Database Users

[Q] Broke my USB port, help!

OK, so I think I'm boned... I picked up my Xoom in a hurry today while the USB cord was attached and yanked it out with extreme force (totally forgot I was debugging, )
It's a Verizon 3g, purchased about 6 weeks ago and no warranty (I THOUGHT I'd be more careful, ug).
It looks like the right corner of the usb plug is broken/chipped. I get no response plugging it in now.
I could probably deal without having USB other than I've been coding on it and using ADB on it is extremely handy. I never got around to rooting it, so I can do that either (nor it seems can I enable wireless ADB without SU, damn damn damn).
It looks like Moto has a default 369$ flat fee for out-of-warranty repair which is INSANE. I could probably by the whole board for that much!
Any idea? Anyone?
I'd consider replacing the USB plug myself if there is a decent "how to" or at least how to crack this thing open and where do I get the parts, etc.
Or what's the odds of Verizon replacing it as a "defect"? What would happen if it broke using the Moto Dock? I really hate this micro usb, just to f-n small. (I wanted to get a dock for this reason but of course, no usb out!)
Sorry for the ramble, I'm just beside myself right now. ANY help/suggestions is appreciated...

Not sure if this is possible but could you maybe purchase some sort of after sale warranty or insurance and claim on that?
Sent from my Xoom using Tapatalk

Look at ifixit if your thinking about doing a diy
Sent from my MZ604 using Tapatalk

phone will not charge

I can not get my Bravo with MIUI to charge. All was going well until it just stopped charging one night and when thebattery drained that was it. No LED's turn on when plugged in or anything at all.
Is this a software or hardware issue?
Should I send this back to AT&T since I have warranty or should I try to fix this some other way?

Hey, I've had a problem like this before and the only thing left for me to do was to get a replacement. I didn't have insurance because I didn't really think about it much. BUT I was in the 90 day warranty period(thankfully). So I received my replacement phone. Which Is the same one.
Sent from my MB525 using XDA App

I just got my Bravo back from Motorola warranty service for a borked USB port. Only took 9 months of plugging/unplugging until the port would not hold the cable connector, and (of course) would not charge or sync. Got it back in about a week, and I am much more careful with it now. BTW, I got my Bravo on Amazon with a contract extension, so AT&T was not interested in helping since I didn't buy the phone from them. If you did, they may make good on it. Otherwise, they'll probably point you to Motorola (whose first question when I called was "Where did you buy the phone?")

[Q] Dead N4 + unlocked BL = screwed?

Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
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tiny bump

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
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$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD

scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
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No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.

The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4

There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal

I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2

If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2

Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?

you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.

i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.

simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
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Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
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That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
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First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app

chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
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I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.

A2017G does not charge anymore

So last night something strange happened: I plugged The axon in the wallcharger and let it charge. (universal bootloader, LOS Rom)
A few minutes later i came back and the charging Light went off.. No Computer recognizes or charges the device.(on or off state, neither in recovery or bootloader)
I tested a bunch of other cables and chargers and nothing helped. Now I flashed Stock B04 bootstack+system+Stock revert, did a full wipe.
Sadly i had no time to lock The bootloader before The devices battery died.
Anyone knows how to fix this or something about RMA with unlocked bootloader? Bought it from Amazon Germany.
Thank you

I bricked my Axon, when I tried to instal purenexus rom after owning the device for 9 months. It went in bootloop and I could not bring it back to life. I have send an email on amazon.de and they said that they do not offer a repair and because there were any on stock, they refunded all the money without questions asked. I have send it back and that was it. After more than a month of searching for a new phone, I ordered Axon 7 again on amazon.de for 90 € less. I got it 4 days ago. Axon is best choice for me right now. Well that was my experience...

Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?

Hamburgle4 said:
Normally folks who can no longer charge their device whilst powered can still charge it when it is turned off. Any luck?
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Sadly no charging at all... i Think the charging electronics are defective

Your usb connector is broken. Probably tin is broken on some of the pins if USB connector is directly on motherboard. If it has flet connector then it's cheaper and easier to replace whole USB charging board. My axon 7 works flawlessly so I didn't have opportunity to repair device by my self yet. You can also check charging brick and cable if those two works.

Lycidias said:
Sadly no charging at all... i Think the charging electronics are defective
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The USB-C is a big module with the vibrator and antenna, but you can change it easily. But I don't know if it is worth changing since the motherboard might as well be the culprit
If you can RMA it I'd say it's better. They may charge you some money if they actually change a piece and test it, but if they send you a new one they won't actually see that it was unlocked, but they are probably still low on replacement phones

I just checked on net only thing I found was on AliExpress which is overpriced 66$ do to spare part shortage. Good thing that everything can be repaired even flet connector which is a nightmare to repair. Only thing which is unrepairable is broken LCD or AMOLED. If u still have warranty on your phone it's better to send it to ZTE. That's the problem these days with some manufacturers. You can't find spare parts especially brands that are not known to people like Prestigio, Tesla, Coolpad etc

Amazon Germany will send me a New device for free because w-support does not have parts for it. They didn't mention anything about The unlocked bootloader.

