I have seen several people discuss how if you root your phone, your warranty is voided. However, I have also seen several people root their phone, brick it, and bring it back to Verizon to have it successfully replaced.
So I'm confused. If I root my phone and mess it up, can I bring it back to Verizon? I probably wouldn't tell them I rooted my phone obviously... I would be smarter to just say I lost the phone or go out and smash it since I do pay for the total equipment warranty or whatever for 5.99 a month ??
Can some of you share your thoughts and experiences with this if you are someone who has bricked your phone and were successfully able to return it (or not)?
People have to unroot their phones first before bringing it back to Verizon
Then they probably wouldn't bring it back in the first place if they can successfully unroot it? I'm referring to those people who can't unroot it and their phone is just unfixable..
It's not voiding the warranty if Verizon never notices that you are rooted.
I exchanged my rooted phone. I think it just depends who you get. My accoiate saw the superuser application but said nothing about it. I had planned on just leaving, removing superuser, and going to a different store if they refused to help me.
You'd be surprised how many Verizon employees don't know/can't tell the signs of a rooted phone. 99% of store employees wouldn't know what to look for, you'll be fine.
Just don't be obvious about it, but don't lie about it either.
mexiken said:
You'd be surprised how many Verizon employees don't know/can't tell the signs of a rooted phone. 99% of store employees wouldn't know what to look for, you'll be fine.
Just don't be obvious about it, but don't lie about it either.
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Click to collapse
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.
yoyocallmemj said:
Then they probably wouldn't bring it back in the first place if they can successfully unroot it? I'm referring to those people who can't unroot it and their phone is just unfixable..
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Click to collapse
if their phone is permanently damaged, how would they tell if it's rooted or not
mackeydesigns said:
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.
Click to expand...
Click to collapse
Why not the 2.1 they come with?
Sent from my SCH-I500 using XDA App
mackeydesigns said:
+1. My wife knows more about the phone(s) than anyone in the store. They don't care, they're sales people.
Side note: We traded our Droid Eris' in the other week, i removed root and installed the 1.6 ROM back on just to be safe.
Click to expand...
Click to collapse
Its not that they don't care, the people who look at your phone when you have issues are usually NOT salesmen, and they're only interest is helping you. Unfortunately, they've heard EVERY stupid story under the sun, and they're kinda jaded by the time you ever see them. Be nice to them, be funny, and you'll get a lot further with these people than you may think.
Related
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
My first reaction would be to say that it will probably void your warranty if they catch it. Then, however, I remember the time when I returned a Captivate to AT&T for a warranty replacement which was completely modded to hell and back. I never heard anything about it.
ewawr1 said:
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
Click to expand...
Click to collapse
Just run the aRoot "unroot" script. It should unroot it and remove SU
ewawr1 said:
Hey guys. New around here. I know you guys are the ones to ask and just want to say thanks to everyone for all the help I've received off this site. Anyways... My Atrix is having that notorious random reboot problem. About 3 times a day and factory reset did nothing to help it. I am going to take it in tomorrow to exchange it for a new one and my question is do I have to unroot it before I take it in? Does it void the warranty? Or will they even know to look for the SuperUser app to see if it is rooted? Help would greatly be appreciated and I'm curious if anyone else has exchanged or got a refund for a rooted phone from ATT.
Thanks guys!
Click to expand...
Click to collapse
I did unroot it but wipe the phone in store for an exchange due to the LED flash light flickering problem.
if you're within the return / exchange policy window, i wouldn't bother unrooting.
i'm about 75% sure I'm returning mine for a tbolt back on vzw on thursday. I'm not unrooting / untethering / unmodding mine.. they can reflash it easily enough.
Why don't you just run that nifty program that someone made here to unroot it? I did it before returning mine; it took about 5 minutes.
Sent from my Nexus One using XDA Premium App
Well I just returned my phone after unrooting with Super One Click and exchanged it for another one. The guy there didn't ask any questions and didn't even touch my phone except to swap SIM cards. They seemed pretty keen on the reboot problem with the Atrix. But I have my new one and it works flawless. No issues to report as of yet. Thanks for your replies guys.
i exchanged my first atrix a week ago rooted and they didnt care. rooting doesn't void your warranty...unlocking the bootlader does
apolloms said:
i exchanged my first atrix a week ago rooted and they didnt care. rooting doesn't void your warranty...unlocking the bootlader does
Click to expand...
