Related
List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?
the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it
Thank you for these links. Very nice organised list!
thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Good points. It's not impossible to take both approaches of course.
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts
Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.
that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it
Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...
We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
EDIT: It would appear I was wrong - see post #19, and others around it
I suggest you call Asus and confirm the job before you let it go
if Asus isn't in his username then it is fake. Forum vendor reps usually are in the form (vendor)(name)
So like Asusbob
Yeah, I thought as much, although I do remember seeing someone on here who was actually from Asus, but didn't have an Asus tag before their name, and now I can't remember who it was!
I think I've been a little vague and it's caused minor confusion! There isn't a courier turning up from this guy, I have a genuine courier that I arranged through Asus officially when I filled out the RMA form, but then I had this message earlier, and was just double checking that this guy genuinely wasn't from Asus.
God knows what he's phishing for - I wouldn't have thought this would be enough detail to really steal anything from me, or phone asus and arrange a different delivery address etc. Perhaps he was trying to get me to send him my tablet!
Anyway, I didn't give him any details, so have nothing to worry about - but heads up people!
Sounds like a great way to get a free system. Strange that they are asking for everything back even the cable. I would call asus ( do NOT use the number the email provices) to verify any info they give you prior to sending my stuff.
Fake
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
It's pretty obvious he/she is a fake and scammer considering the posts made so far. I'd report asap to a mod to get this goon banned before someone foolishly falls for it.
There are a few legitimate Asus reps on here including Asus_NA. I worked with Asus_NA to RMA two devices (one died from FOTA and the other, ~99% perfect, had a problem with adjusting the backlight) and they provided me free shipping via Asus fedex delivery, they were able to confirm when my package arrived at their facility and also updated me, on here, about when my replacement will ship out followed very shortly by an email from Asus with the packing list and tracking number. My newest transformer arrived yesterday.
So if Asus_NA ends up contacting you then they're legitimate.
However, the user that sent you the message seems to way not legitimate and i'd report it ASAP. Get them banned for trying to rob someone.
The three legitimate Asus reps on these forums are Asus_NA, Eric Liu, Rich @ Asus. Their might be a fourth, Rick @ Asus. I've worked mostly with Asus_NA.
Jeez
I am glad you got suspicious. That would totally suck to send the whole setup to a scammer. I guess no place is safe. Sorry to hear you are having problems though. My second TF101, serial number B50...... works great. Good luck.
Thanks Guys, these friendly and helpful responses are why I love this forum, even if I do get the odd phishing PM!
I haven't heard anything back from that so-called Asus person, so will report that private message so a mod can look into it - anyone know who I should be talking to? I had a quick look in the message to see if there was a link to report it, but couldn't find one....
Thanks again everyone.
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
"thank you, will try on my device"
sound like a ASUS rep to anyone? Not even close.. report his/her ass
but, come to think about it, some people have made claims that when theyve spoken to ASUS, theyre clueless...lol
maybe he/she was forwarding something to you? (im trying to be optimistic..lol)
turbulent28 said:
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
Click to expand...
Click to collapse
Those were exactly the posts that roused my suspicions! I always seem to be a victim of really poor phishing scams, and as I've worked in IT for 12 years, I consider myself a bit wiser than most to scams like this!
Hell, I once got one of those Nigerian Scam emails - except it wasn't an email, it was an actual letter and had a stamp on it and everything! I feel sorry for the poor chumps who aren't a cynic like me and get caught out by this stuff!
Who should I report it to? (the Asus Scammer, not the Nigerians! )
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
This is fake request. We have seen several of these lately and you need to report the user to the Admin please.
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Today, 03:55 AM
#
Default Dear Valued Customer,
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
darkonex said:
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Click to expand...
Click to collapse
I got the same PM from the same user - "Kimi_Q"..
I just assumed by the broken Engrish - and all of the support posts that they were an Asus 1st line trying to point people to the proper support - but I was still suspicious..
As others have said, I'd never give any one from a forum any private info via PM (or other).
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
sourworm said:
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
Click to expand...
