Help! Cannot unlock screen, touch function not working. - HD2 Android Q&A, Help & Troubleshooting and Genera

Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?

jutsstuj said:
Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?
Click to expand...
Click to collapse
If a clean install (task 29) doesn't help, then I guess you have no other option than sending it for reparation.

It seems like there is a limited life span on the touchscreen. Mine died in October, and I had to buy a replacement because nothing I did fixed the problem.

I had the same issue as you, but in my example touchscreen is slowly dying. For example I can't wake up the phone pressing right (red) button. So I learned that using any other button will not cause freeze of screen. I also discovered that if you gently slap your phone on hand, magically screen starts responding. Weird, but it's ‘working’ like this since 5 months so far.

I just encountered this problem with my HD2 as well. It seems that this is a fairly common issue. Apparently the digitizer for the touchscreen is located directly beneath the red power button and has a tendency to lose its connection.
For me, holding the red power button down with some force for about 5 seconds fixed the issue. Is this temporary? Perhaps, but it has worked just fine for a few days now. Try that out.

Can't Unlock the Phone..
I am having the same problem..I can't unlock the phone..No matter what android Rom I installed.I tried to removed the lock screen and the touch stopped working..But when the phone restarts and you put you pin etc,I can use the phone normally..but when it goes black and trying to turn it on again nothing works on the screen..
Though the hard buttom works..Home screen etc..but can't get the touch to work after the screen goes black!

It's not rom related
I have installed WM6.5 (Stock), Android GB, Android ICS, Android JB But the problem appears to be the same in all
when I press Red button touch doesn't work any more
I would go with digitizer theory
BUT my question is this:
is it gonna get worse? cause for now as long as i avoid Red button everything is OK :good:
and I love my HD2 but if getting worse is possible I have to get rid of it :crying:

Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it

Anurag pandey said:
Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it
Click to expand...
Click to collapse
Funny (or sad) thing is we don't have an official service center here
so only option is to replace it or sell it as the way it is

Try this:
Lock the screen normally, screen turns off. (Power button)
To turn it on again by pressing any other screen buttons other than the power button. (DONT USE THE POWER BUTTON TO DO THIS)
I found that if I do it this way, the screen runs normal.

Related

HD2 New Weird Screen wont unlock issue - help

this is a new problem for me. I have been using the most recent Dutty ROM together with Mdeejay Android ROM without any problems. All of a sudden, when I try to unlock the screen after STANDBY, it just wont register my touch, as if I am not touching it. It boots up fine, and on the first unlock works fine, but when the screen lock goes on again (after every standby) it just wont unlock. So I am stuck (I use Exchange and our policy forces the lock after standby, so I have to use it - and its worked fine for ages).
If I boot into Android, it works fine, the unlock works fine, yet strangely when I try to shut the power down, THAT screen also doesnt register me touching it.
I have hard reset but even before I load an app or do anything, the problem exists.
I also reflashed a DUTTY ROM. Same problem.
I tried CHT lockscreen - same issue. After Standby, screen doesnt register my touch.
Anyone have any ideas?
Same problem for me.. Restoring a backup image after being forced to hard reset this morning and now suddenly my HD2 won't wake up after sleeping. Pressing my end key only lights up my buttons but I have to pull the battery to reset. I'm thinking it's related to me having CHT installed, yours however might be a different problem.
I had something similar. It was right after I had installed CHT 2.0 and was looking to make the top and bottom bars transparent. I found a cab that claimed it would do this and installed it. Sorry, I don't recall what cab it was and I have deleted it. When I rebooted Sense would hang and if it got into a lock it would only move the slider a little where it would stop. Luckily, I had done a backup that morning right after I installed CHT 2.0 with Sprite so I restored and all was well.
I don't know if this is of help but I figured I'd throw it out there.
it wakes up, but wont register when I try to swype the unlock screen.
ekerbuddyeker said:
it wakes up, but wont register when I try to swype the unlock screen.
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Click to collapse
Your lucky you get that far lol.. I don't get any waking up. Plus I now uninstalled S2U2 and still no change. Disabled all locks of any kind and still frozen with sleep of death with in 1 min of hitting power to sleep it. I REALLY don't want to to a hard reset and install everything from scatch.. UGH.
weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?
ekerbuddyeker said:
weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?
Click to expand...
Click to collapse
bump this is horrid
same
im having the exact same issue. I have flashed 3 different roms and flashed to the newest radio (2.15).
I started out using energy rom, didnt help. Flashed a newer energy rom, didnt help. Now im using the dusk rom, same issue.
SOMEONE PLEASE HELP!!!!
It's a quite common digitizer problem lately... it seems the HD2's digitizer is failing on some units, possibly because of usage with android? my father's device acted the same way, only it sometimes did register touch and other times, not.
My device doesn't have these problems, yet. But seeing that a lot of people here are experiencing these issues, and with the notion that I use android pretty much all the time since I first booted my device, i'm pretty sure i'll experience it soon as well..
Make no confusion thou, the assumption that android effects the digitizer are purely my own thoughts on this matter, no such thing has been proven and the conclusion that android is effecting our HD2s is based purely on the statistics of touch screen failures in the last few months since android has been made publicly available in a working form.
EDIT:
Those seeking A solution, as far as I know, the only solution is sending your unit to HTC for repairs, you'll get it back with a note that says that they replaced your digitizer or your screen, at least these are the reports I heard from the other folks whom followed this procedure.
Good luck.
HTC HD2 Screen Lock
I have only used Android a few times on this 'phone and it has a standard HTC/O2 ROM installed so it must just be a problem with the top part of the digitiser. With android running the unlock is at the bottom and is unaffected.
Is there any way of testing the digitiser before deciding whether to get a repair sorted,
Ta,
link:
htcphones.net/htc-hd2-problems-with-touchscreen
short version :
change digitizer
ekerbuddyeker said:
weird update...
It has something to do with which key i witch the device on with. If I use the phone key, I can swype the unlock. If I use the power key, it doesnt register.
Another related issue: when i hold the power key to switch off, it wont register me touching power off or reboot etc. so I have to take the battery out to switch off. Its the same in Android.
Anyone know? Hardware issue?
Click to expand...
Click to collapse
A friend was complaining to me about something like this since last week. I could not figure it out so I went ahead and installed Android cm7 and still have the same issue.
Until I read this post after searching through the forums all over Screen now unlocks perfectly fine but only using the green Phone icon. If I try to wake the screen with the red Power button, the screen is unresponsive.
Thanks for the info.
Already happened tome its a hardware issue can't be fixed so if you still have warranty on ur phone send it to htc for repairs b because it tends to get worse n worse soon other keys will start to give in I think that's one reason why most android phone been switching to capacitive buttons because hardware causes this sorta issues and send it in for repairs to get it fixed
Sent from my SGH-T959 using XDA App
the same issue with me , is there is any solution for that .
Wakeup the phone using the send button.it will work

