So I was about ready to throw my phone off of a high rise. At first when I tried charging my phone it wouldn't increase in percentage. Then it just died while it was still plugged in. After that I tried multiple chargers that worked on other phones.
At this point I thought it was the mini USB port. So then I went and tried one of my friends batteries and bam, its working.
Just thought I thought id share since HTC customer service sucks ass and they wanted to charge me a diagnostic fee if of wasn't covered under warranty.
Sent from my PC36100 using XDA App
Take it to a sprint repair center. Your phone has a one year warranty for defects like this, it will be repaired or replaced for free.
OK, so I think I'm boned... I picked up my Xoom in a hurry today while the USB cord was attached and yanked it out with extreme force (totally forgot I was debugging, )
It's a Verizon 3g, purchased about 6 weeks ago and no warranty (I THOUGHT I'd be more careful, ug).
It looks like the right corner of the usb plug is broken/chipped. I get no response plugging it in now.
I could probably deal without having USB other than I've been coding on it and using ADB on it is extremely handy. I never got around to rooting it, so I can do that either (nor it seems can I enable wireless ADB without SU, damn damn damn).
It looks like Moto has a default 369$ flat fee for out-of-warranty repair which is INSANE. I could probably by the whole board for that much!
Any idea? Anyone?
I'd consider replacing the USB plug myself if there is a decent "how to" or at least how to crack this thing open and where do I get the parts, etc.
Or what's the odds of Verizon replacing it as a "defect"? What would happen if it broke using the Moto Dock? I really hate this micro usb, just to f-n small. (I wanted to get a dock for this reason but of course, no usb out!)
Sorry for the ramble, I'm just beside myself right now. ANY help/suggestions is appreciated...
Not sure if this is possible but could you maybe purchase some sort of after sale warranty or insurance and claim on that?
Sent from my Xoom using Tapatalk
Look at ifixit if your thinking about doing a diy
Sent from my MZ604 using Tapatalk
I can not get my Bravo with MIUI to charge. All was going well until it just stopped charging one night and when thebattery drained that was it. No LED's turn on when plugged in or anything at all.
Is this a software or hardware issue?
Should I send this back to AT&T since I have warranty or should I try to fix this some other way?
Hey, I've had a problem like this before and the only thing left for me to do was to get a replacement. I didn't have insurance because I didn't really think about it much. BUT I was in the 90 day warranty period(thankfully). So I received my replacement phone. Which Is the same one.
Sent from my MB525 using XDA App
I just got my Bravo back from Motorola warranty service for a borked USB port. Only took 9 months of plugging/unplugging until the port would not hold the cable connector, and (of course) would not charge or sync. Got it back in about a week, and I am much more careful with it now. BTW, I got my Bravo on Amazon with a contract extension, so AT&T was not interested in helping since I didn't buy the phone from them. If you did, they may make good on it. Otherwise, they'll probably point you to Motorola (whose first question when I called was "Where did you buy the phone?")
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Is it under warrnty
Sent from my SPH-D700 using XDA App
Eins7ein said:
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Click to expand...
Click to collapse
I wouldn't even bother with it anymore. I say you take it back and make them give you a replacement. Theoretically, THEY broke it, so it shouldn't be ur issue to have to fix.
Take ur phone back and explain to them what happened: You had issues so you took it in, not once, but twice... To get it "fixed" And that immediately after the second time you took it on, your computer could no longer detect ur phone.
Sent from my A100 using xda premium
Should I go to a different store or the same one? I think the Samsung warranty runs out at the end of the year but I have TEP.
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
nubecoder said:
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
Click to expand...
Click to collapse
you really think the sprint tech would change that just to "solder" it?
Sent from my SPH-D710 using xda premium
Shoulon said:
you really think the sprint tech would change that just to "solder" it?
Click to expand...
Click to collapse
No I think he ran the slate test (or whatever it's called) and changed the setting to modem.
I mean it's worth a shot, right?
;]
nubecoder said:
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
Click to expand...
Click to collapse
The codes is ##8778#... although I don't believe this will fix his issue because even if the phone is in modem and not pda it should still recognize its plugged into a computer... you just can't mount the sd card as storage. Take the phone in and make them replace it
Sent from my SPH-D700 using Tapatalk
flastnoles11 said:
The codes is ##8778#... although I don't believe this will fix his issue because even if the phone is in modem and not pda it should still recognize its plugged into a computer... you just can't mount the sd card as storage. Take the phone in and make them replace it
Click to expand...
Click to collapse
Thanks for the code, and you may very well be right about that, I just remember having some trouble after a sprint tech changed modes on me.
