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Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted
I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.
5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...
Exchanged once to get a good screen
2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
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Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App
Exchanged once because the phone earpiece made a buzzing noise.
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G
raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
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if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App
Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
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Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
Has anyone else had bad luck with this phone? I just got a replacement and the earpiece on this one is bad too. This is my fifth phone in a year and tmobile is horrible with giving me another phone, basically they told me I have to pay for a new phone or get another slide.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I have had 8 slides send it back get another one. Find anything wrong with it send it back do the 3 times within 90 days and they will give u diff phone I know got one replaced with cliq 2 and second replaced with sk4g......just find anything wrong
kitila said:
I have had 8 slides send it back get another one. Find anything wrong with it send it back do the 3 times within 90 days and they will give u diff phone I know got one replaced with cliq 2 and second replaced with sk4g......just find anything wrong
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'just find anything wrong'.... hope you feel good about what you do.
Had mine, my wifes and my sons since they came out and all 3 have been perfect. No need to "find anything" wrong to exchange them.
Don't get me wrong I love my slide but had probs with referbs. Dead screen,2 w/ blown speakers but that's cuz they are sent to tmo and tmo fixes the prob and then sends them back out,heck I got a referb with a red water mark b4.....but if u don't like the phone that is the only way to get a diff one from tmo with out paying.....oh sent from my slide
i've had
1. bad camera, blurry
2. blown speaker
3. bad camera again
4. touch screen stopped
5. blown speaker, i had this one for 48 hours.
now they're sending me a new one. awesome product htc
marty22877 said:
i've had
1. bad camera, blurry
2. blown speaker
3. bad camera again
4. touch screen stopped
5. blown speaker, i had this one for 48 hours.
now they're sending me a new one. awesome product htc
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you've had some bad luck dude. Mine was completely fine
Since the phone release I've owned and flashed a gazillion times. Never had a problem with hardware though. I love this piece of crap
Sent from my fingertips using Android.
Mine never had any real problems. I didn't like how the phone was made of cheap plastic. It made the phone feel quite low end. But the phone itself was without fault. Maybe a little short on the power side (my phone had a tendency to crash under a load), but it was a very great phone throughout
My phone was great since June 10th, 2010. I did root it on the 31st of December and after that everything was even better.
Of course I don't own it now, but it's still in my house. (Passed down to the mom)
Before I got the slide, I had the G1. Replaced it 4 times. The slide hasn't been replaced once yet, knock on wood. Compared to phones like the G2, the design feels solid to me, and it's taken plenty of abuse.
Hard to say why so many are having trouble with the model, maybe a bad batch got produced or something. I think it's a great Mid-range phone. Except for the camera, that does suck.
Sent from my T-Mobile myTouch 3G Slide using XDA Premium App
It is known to HTC/T-Mo that the MT3GS has many hardware issues. The largest problem being blurry CMOS in the camera. I've had my Slide replaced twice, once for blurry camera, second for defective radio.
Hey yall nothing special but I reancently drop my phone 1 too many time and crack the screen. Does anyone happen to know what phone I get as a replacement from assurion. I've heard people geting the EVO 3d. I have the white version of the EVO now and seems so slipery when I pull it out of my pocket. Also anything special I should do I had it, but i already flash it back to stock non rooted.
Sent from my PC36100 using XDA
You may get an Evo as a replacement; the 3D if they're out of stock.
Evo4g is what you get
Sent from my PC36100 using xda premium
If it's slippery, get a case.
I would suggest buying an otterbox for your new phone either way. It might be expensive but ive had my evo since release and my brother (ever since I got the case) thought it would be funny to show everyone who saw it and says "look! its indestructable" :\ Ass! You might also find that you can actually salvage it by buying a new lcd screen and digitizer glass for under 70.00 on ebay! just tell your carrier you lost it! you pay the same premium regaurdless if you have insurance! then you can turn it around and sell it as refurbished! Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
What's crazy is, my wife's Evo has had two cracked screens and every time we took them to the Sprint stores, they only charged us 25 dollars for a replacement Evo (Just the body, no battery/case/sd card/accessories). Are they not doing this anymore?
I've head my screen replaced countless times by sprint (with root) for free.
Edit: not to mention speakers replaced, bezel, camera lenses. All free. Never unrooted my phone, ever. Same root from day after launch.
Sent from my PC36100 using xda premium
How many *is* countless?
I'm not trying to be flip, I think it's an important point (only semi-related to the OP, but definitely something that occurred to me lately) : if you're having to replace that many things on your phone, that doesn't reflect well on the build quality of the phone.
