Database Users

O2 Exec initial charge .... how long?

I just received my new exec and it's been on charge for 3 hours now and the charge light is still red?
The manual says it should be amber turning to green when full..(like my XDA2i)
I rang O2 cust service and they said 16 hours charge is minimum ... Ive no problem with that but would feel happier if I knew some others of you had the same thing happen...
Needless to say, when I press the power button, it doesn't fire up at all..
Anyone? :?:
TIA
Keith

Does not sound right to me - you should be able to use the device when connetced to the mains. My battery was 70% charged when I got my device so I used it until it was 20% and then I charged it for the first time for 7 hours (over night) and the battery had charged ("green" indicator).

Thanks for that...the red has now extinguished so I am in hope the amber will appear soon :?
In any case, looks like O2 won't treat it as a problem till i've had it on for the long charge so tomorrow I can progress it.
It's possible, of course, that this had no charge in it or the backup battery, when it arrived today (depends on if it's been lying around for a long time, we know it's come from the far east, so it's possible)
I'll update later with results.
thnx for your prompt reply

Thanks for that...the red has now extinguished so I am in hope the amber will appear soon :?
In any case, looks like O2 won't treat it as a problem till i've had it on for the long charge so tomorrow I can progress it.
It's possible, of course, that this had no charge in it or the backup battery, when it arrived today (depends on if it's been lying around for a long time, we know it's come from the far east, so it's possible)
I'll update later with results.
thnx for your prompt reply

OK Update:
No joy with charging.. got back to customer service who just said send it back and we will send you a replacement.. great problems with me being around for delivery etc make this a real pain.
I asked for the technical advice people and was put through to data team technical.
He had me trying to put it into bootloader mode etc but nothing.
I checked the battery and it's giving out 9.6 volts open circuit.
I checked the battery pins in the exec when the charger is in and ..yes 9.6 volts.
Conclusion dead machine.. so here we go with a trip to the post office tomorrow.. ho hum... i've sat and watched the thin on my desk all day and not even seen the screen lit.. :evil:
just like a chinese water torture LOL

Bad luck mate - I hate it when stuff like that happens.
FYI: there's no backup battery. With persistent storage you don't need one; there's nothing to back up. All your data is stored in ROM so nothing gets lost if you take the battery out and leave it.

Yeah, that's probably one of the best things about this phone...it's no longer a headache if you happen to have no battery left. Well, only as much as any other phone anyway.
I know you're supposed to leave any phone charging the first time as even though they're Li-Ion it still has a memory of sorts. After the XDA I stopped doing that, and the 2, 2i and Exec seem perfectly fine to me. Once it got to green each time, I consider that to be "the battery doesn't need charging any more" and I started using it.
I know you're also supposed to let it then discharge completely a good few times at first, but that's harder as how are you supposed to sync (other than via BT) and get your data? Good luck with the getting the replacement.
Ant

Bakerk, Are you charging via usb to a laptop or direct to the mains?

Hi Fluffy
I used the mains charger but also tried the usb one.. I confirmed charging voltage is getting to the battery so it's def the machine dead...I was so wound up I was tempted to see if it bounced earler today :twisted:
Anyway now it's all packed up and goes off to the post office when I get to work tomorrow.
Then it's just the old DHL lottery.. where will they deliver it? ..work as requested? or home as they did today... Ho hum....
One day i'll be sitting here with my exec all fired up and working and this will just be a dim memory.... :wink:

Mine's due in the morning
For the record how long should you charge it initially? I think I read 8 hours somewhere, doesn't seem to be anything on the PDF of the manual I downloaded.
Thanks
M.
www.automatedhome.co.uk

Otto-Mate said:
Mine's due in the morning
For the record how long should you charge it initially? I think I read 8 hours somewhere, doesn't seem to be anything on the PDF of the manual I downloaded.
Click to expand...
Click to collapse
Hope yours arrives safe and sound!
My manual says (page 17/Getting Started):
"
Charge the battery
New batteries are shipped partially charged. Before you can use your device, you need to install and charge the battery. Some batteries perform best after several full charge/discharge cycles. You can charge the battery by:
- Connecting your device directly to an external power source
- Plugging the device sync cable into the USB port on your PC
"
That's all it says. Hmm, I was sure it recommended an 8-hour conditioning charge... :roll:

The Quick Start manual says you should charge for 8 hours. But I never follow these instructions - my battery was 70% charged when I received my Exec so decided to use it until it was really low on charge (20%) before I charged it overnight.

