Database Users

[Q] Dead Nexus?

Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.

You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.

Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded

alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!

Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.

Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.

It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!

Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.

Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium

I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies

If you can not turn off your screen without it breaking it I would RMA it back to Asus.

Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...

Did you already start the RMA process?
Sent from my LG-P500 using xda premium

maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.

This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.

my nexus 7 is acting on it's own..

first of all i'm from Malaysia and i bought my nexus 7 from a electronics company called "senheng" roughly more than a month ago..i was pretty satisfied with it until recently all the bugs and defects are starting to annoy me A LOT...
1) sometimes the touch screen is not responsive.i try pulling down the notification tray but it doesnt get pull down..
2) they are black lines on the screen sometimes when playing games or surfing facebook..it does happened quite often although it only appears for a split second.
3) this is the worst defect of all.sometimes the tablet acts on it's own,it's like it's having a mind of it's own.it would just jump back to the homescreen, swipe around and open up apps on it's own when i'm actually using the tablet.Basically it's like a ghost is using the tablet. So i try to find the cause of this problem and i'hv found than whenever i try to swipe around really quick the tablet will become not responsive for a while and it'll start acting on it's own, so i feel that there's a problem with the touch screen panel.
I went back to "senheng" the other day, hoping that they would replace a new tablet for me but they refuse to, so most probably i'm going to ring up ASUS tomorrow to report about my problems and hope that they would replace me a new unit. My main problem is the 3rd, i can live with the other two but the 3rd one is seriously bugging me.
Is anyone having the same problem as me? If so, what did u do to solve it?
p/s : i'm on stock 4.2 rooted...

Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.

player911 said:
Sounds like your touch screen is screwed. You shouldn't be getting lines on the screen.
Also there was some bugs with the touch drivers in the early stages. Have you updated to 4.1.2 or 4.2? Knowing your version would give better results.
Why did they "refuse" you a replacement? Is it damaged? Over the return limit?
I know this may have a moral stance, but I don't think anyone could tell a N7 apart from another N7. The serial number is on a plastic sticker that is easily removed. You could possibly purchase a new one, swap devices, and return the old one/new box. Or buy a new one and use it until Asus repairs your old one... then return it.
I've returned 2 [I fried one with a bad bootloader and swapped a 16 for a 32 (paying the difference obviously)]. They all just opened the box to make sure there were no obvious physical damage. The back cover isn't "meant" to come off, so they won't tear it down in the store.
If you want to physically kill one, download and flash a Samsung Galaxy Nexus bootloader. It won't even power on. No power + No Sticker = no way to tell.
The only reason I'm saying this is simply because store policies shouldn't be too strict on their exchanges for defective units. I've had equipment fail just after 30 days and you are left with junk. I understand 30 days is there for a reason and it is a good policy, but it should be a fine line. A day or two shouldn't matter.
Click to expand...
Click to collapse
ya i'm on stock 4.2 rooted(sorry i forgot to state that)..
they wouldnt replace me a new one cuz they said that they're gonna have to repair it and bla bla bla..i mean come on, the whole touch screen panel is screwed and they want to try fixing it?! my warranty is not over yet, it has a 2 year warranty.
i dont think we can actually return the tablet within 14days here in Malaysia, we dont have this kind of policy(not sure).
what do u mean for me to physically kill one? u mean i should just killed it and return to the store for them to replace a new one?

My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2

dr.m0x said:
My touch screen also has started flaking out as you describe from time to time. Took it back to the store but do you think it would do it then? No, it acted normal until I got home.
Going back there tomorrow to hope it plays up at the right time.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
i actually recorded the whole thing with my galaxy nexus so i'm gonna show them it..

Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium

TokenAntiAppleRant said:
Ninja move with the recording :good:
Fortunately I havent had these issues on my 32gb N7. One would think it would be under ASUS manufacturer warranty. I know its a last resort but if you have to then unroot and relock the boot loader and send it back to ASUS. I know the idea of not having your tablet for a while is crappy but if that's the only option...
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
i think asus dont really mind rooting and unlocking the bootloader of the device..
anyways, i'm gonna go to asus service centre today and hopefully they'll replace my unit with a new one...lol

Idk if they do or not. That's just the general rule of thumb when sending a device back for repair/exchange. Mainly BC they can say the issue may have been caused as a result of you unlocking and rooting your N7. That's why Google threw in the disclaimer when a boot loader unlock is attempted.
Sent from my Nexus 7 using xda premium

[Q] Section of touch screen not working

Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.

Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.

bump

I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app

Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app

Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app

I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!

I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app

Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.

im also having this problem but i dont live in the US. how can i go about fixing it?

redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.

Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...

herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.

can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!

2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !

Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
Click to expand...
Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!

I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:

Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk

Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
Click to expand...
Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?

I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.