=]
I tried the dialer code and came up with
UART: MODEM
USB: PDA
Is this what it is supposed to be?
Eins7ein said:
I tried the dialer code and came up with
UART: MODEM
USB: PDA
Is this what it is supposed to be?
Click to expand...
Click to collapse
Yes. I would bring it back and demand a replacement. Explain to the manager if you have to.
Eins7ein said:
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Click to expand...
Click to collapse
firstly, we have to cover our own mistakes, so your entitled to a replacement...
And second, we dont solder anymore? They actually made us ship back our soldering equipment nationally, and they stopped training people in it a while ago (i sure as hell dont know how to solder), so the fact that he would solder something is strange...
Was this a corporate S&R store?
Sent from my SPH-D710 using xda premium
Stupid double post
If it gets past supervisor's supervisor and there's no results, call executive customer service. If still nothing, it's BBB time. You will see your problem resolved then.
squshy 7 said:
firstly, we have to cover our own mistakes, so your entitled to a replacement...
And second, we dont solder anymore? They actually made us ship back our soldering equipment nationally, and they stopped training people in it a while ago (i sure as hell dont know how to solder), so the fact that he would solder something is strange...
Was this a corporate S&R store?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I'm not sure if it a corporate store or not. They have a sign that says sprint repair center so IDK. Interesting you say they not supposed to solder. They had professional solder equipment so I wonder if they are breaking the rules or mybe I'm just dumb for taking my phone to this place. I will be taking it in this after noon.
Sent from my SPH-D700 using Tapatalk
I say Fck Sprints repair center and Just deal with Assurion.
Sent from my SPH-D700 using XDA App
Just take it back and explain the situation. I've NEVER had a problem with Sprint working/fixing/replacing my phone under TEP before.
If worse comes to worse, ask for the manager and politely explain what happened.
So I finally had fine to take it in today. The tech gave me no trouble, but said I have to wait 10 days to 2 weeks to get my new phone. :-( at least this one works, just can't root it which sucks.
Sent from my SPH-D700 using Tapatalk
Two weeks? That is crazy, I have a new one coming tomorrow, and that's only because I was a little late to make it in on Monday. Call customer care and get that expedited. Maybe it's because the old one is completely down, but still...
I'm a Sprint service tech, and I know we're not allowed to solder except as a temporary fix. If you're still having issues, take it back in and insist on a replacement. Any store that values still being open will get your phone replaced, and if you had come into my store and I treated you and your phone like this, my manager would be falling all over himself apologizing and I'd probably be sent home for the day and written up, as this is not conducive to good customer service. I work for an indirect dealer, not Sprint corporate.
Edit: Nevermind, looks like you already got it replaced. The Epic musta been on backorder because usually we get them in next day or within two days.
I did search here and other sites, and used google first...
My nexus7 is no longer being detected as a USB device, tried an a few different PCs and it charges but that's it. USB-OTG works fine so I doubt is a physical issue. This is with USB debug turned on and also booted too fastboot. I do have a warranty with the store I got it from, but can't really lock the bootloader with no USB. Anyone seen or heard of this before??
Sent from my EternityInfected ThunderBolt.
I'm having a very similar issue with my tablet. Something happened when i was charging with a car charger and now i cannot connect via USB in any way. It will only charge while the tablet is powered off. Unfortunately i cannot return it because i can't re-lock it. I don't think it's a plug issue, i swapped the audio/USB board with my wife's nexus and had the same result. Very depressing.
Sent from my Nexus 7 using Tapatalk 2
Well I guess you answered my question, I was trying several car chargers the other day also. Wonder if I can flash over the Google screen to remove the unlock icon?
They told me the warranty I got was for anything... hmm maybe my screen needs to crack tomorrow if I can't hide the unlock.
Sent from ROOTed NEXUS7
Put the image I took after rooting when I got it on and brought it in today. He asked what was wrong, I told him about the USB no longer working. He opened box made sure everything was there, wrote defective on a sticker and said to go get another one. New one is rooted flashed and working five, may have a little screen lift, going to open it tonight and toughen the screws
Sent from my EternityInfected ThunderBolt.
Hoping to do the same. Just waiting for fry's to get some in stock. Been sold out for two weeks now.
Sent from my Nexus 7 using Tapatalk 2
Sorry to revive an old thread, but any news on this issue? After charing my Nexus in the car its USB slot is now rather useless apart from not realising it's charging, and the retailer I bought it from went into administration a couple of days ago (three guesses who, you UK users) leaving me in rather a pickle...