Click to collapse
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Ryaninja said:
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Click to expand...
Click to collapse
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
tornadog said:
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
Click to expand...
Click to collapse
I just missed a call from the 510 number. I plan to just wait until they call again.
I Stand Corrected!
I have this PM, so I guess this is legitimate after all! My apologies to Kimi_Q for doubting!
Dear Ryanninja,
You can email us at [email protected] inbox and we can continue having the conversation there. Since the XDA forums is not our officially owned communication space. Please email us to the above inbox and we will address all the concerns regarding the tablet.
Customer Service Center
AsusTek Computer Inc.
Click to expand...
Click to collapse
Yeah I just got off the phone and got setup for the RMA. He mentioned the message from Kimi. It is indeed real
Dear friends I am owner of beautiful gold 32Gb/3Gb LG G3 D855 Eu, on V10h software.
*Last night I have e-mailed LG customer service about our right and our wish for bootloader UNLOCK on our G3, 1 our ago I got reply:
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
Hi TeaOverclock,
Thank you for your email regarding the G3.
You’re right, we would love to release the boot loader on this phone.
At the moment this is something we are looking into but not something that is a priority I'm afraid. The main assumption here on our side of things is that unlocking this would make rooting the phone much easier, and thus void the warranty on peoples phones. I'm sure you understand that not everyone is as tech savvy as you are and there will be complications as a lot of information is available on the internet which would cause damage to peoples phones if we made it easier to use.
At the moment I cant guarantee that we will unlock it, but as the phone hasn’t been out that long we are more interested in working out the kinks in the software generally than unlocking this. Sorry, maybe in the future we will allow this, and as more and more people are asking for this its becoming something that we may have on our next phone from the beginning. I hope you’re not to frustrated with this answer and that you enjoy the G3 if you have one already.
To reply please click the link for “more questions” at the bottom of the Email by the survey.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance
Kind regards
NameRemoved
Mobiles and G Pad Specialist
Email Team
----------------------------------
LG Customer Services
UK: 0344 847 5454 IE:01 686 9454
Mon-Fri 8am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk
You can even reach us via our Web Chat facility through the LG UK website
http://www.lg.com/uk/support/contact-customer-support
"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
As you can see I am afraid that we only can thrust in our devs...... For LG we are just PROFIT!!!
Regards fellas
Thanks for your efforts mate. At least it's not a closed "NOPE" as previous users have obtained from LG. I hope the campaign in change.org and so make LG consider their position.
Well. When i emailed lg Canada 1 month ago they
Just simply said they couldn't tell me and wait for any future announcement.
So im pretty sure every country has a different email response. Some say no no and some say dont know or then the stupid once say dont know what ya talking about.
Sent from my LG-D852 using XDA Free mobile app
Umm don't they know we can root it with an app in 2 minutes....that makes their argument completely irrelevant.
They are saying clear no, this is just positive writing.. damn lg people. rooting is our choice and we are accountable for this..why the hell lg has to worry. I hope developers are working for some kind of bootloader exploit. It's a shame Lg people are just fooling us with no clear answer.
This email stinks. I don't think LG preps/service employees put random Uppercase words in Sentences and fail to write words like can't (cant/can't). Also the way it's written just looks like it's been done by an 17 y/o who makes his first real formal letter to somebody.
I'm not saying it's fake, but this is just a piece of text we cannot rely on.
sprremix said:
This email stinks. I don't think LG preps/service employees put random Uppercase words in Sentences and fail to write words like can't (cant/can't). Also the way it's written just looks like it's been done by an 17 y/o who makes his first real formal letter to somebody.
I'm not saying it's fake, but this is just a piece of text we cannot rely on.
Click to expand...
Click to collapse
Do t hold your breathe on LG. I've come to the realization that they are NOT gonna do it. We rely soley in the talented devs of xda.
My dear friends e-mail is NOT FAKE, I have just copy/paste it from my g-mail account.
I have contact LG CS from UK.
I reply them on that mail that I am glad that they have spent some time to wrote me back, but that I am not happy with answer.