Li-ion Polymer my battery is, im sure i read somewhere that these batteries dont go by the old rules, apparently they prefer contantly topping up after the initial charge , discharge, charge. something like that, its all so distant and vague,
i recall my battery dying the other week and when i plugged into mains all i had was a red led for about 10 mins, then went orange and device then powered up, sh*t my pants i did

I tested the theory with my Nokia 9500. I used two new batteries and with one I followed the manual and with the other I ran it down to 20% before charing. The one that I treated as if it were a NiCad did actually last 20 to 30% longer after the first three complete cycles. So and pratice and theory can differ.

As a matter of interest, I am going to break all the rules tomorrow and send the thing back by special delivery adding on the cost to insure it for it's full value.
Can you imagine the furore if it got lost after i followed their instructions and"popped it in the 1st class post".. Yes precisely.. I would have to whistle for a replacement.
Once all is done and dusted and I have a good machine, I shall proceed to seek back the cost of returning it..as a matter of principle.
Think about it, it's insured on it's way to you (By DHL) but not when you return it... crazy :shock:

[Q] Strange battery issues

Hi all. I got my phone about 1 1/2 months ago, and I always thought that my phone charged slowly. I remember one time when using 4g and connected to the wall charger, it only added about 1-2% after 2 hours. Recently, there are some times when I go to charge after a day and the phone tells me "battery not connected" and the battery icon on the top bar flashes red. I also have a battery widget which says failure whenever this happens.
Is this an issue with the battery or the phone? Is this something that can be fixed by samsungs warranty? My 30 days are up.

I forgot to mention that after turning the phone off, taking out the battery, and turning it back on, all the phone appears to be fine. The problem comes back eventually, though.

Does anyone have an answer? Does anyone else have the same problem?

Sounds like a hardware issue.

That's a problem with the battery. I ordered the chinese batteries from Ebay and one of the batteries never connects - it can only be charged through a wall charger. Try a new battery and see if that helps.

Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?

fhurricane said:
Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?
Click to expand...
Click to collapse
Hey flhurricane - man - could be either or both now.
I'd find a Sprint Retail store nearby with a repair center and try and get some advice from the guys that get these types of questions more often. They'd know if it was the battery or hardware, and might be able to swap you a battery on the spot just to see. I think Sprint may be revamping the repair policy so go talk to them - if it needs repair - you may be able to get a good deal if you're past 30 days and can't return at no cost. I think they dropped all repair charges down to $35. See here.
Not sure what Samsung offers for hardware issues on undamaged phones, but again, the local repair center could give some more direction.

Tab Thinks That It Is Charging, But Is Not Plugged In

For some reason my tab thinks that it is charging (i have a lightning bolt in the battery icon in the botton right hand corner, when i go into tab info it says "Charging AC", and when i bring it to the unlock screen it has the batter % and "charging" underneath it. However, i do not have the orange or white charging/ charged light on the power button.
Does anybody know why this is happening to my tablet and what i can do to correct it.
I have tried plugging it in and charging it, resetting to factory defaults etc but nothing helps.
Thanks,
Mike.

Wowzer !!!
if the system think that it's getting juice... you might be the owner of the tablet that never die and lasts forever... LOL
see the positive side to things
J/K ... someone will come along with help and answer
maybe you could try and re-flash it with the latest full rom ??

i wish it never did, however the battery % continues to reduce.
I am not yet rooted so I cannot reflash.
I have spent a couple hours talking to Acer today, they have told me to ring high level support haha.
Just my luck eh

Took the tab back to office depot and got a replacement no problem
Lost my screen protector though

Mine does this as well.
The icons are all indicative of charging and yet, it's not plugged in.
I thought the upgrade to 3.1 from 3.0.1 would fix that but it did not.