Click to collapse
You are incorrect. You have installed software and modified the OS outside of what is allowed. A factory reset will not restore, so the phone is no longer at a state it was in when delivered to the customer.
Rooting voids the warranty on phones with already unlocked bootloaders - this is no different.
Nevermind...
alphadog00 said:
You are incorrect. You have installed software and modified the OS outside of what is allowed. A factory reset will not restore, so the phone is no longer at a state it was in when delivered to the customer.
Rooting voids the warranty on phones with already unlocked bootloaders - this is no different.
Click to expand...
Click to collapse
If the phone must be in the same state it was delivered to the customer in, then technically you couldn't install any updates or software for yourself.
ratkid2271 said:
If the phone must be in the same state it was delivered to the customer in, then technically you couldn't install any updates or software for yourself.
Click to expand...
Click to collapse
Stop making it more complicated than it really is; you can return the phone after ddoing work to the phone. I have also read of people returning rooted ans jailbroken phones with no problem.
Sent from my Nexus One using XDA Premium App
Returning it will always vary by the person who you are dealing with.
If the Unroot script is there, I'd say use it just to cover all bases.
It takes 10 seconds to use, and gives you one less thing to worry about...
My phone has been half broken for the better part of 3 months because i partitioned the internal sd and lost half my touch screen and the buttons on the bottom of the phone. So i got it fixed thanks to kermit and bongd and now im on 4.1.5.7 and I didn't do the newer update yet. My question is now what's the latest and greatest for the atrix as far as roms go. I used gingerblur in the past but its been 3 months so im wondering what you guys are using now
Sent from my MB860 using XDA App
moto 2.3.4
+1
lsxrx7 said:
moto 2.3.4
Click to expand...
Click to collapse
Sent from my MB860 using XDA App
Start here:
http://forum.xda-developers.com/showthread.php?t=1142674
I just can't see losing the warranty on my phone..
They never said it would. Just that it MAY.
ChumleyEX said:
I just can't see losing the warranty on my phone..
Click to expand...
Click to collapse
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Can always go stock if u need to have the phone fixed through moto. I thought I read that the leaked 2.3.4 wasn't necessarily made for atrix and alot of things didn't work fully? And thanks for the info
Sent from my MB860 using XdA App
4.1.83 is the last official build for att, has been out for awhile and is very stable, no reason not to go to that.
Soon the 2.3.4 update will be out officially, tell then we can just wait.
and the same players are pretty much the same, higher version numbers but gingerblur, grayblur, gladiatrix are still the favorites.
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
In regards to "whats best" 1.8.3 with gingerblur imo is the best option if you arent willing to do some tweaking and play with the unlocked bootloader and 2.3.4. If you are however, then unlocked, rooted, 2.3.4 is the shiznit.
Conversation is winding up on the Motorola forums, and one of the forum managers, Mark, has indicated a survey will go out very soon, (soon being in the next few days), for soak testing the 2.3 update.
Looks like they may aim for very early July, if not end of this week, to start pushing out soak test beta updates.
pyro254750 said:
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
Click to expand...
Click to collapse
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
CaelanT said:
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
Click to expand...
Click to collapse
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
pyro254750 said:
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
Click to expand...
Click to collapse
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
ceo.mtcl said:
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Click to expand...
Click to collapse
How so, I love my phone? I won't suffer in the least from whatever I'm not doing.. lol
I don't have to have the latest and greatest hack or mod that's going around so that I can impress people.. My phone does everything I've needed of it so far (with rooting) and saving whatever money I can if it breaks within the warranty period is a no brainer.. Yes maybe it could look cooler or run just a tiny bit faster (I also can wait for the official at&t update for some of that) but nothing looks cooler than a working phone and $400 in my pocket..
CaelanT said:
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
Click to expand...
Click to collapse
im sure they do. My opinion is based on my experiences with insurance in the past, specifically a phone that was returned due to water damage, but the water sensors did not trip (clearly damage that voids warranty), and yet it was replaced and i never heard anything from HTC or att regarding the water damage. It was inspected by a low level tech support representative to determine it could be replaced under warranty, the inspection consisted of removing the back panel and checking the water markers and determining the phone wouldnt power on. a more thorough investigation by htc would have revealed water damage, so either they did not inspect it, but rather just junked it, or they did not pursue reimbursement for the phone once they determined it was not warrantable. two different comanies, two different problems, but same concept. Just because its not warrantable, doesnt mean it wont be replaced under warranty. I would never suggest someone rely on this happening of course, just pointing out that it DOES happen.
