Database Users

Dead pixel warranty?

This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**

SS2006 said:
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
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eesh sorry to hear that.
Your two options are...
1. Claim warranty exchange without telling them it's unlocked. I've read some cases of people getting away with this. My only concern with his is that I'm afraid someone at HTC will charge me for a motherboard replacement on the old phone once they find out it's unlocked. But again some people have gotten away with it.
2. Be honest and tell them it's unlocked...which is what I did BUT it was a very long battle with HTC to get my phone under warranty. They automatically will try to charge you $196 to replace the motherboard because of the unlocked bootloader. A new motherboard technically puts you back under warranty but at the cost of $196. I had to start a case with a better business bureau and after about a month of fighting on the phone on daily calls they finally sent me a new phone without even telling me they were. I guess their way of telling me to shut the hell up.
Unfortunately, there's no way to relock your bootloader. And because of my horrid experience I never unlocked my second Nexus. I'm glad I didn't cause my power button broke a few days ago and the warranty exchange was a lot easier with a locked bootloader.
Good luck.

Some people with unlocked bootloaders have had better luck conacting google about the warranty exchange. There's a thread around here where someone details the process.
That is big/bright! I had a defective pixel and it was way smaller than that. That looks almost like a cluster of them.

If you had tmobile I would say file a lost phone claim if you had the insurance on it.
Since paying 130 is cheaper than 200 lol.
Like the 2nd poster said, just call and don't tell em and see what happens.

warrenty question

hey guys i have an unlocked rooted nexus one and i know it suppose to void your warranty but my power button no longer works i use the trackball to wake the phone is there anyway you guys think htc will replace/repair the phone?

Usually if it's a hardware problem, they'd still honor the warranty even if you unlocked the bootloader. Try sending it in, see if they quote you anything.

blooddragon88 said:
hey guys i have an unlocked rooted nexus one and i know it suppose to void your warranty but my power button no longer works i use the trackball to wake the phone is there anyway you guys think htc will replace/repair the phone?
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I'm in the same boat as you, my power button JUST broke. I am also unlocked and rooted and have been using the trackball to wake the phone with a CM rom.
I called HTC today from a number on the google.com/phone site and had a really easy time talking to the representative. She said that it was a known issue from the first few batches of phones, and that they have corrected it with phones shipped since April. The issue of an unlocked bootloader never came up, and she said that when they inspect my phone they will look for user warranty voiding things like water damage or a cracked screen. I never mentioned that mine was unlocked. I do remember seeing other people at xda in this same boat getting their phones replaced or repaired under theses circumstances, so hopefully it still works.
Anyway I went ahead and set up a replacement and will get the replacement phone in the next few days and send mine back. I'm debating on whether to flash a stock, unrooted rom first, but I don't know if I can even do that because I can't use the power button while in the bootloader or recovery.

HTC won't repair my phone...

For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.

It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.

By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.

unfortunately you were better off putting your device back to stock before sending it in.

cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.

My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck

Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!

... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.

HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.

I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).

_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.

Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.

_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?

HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.

Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...

I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.

My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.

Coming up on 1 year -- time to unlock the bootloader!

For those of us who ordered the Nexus One on the day it was released (January 5, 2010), we're coming up on one year, which is the period of the original warranty (see http://static.googleusercontent.com...e.com/en/us/googlephone/nexusone-warranty.pdf).
So, if you haven't unlocked your bootloader yet because you didn't want to void the warranty, you may as well do it on January 5th, because your warranty expires then anyway

LOL @ waiting a year to unlock your phone that is specifically distinguished by being unlocked.

Hey, my phone's bootloader is still unlocked you know.

HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?

inneyeseakay said:
HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?
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My bootloader is locked and I have access to the full potential of my phone...just 10 minutes longer; the time needed to input the adb commands
I'm not willing to unlock my bootloader since my warranty is for a year (bought mine in september this year) and it's covered by my carrier, not by HTC...they will totally refuse any phone that has been unlocked, but won't care if it has been rooted or so (they are too noob to notice anyways )

Time sure does fly when your having fun on XDA. Still able to do everything I need with it locked

I bought mine in May and originally unlocked the bootloader... I highly recommend NOT doing so.
For one, its pointless. You can root and install custom bootloaders/kernels/roms without unlocking the bootloader
Second, you can't go back.
Third, you'll have a huge ugly unlock icon on every boot-up.
Fourth, you can't go back.
Fifth, you'll have a huge ugly unlock icon on every boot-up.
Nuff said.
I did a warranty swap for mine and luckily got a replacement that I am keeping locked (bad headset jack btw).

There is no reason to go back, and the unlock icon looks fine. What a bunch if stupid ass excuses that make zero sense.

