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I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
Um yea.. I guess you didn't read the disclaimer before unlocking..? Lol..
M9x3mos said:
I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
Click to expand...
Click to collapse
Just called care to add insurance, specifically for the N1. Had them add it to my account memos. She wouldn't do it at first, and was going to transfer me to Asurion, but I had her conference them instead and they told her it was covered. Lo and behold, my N1 is now insured.
M9x3mos said:
I have just got off the phone with HTC since I am sending my nexus one in for repairs with a intermittent screen thing where there is faint flickering every so often. I asked them about the warranty and unlocked basebands. Once the baseband is unlocked there is no warranty on the phone then at all. Not even if a physical button is stuck trackball not working or anything. So once the baseband is unlocked you are on your own.
I have never had insurance on any of my phones before and I know I will probably unlock mine when i get it back but I would recomend, if you are with t-mobile to get their insurance on the device. Per asurions page at http://www.phoneclaim.com/t-mobile-program they are going to be covering the device. just a heads up for everyone.
Click to expand...
Click to collapse
you mean the Bootloader.
Tehran sorry about that. I meant bootloader. I r dum LOL brain fart. And can't edit on nexus. I figured sure software's warranty but what would that have to do with a button not working and should be covered. But such is not the case. Makeing sure I get that insurance.
There may be precedent to fight this if htc, t-mobile, or google give any problems when trying to get warranty repair for hardware defects even after you've unlocked the baseband. Apple had to give in to repairing hardware problems for jailbreakers, unlockers, and people who never even started a contract with AT&T.
If there is no link between a user modification and a hardware defect, then I think it would be worth organizing and fighting a case.
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
SS2006 said:
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
Click to expand...
Click to collapse
eesh sorry to hear that.
Your two options are...
1. Claim warranty exchange without telling them it's unlocked. I've read some cases of people getting away with this. My only concern with his is that I'm afraid someone at HTC will charge me for a motherboard replacement on the old phone once they find out it's unlocked. But again some people have gotten away with it.
2. Be honest and tell them it's unlocked...which is what I did BUT it was a very long battle with HTC to get my phone under warranty. They automatically will try to charge you $196 to replace the motherboard because of the unlocked bootloader. A new motherboard technically puts you back under warranty but at the cost of $196. I had to start a case with a better business bureau and after about a month of fighting on the phone on daily calls they finally sent me a new phone without even telling me they were. I guess their way of telling me to shut the hell up.
Unfortunately, there's no way to relock your bootloader. And because of my horrid experience I never unlocked my second Nexus. I'm glad I didn't cause my power button broke a few days ago and the warranty exchange was a lot easier with a locked bootloader.
Good luck.
Some people with unlocked bootloaders have had better luck conacting google about the warranty exchange. There's a thread around here where someone details the process.
That is big/bright! I had a defective pixel and it was way smaller than that. That looks almost like a cluster of them.
If you had tmobile I would say file a lost phone claim if you had the insurance on it.
Since paying 130 is cheaper than 200 lol.
Like the 2nd poster said, just call and don't tell em and see what happens.
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet
player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.
cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.
cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware
I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.
I'm hoping for the same luck. I just sent my phone in for the same reason...
I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.
Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.
bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...
cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.
My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App
xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.
For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.
It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
unfortunately you were better off putting your device back to stock before sending it in.
cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
Click to expand...
Click to collapse
Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
Click to expand...
Click to collapse
tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!
... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.
HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
Click to expand...
Click to collapse
Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.
Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.
_Dennis_ said:
I broke some resistors on my motherboard.
Click to expand...
Click to collapse
How in the hell did you do that?
HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.
Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...
I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.
My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.
My power button has been going out the past few months, sometimes taking up to 5 times to turn it on. I'm guessing it will probably die soon enough. It probably would have died long before now if it weren't for me using trackball wake from CyanogenMod (but I still use the power button every so often such as when my hands are closer to the power button than the trackball).
Anyway, I called HTC recently and I'm going to do a swap. My warranty ends in just a few days, so I thought I'd get it fixed before then.
