Database Users

Should I un-root my G1 before sending it back?

Well, I got my replacement G1 today, which I rooted and installed Haykuro 5.0.2H within 30 minutes of opening it, but on my old G1 that I now need to send back, do I need to unroot it and install the original software? Id think they would be concerned if they received a G1 phone with G2 software.

Yep, if they find out you modded or rooted your phone, they would charge you... well at least im pretty sure they would lol

false. They only check for physical damages.
I did a warranty exchange with my old g1 (had cracked lcd and I knew it ($100 out of warranty fee was cheaper than $130 insurance deductible ) ) They only charged me because of my screen.
Other friends that have done exchanges have not gotten charged because it was rooted. As long as you master reset it before sending it back, I don't think they notice. None of my friends that had rooted phones were charged.
From my understanding, Tmobile just sends the phones back to HTC to repair or destroy, depending on the condition of the phone.

While they very well might not check... why not just unroot it for ****s? Takes all of 10 minutes

Before I "rooted" my phone I called t-mobile about the warenty, and specifically told them what I was planing on doing "Downgrading to RC29, "rooting", installing somebody else Rom (Thank you JF), ect. and asked if that would void anything or cause a problem with any exchanges in the future. The T-mobile rep informed me that it does not void anything and will not cause any charges of that sort.
Now my first phone I had I needed to return because the speaker stopped working, and one of the first questions they asked me was if I installed any software that would alter the sound settings. so being paranoid I did reinstall to the stock RC33 just in cause they came back and said it was the modded software that caused the problem.

same here
i did it with the old phone i exchanged they only check for damage to the phone

Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in

AsaSpades said:
Id imagine it wuld give the next user problems if they have no knowledge of root, and just cause them 2 send it back in
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I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.

benmyers2941 said:
I'd think that if the phone is going to be refurbished that they would reflash it as part of that process.
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If they know what theyre doing, but id hope they do

when i jettisoned my g1 (i hated it but my girlfriend loves hers so i still get to fiddle with the g1) i restored it to factory ota defaults... you never know and what's a few minutes of your time to ensure that you'll get what you want.

Endless reboot...

Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi

I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.

Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.

That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?

twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
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if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
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I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.

ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon

Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App

Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App

Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.

HTC won't repair my phone...

For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.

It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.

By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.

unfortunately you were better off putting your device back to stock before sending it in.

cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.

My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck

Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!

... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.

HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.

I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).

_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.

Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.

_Dennis_ said:
I broke some resistors on my motherboard.
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How in the hell did you do that?

HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.

Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...

I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.

My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.

my experience trying to return my broken evo [long]

At least my conclusion is that it is broken. If at any point one of you thinks I did something wrong or there is something I can do to fix the issue, feel free to let me know.
I bought my evo sometime last year, I believe around September. I did not purchase sprint's TEP, I was content with the standard warranty and $35 repair fee if the time came. It only took me about two weeks to decide I wanted to root my phone, which I did successfully with unrevoked3. I removed bloatware with titanium backup, used setcpu, etc. and the phone worked great for a long time. I discovered rom manager soon after and tried some roms, including fresh, caulkins, cm6. I stuck with cm612 for a while and I loved it. I always cleared data before a new rom, and once I got used to the clockworkmod interface I used the cache/dalvik clear tools, as well as return the phone to factory specs feature.
Now, for as long as I remember, the phone rebooted itself unexpectedly, although it was very infrequent at first. Until about the beginning of Jan., it rebooted itself only a handful of times. It has progressed to the point where now I can't use it for more than 5 minutes without it rebooting. It will power cycle loop on the evo 4g POST screen, before android even loads. Sometimes, it will do this and stop power cycling, and simply vibrate 5 times and be unresponsive. The only way to stop this loop or the unresponsive state is the take the battery out and re-insert.
I troubleshooted as much as I could, before deciding that the issue was probably hardware related. Using the how to unroot your phone guide <http://forum.xda-developers.com/showthread.php?t=780141> I unrooted the phone successfully (s-on), and loaded the original stock rom just fine. The phone still exhibited the same behavior with the stock software, so I took it to a store in Chicago a few days ago (I live in so. CA but was on vacation in Il). Anyway, I was foolish as I did not run the OTA updates to 3.7 and the tech lady told me it was happening because the phone wasn't updated. OK, my fault, even though that was a bs response.
I messed with it some more, it's still broken. So today I brought the phone to a sprint store here in CA, fully UNrooted, stock rom, updated all system updates. OTA 3.7xx, newest radios, pri, prl, profile. It is acting worse than it ever has before. I dropped the phone off and came back an hour later and the guy tells me that they reset the device and it should work now, and that I shouldn't root it as it voids my warranty. I said, how do you know it's been rooted? He replied with "our guys are really good."
So I took the phone to lunch right next door, fully stock again, and as I am logging into my google account to access the market it reboots itself again. And loops. I take it back to the sprint store and tell them look, its doing the same thing, you have completely reset it, it's not rooted, this is a problem.
Next they tell me they can't get me a replacement phone (for the $35 repair fee) because it has been rooted. I ask them to show me how they know it has been rooted, and he goes OK. He boots up my phone and one of their evos into recovery, and mine scans for the PC36IMG file and finds it. So ok, my bad again, but I say hold on a second. I took my SD card out and give the phone back. I ask them to prove to me that the phone is rooted, they try the same thing again and of course there is no difference between the phones in how they boot to recovery. Basically I press the issue further, the tech gives me some bull**** about how they can tell, if you root the phone EVER it leaves files on the phone forever. I can feel that they are lying to me, and they only know because I [foolishly] left my SD card in it as I dropped it off.
After spending about 30 minutes talking to their representatives and then about ten with the tech behind their repair center glass, he told me my only option is to talk to HTC to try and get a new phone. Mine has been red-flagged at sprint stores now for having been rooted, even though I NEVER GAVE THEM A ROOTED PHONE TO LOOK AT.
If you can't tell, i'm extremely frustrated, as my very expensive phone, on stock software and unrooted is completely useless.
Any opinions/ideas as to if 1) how I can get a replacement phone, or 2) what I have done wrong or what I can do to potentially remedy the phone?
Colin