Warranty claims are handled by the carrier. If the phone is deemed to be abused/damaged/hacked during the replacement process, you will be billed for the replacement handset's cost. If they don't find the cause during this process, the phone is grouped according to the level of damage and sent off to be refurbished/parted out/recycled, and you are in the clear.
The insurance process is handled by a third party, and covers pretty much ANYTHING that you could do to your phone. They don't care what you've done to it, because by that time you've already paid for the refurbished replacement via your monthly fee & deductible.
That being said.. I'm not encouraging anyone to commit fraud, nor do I guarantee results, but I work in the industry and have a lot of experience with thes issues. IMO, if you're trying to get a warranty replacement for your bricked phone, you're abusing the system. You knew what you were getting into when you started flashing/hacking/modding, and therefore the problem is clearly not a 'manufacturer's defect', which is what warranties cover.
Insurance on the other hand, is there to cover anything. If you're allowed to plunge your phone into the toilet, or toss it out of a moving vehicle, and still get a replacement, then flashing & bricking are certainly deserving of coverage as well. I have a feeling with all these manufacturers releasing unlocked bootloaders we'll see some more fine print added to our policies in the near future.
Just my experience & 2 cents. Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
zoso28 said:
Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
Click to expand...
Click to collapse
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
CaelanT said:
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
Click to expand...
Click to collapse
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
zoso28 said:
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
Click to expand...
Click to collapse
One can always flash back to 4.1.8.3. Are you willing to mess with CWM on Froyo?
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Did they ask you to read out any info from the about screen?
juDGEY2k10 said:
Did they ask you to read out any info from the about screen?
Click to expand...
Click to collapse
Serial number...
But surely they can't just remote onto device like that. probably in the T&C. FML.
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
juDGEY2k10 said:
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
Click to expand...
Click to collapse
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Keep calling mate say they are wrong, keep at it mate just say i want to talk to a manager bla bla, keep pushing them
That's really strange. If they don't budge then contact Samsung directly using the contact info in the warranty that shipped with the phone for a warranty repair or replacement.
problaze said:
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Click to expand...
Click to collapse
I'm new to all this stuff so PLEASE do not do anything based on my flimsy idea, ... just thought it might help send you down a different thought/investigative path.
I installed a toolkit that had a re-lock and un-root option thinking that if I ever got into a similar warranty situation, I would just kinda go "backwards in time" and after using TWRP to backup my tablet, do a full factory wipe, and re-lock then un-root (or whichever comes first) THEN report the problem.:fingers-crossed:
You may have let the cat out of the bag by calling first though
It seems you need to find out how they know,erase the evidence,re-lock un-root and then as juDGEY2k10 says- DENY DENY DENY- you know, like "Dexter" does:laugh: .
But wada I know. Keep us posted on your progress.
Im no expert but I don't see how they can tell unless when you get new apps or update apps from the play store they pulling information from the units. Hopefully they arent doing that.
G●Note~2 {Jedi X5}
I have never seen root voiding warranty of a nexus device before, even though it says so.
I've noticed their bug report tool, built in, attempts to call su, so perhaps they do check now.
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Sent from my GT-I9300 using Tapatalk 2
If Google is doing that, hopefully they won't share that info with manufacturers.
G●Note~2 {Jedi X5}
problaze said:
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Click to expand...
Click to collapse
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
I contacted Google about my nexus 10 dropping wifi randomly a few days ago.
The guy who I spoke to was quite nice and told me to do a factory reset. I told him I had already done that and I had also tried CM10, AOKP as some people have said that fixes any kernel/rom issues and I said the problem remains on everything I do so it had to be the device.
I was offered a refund outside the 15 day period and I chose a replacement which was shipped today.
If I spoke to someone who said that they couldn't help me because I'm rooted, I'd hang up and try again. Although if you are having problems a full restore to stock will be helpful if you ring up and speak to them.
ZanshinG1 said:
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
Click to expand...
Click to collapse
I totally understand where you're coming from.
I used to work behind the genius bar so I know what you're getting at.
The full story is that I phoned up first and arranged a swap but realised that they would send to university address and not home phoned back again to change address and that's when the guy tried some extra steps with me and then asked for serial etc, you know the rest.
I get his word isn't stone but was shocked that they could definitely tell, wanted to share exp.
In all honesty the reason I didn't act rationally was that he ultimately called me out and I was major surprised since I'd never heard of anything similar before aka remote sense of root.