*So I took right to my self to suggest them solution: About Boot-loader officially UNLOCKED by IMEI request of each owner.
What do you guys think about my suggestion?
MY first mail was: (Copy/paste)
Received Date : 07/10/2014 21:12 06
The type of inquiry : Software/Hardware updates
Product/Model No. : Smart Phone/Emerging Device/D855
Dear LG customer support center;
We would like to get the opportunity to unlock bootloader in LG phones.
(By we, I think on 90% od LG G3 D855 owners).
After we got the possibility to unlock some LG phones like P880, we lost our freedom again, flagship like G3 is locked again. We need the proper way to unlock our phone, like we can on HTC, Sony or Motorola ones. We pay for the device, we want to have the control over it! You are pushing us to go and find what we paid for at other doors( Sony, Samsung, HTC, Motorola...)
Please think about Your customers.
Sincerely,
TO
Most Of Us want 2 Root his G3 .. So wht's Peoblem in That ..?!! It's Up 2 us Not You LG ..!!! Shiiit >_< Every single Person have the right To do whtever he want in his G3 .. !!!
Annoyed...
Sent from my LG-D855 using XDA Free mobile app
The reason that LG is so wary about people messing up/bricking their phones & asking for warranty is simple: LG has never implemented a proper root/flash detection mechanism in their phones like HTC/Samsung has. Its way easier to undo everything and make it undetectable for the warranty-checking-guys at the service centre. Had LG implemented some mechanism that they trusted, they would've released official bootloader unlock solution much sooner(if they do eventually).
Bootloader unlock & rooting are essentially rights that the consumer should have if the device has been paid in full but there should also be a way to protect the manufacturer from being held liable when someone does something stupid.
What still continues to baffle me though is that LG having worked on two Nexuses with Google, should really know better about the impact of the dev community & what modding means to us & to Android as a whole by now. I realise majority of the consumer population does not dip into flashing/rooting, but its a very major part of what makes Android special. If LG really intended to make G3 its flagship and had trusted the device, I would've expected to see a Google Play Edition & developer support on the device, especially considering the facts that HTC & Samsung have already done it & LG has a good relation with Google.
Anyway, I really did think that LG would grow into a company that supports the developer community looking at their devices in the past two years, but from their stance on the matter of G2 & G3 I'd say they're not really concerned.
All that being said & ranted, I'm very thankful to our devs here for giving us root so soon and hoping they'll get some breakthrough on an unlock or eventually release a loki-like exploit soon. I keep saying this in many threads, but I still can't wait to run AOSP based ROMs on this beautiful device. When it does come, its going to be amazing.
LG do not understand, knowing what the community wants and who has had apollo and Google nexus.
Quite the same as they told me a bit earlier:
here
http://forum.xda-developers.com/showpost.php?p=55772553&postcount=504
Ain't gona happen guys
UPDATE (REPLY FROM LG)
09.10.2014.
________________________________________________________________________________
Hi TO,
Thank you for your reply regarding the Boot Loader on your phone.
I am sorry that you are not satisfied with the answer that you have received.
The reason we advise against "unlocking" the bootloader, This is "locked" to prevent "third party" software from corrupting the handset and causing you any problems or rendering the unit "faulty". I can certainly feed this back to the relevant department to state that you are unhappy with this, but I am sorry to say at the moment this is something we would advise againt doing.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email. To reply please click the link for "more questions" at the bottom of the Email by the survey.
Thank you in advance.
Kind regards
NameRemoved
LG Electronics UK Help desk
----------------------------------
LG Customer Services
UK: 0344 847 5454 Ireland: 01 686 9454
Mon-Fri 8am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk <http://www.lg.com/uk>
You can even reach us via our Web Chat facility through the LG UK website
<http://www.lg.com/uk/support/contact-customer-support>
______________________________________________________________________________
Looking for build.pro for v10k
Hy, I read that we can change a lot of settings from the build.pro. Ifound a few ones but any ones tell the changes it ill make. There is no build.pro allready maked for the v10k?