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Hey guys my g2 won't charge when plugged into an ac wall charger or dc car charger or usb. When the phone is on it wiil charge but will charge very slow and over heat over 50c and still stay on and charge. It takes around 10 hours to charge. Battery lasts 3-4.hours when lightly used. Tried a new battery so I know its not the battery. Help me please because htc won't
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Are you stock? rooted?
Why wont HTC help?
They said it was a demo phone
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Sounds like a hardware problem.
HTC will do non-warranty repairs, if you're willing to pay the price.
I asked they said they would not touch it because it was a demo. I'm am very frustrated
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Why do you have a demo unit phone?
Pretty sure if you were aware it was a demo phone you should be aware it probably won't come with an applicable warranty.
I sure hope you got a deal on it because demo units are abused like a tickle me elmo doll in a pre-school playroom.
I don't get why they won't take any HTC phone for non-warranty repair if you're willing to pay You contacted HTC, not T-Mobile, correct?
I guess perhaps they think a demo phone might need a total overhaul and not be worth the parts -- but I thought they usually just replace the entire motherboard anyway
Well at this point, you could take it apart and find someone who knows something about electronics to look at it and see if theres anything obvious.
Or list it on ebay for parts. When my old Mac laptop died, I was able to take apart and sell almost everything piecemeal -- I was up front and said that the motherboard was non-functional but I believed everything else worked.
From what i have read, a broken microusb port on an evo from tripping over it or dropping while charging is common. I have also read that in the past, customers with this problem have been denied repair or replacement by sprint. As of now, the most current instruction given to sprint employees is to give a replacement phone. I am getting my new evo on thursday. similar experiences with sprint support?
My wife and I both had issues with this on our first phones within a couple of months of getting them launch weekend. Sprint acknowledged that it was a problem and promptly replaced them, albeit with refurbished phones.
The refurbishment must have worked, though, since neither of us has had any charging problems since.
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Well, until today, that is. I think I broke it myself this time, though.
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This is what I absolutely hate about sprint, they cannot get their sh1t straight. One store will do it, another wont. Thats ridiculous.
Anyway, the usb port breaking IS a hardware failure, and IS covered under the 1 year warranty. If a sprint store gives you crap about it, call *2 and talk to Account Services, tell them you will cancel your account if they dont fulfill the warranty.
Yeah the insurance only covers software problems like the phone won't even turn on same Thing happened to me it broke Sprint denied me and I had to go to a phone repair shop paying $118 but one time my phone didn't turn on because the heat fried it (summer time) and they replaced it.
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Mine works great, I love it!
Yeah the insurance only covers software problems like the phone won't even turn on
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No, insurance is for lost, stolen, or broken (by you, i.e. you drop in toilet or run over with a car). Anything else that YOU didn't do to the phone is considered a manufacturer defect, and is covered by the warranty. I hate to say it, but you got screwed, you should have gotten it fixed for free.
I'm having the same issue right now. I've had my phone for 10 months and the USB port went defective a few weeks ago. I have to wiggle the cord around to get it to charge and sometimes it will and sometimes it won't.
I'm trying to get my phone back to stock because i used Simple Root v.1 when it came out last year.
This thread says i can just flash a stock signed rom, but my phone says "S-off" even though i never used unREVoked forever. Do i just flash the rom anyway?
My first Evo had the same problem within the the first 4 months. I purchased it and launch and found out that it was a hardware defect but could not go through all the hastle of getting it fixed. I would have been phone-less for too long so I ended up paying 35 to the local repair spore and got a new phone. I have yet to run into the same problem with the replacement phone. I wonder if I could get the 35 refunded to me because I do have chat logs where representatives said it was a defect.
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My first launch day EVO broke 2 months in. One sprint store told me I would have to call the insurance and so I went to another sprint store and for $35 got a replacment.
No consistency!!
Well when I asked sprint if they could fix it they said damages like that would be through your one year warranty with HTC and would have to pay deductible.
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You need to run a ruu my guess is your rooting process installed the ENG bootloader and that is why it still says s-off
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It depends on how the charging port is detached from the board. If the solder joints are left intact, it's a manufacturer defect and is actually a known issue in the Sprint system.
If the solder joints are damaged or "torn", then it's customer abuse and an insurance claim will have to be filed.