[Q] Touchscreen not responding

So for some reason, the last few days the touchscreen on my phone was being super slow, and id have to turn off the screen, then turn it back on multiple times and keep trying to slide it to unlock. I dont know how this started. Ive been using the NexusHD2-Gingerbread V2.9.
Ive tried other ROMs and restored previous backups and nothing is working. The screen is still not responsive. Ive never had this happen before and not sure what else to do. Its just stuck on the lock screen but everything is unresponsive....any ideas???
AEBobby912 said:
So for some reason, the last few days the touchscreen on my phone was being super slow, and id have to turn off the screen, then turn it back on multiple times and keep trying to slide it to unlock. I dont know how this started. Ive been using the NexusHD2-Gingerbread V2.9.
Ive tried other ROMs and restored previous backups and nothing is working. The screen is still not responsive. Ive never had this happen before and not sure what else to do. Its just stuck on the lock screen but everything is unresponsive....any ideas???
Click to expand...
Click to collapse
Unfortunately, your touchscreen digitizer is dying. This is related to the hardkey malfunction. The only thing you can so now is flash back to stock WM Tom and send it back for repair. The phone's touchscreen need to be replaced.
Good luck,
Sent from my HTC HD2 using Tapatalk
Try to install everything from scratch and how it goes.
Sent from my HTC HD2 using XDA App
10507 said:
Unfortunately, your touchscreen digitizer is dying. This is related to the hardkey malfunction. The only thing you can so now is flash back to stock WM Tom and send it back for repair. The phone's touchscreen need to be replaced.
Good luck,
Sent from my HTC HD2 using Tapatalk
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Click to collapse
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe
AEBobby912 said:
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe
Click to expand...
Click to collapse
Try using zMooth or Button Savior. This help your hardkey a lot. Since I have zMooth and Button Savior install on my phone, I no longer have to use the hardkey.
AEBobby912 said:
Yeah thats what ive been reading, and right after i started this thread i was reading on another and read that you can fix it if you hold the power button down firmly (apparently the digitzier is right behind it)....that worked for me.
I think too much flashing and changing ROMS using the power button didnt help hehehe
Click to expand...
Click to collapse
for how long (holding of power button) ????
{edit}
!!!!! FIND SOLUTION !!!!!
The digitiZer is under the hangup button. press the button bit hard till it nudges the digitiser a little. it worked for me.
(found it from : http://www.htcphones.net/htc-hd2-problems-with-touchscreen/ )
I'm so cool now!!
I have been living on this solution for almost 2 months now.
However I can't take it anymore not because I am lazy!
but because when sometimes you need to make a quick call or grab that
camera instantly I tend to waste a good 5 minutes trying to make that hardpress on the end key work with the digitizer cable.
My question is, would changing the digitizer work? or is it something else?
Ever noticed that T-Mobile HD2 has soldered digitizer connection to the LCD vs. flex-cable socket in standard Leo?

Is my touchscreen dieing?

