Database Users

[SOLVED (KIND OF)] Transformer display dead and stock ROM installed - warranty?!

Guys, thanks to all of you - especially frysee, who was a big help via Gtalk - the biggest part of my problem is solved:
My Transformer is still bricked and display won't turn on, but I was able to go back to stock ROM and wipe all personal data. So I won't get any trouble with warranty
If anyone is interested, me or frysee could write a How To for returning to stock ROM and retrieve warranty when screen is dead.
Thanks again!
qwer23
_____________________________________
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23

I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.

demonotter said:
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
Click to expand...
Click to collapse
Hi!
First of all, thx for your answer.
Well as I said, the first time the problem occured, the device was out of the box and untouched before. So I don't think it has to do with something I did.
For me it normally also happened when device was in sleep mode, except the first time out of the box
I installed a custom ROM + Clockworkmod Recovery after that, hoping it'll fix the deep sleep problem. And it really didn't happen again - until now
I didn't turn off OTA updates as I first saw that thread when the device was already dead Perhaps it tried to OTA update itself but I guess I would have to confirm this manually right? And I didn't do that...
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!

Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?

frysee said:
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
Click to expand...
Click to collapse
yes, being unable to wait for the german release, i imported from uk
adb gives me "device not found". even though i'm not a total noob, i don't know what i have to change to make it work. any advice? sadly i'm working while my tf is charging @home so can't really try something. i only hope you guys have some ideas
Sent from my rooted X10i using awesome custom roms

qwer23 said:
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Click to expand...
Click to collapse
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...

demonotter said:
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
Click to expand...
Click to collapse
no i guess that it is indeed the same thing that happened to you, sometimes it worked, sometimes not. only this time it doesn't come back from the not working part I guess you see yours in explorer too if it troubles to get out of deep sleep. i guess it's just the screen that sometimes doesn't turn on for all with that problem. but for me it doesn't even turn on for booting
Sent from my rooted X10i using awesome custom roms

It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?

demonotter said:
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
Click to expand...
Click to collapse
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?

qwer23 said:
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
Click to expand...
Click to collapse
You just plug it in.

qwer23 said:
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
Click to expand...
Click to collapse
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.

checkbox111 said:
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
Click to expand...
Click to collapse
Tried that a lot of times already. No help.

Phone still won't turn on, but I just realized I cannot only access my SD Card, I can also access internal storage.
Is this of any help?

qwer23 said:
Tried that a lot of times already. No help.
Click to expand...
Click to collapse
Then your ****ed!

checkbox111 said:
Then your ****ed!
Click to expand...
Click to collapse
I guess so
I'm getting a mini-hdmi cable today to determine if the screen is broken, because i have the feeling that ***** is booting but not showing anything...But I'll have to send it to ASUS nonetheless. Has anyone ever sent a device in for warranty reasons with custom software (CWM, Custom ROM) on it? What kind of trouble will I have to face?

I'd say try it with the HDMI cable, see if you get anything up on it and if the touchscreen/everything else still works, see if you can get the latest official ROM on there, see if that fixes the problem.
If nothing else, you can then send it back with an official firmware on it.

Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps

Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.

sbirsen said:
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Click to expand...
Click to collapse
Not possible since I installed CMW.
stuntdouble said:
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
Click to expand...
Click to collapse
Big bummer And sadly there are no "ASUS Stores" around where I could use a stupid employee who has no clue and is convinced it's hardware related.
Well I don't have my HDMI cable by now and will try this first, but if that doesn't work:
Can someone give me a step-by-step how I can access the restore function of CWM without seeing anything on my device? I did a backup in CWM before installing the custom ROM. Perhaps tell me sth. like this: "press power+vol. down on start, then after approx. x seconds press vol up, wait a bit to make sure CWM started, press vol down twice, to go to recovery, ..."
And can someone do the same for the stock recovery to reset the device? Perhaps there's a chance that a failed OTA update deleted CWM an there's the stock recovery.
I know the chance to save it like this are small, but otherwise a lot of money is lost
Regards,
qwer23

On the flip side however, you could probably make some money by being the first to dismantle your device, and sell the photos of the internals to some website like iFixit. Then you could also sell it off as parts on eBay. Obviously it might take more effort than you are willing to give it, but at least it's another option.
If you do decide to open it up I would love to hear what mA rating the battery has on its label. Not being able to find out the actual proper rating from any site has been driving me nuts. I believe it's 6800mA but im not 100% sure.