Would the loud speaker being muffled be considered a defect? I have a speaker problem and charger problem. Sprint was telling me $39 to fix it, which sadly is cheaper than I can do it since you have to buy about 6 speakers online
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Steve325 said:
Would the loud speaker being muffled be considered a defect? I have a speaker problem and charger problem. Sprint was telling me $39 to fix it, which sadly is cheaper than I can do it since you have to buy about 6 speakers online
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anyone have any ideas? I was going to try another sprint store tomorrow. If I brought it in, should I unroot it first?
Steve325 said:
anyone have any ideas? I was going to try another sprint store tomorrow. If I brought it in, should I unroot it first?
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Definitely unroot it. Lady at my local Sprint store got all uppity with me because she saw CM7 on mine. x_x
I went in with mine rooted and all. The guy actually was pretty into the phone being rooted lol. Asked me what time I was using etc. Charge port was broken, ordered me a new (refurbished) phone, sent me on my way lol.
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I believe I posted this in another thread, but can't remember.
It depends on how the port is damaged. If it just pulls completely loose from the board, solder joints intact, then it's a known issue. Replacement will be given through S&R.
If the solder joints are broken or the charging pins are bent, it's considered customer abuse and an insurance claim will have to be filed.
The ports cannot be replaced in a service center. I work in an ASC & the service centers do not solder anything back on to the board so replacement is the only option.
I went into sprint last week because my charging port broke and I couldn't charge my phone. To my surprise they said that it's not a defect or hardware problem and that I would have to claim it on my ins and pay the $100. Well with the 3D coming out soon and me being such a tight A*% with my money, that $100 wasn't going to cut it. So I figured out a way to get a New Refurb phone from Sprint for only $45.
Here's what I did
I called around to some local cell phone repair places here in DFW area. I found this shop in Fort Worth that would replace it for $45. I took it in to get repaired and was told that when the charger port broke it pulled the sync strip off the board. Which means my phone will charge now just fine but I won't be able to sync it up with my pc again. Noway i could live with that.
I know enough about the evo and the hardware to know that the mic is soldered onto the board and that it cannot just be replaced at the Sprint store. Sooooo! I bet you know where I'm going with this? Your right!! I blew out my mic on purpose. How I did this is very easy and truly undetectable. All I did was blow air from my air compressor in the mic hole, maybe 5-10secs. I then opened the voice recorder to make sure it was out,It was.
I took it back to Sprint and told them my mic wasn't working. he said that's a real common problem with Evos. he began to tell me that they repair it and give them 10 mins. I knew they couldn't do it on site. 5 mins later he comes from the back and tells me that the mic was soldered on the board and they have to replace it, which I knew. 2days later Sprint text me and I picked up my new evo for $45.
The bad thing is that you'll have to use your blue tooth or headphones to make calls until the new phone comes in.
we shall not discuss insurance fraud here
cracker0309 said:
I went into sprint last week because my charging port broke and I couldn't charge my phone. To my surprise they said that it's not a defect or hardware problem and that I would have to claim it on my ins and pay the $100. Well with the 3D coming out soon and me being such a tight A*% with my money, that $100 wasn't going to cut it. So I figured out a way to get a New Refurb phone from Sprint for only $45.
Here's what I did
I called around to some local cell phone repair places here in DFW area. I found this shop in Fort Worth that would replace it for $45. I took it in to get repaired and was told that when the charger port broke it pulled the sync strip off the board. Which means my phone will charge now just fine but I won't be able to sync it up with my pc again. Noway i could live with that.
I know enough about the evo and the hardware to know that the mic is soldered onto the board and that it cannot just be replaced at the Sprint store. Sooooo! I bet you know where I'm going with this? Your right!! I blew out my mic on purpose. How I did this is very easy and truly undetectable. All I did was blow air from my air compressor in the mic hole, maybe 5-10secs. I then opened the voice recorder to make sure it was out,It was.
I took it back to Sprint and told them my mic wasn't working. he said that's a real common problem with Evos. he began to tell me that they repair it and give them 10 mins. I knew they couldn't do it on site. 5 mins later he comes from the back and tells me that the mic was soldered on the board and they have to replace it, which I knew. 2days later Sprint text me and I picked up my new evo for $45.
The bad thing is that you'll have to use your blue tooth or headphones to make calls until the new phone comes in.