I was running an older Paramid version of dunphp's ROM, and right before swtching the ROM my touch screen start to not function. I could not pull the ring up to unlock the screen. I rebooted multiple times. Cleared Dalvik and fixed permissions. It finally worked after attemptiing to unlock it for what seem like abother 500 times.
I was going to change over to his latest Deisre HD ROM anyway. So I did a Task 29, and cleaned and reinstalled everything from scratch. It worked perfectly for about 5 days. Now I am getting the same issue with my touch screen. It just seems to go out. Is this typically what happens when it's about to die?
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
cmajewsk said:
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
Click to expand...
Click to collapse
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
lolkoz said:
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
Click to expand...
Click to collapse
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
cmajewsk said:
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
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Click to collapse
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
lolkoz said:
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
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Click to collapse
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
cmajewsk said:
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
Click to expand...
Click to collapse
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
lolkoz said:
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
Click to expand...
Click to collapse
How long do you hold the red button? Also, I am pushing down really hard. I didn't know you could get the digitizer replaced...I wonder who would do that (no way would I send it to HTC and wait a month), and how much that costs...?
HTC sends phones back crazy quick. Atleast that's how it was for me. They actually sent it back the day they got it from what I remember. It did take a while though for the phone to arrive to HTC (this depend who and from where you send it though) If your phone still has warranty I seriously recommended you send it yo HTC. Just remember to flash it 100% stock before sending it.
Sent from my HD2 using XDA App
Well believe it or not, after pressing the Red phone off button for an eternity and applying a ton of pressure, it's working. I am sure it won't be for long. I have a shortcut to lock the phone on the screen. So basically your saying I should stay away from hitting the Red phone off button, or else that will kill it again? What about the other hard buttons?
I am in the UAE at present, so it might be better for me to just order a digitizer and do the repair myself. I see there are a lot of YouTube videos on the subject.
Thanks everyone for your help!

[Q] touch wont work after screen of and on

hi after long time i installed android on my fathers hd2 coz he bought one s but problem is before and now everything is fine and awesome ^_^ but after each on-of the touch wont work only buttons work that fixed after a restart!
touch also works after plugging usb
Could be the infamous power button issue? Try to wake up the device using a button other than the end button.
Digitizer starting to fail, bad luck or much use.
Sent from my SAMSUNG-SGH-T989 using xda premium
whitout buttom works whit no prob what to do now:?
ehm my father droped it many times and used it more than anything whit every piece of its aluminium there anything i can do for it? not a repair or... using some toolor..
now i realized how awesome this phone is in andorid
tip screen is showing lockscreen but touch not working expext buttons
it worked whit phoen call button when pluged usb! i overcloacked it!
lol it work whit phoen call anyway if dont fix i can do that..for evr
btw how much should i overcloack my phone? do it get poweroff when gets hot? at 1.1 .115 nt phones normal but still a little bit cold
I don't overclock my phone, I don't see a need for that.
About NativeSD, people say it's faster than NAND, but I haven't seen any difference.
You can follow this guide by mengfei: http://forum.xda-developers.com/showthread.php?t=1896213
It's for triple booting, you can follow the part for dual booting. And yes, you can dual boot. I am just not sure whether you need to do any formatting, just make sure everything is backed up.
Marvlesz said:
Could be the infamous power button issue? Try to wake up the device using a button other than the end button.
Click to expand...
Click to collapse
im sure it is thanks buttom not work probly and soemtiems i get touch problem that fixes by turn of and on screen! (anywher i touch it only gets middle of screen! never happens in apps and games only in ui
thanks! i overclocked to 1.2 whit! PA it can't run JB so so smooth at stokc but in ics it almsot do and i need ovreclaock for dead triggre im playing till my phone comes (now tomorrow! yaaaayyy!)

[Q] Touch fail

hi guys I used to have wp7 on my hd2 and the touch screen work correctly after i install the android rom it works correctly for the first time running but when it goes to standby mod and i wanna unlock it the touch screen doesn't work and i testing a lot of rom and all of them have the same problem and it also work at the rocovery part whats your idea about my problem
vemsen said:
hi guys I used to have wp7 on my hd2 and the touch screen work correctly after i install the android rom it works correctly for the first time running but when it goes to standby mod and i wanna unlock it the touch screen doesn't work and i testing a lot of rom and all of them have the same problem and it also work at the rocovery part whats your idea about my problem
Click to expand...
Click to collapse
Your device is most likely facing the infamous end button/digitizer dilemma. Since you said it happens after waking up the device from standby (using the power button, right?). As far as I know there is no fix other than a replacement. I don't really remember which part required replacement (digitiser or buttons strip), but I'm sure the only permanent fix was a replacement (until the replacement fails, lol).
If it is just the power button, you could use another button to wake up the phone using button remapper or similar app.
Also, use softkeys for back button, since the digitiser cable runs below these two buttons.
New digitizer is way forward & they like $10USD these days
Like mentioned above you may get some use if avoid pressing buttons but if intend on keeping device for a while repair is worth while.
Mister B said:
New digitizer is way forward & they like $10USD these days
Like mentioned above you may get some use if avoid pressing buttons but if intend on keeping device for a while repair is worth while.
Click to expand...
Click to collapse
Yes, at ebay you can get a New digitizer for less than $10USD.

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