For those of us who bought the Nexus last January, the warranty is about to expire. Anyone else doing any service this week (or month) before it expires?
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
However, he said that if I have a US address (which I do) then they can ship a replacement device to that address. Now I'm contemplating if I should go forward with this.
The two things that worry me are:
1) I have some scratches on my screen which are not covered under warranty
and
2) My bootloader is unlocked
Will these 2 things cause my phone to be out of warranty causing HTC to charge $500 on my credit card for the replacement device they send me?
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Swap is not available to him 'cuz he lives in Canada (like me ).
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
I did a swap by using a friends address. HTC reps didn't care, and were actually the ones who suggested it to me. So if you can, have it sent to a friend/family member in the US and go pick it up from them if possible. At worst they'll have to ship it to you, but you'll also have to ship your phone to them so they can ship it back to HTC to complete the swap. HTC will only send you a shipping label good for within the US if doing the swap.
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
I'd guess swap isn't available for AT&T N1's
bluezz said:
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
Click to expand...
Click to collapse
Ah, that makes sense. I didn't realize you were in Canada.
I didn't say anything about my unlocked bootloader Many people have posted and said HTC swapped their unlocked device without issue, so /shrug. Maybe they ding me, maybe they don't.
jimbobalu said:
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
Click to expand...
Click to collapse
Yeah, power button failure seems to be a common issue. Supposedly there is a little plastic piece in there that gets worn out.
You're right; I've only noticed the power button failure when attempting to turn ON the phone... Hmm.. Could be the way the contacts inside are wired, who knows?
crachel said:
I'd guess swap isn't available for AT&T N1's
Click to expand...
Click to collapse
Why?
They were sold from March until around late summer. The warranty is a year long either way.
I'll be in the same boat in a couple of months. I got the ATT version the first week it was sold and my power button is completely gone out for the second time. The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
I was going to swap after Christmas but I've been using trackball wake and Invisible Lock Widget for about a month and don't miss the power button anymore. But I'll still probably get it fixed before the warranty is out, no reason not to.
pwig said:
Why?
They were sold from March until around late summer. The warranty is a year long either way.
Click to expand...
Click to collapse
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
fubaya said:
The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
Click to expand...
Click to collapse
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
Maybe they have some stocked up because after giving them my IMEI (which is that of the AT&T model), he said if I have an address in US then I can get my phone swapped (new IMEI).
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
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It was a few months ago but I got two swaps of my AT&T phone. The first one had a goofy screen.
bluezz said:
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
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I don't know, I just know what they said and did in my own repair experience. I asked if swapping meant I would get a new one or a refurbished one and they said it would most likely be refurbished because they rarely had new ones. This was months ago. Also, with a repair where they switch the motherboard, I think you actually get a new IMEI. Mine had a new IMEI anyway. I thought they switched phones until I read that the fix for a bad power button was to swap the motherboard, so I assume the IMEI is in it.
I had several scratches on my screen, an unlocked bootloader and chunks missing from the bottom and top of the phone where it was dropped. I did the swap option and I wasn't charged. As long as the screen scratches don't look worse than normal wear and tear I would think you would be fine.
Sent from my Nexus One using XDA App
My warranty wont be out for another year and a half I think, since Im in Austria, and European laws are some kind different. Anyway. My powerbutton hardly works and I would be very interested in anyone having experience with european htc. do they swap? do they charge? also could I send my phone to the us (friends) and get a replacement by the us htc since they seem kinda "nice". Im really not sure what to do. I get along with the lock screen widget and trackball wake but well a new phone doesnt sound bad either... so anyone knows anything about sending phones to the us from europe or replacing / repairing in the uk?
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
darkninja157 said:
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
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That is great news. Thanks for posting.
I'm worried now because my power button isn't *totally* dead but the email they sent has the issue listed as "defective power button". So I hope they don't just press it once, see that it works, and call me a liar. I did tell the rep I spoke to that it was intermittent. Anyway, I hope my case works out like yours.
Mine is coming back from repair on Tuesday
I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.
I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!
The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.
Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?