I really love the Samsung Galaxy Tab 10.1 but I had to return my third tab in a row and this time for a full refund. The first one came with scratches on the screen and the tab appeared to be used with finger tips and dust. The second came clean but with the newton's ring issue in the center of the screen. The third one came with dust under screen, right in the center, like a big dead pixel, a big scratch in the left arra and the package inside was really dirty. I'm tired, tired of the trips to BB and tired of 's quality control ineptitude. I will never consider Samsung again.
When I was returning the third one, there were two persons returning their galaxy tabs as well for similar issues. This is sad because it's a really good tab but the quality issues will kill this product of the market.
phaserkb said:
I really love the Samsung Galaxy Tab 10.1 but I had to return my third tab in a row and this time for a full refund. The first one came with scratches on the screen and the tab appeared to be used with finger tips and dust. The second came clean but with the newton's ring issue in the center of the screen. The third one came with dust under screen, right in the center, like a big dead pixel, a big scratch in the left arra and the package inside was really dirty. I'm tired, tired of the trips to BB and tired of 's quality control ineptitude. I will never consider Samsung again.
When I was returning the third one, there were two persons returning their galaxy tabs as well for similar issues. This is sad because it's a really good tab but the quality issues will kill this product of the market.
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I have had the opposite experience. I went through 5 Asus Transformers over 2 months just trying to get one that didn't have light bleed before giving up and purchasing a Galaxy Tab 10.1. I read with white text on a black background so any light bleed tends to be distracting.
It was a night and day difference. My Galaxy Tab is flawless from a quality control standpoint.
This is just my experience...
walkamongus said:
. My Galaxy Tab is flawless from a quality control standpoint.
This is just my experience...
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Click to collapse
Same here
+1
phaserkb said:
I really love the Samsung Galaxy Tab 10.1 but I had to return my third tab in a row and this time for a full refund. The first one came with scratches on the screen and the tab appeared to be used with finger tips and dust. The second came clean but with the newton's ring issue in the center of the screen. The third one came with dust under screen, right in the center, like a big dead pixel, a big scratch in the left arra and the package inside was really dirty. I'm tired, tired of the trips to BB and tired of 's quality control ineptitude. I will never consider Samsung again.
When I was returning the third one, there were two persons returning their galaxy tabs as well for similar issues. This is sad because it's a really good tab but the quality issues will kill this product of the market.
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May I humbly suggest you quit shopping at that Best Buy? I think some employees may be taking liberties...
Same here great experience and mine was an open box item at BB haha
Sent from my Desire HD using XDA Premium App
No problems with mine either, I smell a troll.
All in all The Samsung Galaxy Tab 10.1 is an excellent device IMHO! I have had no issues with mine. I know several people that have one and neither of those have no issues either.
00_MACKIE_00 said:
No problems with mine either, I smell a troll.
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Trolling? I can assure I'm not trolling!
I can send to you the receipts. Here is the last one. I'm not joking, this is my experience, maybe bad luck but is true.
PookiePrancer said:
May I humbly suggest you quit shopping at that Best Buy? I think some employees may be taking liberties...
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I'd lean more towards this as well... Seems more like BB is selling returned units without being refurbished. Take your issues with them, not Samsung
I rolled the dice and purchased an "open item" 32gb tab from bestbuy. I couldnt pass up the deal at the price of $554 out the dour with taxes. Still comes with the 14 day return and samsung warranty. It had the newton ring when i unpacked it but i managed to get rid of it and has not came back since. Couldnt be happier with my purchase.
I would ignore ignorant post. I returned mine as well. I was playing flash video heavily then then color started to bleed/smear. Reboot didnt help. Very very sad with quality!
Sent from my GT-P1000 using XDA App
NO problems with my gt!
Sounds like more of a problem with Best Buy.
Trust me there is nothing better out there,first asus transformer,then galaxy tab, then the ipad 2.Returned them all finally i settle for the galaxy tab....
Sent from my GT-P7510 using XDA Premium App
Kevin Gossett said:
I'd lean more towards this as well... Seems more like BB is selling returned units without being refurbished. Take your issues with them, not Samsung
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+1 . Me humbly thinks so too.
Dont blame samsung for buying open box items. If you didnt know they were open box then you got scammed. Sorry. Best Buy sells returns as new all the time I used to work there long ago.
There are some cheap shady best buys and there are great ones. It all depends on management
Sent from my PG86100 using XDA Premium App
Just wanted to point out that scratches and fingerprints are signs of it being previously used and does not constitute as poor built quality. More like poor store quality. Best Buy sucks btw. Never had any issues with Newegg and Amazon.
Sent from my badass Galaxy Tab 10.1.
i don't think its Samsung it might be the store your getting them from I was in best buy and sat there and watched them sell a guy the same one I returned because of bad pixel
I went through 3 SG10.1 and looked at 3 different display models at 2 different bestbuys and frys...... they all had some quality issues.
