I recently found out that my phone is hardware locked. I hear that people are getting theirs replaced because it's a defect. I tried to explain this where I got my phone about a month ago. No dice. They called up T-Mobile and I could not get a new phone. How did everyone get a replacement? Also, did you get brand new ones or refurbs? Thanks.
Just call tmobile directly. Don't tell them you bought it from someone else. Pretend as if you night it from them. I have gotten mine replaced even though I bought it from else where. The key us to sound like you know what you're talking about and to be persistent. You may get a no can do answer but call again and you'll eventually get a rep that erl return it right away cause they don't know what else to do. Btw always say you have already done a factory reset before they try to get you to do it.
Sent from my SGH-T959 using XDA App
So I say that I already did a factory reset and want a replacement because I can't get into recovery mode?
just call them up and say that you can't do a hard reset and that the phone is defective... go to the tmobile store, they are a dealership and are privately owned, not by tmobile, so most of the time they'll just laugh in your face... CALL them
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
creglenn said:
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
How can you tell if your phone is "hardware locked"?
zephiK said:
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
Click to expand...
Click to collapse
Nah itll work cause I've gotten 2 replacements but saying that. Trust me I'd you get the right repo that doesn't know they will just replace it. Plus after saying you have done a factory reset they have no more troubleshooting steps on their script. Lol! Plus whether its hardware or software related the phone should work as advertised and if it doesn't then that's their fault
Sent from my SGH-T959 using XDA App
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
mentalex2 said:
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
Click to expand...
Click to collapse
told you that's all you had to do i did the same... the newer replacement phones that they are now sending out aren't hardware locked anymore, they finally fixed the problem in QC
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
What about people who don't have contracts with them? Will they do it if I don't have a contract? That's highly doubtful.
1quickturbosix said:
How can you tell if your phone is "hardware locked"?
Click to expand...
Click to collapse
I found out by trying to get into recovery mode. I followed a bunch of different methods and none of them worked.
Also:
So, I say I can't get into recovery mode and they'll agree to send me a new phone? When I send it back, do I do any kind of reset or leave it as is?
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Thanks everyone for posting this information, this will be very useful.
Was shipping free or not?
mmalott said:
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Click to expand...
Click to collapse
I don't think T-Mobile will bother to check the contents of your phone. They'll just send it back to Samsung. And if Samsung discovers that your phone has custom firmware, they probably won't care either because the transaction was done already.
burntrat said:
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
Click to expand...
Click to collapse
That's what I want to know. They might ask why we want to enter recovery...
PSP_Hacker said:
That's what I want to know. They might ask why we want to enter recovery...
Click to expand...
Click to collapse
Someone correct me if I am wrong here. Simply tell them that you cant hard reset the phone.
I think you guys are over estimating the technical-prowess of the T-Mob reps. They wouldn't know about 'recovery' modes, custom firmwares, or anything. Most of the time, they're gonna take what you say at face value; just go for the easy in. Just say your phone is hardware locked, unable to do factory resets, etc. and play dumb. You don't need to tell them about recoveries or custom roms. Pretend you're a technologically-impotent average consumer fer chrissakes.
Shipping is free unless you want express. But on your second replacement they ship it express for free
Sent from my SGH-T959 using XDA App
Related
I have a MT4G here that has a bad eMMC chip. It will not boot or load any firmware but I can get to the hboot and recovery menu. I am not the original owner. Will HTC still warranty it? How would I go about getting a warranty replacement directly from HTC? Im sure somebody out there has done or tried this before.
Don't get the warranty from htc. Get it from t-mobile. It will make your life much easier
Sent from my HTC Glacier using XDA App
Will T-Mobile warranty it even though I am not the original owner and I didnt get it from the T-Mobile store? Its a phone I bought off of ebay. Also last time I tried to warranty a MT4G through them (about 4 days ago) they said they were out of stock and tried to give me a Galaxy S 3G.
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
clarknick27 said:
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
Click to expand...
Click to collapse
That is why I am asking. The warranty info says it does not transfer from customer to customer but I know some people on this forum have gotten ebay or craigslist phones warrantied. I just wanna know how they did it.