Wow that sucks man. I know a lot of Sprint reps and almost all of them are rooted and running custom roms. I would delete the img file off of the sdcard and take it to a different Sprint store. It really depends on who you are dealing with, so try taking it to a different Sprint store if you can. If not, try to find a day where that guy isn't working lol. I'm sorry about your luck, but some people are just ridiculous.

Take to a different sprint store with a clean SD card and hope there aren't notes on the account?
Sent from my PC36100 using Tapatalk

I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.

cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
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Click to collapse
Yeah, but you don't know that to actually be the case or just a scare tactic. I still say go to another store and try.
If they start talking about it being flagged on your account for being rooted, your best bet is to play dumb.

cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
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I really doubt that, I bet that is more of a scare tactic. Try what the others have said then take it to another store, you'll be fine.

So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!

zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
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Agreed, I never had a problem with Sprint CS as long as you are calm, nice and reasonable.....

zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
Click to expand...
Click to collapse
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.

cjh6386 said:
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
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Click to collapse
Well I have told the computer when I first call and its asks why I'm calling I say cancel account. That will get you to someone who can actually do something. No TEP is a real downer in this case. Got another store around?
Sent from my HTC EVO 4G!

@zone
yes, there are several other stores around me with repair centers. They aren't uncommon in orange county.
Another thing I forgot to mention, at the very end of the debate with the repair tech, after he told me "there are always files left behind that we can check" after it has been rooted, I asked him to explain these files to me and if he could show me, he told me no and that "he's not allowed to tell customers that."
LOL. I don't like how the sprint representatives think they can screw with their customers like that.

To expand a little more and how different stores are. I called the store and asked what their policy was on rooted phones. They said as long as it wasn't software they didn't care. So after they couldn't fix the phone (bad ear piece) they ordered another one and told me they could only give me the replacement if I brought mine back in the original unrooted state. So that's what I did. Some of these stores just seem to have some real asses working.
Sent from my HTC EVO 4G!

Of course with all that said I can somewhat understand where the stores are coming from. With all these SBC kernels and overclocking they probably think you damaged the processor. I'm not taking their side I'm just saying there are all kinds of people. The problem with rooting is you could absolutely damage the phone. Again I'm not saying this is the case just looking at it from another prospective that may help you negotiate a replacement phone.
Sent from my HTC EVO 4G!

Not sure if this will work but try rerooting then flash caulkins "format all" then reload a rom then flash new kernel and new radios, without 1.90 pri and nv see if that helps the reboot issue. i'd recommend Azreals stock turbo 3.70 rom. Had a friend with the axact same problem, this fixed it. I also reformatted his sd card while i was at it.

these techs know when a phone has been rooted. and yes they will flag your account for a rooted phone. my advice is to pay the fee they are asking.

Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
2. There is no way to tell if a phone was rooted. They are assuming that because you left the PC36IMG on your SD card. If the technician paid attention and seen you had it set in the off position, but that doesn't prove anything either.
3. Sounds like you got a guy that gets off being a jerk. Not the customer service type of person that Sprint needs working for them. Common sense says if you have the stock firmware back on the phone and it still is acting up, that the phone is defective. Not to endorse fraud, but if you nuked your phone or ran over it with your car and brought the pieces in, you would have been better off then being honest.
4. Your phone should still be under manufacturers warranty since the phone came out June 4th, so no way that have owned an EVO for a year yet.
5. I have found E-mailing to [email protected] seems to get results. Corporate wants to make things right, and they have the power to get things done.
Wish you the best of luck!

@zone
I can see where they are coming from as well. For morality's sake though, I can truthfully say I have never experimented with voltage modifying kernels or SBC kernels, etc. Only a few popular roms.
@ifly
If tomorrow I am still unsuccessful I will try more software options, although I am 95% positive it is a hardware issue. This is coming from a network engineer who is very familiar with hardware systems.
@fixxer
I was perfectly happy to pay them the $35 repair fee in order to get my replacement. I never said that I wouldn't. In fact at one point a sprint representative offered to do that, I said good, that is exactly what I came in for. She came back and said nevermind, I can't because it is rooted.
@weidnerj
Thanks for the link, and it sounds like we are on exactly the same page. Thanks for the contact, I will see what I can do with Dan.
I plan on trying another sprint store tomorrow to see if the phone is actually flagged.