Won' t turn on! Tried all suggestions

Yes I have read all posts regarding "Screen Of Death" issue and i have tried all the suggestions. But still, my 10.1 won' t turn on. I have left it drain the bat for 2 days now.
Even if i plug it to the charger there is no sign of battery charging. Hence just blank black screen. any other idea before I have to go to the Service Center. Thanks. Any help would be appreciated.....

Connect the USB to a Windows computer and press Power + Volume Up for 30seconds. Do you hear a Windows "new hardware found" sound?

Thanks... Tried... Still fail. My PC only signaling found new hardware but fail the installation process. I guess because the tab is still not ON. Help....
It seems my PC recognizes the tab but can't find the driver. I can also feel "warm" near the power button area when i connect it to any electricity but still no TURN ON or BATTERY CHARGING INDICATION.

Have you tried to charge it with the wall charger for at least 2hrs and then unplug it and hold powerbutton 10 sec?
Sent from my GT-I9000 using Tapatalk

AndreBrian said:
Thanks... Tried... Still fail. My PC only signaling found new hardware but fail the installation process. I guess because the tab is still not ON. Help....
It seems my PC recognizes the tab but can't find the driver. I can also feel "warm" near the power button area when i connect it to any electricity but still no TURN ON or BATTERY CHARGING INDICATION.
Click to expand...
Click to collapse
Actually, that is what I was expecting as result.
The Power + Volume Up enables the nvflash APX mode, the screen remains totally black. I simply wanted to know if the tablet works and the culprit is just the screen. From what you say, we get the expected results... Windows detects the new hardware so the tablet works.
Now try the opposite: Power + Volume Down, hold it for 30seconds.
If you don't see nothing on the screen, it is probably a screen contact that got lose... you need to service it by Samsung.

yes done that. Still not ON. When I plug it I can feel it is working since I can feel "the warm" but screen still is blank

Then you already know what to do.
No biggie, Samsung will send you a replacement for sure.

yqed said:
Actually, that is what I was expecting as result.
The Power + Volume Up enables the nvflash APX mode, the screen remains totally black. I simply wanted to know if the tablet works and the culprit is just the screen. From what you say, we get the expected results... Windows detects the new hardware so the tablet works.
Now try the opposite: Power + Volume Down, hold it for 30seconds.
If you don't see nothing on the screen, it is probably a screen contact that got lose... you need to service it by Samsung.
Click to expand...
Click to collapse
yes. In fact now the APX is still working trying to find " a new hardware ". Should I cancel it and try the POWER+VOL DOWN now?

Yes, go ahead.

DONE the Power + Volume Down still not ON. BTW the APX Could not find any driver? Is it normal. Before this happens in fact i can transfer any file with my PC through MTP. Thanks again for your help. Hopefully you still know any other solution.... Keep waiting

The APX driver is included into nvflash package, it does not matter if you install it or not at this point. The advantage of this test is that the APX mode keeps the screen off in purpose, while allowing you to flash the tablet through a CMD window (only if you have an unlocked bootloader). We used this trick to determine if the core of your tablet works... we wanted to isolate the problem related to your screen.
I recommend you to contact Samsung and have the tablet serviced. Some screens lose a contact point when you drop the tablet by accident or if a soldering point is weak... The heat generated inside is enough sometimes to sever a lose circuit connection. Either ways, you do NOT want to keep this tablet.
I hope you did not flashed the tablet with some custom ROM, or else Samsung might void your warranty.

OK. Then the only thing i can do is go to SC.......Hmmmmm I am still using stock rom but unfortunately i did root the tab already. Is it bad judgement??? Thanks anyway.
I really hope it is only the screen connection lose issue. But just for curiousity. If only the screen keeps OFF, does it mean I actually can still check that my gtalk on the tab still connects? How this thing works??? since i just check with my phone my gtalk on tab is off.

You ordered the tablet online from Samsung or you bought it from a retailer like Best Buy?

I bought it from retailer. BTW is there any kind of USB JIG for the tab similar to SGSII? I just thought maybe this can help solve the screen of death issue. Ha ha ha ....