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
XPLANE9 said:
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
Click to expand...
Click to collapse
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
Click to expand...
Click to collapse
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
Click to expand...
Click to collapse
Well.. there's no way to have the original Hboot and be rooted. it will say S-OFF. Yes, you can still have the original 0.86 hboot or whatever - but it will still say s off.
kanman said:
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
Click to expand...
Click to collapse
I am in the exact same situation. If anyone has any guidance, please post
silentsnow31802 said:
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
Click to expand...
Click to collapse
I believe that T-Mobile only checks the order number when it processes replacements. Then again, I am prepaid so I have to send in the faulty device first before I receive the replacement so I am not entirely sure. But I know that my secondhand HD7 (bought on a contract by the original owner) was replaced by T-Mobile without any issues.
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
silentsnow31802 said:
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
Click to expand...
Click to collapse
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
gamershadow said:
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
Click to expand...
Click to collapse
Can you detail how you did this? For example, did you "send it in" to HTC or T-Mobile?
Paul22000 said:
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
Click to expand...
Click to collapse
Yup tired this and get a Fail-PU. Phone is truly dead :-(
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I think there is one floating around somewhere. It doesnt help when the eMMC chip stops working properly though.
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I can try to put one together. I've made a few in my time (coughsignaturecough )
As soon as I figure out how to finally get my phone working without crashing/cache errors
holy cow!! I think I just bricked my phone... I hope someone can help me.
Here's the situation. I was on the latest MIUI 1.6.17 demonSPEED v.1.2. Everything was awesome! Then today I went to my dentist and there was a sign that said that they are not in today and to call a number. I was about to call, then everything got stuck. I needed to call them, so I just did a flash in front of the dentist's office with the ROM I had on my SD card.
re-flashed v1.2 with no problem and I was about to select "reboot my phone", then I was like, oh i'll re-flash Swype as well... the swype zip got stuck for like 5 minutes during the flash (and I still needed to call the dentist). So I was like, ok I'll just pull off the battery and restart the flashing procedures...
That's when I put the battery back and the phone won't even boot up now. I'm now home (didn't even get to call my dentist yet after all that), and plugged in the charger and it won't even charge now (orange LED not turning on)... Can't even boot it in recovery. Phone is unresponsive to any buttons...
Does anyone know of any other way to even turn the phone on?
Geez, that was the Noobiest mistake ever!! All that because I had to make a call... WOw, I'm speechless thinking of my stupidity! I hope someone can help...
Thanks in advance guys!
Quite honestly dude i dont think you have much to hope for except to call tmo and tell them its broken. If its truly bricked even they cant confirm it since they cant turn it on. Only thing i think you could try is pluging it into your pc and trying to see if the pc recognizes it and lets you run adb commands or something similar. Hope this helps.
srivers33 said:
Quite honestly dude i dont think you have much to hope for except to call tmo and tell them its broken. If its truly bricked even they cant confirm it since they cant turn it on. Only thing i think you could try is pluging it into your pc and trying to see if the pc recognizes it and lets you run adb commands or something similar. Hope this helps.
Click to expand...
Click to collapse
I don't know how that's gonna turn out with the replacement... Oh man, I'm so stupid!
missinglink111 said:
I don't know how that's gonna turn out with the replacement... Oh man, I'm so stupid!
Click to expand...
Click to collapse
Here is the thread on emmc chip...
http://forum.xda-developers.com/showthread.php?t=1081243
I doubt you'll have problems. Everyone I've ever heard of sending in the truly bricked phone has gotten it replaced for free but that's my experience. Most don't have a second thought about it because they know there's nothing t mo can do.
srivers33 said:
I doubt you'll have problems. Everyone I've ever heard of sending in the truly bricked phone has gotten it replaced for free but that's my experience. Most don't have a second thought about it because they know there's nothing t mo can do.
Click to expand...