I also had unlocked bootloader. There were no problems...

kodrnusa said:
I also had unlocked bootloader. There were no problems...
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You did a successful warranty exchange with unlocked bootloader? Where are you from?

bluenote73 said:
You did a successful warranty exchange with unlocked bootloader? Where are you from?
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Click to collapse
They sent me a New one from Amazon Germany after the device was about 2 weeks at zte's w-support. Absolutely no complains about The unlocked bootloader

I returned it to amazon germany. Then after a month i bought it again on amazon germany. It is a great phone

Warranty support for my Pixel 2 XL is the worst I've ever experienced...

I love my Pixel (and Nexus before it) phones, but based on my most recent experience with the Google "customer support" I think this will sadly be my last.
Like so many others my USB-C port has failed. At this point I can get no data across it and 90% of the time I try charging the phone it either starts cycling charging/not charging or just crashes. Oddly it is able to charge (slowly) when it's off. Needless to say it's been a battle keeping it charged and the inability to use Android Auto sucks.
I opened a case with Google support (July 15th) where I got bounced around 4 times and had to keep explaining the problem to each person. Finally the case was "escalated" to an engineer to determine if the phone should be replaced under warranty. Unfortunately it's not possible to talk to anyone in that department by voice or chat, my only contact has been with "Shane" from google support via Email. I haven't heard back from him in 8 days now and "he" just ignores all my emails.
Amusingly I did receive a support survey yesterday asking how my service experience was... I wasn't exactly nice on it.
BTW, I did buy into the "Preferred Care" scam when I bought the phone (at full retail), but now I'm told that in order to use that I will have to pay the deductible to have my poorly built phone replaced...
</vent>

I should mention that yes, I cleaned the connector. I used 91% isopropyl alcohol and a dental brush to clean it extensively (tried multiple times now).

You tried multiple cables, right? Just double checking.

aoaleman said:
You tried multiple cables, right? Just double checking.
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multiple cables and multiple chargers, including the originals.

DracoDan said:
multiple cables and multiple chargers, including the originals.
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Wow, sorry to read that. Hope something gets resolved.

Luckily over here in my country there is a authorised physical repair shop. Had touch issues with my 2xl.
Sent the phone in on Friday 7pm, got it back fixed on Saturday 12noon. Don't even need to go thru Google web support
Sent from my Pixel 2 XL using Tapatalk

I had the same problem a year in and brought it back to the Telus store. They ended up giving me a new one instead of replacing the port. Apparently it was still covered under the manufacturer's warranty.
I could charge fine but couldn't transfer files or connect to the computer. Strangely I could still use a type c thumb drive and flash ROMs no problem.

I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.

lywyn said:
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
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I think it's too late for that, I already told them it started after getting my phone a tiny bit wet... Even though it's supposed to be IP67 rated and I made sure it was dry and waited ~8 hours before trying to charge it!

I have had the exact same problem as you. It was just weird that my USB c to headphone jack didn't work, so I just chalked it up to it being something wrong with the connector. but I plugged it into my Samsung Galaxy note 9 and it worked fine. I then had an issue with the charging, I had it plugged in the whole time and look at it a little bit later and it's completely black. I have to hold the power button down for 20 seconds or so and eventually it would power back up but the battery would be dead. So I assumed it was a bad cable so I replaced the cable and even started using the one that came with it. Well after upgrading to Android q I noticed that I could see a little bit of burn in. So I read some of the forums about people who are getting replacements for that issue. I went to my pixel 2 XL, went to the settings, and opened up the chat from there. I spoke to someone, and told them that I had a Verizon pixel 2 XL that had burn in and I have never dropped it or had it in water. She had me send a picture of the front and back of it which I did. She asked me where I purchased it. I'm almost positive I purchased it at the Verizon store, but I was not sure so I told her I think it was Best buy but I wasn't sure. She said she needed the IMEI, and once I gave it to her she said the warranty was up in November of 2019. And that she would do a exchange with me. So I got the RMA information and I'm going to send it off. She said 5 to 10 business days is the usual turn around. But I'm in Texas and where I'm sending it to is in Texas as well so hopefully it shouldn't be that long. Hopefully I will get a Google refurbished and not even Verizon one. I just thought I would let you know that you're not the only one having that problem. I just happened to try my luck with that chat portion on the pixel 2 XL and it worked. I'll post back and let everyone know if I got the Google refurb or Verizon

I called Assurant directly on a Friday afternoon. I had a new to me phone on Monday and it was Google's version, not vzw. If it's refurbished, I'm surprised at the packaging it was shipped in.

I had s completely different experience. I was having a problem with one of my speakers not working. I chatted with support and they escalated it. Twenty minutes later I had an email with the RMA information. They put a hold on my credit card for the price of a new phone and overnighted my replacement. When they received my defective one the hold was dropped. I couldn't have asked for a better experience.

Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...

JoroBo said:
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
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You'll get the safe model back. The parts for any device are produced past the end of life of devices so they can be repaired/refurbished. Warranties cover same for same, insurances cover replacement of same/similar device.

I just got my 2 XL replaced for the same reason. My USB port stopped working properly. Issues with charging, data connections, etc. That was actually quite easy to do through the Google Store. After a few minutes of chatting i had a new one on the way and a hold placed on my card until they receive my replacement. What I'm unhappy about is Google sent me a replacement device that 3 months older based on its manufacture date. Basically a first run item. Also my display is not as good as my original which was flawless. The new one is much cooler in color temp.