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NICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
instead of being a dipster like the OP let me give you all some actual advice.
First my Background
X-Corporate sprint employee
Close ties with management, techs, and sales reps at retail locations.
Charging port failure on the EVO 4G is a known issue, there the corporate store should know this, if for some reason they are stupid, which can and will happen, politely inform them of this, if your not getting anywhere with the rep, politely ask to speak with management to look into this.
if your charging port is broken due to normal use, and not you plugging it in and swinging it around your head like a lasso, you will be covered, even without T.E.P. insurance plan (and unless they changed policy its covered even after the 1 year warranty on the phone)
As a cautionary note, if you bring your phone in to a corporate store, and they take your phone to the techs, and see your phone is damaged beyond repair, it will be flagged and notated in the system as such, and even if you go out and do some crazy stuff like this guy, and bring it back, they will Pull up your device in E-Ticket and see that its DBR and will not fix it anyway.
So guys, if you have this issue, do the smart thing, and handle the issue politely as you cannot expect every rep to know everything.
I wasn't asked for any of my info from Sprint to flag. I was just asked what the problem was and then it was taken to the back. The TECH not REP was the one that came and spoke to me and explained to me what the problem was. He stated himself that he thinks the ports should be covered due to the fact it does happen so often and that the port isn't connected securly enough to the board with the proper temp grade solder.
Is what I did morally right? NO!! But Sprint and other cell phone companies screw over the consumer everyday, but that's ok! So when the consumer finally gets over on the corporation its sooooo BAD!!
In no way is this ins fraud because Asurion was never involved. This was under hardware warranty and being my phone was bought in Jan I really don't think me or anyone else should have to fork out more money for something that's only 5 months old.
2 wrongs dont make a right, and they don't need to ask you for any info other than to just scan your phone.
and I never said that it happened to you, I said it could and properly should happen.
not to mention the solution to the problem was so easy, you just were to lazy or inept to handle it properly.
also, yes, it was still fraud
and now the phone may get refurbed without the original problem being addressed.
If the charging port is pulled clean from the board, solder joints intact, then it's covered under the known issue.
If the solder joints are broken and circuit board is peeled, it's damaged beyond repair.
Unfortunately in our store right now we have no RECON phones so we are swapping with new in box since they are also backordered...mildly frustrating!
Ur story is awesome. I think the 116 dollars a year should be the deductible. I know there are always people that take advantage of the system. I have done it before but I also thinks it sucks for the real problems we get screwed out of with deductibles on top of monthly premium charges.
They should consider your premium as the deductible unless its more than once a year. I can understand water damage or lost/stolen. I just don't think physical problems should be cause for deductible.
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Sunsparc said:
If the charging port is pulled clean from the board, solder joints intact, then it's covered under the known issue.
If the solder joints are broken and circuit board is peeled, it's damaged beyond repair.
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+1
The "damaged beyond repair" can be argued as long as there's no obvious signs of abuse and if cust. service gets involved, we both know that we're ordering a replacement for the customer.
Nice!
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They replaced mine for same problem for free. U were just getting dicked around and in turn u went to make trouble for no reason. You did fraud and wasted ur time and money.
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For fun I recently repaired an Evo 4g that had it's USB port violently removed / peeled away. Definitely not worth the time, but it was a fun after-work project!
http://forum.xda-developers.com/showthread.php?t=1110886
Great fraud
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Who cares, insurance fraud or not. It's not insurance fraud if you not playing $7/mo for insurance in the first place. They should have just fixed it the first time he was in the store. Most of the people (techs) I've dealt with in the Sprint stores are complete idiots that won't even read Sprint's policies on Sprint.com. :|
I can tell you the store I worked at, all of our techs had 4+ years experience, knew everything, and made sure we knew what we needed to know as well.
http://dictionary.reference.com/browse/fraud
yes its still fraud.
Alanmw86 said:
I can tell you the store I worked at, all of our techs had 4+ years experience, knew everything, and made sure we knew what we needed to know as well.
http://dictionary.reference.com/browse/fraud
yes its still fraud.