Even if it is flagged I would tell them the phone wasn't rooted and hell I don't even know what that means. I have no idea were the other store even got that idea. Little white lie.
Sent from my HTC EVO 4G!

weidnerj said:
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
Click to expand...
Click to collapse
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.

fixxxer2008 said:
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
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Click to collapse
We are adults we know rooting technically void the warranty. It's generally posted at the top of every ROM thread.
Sent from my HTC EVO 4G!

[Q] MyTouch 4G Frying SIMs???

Hey guys I am kind of freaking out here. I would consider myself to know a good amount about CM but I've never heard of an issue like this before.
I just got new MyTouch 4G's for my family during Tmobile's deal a couple weeks back. I promptly put CM7 on all of them. This week though all of a sudden both my mom's and sister's phones starting having problems showing either no signal or no sim card inserted. I'm not with them right now because I'm in college and I'm staying in my dorm so I can't actually get a hold of the phones until this weekend. I had them test the SIMs on another phone and they're still not working. I had them go in to the Tmobile store yesterday and get their SIMs replaced but all of a sudden today one of them was having the problem again. The SIM still doesn't work on the other phone.
I had my stepdad take the phone in again and the tmobile rep claimed it was because of CM.
I have no idea whats going on. I picked one up for myself as well and I've been going strong on the nightlies with only minor annoyances, nothing like this. My mom is getting pissed off because she's a doctor and shes on call this week and she needs her phone. Can anyone help me out here??

For people like Dr's and such, reliability is KEY, there should be NO reason to have a rooted phone.
That being said, I'd say go back to stock.

I'm not convinced that its due to the rom, and I have CM on there so that she can use VPN with her office network.
If I believed Stock would fix the problem though I would switch it back.

First of all WTF did you put CM7 NB or RC on her phone? If she is a Doc chances are she is not tech buff and won't have time to upgrade the BS we flash addict due which is normal. So for her best thing would be Ice Glacier v1.1.6 and that even goes for your sister also. So flash IG v1.1.6 for both of them and for you as you seem to be aware of XDA which I am sure they don't even know what it is then you can only use CM7NB/RC. Far as signal goes stock are known to emulate signal that is not there, hence the iPhoney fiasco? and the AT&T network faking signal status? Where I am I did see signal fluctuate little coming from stock> IG> CM.

Did you make a nandroid back up before and after root ing?
Send them a tutorial and restore to a point where there were no issues. Them you can look your self we. you have time. Don't forget to do have them back up of data with titanium back up or my ball up or something simple before they restore, so they can drop their data back onto their phones when the restore is over.
My dad and I have similar issues, as he has no time to mess with his phone, but wants the functionality, so because he is out of town all week, I keep a nandroid back up of a point in time where all was stable and running good, have him keep refreshing his back ups of his data so as to not lose wine. the inevitable glitch occurs, at which point in time I right him a tutorial to fix I it, if is complicated, simply having him restore from the stable nandroid backup.
He this helps our gives you an idea.
G ood luck

Yeah I've done that already, they're back on the original root but for some reason their sims are still frying. I can't find any record of anything like this happening to anyone. I even asked Kmobs and he said he hadn't heard of it either

My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?

el_smurfo said:
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
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There is, I was told this when dealing with a couple issues with my iPhone

Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\

AimanF said:
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
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I've had the same SIM card for the last 3 years, took it out of my iPhone and put it into my MT4G, TMO kept the SIM that came with the phone. I was told there can be issues with new sim cards at times.

when i first got my mt4g after about a month the sim card port and memory card port stopped working.i jus unrooted it and sent it back to tmo.y dont u do the same
Sent from my HTC Glacier using XDA App

??? sim cards frying???
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...

I had a SIM card I got with my hd2 put it in my mt4g and it did the same thing. T mobile Rep told me I need a new SIM card a special one for 4g so the made me a new one well 3 of them I got 3mt4g
SENT FROM MY THC DEVICE ;/

seanryan99 said:
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
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I had the same problem. As long as you unroot your phone and go back to stock rom, you should be fine with the warranty. Unless you told tmobile you were rooted. In that case, call htc and request for a repair and send in your unrooted phone.

Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)

id say go back to stock completely and get the phones exchanged. my brothers STOCK MT4G fried 3 cards before T-mobile said screw it and sent him a new phone. he hasnt had a problem since.

kimbernator said:
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
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Umm, I don't think so. Altering the software and security settings on your phone automatically voids any semblence of a warranty you had. You can unroot and get s=on again, then send in for warranty repair and be ok. But if your buttons stop responding or something, and you send it in and they see s=off and CM7 on there, rest assured they will be billing you the price of a new phone, even if that problem would have arisen regardless of you being rooted.