the big companies are pushing cloud computing. Such as Google evolving the Chrome platform; Adobe offering Creative Cloud; and VMWare and IBM competing for hosting Enterprise virtual computers.
Aloha.. Al :highfive:
Is it just me or do 80% of their Facebook Support moderators look like complete burnouts?
If a Forum is too hard for them how about a simple Suggestion Box where users can report bugs directly to the Design Team?
My faith in their meeting future needs with OTA's is greatly diminished. Hopefully they will surprise me.
Sent from my GT-N8013 using Tapatalk 2
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
tonyz3 said:
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
Click to expand...
Click to collapse
tonyz3,
I think you should put in an application to work for the Samsung Design Team, you seem like their kind of guy. :cyclops:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Digital Man said:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Click to expand...
Click to collapse
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
mitchellvii said:
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
Click to expand...
Click to collapse
+1
:highfive:
Knowing how picky moderators are in these forums, I wouldn't post this here if I weren't convinced that it can be useful to at least one potential buyer, and to at least one WP8 developer.
In my review I'm not providing reasons, but facts, backed up with screenshots. Someone said that where there are facts there is no room for reasons.
Of course I'll update my review when and if I realize some of the issues I've listed prove to have some easy workaround.
Here's the link: +50 screenshots against Windows Phones. A WP8 issues review.
Hope at least some of you find it interesting.
Well you have some points but generally all the so called review is plain bs...
zogoibi said:
Knowing how picky moderators are in these forums, I wouldn't post this here if I weren't convinced that it can be useful to at least one potential buyer, and to at least one WP8 developer.
In my review I'm not providing reasons, but facts, backed up with screenshots. Someone said that where there are facts there is no room for reasons.
Of course I'll update my review when and if I realize some of the issues I've listed prove to have some easy workaround.
Here's the link: +25 screenshots against Windows Phones. A WP8 issues review.
Hope at least some of you find it interesting.
Click to expand...
Click to collapse
I also have a Lumia 925 and I've never had some of the issues you post here. For example, I've used Whatsapp AND Facebook intensely on long trips (6 hrs approx) by bus, going through places with strong and weak signals and when I got home after the trip, I still have like 20 or 18% of battery life. Maybe it's because I have at most 4 apps running in the background, but still that doesn't explain why your whatsapp and viber consume so much battery.
About the data sharing feature, I think that's carrier dependent. There are some firmwares that have restrictions in the network sharing features (mostly the ones installed by the operators) so that you buy special data sharing features from them (T-Mobile and AT&T do that). I live in Chile, and fortunately operators don't do that here, so I can share data wifi with my laptop even when I have only 1 bar of 3G or 4G signal, Never tried that on roaming though, but I think it would have the restrictions you mention.
Advertising ID is basically a "glorified" version of "do not track" feature of modern web browsers. Nothing fancy, just that.
Phone updates behaves erratically. At least for me, sometimes it takes a looooooonnggg time to do anything, and sometimes it works really fast. Don't know why though.
WiFi sense sucks. Period.
About contacts...eerrmm... why would I want to store the contacts on the SIM card, where it's limited as hell? It makes sense to store the contacts on the cloud (whether it's Google's cloud, Yahoo's cloud or Microsoft or whatever) and download them in your new phone rather than sending them via Bluetooth. When I bought this phone, I downloaded my contacts from my Google account (the one that I used with an Android phone) and it worked fine. In fact, you can save your contacts on the cloud and then access them on an iPhone or Blackberry with no hassle at all.
Map updates restrictions make no sense at all and I agree with you 100%. They should at least give the option to let that run in the background.
The random freezes and "resuming..." issue is a well known issue for some Lumias 925s and 1020s and it's being fixed by Microsoft within the Denim update. My Lumia 925 doesn't have it, but it's because it uses a Latin American firmware and its a Latin American version (although, it is compatible with the european firmwares). If you want that issue fixed right now, you can always install the finnish firmware to your phone and then download the update, because as far as I know, the finnish firmware is the only one right now that it has the fix, but it is coming to the rest of Europe soon.