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HA ha ha
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Sprint EVO Replacement
I have been a customer of Sprint 12+ years and my experience with repair/replace of devices seems pretty typical. Some repair centers have treated me fine and one other consistently work at screwing me over. As with all new devices, there are manufacturer issues which have nothing to do with the user (bad screens, charging ports, non-functioning buttons etc.). As a corporate customer I always had a rep that would take care of an issue even if the local operation couldn't/wouldn't. I have not abused their staff nor have I abused my equipment in any way, I still have a perfect functioning Samsung i300, PPC6600 and Touch (Don't ask why I keep them around, I don't know). Each one of these needed some repair over the 2+ years I had them activated. Sprint has had many repairs centers around Metro Atlanta over the years, closing or consolidating and re-opening them from time to time. It has been my experience that you have to avoid some repair centers, those that take your device out back and come back to you withing 10 minutes with the "Wet" battery story - I have never had any of my devices ever get water or moisture on them except one and I willingly paid the deductible for that one. Recently I had the not charging issue on my EVO purchased June 4, 2010, 9+ months. Because I had to take it to the local/nearest repair center which I had problems with in the past I was apprehensive but confident I had done nothing wrong or abused the device. The tech took it out back, came back 45 minutes later and informed me that I had abused the charging port on the device and that it had come unsolder-ed and would have to go through Assurance to replace it, to which I asked her to show me. I insisted that was a defect as opposed to abuse and got nowhere. It took some insistence that I believed I should not have to pay ANY deductible. She ask her superior and was granted a one time exception to their policy to replace my (Abused, according to her) device. I have since then gone to what was my local Sprint store with my son for a new phone. This store, near our mall had closed and the independent repair center a half mile away had taken over the Sprint space. I recognized an employee who had previously worked in that store for Sprint and we stuck up the conversation about my recent repair and the trouble I had. He informed me that Sprint was well aware of the charging port issue and if I had brought it there there wouldn't have been any problem replacing it at all. He checked my device and discovered that the battery had become over heated and swollen, most likely due to the charging port problems. He ordered a new one at no charge as Sprint was aware of this also.
Moral of the story, sometimes you may have drive to a different repair center or take unscrupulous measures or insistence to get a problem resolved with big companies who aren't able or willing to do the right thing on their own, Sprint being no exception.
This charging port issue, which mine phone has, is another reason I'm leery about getting another HTC phone. I think the quality of their phones is highly overrated.
Everyone keeps saying that the broken charger port is a known issue with Sprint, but I recently did not have any success from this angle.
I took my phone to a local Sprint repair store and the tech opened the phone and said my charger port had came off the motherboard. It looked like a clean solder break to me, and he said he wasn't allowed to fix it and it wasn't covered.
I then called customer service and they also said it would not be covered by warranty. I mentioned that this is supposed to be a known issue with HTC EVOs and they said it wasn't. I spoke with her supervisor, and she also insisted that it was not a known issue. I then spoke with another supervisor who insisted this wasn't a known issue.
Is there something that I'm doing wrong? How can I get them to acknowledge this?
I can not get my Bravo with MIUI to charge. All was going well until it just stopped charging one night and when thebattery drained that was it. No LED's turn on when plugged in or anything at all.
Is this a software or hardware issue?
Should I send this back to AT&T since I have warranty or should I try to fix this some other way?
Hey, I've had a problem like this before and the only thing left for me to do was to get a replacement. I didn't have insurance because I didn't really think about it much. BUT I was in the 90 day warranty period(thankfully). So I received my replacement phone. Which Is the same one.
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I just got my Bravo back from Motorola warranty service for a borked USB port. Only took 9 months of plugging/unplugging until the port would not hold the cable connector, and (of course) would not charge or sync. Got it back in about a week, and I am much more careful with it now. BTW, I got my Bravo on Amazon with a contract extension, so AT&T was not interested in helping since I didn't buy the phone from them. If you did, they may make good on it. Otherwise, they'll probably point you to Motorola (whose first question when I called was "Where did you buy the phone?")
This phone was recently flashed to cricket and then the charging port came all the way out...Is there anything I can do with it anymore or am I better off just selling it?
You wouldn't sell it with a secretly broken charging port, would you?
And if you have asurion, I believe that's not a sprint thing, as T-mo and others use it also.
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You really have 2 options..
1. Take to a cell repair shop. However they will probably want 100 to 150 bucks to fix it.
2. Check Cragislist. You can probably find one there for 150 or less.
Or get an external charger for your battery. Get two batteries so you can have one on the charger, one in the phone.