This is literally the third android device I've had and I'm only getting into the scene now, there's no custom kernel on my nexus. I run it stock.
FYI this was UK. Oh and CS didn't deny service they just referred me to someone else. Will try again post hols.
Hope explains!
?? Has anyone else experienced major heat on NFS:MW ??
alias_neo said:
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Click to expand...
Click to collapse
you mean like the way a rootkit does it
?? Has anyone else experienced major heat on NFS:MW ??
Mine do to and lag in a lot of games because of throttling
Hi, I'm really thinking about rooting my RAZR M. Before I do though, i just wanted to ask a few questions:
In case of a problem and I need to use warranty to get a new phone, (I have the Asurion Wireless Phone Protection) is it easy to unroot the phone? I tried searching for this and only got something from a while ago, and they said there is a root checker which can say if the phone has been rooted in the past. One person said Asurion would still cover it, another said they wouldn't. Since i've had it for less than a year so it's still covered by Motorola, would Asurion say that I have to go through Motorola's insurance(and I know thats against Motorola's warrantee).
If the root checker is a definite problem, would i just claim that it had been lost/stolen?
Also, I've heard some people say that they've had to delete their user data when rooting. How common does this happen?
Thanks
wholocked10 said:
Hi, I'm really thinking about rooting my RAZR M. Before I do though, i just wanted to ask a few questions:
In case of a problem and I need to use warranty to get a new phone, (I have the Asurion Wireless Phone Protection) is it easy to unroot the phone? I tried searching for this and only got something from a while ago, and they said there is a root checker which can say if the phone has been rooted in the past. One person said Asurion would still cover it, another said they wouldn't. Since i've had it for less than a year so it's still covered by Motorola, would Asurion say that I have to go through Motorola's insurance(and I know thats against Motorola's warrantee).
If the root checker is a definite problem, would i just claim that it had been lost/stolen?
Also, I've heard some people say that they've had to delete their user data when rooting. How common does this happen?
Thanks
Click to expand...
Click to collapse
Asurion will process a warranty claim at any time I believe. I don't know if they do a root check however. Motorola will not help you at all if the root checker reads that it has been "tampered" with,even if its stock software related.. I'm not giving an opinion on your last question, 1st paragraph, sir.
And I haven't lost any user data... Yet. I've been through the process a few times now.
Sent from my XT907 using xda premium
skippid said:
Asurion will process a warranty claim at any time I believe. I don't know if they do a root check however. Motorola will not help you at all if the root checker reads that it has been "tampered" with,even if its stock software related.. I'm not giving an opinion on your last question, 1st paragraph, sir.
And I haven't lost any user data... Yet. I've been through the process a few times now.
Sent from my XT907 using xda premium
Click to expand...
Click to collapse
Thanks.
That last question was because when my brother asked verizon if they would cover something which ended up not being under the insurance, i can't remember what, the person just said "Oh, you can just bury it in your backyard or whatever and claim it's been stolen."
Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right
What!??? ??????
Sent from my SM-N900V
---------- Post added at 12:40 AM ---------- Previous post was at 12:39 AM ----------
Who you speak to miss cleo? ?????
Sent from my SM-N900V
This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.
jmc2543 said:
This is something new if they did in fact see that you were rooted. Part of me wonders if the rep was pulling your chain to see if you'd slip a hint that you were rooted.
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He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!
I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.
jmc2543 said:
I wonder how this is legal. It's they can see apps installed what else can they see? My pictures, my documents? And what keeps them from only accessing my phone when I call in for support?
---------- Post added at 01:19 AM ---------- Previous post was at 12:29 AM ----------
Ok I found how they are doing it, my verizon mobile update gives them access. Can we say uninstall. But to answer your question, no samsung won't know. id just backup and reset to stock anyways. You figure you will be turning it in to them anyways.
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OK, I will try contacting Samsung today. The only issue is that I'd have to be without a phone for 2-3 weeks . Also about the my Verizon mobile, they ask you to download it or update it in order to allow them to troubleshoot your phone (they don't tell you that's the reason, they just ask you to update it).
Remember...warranty and insurance are 2 different things. If in the TOS they list having the right to refuse warranty service due to unauthorized software modification, then that is Verizon's right. If after restoring stock it still has an issue then you have nothing to lose by trying Samsung.
dapimpinj said:
He definitely was not lying. The first rep i spoke to about 2 weeks ago was naming all the apps i had! He mentioned safestrap, superuser, along with other apps that had nothing to do with rooting. He made it personal to which you can tell he was looking at what i had. Also, the second time the guy had me update My Verizon Mobile. This is what they use to get access to your phone. Be warned everyone!