THEY ALL HAD dust under the glass
SOME had dead pixels
ONE had oil mark under the glass
ONE had a weird surface lifting on the back cover
I believe the quality issues are based on the owners...some of us are really sensitive to flaws
Related
Had it for 1 whole day. THe quanlity feels cheap. New honey comb ui is good and very impressive. When I restart the tranformer at night, I saw at least 8 birght spots on my screen. So decied to return it to amazon. But I don't have the speaker problem.
Mine does not feel cheap. Feels well put together. Some people think it feels cheap because it has a plastic back. That to me doesn't mean it is cheap. I don't need metal to feel something is quality.
If you had problems with it creaking and seems like you had problems with the screen, I assure you that is not how it is supposed to be. RMA.
Quanlity ........ Lol.........something wrong with the keyboard too?
Sent from my Desire HD using XDA App
Mine creaks a bit and may give the impression of not being solidly built, but in my opinion, it's a really nice tablet.
Tired of these threads. If u don't like, just go away. It's a $399 tablet and build quality is excellent for a $399 tablet. Maybe some company will release a tablet for twice the price one day made out of carbon fiber, but who the hell cares if it does the exact same thing as a $399 tablet. Lets get over this once and for all. Next, everyone will be saying that its not good enough because it doesn't have tegra 3 chipset or it doesn't run Windows 8 or it doesn't make pancakes. The TF is a great tablet that many of us love and anyone who doesn't probably should just get an iPad 2 or wait for the iPad 3 or just avoid tablets altogether...
Sent from my Transformer TF101 using Tapatalk
Indeed a little bit overdone to start a thread for this, but I must agree, the TF has some common issues, which keep me from saying that it's a real quality product. (Speaker problem, accelerometer not calibrated, backlight bleeding, dust under screen, dead touchzones, ...)
gadgetfann said:
Tired of these threads. If u don't like, just go away. It's a $399 tablet and build quality is excellent for a $399 tablet. Maybe some company will release a tablet for twice the price one day made out of carbon fiber, but who the hell cares if it does the exact same thing as a $399 tablet. Lets get over this once and for all. Next, everyone will be saying that its not good enough because it doesn't have tegra 3 chipset or it doesn't run Windows 8 or it doesn't make pancakes. The TF is a great tablet that many of us love and anyone who doesn't probably should just get an iPad 2 or wait for the iPad 3 or just avoid tablets altogether...
Sent from my Transformer TF101 using Tapatalk
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Don't be tired of these threads, everyone has the right to say what he thinks.
I had the Transformer for a day and had to send it back.
The quality of my Transformer was disappointing. The Upper rigth corner of the touch screen was not in line with the other corners, it was lower by 3 mm that the metal frame.The back was 3mm above the metal frame.
Not to speak that i could see through the hole between the touch screen and the metal frame.
So i think that those who got a good Transformer should be happy.But not all of them are great, in fact i think that the quality control was nonexistent.
NOT EVERYONE GOT A PERFECT TRANSFORMER!!!!!
If you did get o good one it does not mean the problems you hear about and you are tired off are not there.
I sent mine back and now i am waiting to get a replacement.
i have slight creaking only in the very edge of the top right an bottom left corner but its only a little other wise the build is good not cheap
I never understand why people want to start a whole new thread just to tell the entire world they're returning something.....
magicpork said:
I never understand why people want to start a whole new thread just to tell the entire world they're returning something.....
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Because they are butthurt and want to nag to other people to make themselves feel better.
By the way, if the OP wants good build quality you should pick up an iPad 2, they are half metal and feel sturdy. Just don't sell one of your kidneys like that kid.
yeah agree...why need to create another new thread ?? just find a related thread and post in it. next time another thread like this appear, can consider it as spam/troll
Oddly the demo units at staples feel like they were built like a tank. No creak or flex. Very solid despite plastic back.
I am on my fourth and waiting for my 5th TF.
EACH has suffered light bleed with the most recent one being the best so far.
However while it was solid on day one it now is creaking along the top left and right corners and a bit on the right side. If unit number five is no better they all go back and I get a Samsung. The dock for me is not so important as a laptop owner that I will accept such poor build quality.
my ipad 1 bought a year ago has no bleed no creaks after a year of use. The demo units in 3 stores of the transformer were all solid so I know Asus can build them well but likely make different units better made to be used as demos.
I suspect this as o e staples store who had just got product in and had not had their demo put out yet would not let me buy their demo unit.
ericc191 said:
Mine creaks a bit and may give the impression of not being solidly built, but in my opinion, it's a really nice tablet.
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Sent from my Transformer TF101 using Tapatalk
Shawn_230 said:
Because they are butthurt and want to nag to other people to make themselves feel better.
By the way, if the OP wants good build quality you should pick up an iPad 2, they are half metal and feel sturdy. Just don't sell one of your kidneys like that kid.
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They have been suffering from the light bleed issues too...
Lol, you want to know how badly my 7'' Galaxy Tab creaks? That's cheap plastic. Creak creak creak. It creaks if you look at it sideways.
