Database Users

Need assistance w/ DIY A500 Repair (Power Button) *ACER FIXED IT!*

I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?

I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?

WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
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Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.

Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
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Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.

Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..

I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.

Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App

I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.

Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App

There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.

heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
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I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.

UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.

well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place

Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
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Good to hear that.

Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks

slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
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Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.

Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
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Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.

slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
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If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.

Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.

Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street

Kindle Fire got wet!

I'm new here so I'm hoping somebody can help me. My kindle fire got wet about a week ago and stupid me the first thing I did was wipe it down and turn it on to make sure it still worked. It did at that time and still a few hours later although the battery had died. Upon recharging it no longer worked. First it was stuck in the yellow triangle mode...then alternated between that and the kindle fire logo. My computer would recognize it for a second then the kindle would reboot and it was gone. I researched for days and tried so many things and nothing worked. The sd card cannot be mounted, it's like it disappeared so I can even do anything via TWRP. NOW it is stuck in a total BLUE kindle fire logo boot and doesn't ever stop!
Have I destroyed my kindle or can it be fixed via the factory cable?
Please help me

I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.

are you running ICS?

jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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i agree with everthing here
Taxion said:
are you running ICS?
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what does that have to do with anything?

Taxion said:
are you running ICS?
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Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.

veeman said:
Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
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i dont care who you are, thats funny right there

un4givn85 said:
i dont care who you are, thats funny right there
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You know? I have to agree with you

jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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Yeah I think you are right with the short circuit...and I realized my mistake directly after I did it It was only in the water a second. Embarrassingly my pool over-flowed while I was lying beside it. It flowed out onto my cellphone, my husbands cellphone and the kindle. I picked them all up immediately but water most def got inside...I'm sure of it

Yes, that is funny.
I asked because since i went to ICS if i use a USB charger for my droid i've been stuck in the same screen, in addition to having other charging issues. I was speculating the problem might not be water related but an unnoticed problem associated with charging (3.0)
I agree a short seems most likely, I was just looking for a possible alternative to check before sending it in with fingers crossed.

If you don't want to send it in, feel free to take it apart yourself and see if you can fix anything. Likely not, as the battery may have bust. There is an easy to follow guide on ifixit.com for taking apart a Kindle Fire.
Remember though, it voids the warranty, so I'd recommend just sending it to Amazon first.

If all else fails and you can ship to England. Then I want the motherboard
sent from my Gnex running Trinity kernel & Awesome's JB rom

My Paperwhite got wet and was still within Amazon's one year regular (didn't buy extended) warranty. I was honest with them and, even though water damage is not covered, they were nice enough to replace it anyway. I am long time Amazon Prime/Kindle Unlimited member and don't know if that swayed their decision, but go to their support website. It's worth a try! They are VERY nice. I did have to send mine to them, but they sent UPS return label, and I had replacement within 5 days!

my nexus 7 is acting on it's own..

first of all i'm from Malaysia and i bought my nexus 7 from a electronics company called "senheng" roughly more than a month ago..i was pretty satisfied with it until recently all the bugs and defects are starting to annoy me A LOT...
1) sometimes the touch screen is not responsive.i try pulling down the notification tray but it doesnt get pull down..
2) they are black lines on the screen sometimes when playing games or surfing facebook..it does happened quite often although it only appears for a split second.
3) this is the worst defect of all.sometimes the tablet acts on it's own,it's like it's having a mind of it's own.it would just jump back to the homescreen, swipe around and open up apps on it's own when i'm actually using the tablet.Basically it's like a ghost is using the tablet. So i try to find the cause of this problem and i'hv found than whenever i try to swipe around really quick the tablet will become not responsive for a while and it'll start acting on it's own, so i feel that there's a problem with the touch screen panel.
I went back to "senheng" the other day, hoping that they would replace a new tablet for me but they refuse to, so most probably i'm going to ring up ASUS tomorrow to report about my problems and hope that they would replace me a new unit. My main problem is the 3rd, i can live with the other two but the 3rd one is seriously bugging me.
Is anyone having the same problem as me? If so, what did u do to solve it?
p/s : i'm on stock 4.2 rooted...

Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.

player911 said:
Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.
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ya i'm on stock 4.2 rooted(sorry i forgot to state that)..
they wouldnt replace me a new one cuz they said that they're gonna have to repair it and bla bla bla..i mean come on, the whole touch screen panel is screwed and they want to try fixing it?! my warranty is not over yet, it has a 2 year warranty.
i dont think we can actually return the tablet within 14days here in Malaysia, we dont have this kind of policy(not sure).
what do u mean for me to physically kill one? u mean i should just killed it and return to the store for them to replace a new one?

My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2

dr.m0x said:
My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2
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i actually recorded the whole thing with my galaxy nexus so i'm gonna show them it..

Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium

TokenAntiAppleRant said:
Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium
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i think asus dont really mind rooting and unlocking the bootloader of the device..
anyways, i'm gonna go to asus service centre today and hopefully they'll replace my unit with a new one...lol

Idk if they do or not. That's just the general rule of thumb when sending a device back for repair/exchange. Mainly BC they can say the issue may have been caused as a result of you unlocking and rooting your N7. That's why Google threw in the disclaimer when a boot loader unlock is attempted.
Sent from my Nexus 7 using xda premium

[Q] Nexus 7 warranty problem

Hi all, I need some help from you guys.
I read all about voiding warranty if I root my device but something happened to my nexus that I find too akward.
A couple weeks ago, I sent my Nexus to repair due to faulty gps.
It would not recieve any signal. I installed many different ROMs, wiped it, tryed factory image from Google themselves without any success. So I decided to send my Nexus to warranty. Before sending it in I installed the factory image once again and relocked the bootloader.
As I bought my device froma reseller (FNAC) I did not send it directly to ASUS. I went to FNAC instead.
The problem is that today I recieved a SMS from FNAC saying that the brand (ASUS) did not accept my device under warranty.
I am wondering what could possibly go wrong. I am a bit worried about all this as I am 100% sure I took all the precautions to unroot my device. I know it had a factory image from Google and the only thing I am not sure is if I relocked the bootloader.
Tomorrow I will go to FNAC to know what they have to say.
My question is, can they refuse to repair my device only because the bootloader is unlocked? I was not bricked, only the gps did not work.
Sorry for the big text, thanks in advance

Yep they can completely refuse to repair it if the bootloader is unlocked.

To begin with, you need to find out what reason Asus gave.
Any number of things are possible - for all you know, your device got dropped/damaged after it left your hands, but before it arrived at Asus. Or any of a number of other reasons.
But it would be interesting for you to follow up your OP with an account of your experience.

Try installing this
If it's not hard-bricked then try going through Clockwork Recovery (For 4.2.2)
Then download Google Apps from this webpage goo.im/gapps/gapps-jb-20130301-signed.zip
Then the GPS will work and other Google Apps just fine, and if you want you can start fresh from stock then root it again then put in the ROM (CyanogenMod 10.1 RC2 is the best one) or which ever one you want to use then install Google Apps (gapps) through Clockwork by choosing 'Add Zip' then adding the zip in the downloads folder or your nexus 7. There is though a RC3 and RC4 but I prefer RC2 get.cm/?device=grouper&type=RC

Tomorrow I'll post more info of whats going on.
Thanks for replies.
YoyoscratchMC did not understand your post..

In the guarantee card is a point where it says that unlocked devices have no longer guarantee.
Sent from my Nexus 7 using xda app-developers app

Ok guys so it had nothing to do with software.
I did setup my tablet nicely so ASUS could not complain about unlocking anything.
So the reason they refused to repair my tablet under warranty is a small scratch that cant even be called dent. It has about 1mm diameter and is more a lack of paint than a dent. The small scratch is right next to two connector (see images below) and ASUS repair team said that one connector was not there. They classified it as my fault for damaging the device.
I cannot believe that a small scratch can cause that damage. My opinion is that the connector was badly installed or was not even there at the beggining since I never tested the gps when I bought the device.
Plus the repair cost would be more than 200€, almost the price of a new Nexus. They want to replace the motherboard!
I will post the pictures that ASUS took from my device as soon as I can.
Btw, any1 knows what those connectors do?
Thanks

naoentrar said:
Btw, any1 knows what those connectors do?
Thanks
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Those are the GPS antenna pins.

I sent my nexus 7 in because I erased the boot loader (I'm a dumb***) and they upgraded me from an 8gb to 16gb and my nexus was all banged and beat up odd they wouldn't fix yours
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

I could not believe when they told me that they refused to repair due to a small scratch... Anyway I refused to pay for the repair budget and made a complaint to oficial authorities. I will be able to use my nexus as is while they process the complaint.
Oh and they want to replace the whole board just because it is missing 1 pin from the gps connector. Is that normal?
Thankyou all.

just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7

nolook said:
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
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Hope they dont screw you like they did to me mate. GL

naoentrar said:
Hope they dont screw you like they did to me mate. GL
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ya hopefully mine was bought from google play so maybe the warranty is different from the non google play ones...

Doubt it mate. It always comes down to repair companies that ASUS hires.
In my country there are many complaints with the repair service of ASUS. The company that repairs the products here for ASUS is awful. Maybe in your country it's better.

I am very disappointed with Google

To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.

TL;DR
Cliff notes?

I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.

Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk

Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.

So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?

Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
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He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.

johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
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Agree

Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.

ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
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It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.

superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
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I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.

johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
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Thought as much. Thanks for reading the long post!!:good:

sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
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The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.

No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.

dc/dc said:
TL;DR
Cliff notes?
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Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.

johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
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You read my mind!! Totally agree!!:good:

At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.

johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
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It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.

I'm just impressed that Google had a service center in Bangalore.

Yeah sucks. Let us know how it goes.