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I need to take my phone in to a repair center. Should I reroot and go in stock? I know i already should pull my SD card, anything else? How much do they charge, i dont have insurance. Do they give you a replacement phone?
Just nervous, need some advice.
First off whats wrong with your device, and if you haven't had your hero over a year then your still in warranty and shouldn't charge you anything (and thats impossible cause the hero hasn't been out a year).
I would go back to stock rom, most service center repair specialists will flip out if you tell them hacked your phone. Just saying (I don't care personally)
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
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Click to collapse
Not if you brought it to my store
my trackball doesn't go down only up left and right.
inns go get a new one for 35 bucks I thinly since I have equipment protection. but even though its the hardware not the software so even if I'm rooted they shouldn't care.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?
76flip said:
Its my mini usb port, the audio juust stopped working, i took it in to a sprint store and they gave me a new adapter, and tested my phone and said it was the port needing repair. Do they give you a phone to use while they repair?
Click to expand...
Click to collapse
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.
stephen240 said:
Most stores can't repair something like this. They will probably give you whats called an Advanced Exchange, meaning they'll order you a refurbished Hero, before you freak, there is absolutely NOTHING wrong with a refurbished phone.
Secondly they will probably not give you a loaner while they look at/repair it. It would take probably 8 minutes to activate a loaner and then look at your phone, its way more simply to just go without a phone for an hour or less.
Lastly, they will more then likely not be able to swap you same day, meaning the refurbished phone will need to be sent to the store, and you would pick it up tomorrow.
Hope this explains Sprint's process a little better.
Click to expand...
Click to collapse
Very helpful, thank you
76flip said:
Very helpful, thank you
Click to expand...
Click to collapse
Its what I'm here for :]
stephen240 said:
Not if you brought it to my store
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Click to collapse
Or mine..
azyouthinkeyeiz said:
Or mine..
Click to expand...
Click to collapse
GTFO mine's better! Cause I'm at mine lol JK!
*edit...
I guess I just read over the part about it being your usb port.. lol
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )
azyouthinkeyeiz said:
Just for future reference...
Buy denatured alcohol.. Dip your audio input into the alcohol very lightly.. And then stick the plug in the audio port, push in and out and turn and you should see better audio..
Dust and moisture residue gradually build up on the metal contacts and cause some interference..
Usually that issue is not the port, but thats not a be all-end all answer either.
btw...
I think I read a post from you earlier on the NASC support device forums.. I'm not sure if you're corporate, it wouldn't be NASC support but there was a stephen saying that "he might or might not frequently flash roms.. )
Click to expand...
Click to collapse
^He is very correct in the denautered alcohol bit, I do this kind of thing all the time.
Actually I'm not coperate =/ But I do frequently flash roms
last question...
I kept a nandroid of stock before flashing anything, does this unroot me?
stephen240 said:
Actually I'm not coperate =/
Click to expand...
Click to collapse
Me neither...
If you go to NASC support and then login like you were checking your ASC calendar, click on device known issues, then discussion forums at the top, you can read the corporate techs known issues, etc.. Its a pretty cool place to learn
76flip said:
last question...
I kept a nandroid of stock before flashing anything, does this unroot me?
Click to expand...
Click to collapse
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..
azyouthinkeyeiz said:
No.. You are still rooted.. The nandroid was not done until after you flashed the recovery image so that will still be there...
You will just have the stock rom running on a rooted phone..
Click to expand...
Click to collapse
youll be fine, just nandroid it back to stock they wont even look.
Ok, wanted to share my experience...
The store i purchased my phone at initially is great, they have helped me with everything and have always been polite and courteous. After going to that store they told me to simply take it to their readynow store and they will fix it no problem. That combined with the recommendations from techs in this forum i felt very good driving 20 miles with my screaming child to the store to get it resolved.
Im back after a very angry drive home. Not only did the manager at the store let me stand waiting to be helped facing her for 10 minutes before i asked to be helped, she acted as if i were a retarted person and pointed out the audio jack on top and showed me how to put the headphone jack in.
When I explained that for the sake of better sound quality and accessories I have always used the bottom port for audio and it obviously is malfunctioning (it goes on and off when something is plugged in to audio in th mini usb)
She let out a sigh and said she would see if the tech will "even look at it". When she came back she told me that the tech says that the mini usb isn't intended for audio use and he wouldn't accept it.