Click to collapse
yup, the thing is that I'm not a T-Mobile customer anymore. I wonder how I'm even gonna get in contact with them to get a replacement. I remember from being their customer, that the first thing they ask you is your phone number with them. If you didn't have one, they just said they can't help you... Does that sound about right?
missinglink111 said:
yup, the thing is that I'm not a T-Mobile customer anymore. I wonder how I'm even gonna get in contact with them to get a replacement. I remember from being their customer, that the first thing they ask you is your phone number with them. If you didn't have one, they just said they can't help you... Does that sound about right?
Click to expand...
Click to collapse
Send it back to HTC. It sounds like you got hardware issues not software. I don't think you even bricked your device.
Lakeshow423 said:
Send it back to HTC. It sounds like you got hardware issues not software. I don't think you even bricked your device.
Click to expand...
Click to collapse
yeah man, that was the analysis of the customer service rep that was helping me. He thinks that the battery somehow is knocked out... That's why he's shipped out a battery. Just waiting for that to confirm that it's the battery or something else! If that doesn't solve it, I'll have to send it back to HTC for repairs. Probably won't be able to get a replacement with T-Mobile since I cancelled my account with them like 4 months ago already... but thanks for the input!
keep us posted eh.
srivers33 said:
keep us posted eh.
Click to expand...
Click to collapse
took quite some time, but i should be receiving my repaired phone back next tuesday... HTC said that somehow the main board was the problem, so they replaced it... hopefully for a better one! haha
I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is.. Can tmobile see that my device is rooted when they run these tests? Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App
Well either way if you are trying to get a warranty exchange you should revert everything to stock. Not just root. Look in the wiki as I can't post links from my phone. Some people will say the unlocker guide is better others will say the one here is. Look at each of them and see what you think would be the easiest
Sent from my HTC Vision using XDA Premium App
What exactly is wrong with your phone? Are you sure its hardware related?
You'll have to unroot and return to stock in order to initiate a warranty replacement. So if its hardware related then you'll have to unroot anyways to send it back.
LGS1231 said:
I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is..
1) Can tmobile see that my device is rooted when they run these tests?
2)Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.
You've received new G2s every time??
My phone's touchscreen is acting up. It would start selecting things by it else. Like I was pressing it. And sometimes it would press and stick (like u using ur finger and u keep it on the touchscreen) so then I can't do anything. Other times, the Y H and B keys don't work on my on screen keyboard. I've factory reseted several times. Even installed a fresh ROM but problem still persisted so I expect it to be a hardware issue now.
Sent from my HTC Vision using XDA App
ohgood said:
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.
Click to expand...
Click to collapse
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?
Nshih422 said:
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?
Click to expand...
Click to collapse
Why would you EVER willingly tell them you rooted? there's no way for them to tell if you just unroot and return to stock before you send it in...
I know it was an idiot move on my part. I read a few times in various places that the reps don't really care if it was or not and I mistakenly told him when he asked. I can't go back in time now though
I think this is an extra thing to the fact that I have a few days left before my warranty expires anyways. I think I bought it on Sept 8th. :/
Sent from my HTC Vision using Tapatalk
Ok, I've looked around for the answer and from what I've ready, I don't think I can do this but I want to make sure I properly understand what I have read.
My phone came stock with AT&T's MF3, i was able to successfully root and debloat the phone without issues. I was very careful the entire process and everything works perfectly. But then what did I do? I modded the build.prop (it was late and I was tired... I shouldn't have done it) file without thinking "I don't have a recovery method if this fails"... I KNEW there was no MF3 firmware available for recovery in Kies, and I knew no one has found an workable solution in Odin... But these didn't cross my mind that night. So, when I rebooted my phone, it would go past the samsung boot logo but never show AT&T's logo. The screen goes black after the Samsung logo, the remains black. After about 10 - 20 seconds the LED at the top left of the phone will turn on blue and throb. If I plug my phone into a USB port, it will try to install drivers as "MTP USB Device" but fail. The longer I leave the phone the warmer it gets regardless of whether or not it's plugged in.