Perfect, just go see the store and explain to them nicely the issue. I'm sure they will exchange it for you.
Forget about the JIG or anything else, your screen is gone wacko... What you do now is try to force a blind guy drive a car... Just go exchange the tablet.

Ok I' ll do that. Thanks for your info and help. Hopefully problem will be solved soon.

I had the same issue but I couldn't return to the store so I went through support. They don't have parts yet so they just send you a different unit. In total it took 2.5 weeks for me and I ended up with an unlocked unit
Sent from my LG-P999 using Tapatalk

x-ravin said:
I had the same issue but I couldn't return to the store so I went through support. They don't have parts yet so they just send you a different unit. In total it took 2.5 weeks for me and I ended up with an unlocked unit
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Damn, it took 2.5 weeks to get a new unit?

The good news is, it's recoverable. The bad news is, it's going to take a long time.
Keep it off the charger.
Hold down the power button to get it cycling through APX mode while plugged into your PC (can hear the USB connection sound in Windows).
Tape the power switch down, verify it's still going into APX mode after taped, then unplug it.
Leave the tablet alone for a few days. Think about puppies, chocolate, bouncing breasts, whatever makes you happy, and forget about the Tab.
Come back, plug it back into the PC, see if you still hear it connect. If so, walk away again, come back the next day.
When it finally stops going into APX mode, plug it into a wall charger and leave it alone for about an hour, it should start charging normally, and once it's got charge showing, it'll power up normally.
Rule of thumb is it'll take about a full day for every 10% of charge that was on the battery when it went down, if you keep the power button taped down.

Tab 4 no sign of life

Hi , I hope anyone can I help I would appreciate it so so much
From about 2 day I left my tab with 60% battery when I came back to use it , it won't turn on or charge when I put it in charger it heats so much
I tried to press power and volume up together nothing happens
Plz help and thanks for your time

Anyone can help please

Mohannadmohammed said:
Anyone can help please
Click to expand...
Click to collapse
Assuming you've tried charging it already, try holding down vol-, home, and power

thisisapoorusernamechoice said:
Assuming you've tried charging it already, try holding down vol-, home, and power
Click to expand...
Click to collapse
Nothing happend

Mohannadmohammed said:
Nothing happend
Click to expand...
Click to collapse
Assuming your doing it the correct way.. Place your finger on he home key, then volume down, (don't press yet) then find the power key.. Press all 3 at the same time, once the screen lights up, let go of the power button..

M,
connect your tab to your pc and run
adb reboot recovery
if that works, ONLY perform a wipe cache function
and then reboot
There are numerous tutorials on XDA for setting up adb.
It is possible to render your device inoperable by having too many background processe running.
if you can get it rebooted consider removing some of the more "expensive" apps or find an auto start auto run killer that works for you.
m

moonbutt74 said:
M,
connect your tab to your pc and run
adb reboot recovery
if that works, ONLY perform a wipe cache function
and then reboot
There are numerous tutorials on XDA for setting up adb.
It is possible to render your device inoperable by having too many background processe running.
if you can get it rebooted consider removing some of the more "expensive" apps or find an auto start auto run killer that works for you.
m
Click to expand...
Click to collapse
When I connect the tab to the PC , it doesn't make anything or read it , do I continue ?

Mohannadmohammed said:
When I connect the tab to the PC , it doesn't make anything or read it , do I continue ?
Click to expand...
Click to collapse
Just do it.
And look up how to set up adb like i said previously.
m

moonbutt74 said:
Just do it.
And look up how to set up adb like i said previously.
m
Click to expand...
Click to collapse
in the cmd after i type adb reebot recovery it shows 'error devicec not found ''

moonbutt74 said:
Just do it.
And look up how to set up adb like i said previously.
m
Click to expand...
Click to collapse
can yu give me a link or a description on how to do it please

Mohannadmohammed said:
can yu give me a link or a description on how to do it please
Click to expand...
Click to collapse
M,
okay that's a problem. You are sure the tab is still powered on ?
when you plug into charger does the battery image and charging animation come up?

moonbutt74 said:
M,
okay that's a problem. You are sure the tab is still powered on ?
when you plug into charger does the battery image and charging animation come up?
Click to expand...
Click to collapse
no
it doesnt doo anything adnd the pc is not making the sound of reading a device the tab only heats