I explained that my local store told me this would be taken care of here no problem and it was covered under warranty, and i spoke with a few techs online who recommended the same, and now your saying im SOL? she says yes.
I have heard horror storys about bad sprint service but I have never been treated by a company that i support with my money monthly this way. THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! I would be fired if i talked to a customer like that and just shrugged off their problem.
Sorry for the rant
networx2002 said:
youll be fine, just nandroid it back to stock they wont even look.
Click to expand...
Click to collapse
This is what I did. I took mine in to get the dust removed and had no issues.
dkdtaylor said:
Yes, before you go to the sprint store restore to factory OS. If you don't that will void your warranty
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Click to collapse
Just FYI, and I'm not saying you'd want to take it to court, but courts have upheld that defects in products that could not be caused by software/firmware changes must be covered under warranty even if the user changed it to some unauthorized version. The case I'm thinking about was regarding a hacked game console but the same would theoretically apply to a phone. This would have to be something like the screen dying or the usb port going bad. If the processor died they could possibly argue that you caused it with under/over clocking attempts.
I recently found out that my phone is hardware locked. I hear that people are getting theirs replaced because it's a defect. I tried to explain this where I got my phone about a month ago. No dice. They called up T-Mobile and I could not get a new phone. How did everyone get a replacement? Also, did you get brand new ones or refurbs? Thanks.
Just call tmobile directly. Don't tell them you bought it from someone else. Pretend as if you night it from them. I have gotten mine replaced even though I bought it from else where. The key us to sound like you know what you're talking about and to be persistent. You may get a no can do answer but call again and you'll eventually get a rep that erl return it right away cause they don't know what else to do. Btw always say you have already done a factory reset before they try to get you to do it.
Sent from my SGH-T959 using XDA App
So I say that I already did a factory reset and want a replacement because I can't get into recovery mode?
just call them up and say that you can't do a hard reset and that the phone is defective... go to the tmobile store, they are a dealership and are privately owned, not by tmobile, so most of the time they'll just laugh in your face... CALL them
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
creglenn said:
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
How can you tell if your phone is "hardware locked"?
zephiK said:
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
Click to expand...
Click to collapse
Nah itll work cause I've gotten 2 replacements but saying that. Trust me I'd you get the right repo that doesn't know they will just replace it. Plus after saying you have done a factory reset they have no more troubleshooting steps on their script. Lol! Plus whether its hardware or software related the phone should work as advertised and if it doesn't then that's their fault
Sent from my SGH-T959 using XDA App
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
mentalex2 said:
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
Click to expand...
Click to collapse
told you that's all you had to do i did the same... the newer replacement phones that they are now sending out aren't hardware locked anymore, they finally fixed the problem in QC
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
What about people who don't have contracts with them? Will they do it if I don't have a contract? That's highly doubtful.
1quickturbosix said:
How can you tell if your phone is "hardware locked"?
Click to expand...
Click to collapse
I found out by trying to get into recovery mode. I followed a bunch of different methods and none of them worked.
Also:
So, I say I can't get into recovery mode and they'll agree to send me a new phone? When I send it back, do I do any kind of reset or leave it as is?
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Thanks everyone for posting this information, this will be very useful.
Was shipping free or not?
mmalott said:
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Click to expand...
Click to collapse
I don't think T-Mobile will bother to check the contents of your phone. They'll just send it back to Samsung. And if Samsung discovers that your phone has custom firmware, they probably won't care either because the transaction was done already.
burntrat said:
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
Click to expand...
Click to collapse
That's what I want to know. They might ask why we want to enter recovery...
PSP_Hacker said:
That's what I want to know. They might ask why we want to enter recovery...
Click to expand...
Click to collapse
Someone correct me if I am wrong here. Simply tell them that you cant hard reset the phone.
I think you guys are over estimating the technical-prowess of the T-Mob reps. They wouldn't know about 'recovery' modes, custom firmwares, or anything. Most of the time, they're gonna take what you say at face value; just go for the easy in. Just say your phone is hardware locked, unable to do factory resets, etc. and play dumb. You don't need to tell them about recoveries or custom roms. Pretend you're a technologically-impotent average consumer fer chrissakes.