Mine no longer does this. I think it needed a full charge to "set" the battery or to calibrate the charge detection software.
I dunno, all I know is that after the tab finally got a full overnight charge while it was turned off - suddenly this issue is no longer.
Same goes for the touch screen not responding while the tab was plugged in. That issue is gone as well.
Sent from my A500 using Tapatalk

Andida Battery killed my phone -help?

Hi All,
I bought a replacement battery for my SG2 for longer battery life from M0bilefun, I inserted the new battery into the phone and left it to charge as their was no power but i got this grey battery icon come up every 10-20sec with a circle in the middle, thought it needed a full charge so i left it over night on charge but still the battery has no power, so thinking it must be a bad batch or something i have replaced it back with my genuine battery which I had around 70% charge left and now the exact same issue, the phone refuses to start and this stupid grey icon and that's all i get
the charger is plugged into the mains on a Belkin Pro AV surge protector extension cable.
any help or advice would be appreciated?
PS: reading the battery packaging it only comes with 6 month warranty which cannot be good otherwise it would have come with longer warranty - i wish i had known that.
a5ian300zx

Forgot to mention that I have tried doing a Hard Reset (power+volume down + home button) but nothing happens at all.
also i have the latest version of CriskeloRom v14 installed
a5ian300zx

this is weird hot swapping the batteries around with the Andida and samsung it seem to work now with the andida battery, I will give it a full charge and see how it goes.
a5ian300zx

Please tell us how you fix it, for those people having the same issue

Hi,
I just swapped the battery over to the samsung one and then back to the Andida and seems to have resolved itself, but the battery life seems to decrease quite fast i fully charged it at 10am today and im one 55% with only one 5 min call made to day at 3g/data off, wifi on. and i used the wifi for around 20min.
but i will see in the next week or so, to let it wear in after few charges.
a5ian300zx

Dear a5ian300zx, my phone diad and it did not worked at all after installing Andida Battery 2000mAh. Ckeckout my new thread
http://forum.xda-developers.com/showthread.php?p=17076763
I took my phone to Samsung Service Center. The technician told me that the battery sensor indicator chip is damaged in the main-board and need to be replaced.
you might have the same problem. **** Andida Company, we have to sue them for dmanging our SGS2

Nexus 6p Turning off and won't turn on until plugged in

I recently had my nexus 6p battery replaced. I was told it was replaced with the Huawei brand battery. The capacity seems to be normal again. However, I have noticed that my phone is randomly shutting off about once a week. It will go from using it to just completely blank screen and off. The battery will be at any charge percentage, but when I try to turn on the screen or turn on the phone, it just stays blank. It only works if I plug the phone in, wait for the charging indicator, then I can unplug it and turn on the phone..
I have noticed this has happened when I opened my camera app and when I opened snapchat. I think this is a coincidence, but I am unsure.
I noticed when I plugged the phone in when it had turned off, I noticed a very feint red flash of light below the ear piece. This is supposed to be where the light sensor and proximity sensor are at.
I had it happen again to me when I was opening Android Messages when I was with one of the repair guys that replaced the battery. I used a USB A to C cable to plug it into a computer and then into my phone to show him that plugging it in jump starts it and the battery is not dead. However, this resulted in a bootup, then blank screen. Leaving it plugged in has it bootup and then blank screen and back to off animated charging. Thinking phone was dead dead, I went home and tried to call warranty. In the process, I plugged it into my computer, USB C to USB C and the phone turned on and booted up. My computer has a thunderbolt 3 port. My guess is the power supplied by the USB 2.0 type A port was too low to give it the jumpstart. But when I plug it into the chargers I have at home, which are more powerful, it is enough to jump start it and get it working again. Maybe it is a coincidence about the different charger outputs.
Any thoughts?
I think it might be a battery issue and people were telling me it was part of what's going on in that lawsuit.

Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.