All in all, it was a honest review and that is always appreciated.
[Edit] Reply deleted.
I've never had any of these problems, and most of these complaints van be explained by common sense.
Think about why they've done it that way before complaining, yes there are a lot of restrictions (it's more open than an iphone though) but that's also why it's so secure.
zogoibi said:
Thank you for the constructive reply. I've answered in the original article's comments.
Click to expand...
Click to collapse
hmmm you do know that xda isn't here to promote your blog right ?
so if you answer to a question you do it here where you posted your "problems" and don't "force" people to read your complains elsewhere !!!
Greetings Cees Heim.
ceesheim said:
hmmm you do know that xda isn't here to promote your blog right ?
so if you answer to a question you do it here where you posted your "problems" and don't "force" people to read your complains elsewhere !!!
Greetings Cees Heim.
Click to expand...
Click to collapse
Oh, please! Do whatever you have to do, ban me or delete the thread, but don't litter it flaming with subjective and unfounded judgements. I take no sermons.
How about taking a thread closure then?
OP...with the constant negative replies and we feel this thread will go nowhere fast and in a hurry.
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
If you go to that Reddit post , you will notice a response there that pretty much answers your question. It is a Chinese company , and lot of this is cultural.
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
3dupunk said:
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
Click to expand...
Click to collapse
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
famewolf said:
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
Click to expand...
Click to collapse
An update to 5.1 would be nice and they haven't really updated anything besides a couple software tweaks. I don't consider that an update, just maintenance.
I 'd like to see them make more responsive fixes to what people are complaining about. I've reached out to them via email and phone several times and it seems as though they don't have a good mechanism to collect feedback. It makes wonder how they decide what bugs exist and how they manage defect priorities. I home someone there is secretly reading these forums.
Their standard fix is to do a full data reset from recovery and to be honest that has fixed issues I've had after both OTA updates. I attribute that to sloppy software devs but then again its a $200 phone that targets markets in other countries.
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
Jason from Alcatel posted a changelog for the update in the comments of that thread yesterday:
Hi all. We are listening and thank you guys for voicing your concerns and questions. Supporting our community is obviously very important to us, and that includes making sure we're keeping you informed. We apologize for not making the fixes in this update more apparent. We’ll work to make sure you get this in the future, but here’s what we fixed with the latest IDOL 3 update (see below). We will continue to keep you updated as best we can, but as always, please keep the feedback coming. Your input makes us better.
As part of our dedication to continuous improvement, we have implemented that the below enhancements to improve the overall user experience of IDOL 3, which have been implemented on the following software release: 7SQR-UEQ0
Double-Tap to unlock Improved responsiveness to user double-tap command
Corrected Relative Aperture value (F-Stop) display Images taken with the rear camera now accurately reflect the true f/2.0 aperture
Flash Quality Improved flash quality in low light/dark environments
Incoming call notification Incoming call notifications are now less intrusive during user activity such as playing a game or watching a video
“No Service” while Wi-Fi is enabled Resolved incorrect signal display that sometimes showed no service while in good network coverage when Wi-Fi was enabled
Kill Switch Function Device will no longer show “incorrect password” on the lock screen after an untrusted master reset
Downloading Email apps with no default application Resolved an issue that sometimes caused failed email attachment downloads
Click to expand...
Click to collapse
Sounds like they'll be better about communication going forward!
Thanks for posting this. I did notice the correction on the F-Stop in the EXIF - so that is what they were touting as 'Camera Improvements' in the original messaging about the update. This is really not an 'improvement' , is it !
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
bokaco7 said:
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
Click to expand...
Click to collapse
Seems like a automatic answer unfortunately...
Maybe contact them via Facebook ?
yeah, each of my emails detailing performance issues or suggested fixes (complaints) was returned with a suggestion to use recovery to reset to defaults. after that doesnt work the next response to return under RMA for replacement. Their tech support leaves much to be desired.