Shipping is free unless you want express. But on your second replacement they ship it express for free
Sent from my SGH-T959 using XDA App
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
My first reaction would be to say that it will probably void your warranty if they catch it. Then, however, I remember the time when I returned a Captivate to AT&T for a warranty replacement which was completely modded to hell and back. I never heard anything about it.
ewawr1 said:
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
Click to expand...
Click to collapse
Just run the aRoot "unroot" script. It should unroot it and remove SU
ewawr1 said:
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
Click to expand...
Click to collapse
I did unroot it but wipe the phone in store for an exchange due to the LED flash light flickering problem.
if you're within the return / exchange policy window, i wouldn't bother unrooting.
i'm about 75% sure I'm returning mine for a tbolt back on vzw on thursday. I'm not unrooting / untethering / unmodding mine.. they can reflash it easily enough.
Why don't you just run that nifty program that someone made here to unroot it? I did it before returning mine; it took about 5 minutes.
Sent from my Nexus One using XDA Premium App
Well I just returned my phone after unrooting with Super One Click and exchanged it for another one. The guy there didn't ask any questions and didn't even touch my phone except to swap SIM cards. They seemed pretty keen on the reboot problem with the Atrix. But I have my new one and it works flawless. No issues to report as of yet. Thanks for your replies guys.
i exchanged my first atrix a week ago rooted and they didnt care. rooting doesn't void your warranty...unlocking the bootlader does
apolloms said:
i exchanged my first atrix a week ago rooted and they didnt care. rooting doesn't void your warranty...unlocking the bootlader does
Click to expand...
Click to collapse
You are incorrect. You have installed software and modified the OS outside of what is allowed. A factory reset will not restore, so the phone is no longer at a state it was in when delivered to the customer.
Rooting voids the warranty on phones with already unlocked bootloaders - this is no different.
Nevermind...
alphadog00 said:
You are incorrect. You have installed software and modified the OS outside of what is allowed. A factory reset will not restore, so the phone is no longer at a state it was in when delivered to the customer.
Rooting voids the warranty on phones with already unlocked bootloaders - this is no different.
Click to expand...
Click to collapse
If the phone must be in the same state it was delivered to the customer in, then technically you couldn't install any updates or software for yourself.
ratkid2271 said:
If the phone must be in the same state it was delivered to the customer in, then technically you couldn't install any updates or software for yourself.
Click to expand...
Click to collapse
Stop making it more complicated than it really is; you can return the phone after ddoing work to the phone. I have also read of people returning rooted ans jailbroken phones with no problem.
Sent from my Nexus One using XDA Premium App
Returning it will always vary by the person who you are dealing with.
If the Unroot script is there, I'd say use it just to cover all bases.
It takes 10 seconds to use, and gives you one less thing to worry about...
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Did they ask you to read out any info from the about screen?
juDGEY2k10 said:
Did they ask you to read out any info from the about screen?
Click to expand...
Click to collapse
Serial number...
But surely they can't just remote onto device like that. probably in the T&C. FML.
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
juDGEY2k10 said:
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
Click to expand...
Click to collapse
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Keep calling mate say they are wrong, keep at it mate just say i want to talk to a manager bla bla, keep pushing them
That's really strange. If they don't budge then contact Samsung directly using the contact info in the warranty that shipped with the phone for a warranty repair or replacement.
problaze said:
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Click to expand...
Click to collapse
I'm new to all this stuff so PLEASE do not do anything based on my flimsy idea, ... just thought it might help send you down a different thought/investigative path.
I installed a toolkit that had a re-lock and un-root option thinking that if I ever got into a similar warranty situation, I would just kinda go "backwards in time" and after using TWRP to backup my tablet, do a full factory wipe, and re-lock then un-root (or whichever comes first) THEN report the problem.:fingers-crossed:
You may have let the cat out of the bag by calling first though
It seems you need to find out how they know,erase the evidence,re-lock un-root and then as juDGEY2k10 says- DENY DENY DENY- you know, like "Dexter" does:laugh: .
But wada I know. Keep us posted on your progress.
Im no expert but I don't see how they can tell unless when you get new apps or update apps from the play store they pulling information from the units. Hopefully they arent doing that.
G●Note~2 {Jedi X5}
I have never seen root voiding warranty of a nexus device before, even though it says so.
I've noticed their bug report tool, built in, attempts to call su, so perhaps they do check now.