Actually I'm not keen on the padlock, and do get tempted to lock mine back up every so often. Functionality wins though.

Mine was shipped January 7th, so the end of my primary warranty is imminent too. And I got two warranty swaps out of it, too.
It turns out I have an extra year of coverage though - yay MBNA Platinum Plus card! But I will have to figure out what is the routine for making use of this coverage. I suspect that device swaps will be out of the question; I'd probably have to send it in for repair and then submit the bill to the insurer.
Another potential snag - I think that in the fine print, to invoke my extended warranty it has to be something that would have been covered under the original warranty. So if I were to unlock the bootloader, and the insurer were to ask HTC, they might get an answer that the original warranty didn't cover my situation.

Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.

player911 said:
Third, you'll have a huge ugly unlock icon on every boot-up.
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Wear it with pride!

Never unlocked it, and I never will. No reason for that.

YoMarK said:
Never unlocked it, and I never will. No reason for that.
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Flashing unreleased versions of Android was a huge plus for me!

mortzz said:
Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.
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+1 to that guy!

mortzz said:
Flashing unreleased versions of Android was a huge plus for me!
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Oh, if your bootloader isnt Unlocked, cant you flash unreleased versions of android, ie upcoming gingerbread?
If i unlocked mine now, would i have to wipe and reflash my current Rom?

I unlocked mine few days after buying mine in February. I just sent mine in a few weeks ago for dust under screen and got a replacement.
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
I do agree with not unlocking the phone since we have the one click root method.

Can anyone give me 5 reasons why unlocking the bootloader should be done? I rooted my phone and can do pretty much everything I think that is needed.
I'm interested to know what else is being missed out on (I'm not being sarcastic, I'm honestly interested!)

The most valid reason: safer flashing of the radio.

Sistum Id said:
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
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Nope, I sent mine to HTC Repair Center with CM6.1 on it. They sent me a fresh replacement, no additional charges for unlocked bootloader/3rd party ROM/misc scratches/etc...

MyTouch 4G won't boot

I think my MyTouch 4G may be another casualty to the bad emmc chip but wanted to ask you guys just to be sure. This morning I woke up and noticed the alarm didn't go off on my phone, so when I picked it up everything seemed normal. However, when I tried to read a text message it forced closed, then it forced closed the launcher and if I tried to open any other app it forced closed. I tried to hold the power button down to do a reboot, but that didn't work (the pop up screen never came up). So I took the battery out and put it back in, the phone hasn't booted since. I've tried holding volume down and power button, but still nothing. Do you think the phone is bricked? If so, do you think it's the emmc chip issue?
Note: It won't boot when it's hooked up to the charger either, the guy at T-Mobile said there is an issue with the phone. The phone was rooted using GFree method because no other method would work. This phone has the bad EMMC, T-Mobile is sending me a replacement phone.

This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.

dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone?
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
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Call customer service and LT them overnight you a phone then etyrn the one you have. They will never find out it was rooted.....its dead! Just let them know it wouldn't boot up all of a sudden. The emmc chips are going out alot. I was lucky enough to get a good one and sold my phone 3 weeks ago.

Yeah the phones on backorder..i wonder why lol. This Mytouch that just broke on me was a replacement from Asurion, it was most likely a refurb or something. But thanks, appreciate the help!

dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
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I received my replacement and it has the bad emmc too. I don't think tmobile will know the phone was rooted from what ive heard from others.
Sent from my HTC Glacier using XDA App

The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?

holiday29 said:
The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?
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If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
Sent from my HTC Glacier using XDA App

mwilliams05 said:
If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
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They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.

TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
Sent from my HTC Glacier using XDA App

TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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i can back this story up
my phone just took a **** on me a couple days ago with cache errors due to eMMC being the bad one...i worked for 3 hours to unroot the damn thing cause adb or my phone was being a complete asshole...after i unrooted the phone i went to the local tmo store and talked to the dudes up there and they pretty much said...tmo doesnt care if they get rooted phones cause they all get sent back to HTC or Samsung to get refurbed...he said water damage or physical damage is a different story

mwilliams05 said:
How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
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You didn't say it doesn't turn on. You said "it doesn't boot." Usually when people complain about a phone not booting, it still physically turns on, but ends up going to recovery or the bootloader, or hangs at the myTouch screen. If it won't turn on at all, they can't tell if it's rooted, but my guess is they can get it to turn on even if you can't. However, as the posts above explain, it doesn't really matter because they don't care whether it's rooted or not.

Rooting = voiding warranty is a myth?
So is it safe to assume when you root your phone, it doesn't actually void your warranty because the phone doesn't have physical or water damage, right?