Mohannadmohammed said:
no
it doesnt doo anything adnd the pc is not making the sound of reading a device the tab only heats
Click to expand...
Click to collapse
Do you have samsung device drivers installed ?

moonbutt74 said:
Do you have samsung device drivers installed ?
Click to expand...
Click to collapse
yea

Mohannadmohammed said:
yea
Click to expand...
Click to collapse
this will sound goofy, but, make yourself comfortable and hold down just the power button for as long as you can.
and make sure you actually pressing it , some times fingernails get in the way and the button doesn't actually get pressed.
you are trying to get it to cycle on and off, if you can hold the button down for ten minutes then do it.

moonbutt74 said:
this will sound goofy, but, make yourself comfortable and hold down just the power button for as long as you can.
and make sure you actually pressing it , some times fingernails get in the way and the button doesn't actually get pressed.
you are trying to get it to cycle on and off, if you can hold the button down for ten minutes then do it.
Click to expand...
Click to collapse
plugged in charger ?

Mohannadmohammed said:
plugged in charger ?
Click to expand...
Click to collapse
No, mainly to avoid heating it up anymore than it already gets

I've seen a few people with this problem for the Tab S. From what I heard it caused by the Tab being locked up and not being able to turn on or boot even with full charged battery.
So the two options/solutions I have seen are
1.wait a week or two until it drains and press power or charge it after that time and see if it does something(may not always work since it takes ages in this case)
2. Take apart the Tab and unplug and plug back in the battery connector (very dangerous if you don't know what your doing)
3. Take it to samsung and say you were updating through kies and it did this
Just don't charge it as I am hoping the Tab needs the battery drained.
Sent from my SM-T800 using Tapatalk

gonna try this but it is closed , will the battery drain ?

DUHAsianSKILLZ said:
I've seen a few people with this problem for the Tab S. From what I heard it caused by the Tab being locked up and not being able to turn on or boot even with full charged battery.
So the two options/solutions I have seen are
1.wait a week or two until it drains and press power or charge it after that time and see if it does something(may not always work since it takes ages in this case)
2. Take apart the Tab and unplug and plug back in the battery connector (very dangerous if you don't know what your doing)
3. Take it to samsung and say you were updating through kies and it did this
Just don't charge it as I am hoping the Tab needs the battery drained.
Sent from my SM-T800 using Tapatalk
Click to expand...
Click to collapse
With out sounding disrespectful to the person in need here, but this guy is a n00b and wouldn't know what an ADB from a CMD..
If your still under warranty, contact Samsung and you might get lucky and get a functioning refurb..

can't enter into fastboot

Hello i have recently tried to return my phone from cyanogenmod into the stock rom using this thread: "https://forum.xda-developers.com/moto-x-style/general/guide-return-to-stock-relock-bootloader-t3489110" and my phone got stuck in the process while making the command "fastboot flash bootloader bootloader.img". And now my device is stuck on boot loop showing the cyanogenmod loading screen.
Anyway now i found a way to get to stock but for that i need to get my device into fastboot. THE PROBLEM IS that my device can't get now into fastboot! i have tried using adb commands but the adb doesn't recognize the device. I have tried fastboot commands but again it doesn't recognize the device. I also tried button combinations, but it didn't work.
Until the incidence i have used to press the power button+ vol down keys to get into fastboot mode, but now it doesn't work. I suspect that it doesn't work since in order to get into fastboot with the button combination i need to first get the device turned off. But when i connect my device to the charger it shows the battery charging screen and the device is stuck on that screen even if it has disconnected from the charger, and it will keep on that screen until the battery has depleted. I have tried shutting it down using the power button but then my phone gets into a loop with the cyanogenmod loading screen, and even if i turn it off it restarts instead.
p.s I have used to think that my fastboot was deleted but on an other thread i have been told that as long as i see the cyanogenmod loading screen of the OS that means i have a boot-loader.
Please help!
I want to get into Fastboot on my Moto Pure.
Thanks a lot
Eden.

Power down 1st
Try volume down & power key together. That will get you into fastboot directly.
Oops just seen that, my bad, I wont respond anymore.
Sent from my Portable

PassatSport15 said:
Power down 1st
Try volume down & power key together. That will get you into fastboot directly.
Oops just seen that, my bad, I wont respond anymore.
Sent from my Portable
Click to expand...
Click to collapse
Haha, as said. can't power off.
Np thanks for responding!
Anyone got an idea?

u cant poweroff does that means your phone is continuously bootlooping or its just booting but takes a hell lotta time to boot up?