I can boot into Download Mode and Stock Recovery
I've tested the drivers with my wife's phone and everything works as expected
I can boot into Stock Recovery and sideload files (I tried to flash an OTA file another user hosted here, it was sent via ADB sideload but it failed due to my debloating the /system/apps folder)
I've tried using stock recovery to flash a zip file to replace build.prop, but failed (not signed by samsung)
I've successfully flashed the "MF3_BTL_FIX" file another user created to kick a person out of the yellow triangle, when Kies fails.
I've tried best buy, but the samsung specialist will not even plug my phone into their computer
I have a backup build.prop, I just can't figure out how to get it on my phone without a custom recovery.
So, is there any way to replace the build.prop file with Odin/Heimdall or flashing or sideloading something from stock recovery?
My wife has the same phone, so I can also get files from her phone if I need to.
Any help or advice (even if it's "you have to wait for MF3 to be released in kies") would be greatly appreciated.
I'd find another bestbuy and see if you have better luck there.
jd1639 said:
I'd find another bestbuy and see if you have better luck there.
Click to expand...
Click to collapse
I think this is my best option too, but the next closest best buy is 1.5 hours from this one.... Getting time to go there will be the hardest part for me... that's what I get for living in the middle of nowhere...
dustyhughes said:
I think this is my best option too, but the next closest best buy is 1.5 hours from this one.... Getting time to go there will be the hardest part for me... that's what I get for living in the middle of nowhere...
Click to expand...
Click to collapse
Road trip!
jd1639 said:
Road trip!
Click to expand...
Click to collapse
HAHAHA! seriously! "Come on Kids, we're going on a field trip for science... COMPUTER science!"
But really, I may be heading out there Friday. They actually have 2 full stores there and 2 "mobile" stores.... I guess I'll see if I can get someone in one of those places to help.
Did you try a factory reset in Stock recovery?
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
graydiggy said:
Did you try a factory reset in Stock recovery?
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Unfortunately, yes... It formats /data and /cache... it doesn't touch /system at all (from what I could tell), so the build.prop isn't restored to factory.
What stinks is, I believe ALL i have to do is replace that ONE file! Granted it's a major file... but still, ONE file, keeping me from booting to the OS. I've even been tempted to send it to one of the guys that does the jtag repairs, but to be honest I don't know enough about what they do to know if it would even help or if I could trust them (I assume I could from what little I've read)...
I may just have to go best buy hunting.
dustyhughes said:
Unfortunately, yes... It formats /data and /cache... it doesn't touch /system at all (from what I could tell), so the build.prop isn't restored to factory.
What stinks is, I believe ALL i have to do is replace that ONE file! Granted it's a major file... but still, ONE file, keeping me from booting to the OS. I've even been tempted to send it to one of the guys that does the jtag repairs, but to be honest I don't know enough about what they do to know if it would even help or if I could trust them (I assume I could from what little I've read)...
I may just have to go best buy hunting.
Click to expand...
Click to collapse
I assume you're referring to mobiletechvideos.com and I didn't use them for jtag however I used them to fix a power button and they are awesome!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
HiTideBlastoise said:
I assume you're referring to mobiletechvideos.com and I didn't use them for jtag however I used them to fix a power button and they are awesome!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
I know I've heard of mobiletechvideos before, and I know they would be trust worthy, I've heard GREAT things about them... The other place I saw unbricking phones I ran across on youtube, they have a link to an ebay store (if you search ebay for "Unbrick Service Hard Bricked Samsung Galaxy S4 i337" you'll find them). They are actually a whole lot cheaper than mobiletechvideos, which is one of the reasons I looked into them and also why I'm suspicious. Not to discredit them at all, because I personally don't know what kind of work they do.
I don't even know if Jtag will allow them to fix my build.prop file. The ebay place says if the phone doesn't boot normally after doing a repair, they will restore the latest stock ROM and since i'm on MF3, well... They couldn't do much. It also makes me suspicious that in their ebay description it says:
------------------------------------------------------
By purchasing this auction you agree to the following.
1. Jtag service will avoid your warranty.
2. There is no guaranty 100% to fixed your phone, but we do our best.
3. If the phone can not fix, we will refund only $ 30.00, minus $5.80 for shipping cost.
4. If you claim for any problem after successful unbricked the phone, you need to send it back for inspection. Because we tested it before ship.