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Sent from my GT-I9300 using Tapatalk 2
If Google is doing that, hopefully they won't share that info with manufacturers.
G●Note~2 {Jedi X5}
problaze said:
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Click to expand...
Click to collapse
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
I contacted Google about my nexus 10 dropping wifi randomly a few days ago.
The guy who I spoke to was quite nice and told me to do a factory reset. I told him I had already done that and I had also tried CM10, AOKP as some people have said that fixes any kernel/rom issues and I said the problem remains on everything I do so it had to be the device.
I was offered a refund outside the 15 day period and I chose a replacement which was shipped today.
If I spoke to someone who said that they couldn't help me because I'm rooted, I'd hang up and try again. Although if you are having problems a full restore to stock will be helpful if you ring up and speak to them.
ZanshinG1 said:
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
Click to expand...
Click to collapse
I totally understand where you're coming from.
I used to work behind the genius bar so I know what you're getting at.
The full story is that I phoned up first and arranged a swap but realised that they would send to university address and not home phoned back again to change address and that's when the guy tried some extra steps with me and then asked for serial etc, you know the rest.
I get his word isn't stone but was shocked that they could definitely tell, wanted to share exp.
In all honesty the reason I didn't act rationally was that he ultimately called me out and I was major surprised since I'd never heard of anything similar before aka remote sense of root.
This is literally the third android device I've had and I'm only getting into the scene now, there's no custom kernel on my nexus. I run it stock.
FYI this was UK. Oh and CS didn't deny service they just referred me to someone else. Will try again post hols.
Hope explains!
?? Has anyone else experienced major heat on NFS:MW ??
alias_neo said:
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Click to expand...
Click to collapse
you mean like the way a rootkit does it
?? Has anyone else experienced major heat on NFS:MW ??
Mine do to and lag in a lot of games because of throttling
Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right
What!??? ??????
Sent from my SM-N900V
---------- Post added at 12:40 AM ---------- Previous post was at 12:39 AM ----------
Who you speak to miss cleo? ?????
Sent from my SM-N900V
This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.
jmc2543 said:
This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.
Click to expand...
Click to collapse
He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!
I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.
jmc2543 said:
I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.
Click to expand...
Click to collapse
OK, I will try contacting Samsung today. The only issue is that I'd have to be without a phone for 2-3 weeks . Also about the my Verizon mobile, they ask you to download it or update it in order to allow them to troubleshoot your phone (they don't tell you that's the reason, they just ask you to update it).
Remember...warranty and insurance are 2 different things. If in the TOS they list having the right to refuse warranty service due to unauthorized software modification, then that is Verizon's right. If after restoring stock it still has an issue then you have nothing to lose by trying Samsung.
dapimpinj said:
He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!
Click to expand...
Click to collapse
This is why you should not grant verizon mobile superuser rights i believe. The last update to Verizon mobile asked for these rights on my phone and I said no. I have a feeling that this is how they can see what you have on your phone.
Just my. 02
Sent from my SM-N900V using Tapatalk
dapimpinj said:
Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right
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I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.
airmaxx23 said:
I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.
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Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.
dapimpinj said:
Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.
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Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.
aithe 2362289 said:
Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.
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Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.
dapimpinj said:
Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.
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When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.
I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
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Bonniecal said:
its very important to read the instruction of warranty. if you do anything out of the warranty rule then your warranty will void. for this read the warrany book before using the phone. thanks
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airmaxx23 said:
When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.
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Thanks for you reply man, i really appreciate it. Before calling, i decided to try something out. I took apart the 12 screws on the back of the phone and pried the back off with my finger nail. Then i disconnected the LCD/Digitizer ribbon cable and blew some air there, i then re-fastened it and mad sure to push a little hard on it. I've been running strong so far for 15 minutes and everything is working smoothly with no touch screen issues! Let's hope it keeps working :highfive:
jmc2543 said:
I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
Sent from my SM-N900V using XDA Premium 4 mobile app
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I had them send me a brand new phone before.
Borderpatrol1987 said:
I had them send me a brand new phone before.
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Even though you rooted?
dapimpinj said:
Even though you rooted?
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Yup, I called assuron and reported the claim to them.
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I called vzw to get another battery, and according to them, using strong wifi results in more battery usage than poor LTE. First I've heard that.
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