Database Users

Bricked N1 and HTC fixed it. FREE!

So last Friday I was attempting to install Galaxy S status bar on my N1, but in the process of trying to do too much I Bricked my phone. Mind you, Im not a complete noob to the process. I've rooted mytouch, G1, and even tinkered with my Shadow, so I'm pretty familiar with the processes, but this time I finally F'd up and I knew it. Phone just flashed orange and green light top right corner. Did my research and saw other posts w/similar problems but all battery related, but I still tried their solutions to no avail. The only thing to do other than to use it as paper weight was to try my warranty, which all of us know is void after unlocking. So I Called HTC warranty hotline and explained my problem without telling them of the custom rom I installed and they gave me two options; replace w/refurb or fix mine, mine is engraved so replacement out of question. So they emailed me a overnight shipping label, I sent it to them on Monday, they received it on Tuesday, Fixed it on Thursday, and I got it back on Friday, good as new. So basically to all who dare to root and mod your phones and Brick it in the process. Try your warranty. Worse they can say is no. In my case they fixed it.

They fixed mine as well and even re-locked the bootloader. Mind you, I ended up rooting it again as soon as I got it back. HTC rocks!
Sent from my Nexus One using Tapatalk

Now that's service I'm impressed. Frankly I'm impressed with Android and the community. Google knows exactly what people are doing and they go just a step shy of condoning it and now to hear the HTC does this sort of thing knowing fully well that there's a 99% chance it's bricked cause someone was nerding out it
Having come over from a 3GS just about a month ago I am really impressed with Android. The only thing now is a solid hardware platform. I love my Nexus One but there are things HTC could have done better, mainly screen related, and Motorola is etched in my brain as making the most annoying phones in history. But aside from that, I think it's Android for life for me

Are you sure your bricking related to flashing a themed bar?
I thought that bricking your phone was only possible through some low-level processes such as flashing a radio.
Either way, glad they fixed your problems.

Yea. Pretty sure I bricked it. Trying to flash the Galaxy status bar didn't brick it, but the series of mis-steps that followed did. But I got it back, re-unlocked it and happy as can be. Thanx HTC.

Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.

makes me wonder why anyone would want to root without unlocking the bootloader

deeren said:
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
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Click to collapse
Nope. I bought mine off ebay as well and I even said that on the phone but the lady from HTC said that was fine. They fixed my phone no problem

I am going to attempt a replacement on mine. Except I have the unfortunate issue of the void sticker missing from the screw on the back. I'm going to send it in anyway, since I have a dust under the screen issue. Perhaps they will be nice and replace it anyway. If not, well I guess it will cost me $28 to get it back. Or maybe not that much to have them fix it..

[Q] Warranty voided?

I have seen several people discuss how if you root your phone, your warranty is voided. However, I have also seen several people root their phone, brick it, and bring it back to Verizon to have it successfully replaced.
So I'm confused. If I root my phone and mess it up, can I bring it back to Verizon? I probably wouldn't tell them I rooted my phone obviously... I would be smarter to just say I lost the phone or go out and smash it since I do pay for the total equipment warranty or whatever for 5.99 a month ??
Can some of you share your thoughts and experiences with this if you are someone who has bricked your phone and were successfully able to return it (or not)?

People have to unroot their phones first before bringing it back to Verizon

Then they probably wouldn't bring it back in the first place if they can successfully unroot it? I'm referring to those people who can't unroot it and their phone is just unfixable..

It's not voiding the warranty if Verizon never notices that you are rooted.

I exchanged my rooted phone. I think it just depends who you get. My accoiate saw the superuser application but said nothing about it. I had planned on just leaving, removing superuser, and going to a different store if they refused to help me.

You'd be surprised how many Verizon employees don't know/can't tell the signs of a rooted phone. 99% of store employees wouldn't know what to look for, you'll be fine.
Just don't be obvious about it, but don't lie about it either.

mexiken said:
You'd be surprised how many Verizon employees don't know/can't tell the signs of a rooted phone. 99% of store employees wouldn't know what to look for, you'll be fine.
Just don't be obvious about it, but don't lie about it either.
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Click to collapse
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.

yoyocallmemj said:
Then they probably wouldn't bring it back in the first place if they can successfully unroot it? I'm referring to those people who can't unroot it and their phone is just unfixable..
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Click to collapse
if their phone is permanently damaged, how would they tell if it's rooted or not

mackeydesigns said:
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.
Click to expand...
Click to collapse
Why not the 2.1 they come with?
Sent from my SCH-I500 using XDA App

mackeydesigns said:
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.
Click to expand...
Click to collapse
Its not that they don't care, the people who look at your phone when you have issues are usually NOT salesmen, and they're only interest is helping you. Unfortunately, they've heard EVERY stupid story under the sun, and they're kinda jaded by the time you ever see them. Be nice to them, be funny, and you'll get a lot further with these people than you may think.

Quick warranty question

I have a MT4G here that has a bad eMMC chip. It will not boot or load any firmware but I can get to the hboot and recovery menu. I am not the original owner. Will HTC still warranty it? How would I go about getting a warranty replacement directly from HTC? Im sure somebody out there has done or tried this before.

Don't get the warranty from htc. Get it from t-mobile. It will make your life much easier
Sent from my HTC Glacier using XDA App

Will T-Mobile warranty it even though I am not the original owner and I didnt get it from the T-Mobile store? Its a phone I bought off of ebay. Also last time I tried to warranty a MT4G through them (about 4 days ago) they said they were out of stock and tried to give me a Galaxy S 3G.

I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL

clarknick27 said:
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
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That is why I am asking. The warranty info says it does not transfer from customer to customer but I know some people on this forum have gotten ebay or craigslist phones warrantied. I just wanna know how they did it.

Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.

I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.

XPLANE9 said:
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
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I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
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Click to collapse
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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Well.. there's no way to have the original Hboot and be rooted. it will say S-OFF. Yes, you can still have the original 0.86 hboot or whatever - but it will still say s off.

kanman said:
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
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I am in the exact same situation. If anyone has any guidance, please post

silentsnow31802 said:
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
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Click to collapse
I believe that T-Mobile only checks the order number when it processes replacements. Then again, I am prepaid so I have to send in the faulty device first before I receive the replacement so I am not entirely sure. But I know that my secondhand HD7 (bought on a contract by the original owner) was replaced by T-Mobile without any issues.

Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!

silentsnow31802 said:
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
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Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.

I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.

gamershadow said:
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
Click to expand...
Click to collapse
Can you detail how you did this? For example, did you "send it in" to HTC or T-Mobile?

Paul22000 said:
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
Click to expand...
Click to collapse
Yup tired this and get a Fail-PU. Phone is truly dead :-(
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I think there is one floating around somewhere. It doesnt help when the eMMC chip stops working properly though.

Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I can try to put one together. I've made a few in my time (coughsignaturecough )
As soon as I figure out how to finally get my phone working without crashing/cache errors

Tmobile wants to do technical troubleshooting.. Should I unroot?

I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is.. Can tmobile see that my device is rooted when they run these tests? Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App

Well either way if you are trying to get a warranty exchange you should revert everything to stock. Not just root. Look in the wiki as I can't post links from my phone. Some people will say the unlocker guide is better others will say the one here is. Look at each of them and see what you think would be the easiest
Sent from my HTC Vision using XDA Premium App

What exactly is wrong with your phone? Are you sure its hardware related?
You'll have to unroot and return to stock in order to initiate a warranty replacement. So if its hardware related then you'll have to unroot anyways to send it back.

LGS1231 said:
I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is..
1) Can tmobile see that my device is rooted when they run these tests?
2)Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.

You've received new G2s every time??
My phone's touchscreen is acting up. It would start selecting things by it else. Like I was pressing it. And sometimes it would press and stick (like u using ur finger and u keep it on the touchscreen) so then I can't do anything. Other times, the Y H and B keys don't work on my on screen keyboard. I've factory reseted several times. Even installed a fresh ROM but problem still persisted so I expect it to be a hardware issue now.
Sent from my HTC Vision using XDA App

ohgood said:
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.
Click to expand...
Click to collapse
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?

Nshih422 said:
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?
Click to expand...
Click to collapse
Why would you EVER willingly tell them you rooted? there's no way for them to tell if you just unroot and return to stock before you send it in...

I know it was an idiot move on my part. I read a few times in various places that the reps don't really care if it was or not and I mistakenly told him when he asked. I can't go back in time now though
I think this is an extra thing to the fact that I have a few days left before my warranty expires anyways. I think I bought it on Sept 8th. :/
Sent from my HTC Vision using Tapatalk

[Q] Warranty dilemma with Verizon

Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right

What!??? ??????
Sent from my SM-N900V
---------- Post added at 12:40 AM ---------- Previous post was at 12:39 AM ----------
Who you speak to miss cleo? ?????
Sent from my SM-N900V

This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.

jmc2543 said:
This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.
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He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!

I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.

jmc2543 said:
I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.
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Click to collapse
OK, I will try contacting Samsung today. The only issue is that I'd have to be without a phone for 2-3 weeks . Also about the my Verizon mobile, they ask you to download it or update it in order to allow them to troubleshoot your phone (they don't tell you that's the reason, they just ask you to update it).

Remember...warranty and insurance are 2 different things. If in the TOS they list having the right to refuse warranty service due to unauthorized software modification, then that is Verizon's right. If after restoring stock it still has an issue then you have nothing to lose by trying Samsung.

dapimpinj said:
He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!
Click to expand...
Click to collapse
This is why you should not grant verizon mobile superuser rights i believe. The last update to Verizon mobile asked for these rights on my phone and I said no. I have a feeling that this is how they can see what you have on your phone.
Just my. 02
Sent from my SM-N900V using Tapatalk

dapimpinj said:
Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right
Click to expand...
Click to collapse
I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.

airmaxx23 said:
I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.
Click to expand...
Click to collapse
Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.

dapimpinj said:
Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.
Click to expand...
Click to collapse
Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.

aithe 2362289 said:
Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.
Click to expand...
Click to collapse
Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.

dapimpinj said:
Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.
Click to expand...
Click to collapse
When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.

I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
Sent from my SM-N900V using XDA Premium 4 mobile app

Bonniecal said:
its very important to read the instruction of warranty. if you do anything out of the warranty rule then your warranty will void. for this read the warrany book before using the phone. thanks
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Click to collapse
Sent from my SM-N900V using XDA Premium 4 mobile app

airmaxx23 said:
When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.
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Thanks for you reply man, i really appreciate it. Before calling, i decided to try something out. I took apart the 12 screws on the back of the phone and pried the back off with my finger nail. Then i disconnected the LCD/Digitizer ribbon cable and blew some air there, i then re-fastened it and mad sure to push a little hard on it. I've been running strong so far for 15 minutes and everything is working smoothly with no touch screen issues! Let's hope it keeps working :highfive:

jmc2543 said:
I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
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I had them send me a brand new phone before.

Borderpatrol1987 said:
I had them send me a brand new phone before.
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Even though you rooted?

dapimpinj said:
Even though you rooted?
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Click to collapse
Yup, I called assuron and reported the claim to them.
Sent from my SM-N900V using XDA Free mobile app

I called vzw to get another battery, and according to them, using strong wifi results in more battery usage than poor LTE. First I've heard that.
Sent from my SM-N900V using XDA Free mobile app