Sagar_1401 said:
u cant poweroff does that means your phone is continuously bootlooping or its just booting but takes a hell lotta time to boot up?
Click to expand...
Click to collapse
I think @edenah is saying it just gets stuck at the loading screen. If the battery discharges all the way and the device is plugged in, the battery symbol shows and after the charger is unplugged, the battery charging doesn't go away until the battery dies again or the power button is pressed (which leaves us right back to where we started)

edenah said:
Hello i have recently tried to return my phone from cyanogenmod into the stock rom using this thread: "https://forum.xda-developers.com/moto-x-style/general/guide-return-to-stock-relock-bootloader-t3489110" and my phone got stuck in the process while making the command "fastboot flash bootloader bootloader.img". And now my device is stuck on boot loop showing the cyanogenmod loading screen.
Anyway now i found a way to get to stock but for that i need to get my device into fastboot. THE PROBLEM IS that my device can't get now into fastboot! i have tried using adb commands but the adb doesn't recognize the device. I have tried fastboot commands but again it doesn't recognize the device. I also tried button combinations, but it didn't work.
Until the incidence i have used to press the power button+ vol down keys to get into fastboot mode, but now it doesn't work. I suspect that it doesn't work since in order to get into fastboot with the button combination i need to first get the device turned off. But when i connect my device to the charger it shows the battery charging screen and the device is stuck on that screen even if it has disconnected from the charger, and it will keep on that screen until the battery has depleted. I have tried shutting it down using the power button but then my phone gets into a loop with the cyanogenmod loading screen, and even if i turn it off it restarts instead.
Click to expand...
Click to collapse
Try this:
Hold power button for 10-20 sek, when screen will turn off hold only vol-(at bootloop screen).
You should flash stock without "oem" commands.
Find how to update bootloader​.

aybarrap1 said:
I think @edenah is saying it just gets stuck at the loading screen. If the battery discharges all the way and the device is plugged in, the battery symbol shows and after the charger is unplugged, the battery charging doesn't go away until the battery dies again or the power button is pressed (which leaves us right back to where we started)
Click to expand...
Click to collapse
Yes thats exactly what i mean.

dzidexx said:
Try this:
Hold power button for 10-20 sek, when screen will turn off hold only vol-(at bootloop screen).
You should flash stock without "oem" commands.
Find how to update bootloader​.
Click to expand...
Click to collapse
tried this, but the device still goes into the cyanogenmod loading screen.

its soft brick but can't be fixed (just thinking any method but no idea man)
get your phone to moto service centre and they can only fix it (or maybe not) caus this is worst case happening to you
if any pro dev read this thread he might be able to answer but badluck (nobody gives a ....)
btw when you connect your phone to pc does it shows unknown device or it just charge the phone?

Sagar_1401 said:
its soft brick but can't be fixed (just thinking any method but no idea man)
get your phone to moto service centre and they can only fix it (or maybe not) caus this is worst case happening to you
if any pro dev read this thread he might be able to answer but badluck (nobody gives a ....)
btw when you connect your phone to pc does it shows unknown device or it just charge the phone?
Click to expand...
Click to collapse
:/
It recognizes it as portable usb device.
And well. I have bought the device in the us but i live outside of the US. so its bit problematic to return it now. Some help could do the trick!
I found SP flash tool and i believe it would do the trick. But i need to get the scatter loading file of the moto pure, but i can't find it anywhere, maybe anyone got the idea how to get that?

edenah said:
:/
It recognizes it as portable usb device.
And well. I have bought the device in the us but i live outside of the US. so its bit problematic to return it now. Some help could do the trick!
I found SP flash tool and i believe it would do the trick. But i need to get the scatter loading file of the moto pure, but i can't find it anywhere, maybe anyone got the idea how to get that?
Click to expand...
Click to collapse
We haven't been able to get the QLoad files for most Moto devices, at least not for the last 2-3 years... Sorry.