My observation, from this and other remarks on XDA, as well as my own experience (below) is that Evo's tend to break a lot. Probably less than other brands, and possibly less than other HTC phones, but probably more than certain other phones also (dare I mention the iPhone or is that just going to get me banned on XDA?)
On my original Evo, which I had less than a year, I had to replace the camera lens cover, the internal ear piece speaker (not the speakerphone speaker) and the digitizer. The last one I took to a Sprint store - 35 bucks was pretty reasonable, but they don't just replace a digitizer, they also swap out a whole assembly from some other returned phone including someone else's glass, LCD, and bezel. The other two jobs I did myself using parts I got on Ebay. I thought I did a good job too until, a few months after I did the speaker, the screen started acting funny and I realized I had screwed it together oh-so-slightly wrong and torqued the motherboard just a little. The problem got progressively worse and I finally had to buy a replacement Evo on Ebay. So much for saving a buck going the DIY route.
And those are just the problems I was able to solve. I also had to live with the famous crack in the bezel near the volume button, various dings in the relatively soft plastic of the bezel, and a down-volume button that just stopped working (too much use in recovery sessions I guess? )
Evo's *feel* pretty solid, and they're definitely not cheap plastic toys, but I don't remember having these problems with the fruit flavored phone I used to have.
Sent from my PC36100 using XDA App
My few is everytime I take it out of my pocket... Oh well geting a purple 3d so can't complain too much besides being purple
Sent from my PC36100 using XDA
VenomousViper said:
Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
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Click to collapse
just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
VenomousViper said:
just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
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Click to collapse
Well, yes, it is a calculated risk. The old rule applies : don't gamble if you can't afford to lose.
To me, it's just a phone, so I gambled (and lost). I survived just fine, but I agree that not everyone would/should make the same choice.
Sent from my PC36100 using XDA App
OK. So it wasn't countless.
But
3 screen (2 my fault and 1 the tech installed wrong - about to go for a 4th screen cuz I recently dropped and cracked it again, but this time it's not shattered)
2 or 3 external speakers
2 cam lens covers
And 1 badly dinged bezel (that I didn't even ask for, they did it while replacing the screen)
Never had to pay a dime.
I think the build quality is great. Maybe they could use a better speaker, but I think I was using a kernel with audio gains when it blew (i.e. my fault).
Busted screens were obviously my fault.
And HTC has GOT to find a way to protect camera lenses better. I had camera scratches on my HTC diamond, too, but all the Evo and newer HTCs have an even less protected lens.
I never unrooted. I usually try to make it look sorta stock, though. But the last time I brought it in with ICS, and even had ROM toolbox right on my homescreen lol
Sent from my PC36100 using xda premium
Hi,
I have a Nexus 4 16GB here and a Nexus 4 8 GB and my 16GB one isn't working, the screen turns on and it boots fine but the screen is completely unresponsive to touch...
I have tried swapping the logic boards over and the 16GB one doesn't work in the other phone either, which rules out the screen/digitizer but points towards the logic board...
I can't even click on anything in TWRP... Anyone got any ideas or advice?
Bump, could really do with some help on this...
Sounds like display driver on the logic board is done.
br0ok1ynb0i said:
Sounds like display driver on the logic board is done.
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Click to collapse
So can't be fixed?
Hyflex said:
So can't be fixed?
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I don't know, but when it happened to my other phone, replacing the logic board was the route I took.
BUmp
I'm afraid nothing can be done on that borked mobo. At least the digitiser is fine!
Shame it's a knockoff digitizer, it was a phone purchased as "brand new" which it clearly wasn't, from eBay.
Lasted a matter of a day before giving up...
I got a full refund after enough hastle so now I'm left with this bit of junk I my room.
Got a spare battery and front/back if I damage my legit 8gb one.
Should I remove the battery from the poop phone? (Does that stop them from becoming dead?)
Bump
I am also suffering from same problem, but in my phone 1/5 Lower part of screen is not receiving any touch, i want to ask something that shall i need to change the digitizer only or digitizer+screen
Sent from my Nexus 4 using XDA Free mobile app
Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.
I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.
I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
[/QUOTE]
Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes
My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..
I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.
Pics are up. So disappointed with LG right now.
You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?
Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
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Click to collapse
Hopefully,semms like you've been through hell with it.
Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.
Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Waranty or remove the cloth cover inside the chin
Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too
TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Do you have a picture of what cloth cover do you remove i dont see what you talking about
Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
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You remove that by the hole or?