Exodusche said:
Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.
Click to expand...
Click to collapse
exactly true...:good:

I had the same issue, I tought the new battery was defective or false but it was because android 8.1 developer preview 1. I went back to android 8.0 and the issue dissapeared.
Hope it helps.

Exodusche said:
Only cheap battery's available for the 6p unless you get a ceno. I purchased a battery from eBay supposed "OEM." The first one did exactly what you first mentioned. Early shut downs and failure to turn on. I didn't even get those with the original battery just that it was getting bit tired. I messaged the seller and he gladly sent me another no questions asked. I've had that battery for 3 months now no battery sensor but works great. I wouldn't hesitate to order another knock off but will make sure it works this time before I put the back cover back on!!! So in other words there's nothing wrong with your phone just that your battery is a lemon. The fact that it's the original battery your having problems with is even worse. If you like the phone spend the $100 and get a shop to replace the battery.
Click to expand...
Click to collapse
This is great to know, thank you. I'm having exactly the same problem as OP. I replaced the battery myself, I have no doubt that the battery is a cheap knock-off version even though it's got the Huawei branding and regulatory info on it.
I'll order another battery and see what happens. Cheers

I got the battery replaced and everything is great. Great battery life and no more restarting and locking up. Definitely was a battery issue.

what's the name of battery please?

Don't buy cheap knock off batteries. Remeber the original battery has a pretty fat ribbon cabble and also has the temperature controller built in the battery here's a pic

any link?

Probably Oreo 8.1 issue
gallegus said:
I had the same issue, I tought the new battery was defective or false but it was because android 8.1 developer preview 1. I went back to android 8.0 and the issue dissapeared.
Hope it helps.
Click to expand...
Click to collapse
I have the same issue as everyone else posting here, except my battery is the original. The battery performance follows normal usage patterns. This means when I charge it, it eventually reaches 100%. When I'm normally using the phone on battery, it slowly discharges. Any phone acts like this.
My problems started when Oreo 8.1 was first installed. Other than being on the beta channel, this phone is not altered, or rooted.
Within fifteen minutes of using the phone heavily while on battery, the phone decides to shut down. The bars at the top and bottom of the screen turn bright red, the screen is greyed out, and it says "Shutting Down" in the middle of the screen. I have not traced this to any particular activity of mine. Usually just reading news or mail. When the phone shuts down, restarting will not work. It gets to the "android" screen, and shuts off again..
When I plug it into the charger The lightning bolt battery shape appears on the screen. Then the filling battery is shown, and it starts filling from very low. The second cycle of the filling battery starts filling from where I expect it to be: in the 80-95% range the phone was at when it crashed. At that point I can restart the phone, while plugged into the charger or not. The battery level indication after the phone is back is exactly what the battery was charged to when the phone crashed: usually 80-95%. I do not think it is a battery problem. I think the battery monitoring software is being interfered with.
Usually I can listen to an audio book with the screen off for a long period of time without triggering the crash. This does not require any network activity. Maybe that's a clue. Also, I have never crashed the phone while it is plugged into the charger. Maybe when the phone is in charging mode, the low battery monitor is not active, so it can't shut down the phone.
I have started putting adb into tcpip mode, and I've captured a few system logs of the phone as it crashed. There is no obvious crash at the end, but there are always a series of strange events, such as permission denials, and processes being killed. I think there may be an out-of-memory condition occurring. There is so much noise in the form of security violations being inserted into the log that it is difficult to determine which error is leading to the crash.
Perhaps I should try going back to Oreo 8.0.

xdamember143 said:
Don't buy cheap knock off batteries. Remeber the original battery has a pretty fat ribbon cabble and also has the temperature controller built in the battery here's a pic
Click to expand...
Click to collapse
Where does one find such a battery?

Caboose27 said:
Where does one find such a battery?
Click to expand...
Click to collapse
I bought mine on eBay awhile back but don't know if anyone sells the original batteries anymore. You can try though

nexus 6p shutdown issue
did going back to 8.0 solved nexus 6p shutdown issue..even exactly i am facing this i

No, I replaced the battery and that fixed the issue.