-------------------------------------------------------
I mean, some of the wording used makes me uncomfortable... I could just be paranoid, the address on the auction IS Carrollton, Texas after all
Just thought I'd update everyone... never found a fix myself, but I did drive to the next nearest best buy with my phone in the yellow triangle mode and the guy said he knew exactly what to do. He was very friendly, knowledgeable, and helpful... He even knew how to get the phone in download mode We talked a bit, he never asked about what I may have done to the phone, but during our conversation I had told him I had backed everything up and he kind of winked and said he would take care of me. It seemed like he knew what happened, but he didn't say anything, and the "head Samsung rep", his boss was right there talking with us too. He did a full restore, and I was up and running in 10 minutes. If you get a friendly and knowledgeable employee it's pretty painless.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
This is great to hear. Glad you got it fixed. That road trip was worth it
jd1639 said:
This is great to hear. Glad you got it fixed. That road trip was worth it
Click to expand...
Click to collapse
Thanks! I'm really glad to get it back. The road trip was well worth it. My wife and I decided to make a date out of it, we went to a nice restaurant while we were out without the kids, something they wouldn't have enjoyed and we wouldn't normally go to with them
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
So I need help. I tried un rooting my s7 edge by flashing the stock files in ODIN, I selected T-Flash in ODIN options because that's what I remembered selecting in the past. Little did I know I forgot to select Re-Partition too. Now my phone shows a black screen, I cant boot into recovery or download mode, but it would seem like the phone isn't shutting off because when I connect it to my PC its immediately recognized and no matter how many button combinations I try it just is disconnected from the PC for about half a second and then re connects. I don't get any response from the phone though. The screen is pitch black and i cant get it to do anything. After flashing I noticed it wasn't booting up at all it was in download mode and when it finished the screen turned black and never came back on. When connected to my PC it is recognized as Qualcomm HS-USB QDLoader 9008 (COM5) in my device manager ODIN Does not recognize it and neither does any other application. Can I please get some help here?
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app
ChadH42 said:
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app[/URL]
Click to expand...
Click to collapse
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
S7EDGEBRICKED said:
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
Click to expand...
Click to collapse
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Outbreak444 said:
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Click to expand...
Click to collapse
Nope.. nothing.. still a completely black screen and no lights.
S7EDGEBRICKED said:
Nope.. nothing.. still a completely black screen and no lights.
Click to expand...
Click to collapse
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
Outbreak444 said:
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
Click to expand...
Click to collapse
It wont detect my phone
S7EDGEBRICKED said:
It wont detect my phone
Click to expand...
Click to collapse
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
Outbreak444 said:
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
Click to expand...
Click to collapse
Do you by any chance understand this guide?
S7EDGEBRICKED said:
Do you by any chance understand this guide?
Click to expand...
Click to collapse
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
Outbreak444 said:
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
Click to expand...
Click to collapse
No luck there, I don't have any insurance or returns. Nothing else we can try?
S7EDGEBRICKED said:
No luck there, I don't have any insurance or returns. Nothing else we can try?
Click to expand...
Click to collapse
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
Outbreak444 said:
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
Click to expand...
Click to collapse
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
S7EDGEBRICKED said:
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
Click to expand...
Click to collapse
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
Outbreak444 said:
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
Click to expand...
Click to collapse
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
S7EDGEBRICKED said:
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
Click to expand...
Click to collapse
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
Outbreak444 said:
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
Click to expand...
Click to collapse
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
S7EDGEBRICKED said:
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
Click to expand...
Click to collapse
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
Outbreak444 said:
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
Click to expand...
Click to collapse
Oh wow so its basically just lucky timing, nice. I'm never rooting the phone again all i wanted were better emojis and the note 7 UX and I couldn't even get the Note 7 UX so its not worth it. It's an amazing phone on it's own. I won't ever try and root another Verizon phone there's always little support cause of the bootloader and I always run into something. Glad I dont have to worry much just takes time.