HTC Repair Centre

Has anyone any experience sending their phone to the HTC repair centre after bricking their phone?
Long story short but i flashed the wrong boot animation and completely wiped the phone and despite several attempts to get a ROM on it again (spent days) I was unable to do so so brought it back to the shops where I bought it (was locked to o2 but I got it unlocked)
They sent it to company here called Fonemenders, i got a text today saying it has to be sent for level 3 repairs and mentioned something about the motherboard, now that has scared me a bit, it's bad enough I have to wait another 7 to 10 days but does anyone think I'll get charged given they'll see that it says tampered on it, i fail to see how it could be a problem with the motherboard too.
Has anyone any experience sending their phone to the HTC repair centre and what was the process.
Seriously contemplating never flashing anything again on my phone after this nightmare
Sent from my Nexus 7 using xda app-developers app

I don't have any experience with HTC's repair centers, but I've sent in several rooted Samsung devices and a bricked Asus Transformer for repair. My experience has been that the people in the repair centers really don't give a crap. Relax and hope for the best :good:

Samsung phones are seriously easy to modify compared to HTC, I'm no noob and read extensively on here and followed instructions to a t but still couldnt manage to get a stock or custom ROM back on my phone after that bad flash and me wiping it, no matter what I done.
Feel like I'm missing a limb here have gone over a week without it and now have another week wait, i won't rest easy until I have a fully working phone again.
Hope you are right my friend.
Sent from my Nexus 7 using xda app-developers app

I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
I'm a bit concerned though why they mentioned the motherboard (see attached) there was nothing wrong with the motherboard all that needed to be done is for stock ROM to be flashed back on it.
I'm reading some reports of people being charged a lot when they are informed the motherboard has to be replaced, i should have just sent it into a repair shop in town for €25.

Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
they r very easy to flash

I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
I sincerely hope you are right mate, I'd snap up a new device now.
I will report back anyway, if they come up with obscene charges I'll have to just leave it into a mobile repair shop here, i already went there and they said it would take a week and I thought that was too long but in retrospect I should have just left it with them.
Sent from my Nexus 7 using xda app-developers app

BenPope said:
Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.
Click to expand...
Click to collapse
Sorry when I said bricked it's just a term, i could get into recovery and I even relocked the bootloader so i tried all the various commands but i simply could not get anything to work, can't they just flash a ruu.exe for my device, i tried that myself but the ruu.exe in question was not compatible with my phone (earlier version)
What happens in an event that they fix it and then try and charge me and I refuse to pay or is it likely they'll be contact me first to inform me of this, and if i refuse to pay they'll just give me back the phone as it is?
I'm skint and haven't really got the money to pay for repairs, can afford a few quid but not over €100
Sent from my Nexus 7 using xda app-developers app

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.

Acetherockr said:
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.
Click to expand...
Click to collapse
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.

pack21 said:
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.
Click to expand...
Click to collapse
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:

is it possible to buy the speaker covers, i dented one of them :crying:

ant78 said:
is it possible to buy the speaker covers, i dented one of them :crying:
Click to expand...
Click to collapse
I haven't been able to find just the speaker covers But you can buy a ton of other parts here.
I'd bookmark it, they might add the speaker covers eventually. And who knows, if you're feeling adventurous maybe you can just do a color swap

Acetherockr said:
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:
Click to expand...
Click to collapse
Could you show me the path to that discussion, already searched on google and can't find.
thx.

If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2

HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.

ste1164 said:
HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.
Click to expand...
Click to collapse
Apparently they are
www.sbeglobalservice.com/ireland
Who are the HTC repair authorised people here
Sent from my Nexus 7 using xda app-developers app

JDR0iD said:
If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Hope you are right mate
Fingers crossed
Sent from my Nexus 7 using xda app-developers app

ASUS support sucks

I sent my TF300 back to the motherland the beginning of Feb as the bootloader unlock app did not work. The 'network' error. Got it back quickly but nothing was done. Sent it off again and they have had it since the 21st of Feb. The online complaint form generated a form letter. I have called twice and have been 'accelerated' to find out what is taking so long. 5 weeks and counting.
No more ASUS products for me.
Kit

If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.

Heatti said:
If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.
Click to expand...
Click to collapse
Thanks for your post. It is my understanding from researching this forum that the ONLY way to unlock the bootloader is to use the ASUS app. I would not have sent it off if I could have had an alternative. Even if it needed a screwdriver and solder. If there is an alternative to RMA, I would love to hear it but I am pretty sure there isn't one.
Kit

There must be a way because I remember having the same problem with that network error with ASUS app, wish I could remember how I got my bootloader unlocked then...
Looks like Asus site has 2 versions of this Unlock app: One for 4.2 and the second is for 4.0 and 4.1.
You tried with the correct version? If you were already on 4.2 have you tried downgrading to 4.1 or 4.0 to make it happen?

I researched here pretty thoroughly and the consensus is that there is only one way to unlock the bootloader.
I was actually on the phone with support trying to do it live after a downgrade to 4.1 and several factory resets. No go. That's when they had me send it in the first time. I called again this morning and they still have no answer as to the issue and even if it has been addressed.
Kit

Update.... I have contacted ASUS a total of 8 times since they have had the pad back on 2/21. SIX WEEKS! I have been 'escalated' each time... whatever the hell that means. No returned calls or emails. Today they could not find anyone who would know anything about my pad. I was told this was "unacceptable". I asked what that meant and was answered with silence. I was then told I would receive a call within 24 hrs.
If it is lost and they send me a brand new one, it is going on eBay and I will get a Samsung.
You have been warned.
Kit

So, after many phone calls and 'escalations', I just got my pad back. Was the problem solved? No.

I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.

Support experience
Over Boost said:
I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.
Click to expand...
Click to collapse
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?

Il Gerry said:
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?
Click to expand...
Click to collapse
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days

reply
Over Boost said:
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days
Click to expand...
Click to collapse
All figured out ... I could not help but tell him that they are "unlocked" ... but then so would be edged with the same (Transformer Service).
I break a lot of wasting time with the assistance I wrote email, facebook and on their website but want money and the fact that by the time everything works ok ... I know that I keep it like that.
Thank you Hello.