Click to expand...
Click to collapse
This is why you should not grant verizon mobile superuser rights i believe. The last update to Verizon mobile asked for these rights on my phone and I said no. I have a feeling that this is how they can see what you have on your phone.
Just my. 02
Sent from my SM-N900V using Tapatalk
dapimpinj said:
Hey guys, i recently bought a phone off of eBay and added insurance on it through open enrollment at Verizon. It was a refurb phone for Assurion. Now the issue is that the screen sometimes become unresponsive and requires me to shut the screen of and turn it back on in order for it to function (The screen never has issues with the spen though). Upon calling Verizon, i was still rooted and it looks like they can actually look through you phone and see if you have root and what applications you have include safe strap. I pretended that i didn't know what the guy was talking about and told him i had nova launcher and that was probably my problem. I then performed a clean Odin factory stock wipe and the phone is back to normal. The knox hasn't even been tripped. When i called back verizon the guy told me "it looks like the phone was rooted the last time you called and now it's absolutely clean. I'm sorry, but because it was rooted, you're warranty is void". Always unroot before you call in!
Do you guys think i can contact Samsung and have them fix this issue for me? I doubt they will know if im rooted if i remove it all before i send it right
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I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.
airmaxx23 said:
I recently called because I was having proximity sensor issues. I immediately explained to the technician all of the steps I've taken to try to fix the problem and he agreed that I had everything possible so he was just going to issue a new device to me. I was still rooted at the time but he did not check my apps. Verizon has been doing this for a few years now but if you're smooth on the phone and explain all the steps you've taken upfront you can avoid them checking your apps. Google is able to do the same thing.
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Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.
dapimpinj said:
Awww man, I know that this is a hardware issue and the root did nothing to it. I realized that this is an assurion replacement as the sticker on the inside of the phone says that. It looks like they didn't fix the phone correct when sending it to the previous owner. Debating if I should add insurance through the open enrollment Verizon is having and just submit a claim. And before anyone says "that would be warranty fraud since you already have an issue"... Keep in mind that assurion issued this phone with issues so technically I should get a free replacement.
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Click to collapse
Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.
aithe 2362289 said:
Call back and when you can say what option you would like say "cancel service", you'll immediately get transferred to their "do what we can to keep you as a customer" department. Explain to them the issue you're having and that yes, the phone was rooted, but it has been returned to it's original software and the issue is still there. Tell them that you were unaware that rooting your phone would void the warranty and that you've had issues since receiving the replacement. It's worth a shot and may work.
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Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.
dapimpinj said:
Thank you for helping out. This sounds like a good idea. Although I still have about 1 year left of service left so they may use that against me. I also cancelled the $3 extended warranty yesterday since it was rendered "useless". The sad part is the only reason I rooted the phone was to increase the maximum output for the volume.
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When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.
I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
Sent from my SM-N900V using XDA Premium 4 mobile app
Bonniecal said:
its very important to read the instruction of warranty. if you do anything out of the warranty rule then your warranty will void. for this read the warrany book before using the phone. thanks
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Sent from my SM-N900V using XDA Premium 4 mobile app
airmaxx23 said:
When you first call ask them how much it would cost to cancel your service, then they'll ask why at some point.
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Thanks for you reply man, i really appreciate it. Before calling, i decided to try something out. I took apart the 12 screws on the back of the phone and pried the back off with my finger nail. Then i disconnected the LCD/Digitizer ribbon cable and blew some air there, i then re-fastened it and mad sure to push a little hard on it. I've been running strong so far for 15 minutes and everything is working smoothly with no touch screen issues! Let's hope it keeps working :highfive:
jmc2543 said:
I would talk with Verizon and see what they say. Unroot first though. Should be fine. When assurien sends phones out they are refurbished so still claimable.
Sent from my SM-N900V using XDA Premium 4 mobile app
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I had them send me a brand new phone before.
Borderpatrol1987 said:
I had them send me a brand new phone before.
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Even though you rooted?
dapimpinj said:
Even though you rooted?
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Yup, I called assuron and reported the claim to them.
Sent from my SM-N900V using XDA Free mobile app
I called vzw to get another battery, and according to them, using strong wifi results in more battery usage than poor LTE. First I've heard that.
Sent from my SM-N900V using XDA Free mobile app