Well i have found a way to get the device charged while the screen is off!
If i connect it to my computer while pressing the power button and the vol down button and keep pressing it, the device stays turned off!
Now i'm trying to play with it, to turn the bootloader. so far the classical power and vol combo doesn't work.

edenah said:
Well i have found a way to get the device charged while the screen is off!
If i connect it to my computer while pressing the power button and the vol down button and keep pressing it, the device stays turned off!
Now i'm trying to play with it, to turn the bootloader. so far the classical power and vol combo doesn't work.
Click to expand...
Click to collapse
I am stuck. No button combination works. I suspect that the device isn't really off but the display is just closed. As even to open up the device takes a reallly long press on the power button.

if it got interrupted while flashing bootloader, you're pretty much not going to be able to do anything.
motorola service center is likely the only place that can fix it.
sorry for your luck.

edenah said:
Haha, as said. can't power off.
Np thanks for responding!
Anyone got an idea?
Click to expand...
Click to collapse
ericpeacock79 said:
if it got interrupted while flashing bootloader, you're pretty much not going to be able to do anything.
motorola service center is likely the only place that can fix it.
sorry for your luck.
Click to expand...
Click to collapse
exactly that's what I'm saying but he needs to get his phone to USA as he specified..
only a specialist can help ya

Sagar_1401 said:
exactly that's what I'm saying but he needs to get his phone to USA as he specified..
only a specialist can help ya
Click to expand...
Click to collapse
i see :'(
Ok Thank your guys
I guess its a lost cause.

edenah said:
i see :'(
Ok Thank your guys
I guess its a lost cause.
Click to expand...
Click to collapse
Lost cause? No, probably not... Do you know anyone in the US you trust well enough to receive the phone from repair and ship it to you where ever you are? I believe that is all you need. The US service center cannot ship outside of North America (maybe US), but they can receive packages from anywhere. If you had a US contact that could receive the device and forward it on to you it might be worth it to get it fixed if it is still under warranty, if it isn't, then it might not be worth fixing. Lots of things to consider here.

Fire Tab 10 Plus (2021?) black screen after standby

Hi guys, running toolbox on my Fire Tab 10 Plus since around 2 years w/o problems at all.
Today after I was using the tablet before, its not waking up with the power button.
pressing 40+ s power button, no effect
pressing power AND volume up 40s no effect
connecting to toolbox=> no device detected
What can I do now, which is the right forum for this kind of problems?
thanks in advance

uweee said:
Hi guys, running toolbox on my Fire Tab 10 Plus since around 2 years w/o problems at all.
Today after I was using the tablet before, its not waking up with the power button.
pressing 40+ s power button, no effect
pressing power AND volume up 40s no effect
connecting to toolbox=> no device detected
What can I do now, which is the right forum for this kind of problems?
thanks in advance
Click to expand...
Click to collapse
no ideas?

uweee said:
no ideas?
Click to expand...
Click to collapse
does anything show up as a device, im not sure what would show up in windows. In linux it might show up better. You might try and opening it up and disconnecting the battery. Either the whole thing is fried or your in some bootrom, preloader, etc mode that isnt being detected by toolbox. toolbox uses adb.

Michajin said:
does anything show up as a device, im not sure what would show up in windows. In linux it might show up better. You might try and opening it up and disconnecting the battery. Either the whole thing is fried or your in some bootrom, preloader, etc mode that isnt being detected by toolbox. toolbox uses adb.
Click to expand...
Click to collapse
thx
I have no linux available and no knowledge there
Opened the backside of the tablet, which was easy, and disconnected the battery, no changes, table stays dark
meanwhile opened a case at Amazon, the offer 1 year guaranty and 2 years warranty but I am waiting till 6 working days for an answer... lets see

uweee said:
thx
I have no linux available and no knowledge there
Opened the backside of the tablet, which was easy, and disconnected the battery, no changes, table stays dark
meanwhile opened a case at Amazon, the offer 1 year guaranty and 2 years warranty but I am waiting till 6 working days for an answer... lets see
Click to expand...
Click to collapse
do the warrenty thing. But does windows pick anything up as a device?

Michajin said:
do the warrenty thing. But does windows pick anything up as a device?
Click to expand...
Click to collapse
few minutes ago, amazon chat/call reached again and a new HD 10 plus is on the way to me
hope the toolbox will work on this newer version.
No windows saw nothing, I guess its a bigger problem, like I said if I connected it to my charger it shows 0,0A so no charging at all