Also, check out this thread: http://forums.macrumors.com/showthread.php?t=1122027 In fact, google up "ipad light bleed." Prepare to be astounded: http://www.engadget.com/2011/03/12/poll-is-your-ipad-2-backlight-bleeding-video/
Look, if you don't have anything nice to say about the iPad2, don't say anything at all! Ignorance is bliss!! J/k. I think you may be right, a friend of mines co. Bought 10 iPad2 and ALL of them have it to some degree... They also have as many 1st generation iPads and the difference is dramatic.
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Fun, hey?
(I've only noticed light bleed when I turn it on and the screen displays boot animation, FYI. Any other time and it's not particularly noticeable.)
i was able to play with the Samsung 10.1 tab at the android central meetup in nyc and the Samsung tab had all the same UI issues as the TF. Yes it was thinner but to me the TF is fine the way it is and iits $100 less. My TF is fantastic and with the $$$ I saved I got a nexus s 4g. Put that in your pipe and smoke it.
grainysand said:
Lol, you want to know how badly my 7'' Galaxy Tab creaks? That's cheap plastic. Creak creak creak. It creaks if you look at it sideways.
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My gf's Galaxy Tab is solid as any tab I've ever handled, so therefore I think all Galaxy Tabs are perfect and you have the only bad one.
Sarcasm (not directed at you personally), hopefully it was duly noted The TF has some bad batches, I think that's obvious. You can say, "Oh it's just a small number on XDA!" but you can probably use this small sample and apply it to the entire user base and come up with an idea of the amount of defective units. Sounds like the early batches were rushed out the door to meet a deadline and demand.
Mine is pretty solid. Creaky, one spot of light bleed, but tolerable for the cheapest HC tablet, and I love it like I'd love my first born, if I had a first born. Still the best deal out there.
wackadroid said:
i was able to play with the Samsung 10.1 tab at the android central meetup in nyc and the Samsung tab had all the same UI issues as the TF. Yes it was thinner but to me the TF is fine the way it is and iits $100 less. My TF is fantastic and with the $$$ I saved I got a nexus s 4g. Put that in your pipe and smoke it.
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Click to collapse
Yeah, Galaxy Tab 10.1 is supposed to be really thin but I still don't want it.
Compared to the Transformer it's more expensive, no expandable memory, no IPS display, and build is plastic just like our Eee Pads.
Honestly the Transformer has a few bugs, Honeycomb too... but overall you cannot beat this thing, no contest when you consider cost.
TF101FTW!
I was pretty happy with the overall design of the tablet but their quality control does leave a bit to be desired. I've had 2 tablets and both have a defect. One was light bleed and the most recent one came with a broken power button.
I'm not sure if I should keep trying replacements or call it quits on Asus.
Tutti-frutti said:
Indeed a little bit overdone to start a thread for this, but I must agree, the TF has some common issues, which keep me from saying that it's a real quality product. (Speaker problem, accelerometer not calibrated, backlight bleeding, dust under screen, dead touchzones, ...)
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i agree. it's not high quality, but good enough quality for the price - compared to the current market price for higher end android tablets.
I thought there was a lot of people with the screen bleeding issue? The way you guys make it sound that the screen be perfect. Unfortunately I noticed I got some serious bleeding myself. I just cant figure out if it's worth RMA and all that. It might take forever for KMART to get anymore back in stock.
I thought I read a lot of people had the issue also. It doesnt bother me at all really, but one of these posts made me feel that I should exchange it ASAP
Dear Galaxy Tab 10.1 (RETAIL) owners,
Please if you can participate on this survey.
Retail means the one you bought at NY June 8th and/or after June 17th.
If you have exchanged one, let us know what was the problem?
Hardware issue like screen bleed, cracking speaker noise, wi-fi issue, etc ...
Or probably functionality issue like bricked, boot loop, etc ...
With this poll, we could get a rough picture about how well the manufacture / production of Samsung Galaxy Tab 10.1 (Retail version), Samsung QA, those kind of things.
None of the reported issues here.
Hi, thanks for your input.
Please if you can vote in the poll.
The poll options was created a bit late
cekle said:
None of the reported issues here.
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Click to collapse
I've gone through a looooot of Android devices lately and I can honestly say this is the first one I have not had to exchange. I'm very impressed with Samsung.
Mine is perfect. I am impressed.
Exchanged mine 3 times.
First unit bought on June 15th in NYC had an "oil spill" effect under the screen in one spot.
Second unit - display light bleed in the lower left corner.
Third unit - dead pixel.
Last unit seems to be ok.
I had the "oil slick" issue under the glass...my new one is on the way so I'll respond to the poll when it gets here.
I had to return my first one because one of the edges was rough to where it seemed as if the paint quality was bad. My second one is perfect though!
Lol... the results from this poll is an exact reciprocal of the Asus Transformer polls.
I will be exchanging mine today. there is a bulge on the back where it looks like they forced the cover onto the device with a loose screw or worse a broken component.
Mmm ... I dont understand what you mean
akarol said:
Lol... the results from this poll is an exact reciprocal of the Asus Transformer polls.
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How bad was the edge?
zzz525 said:
I had to return my first one because one of the edges was rough to where it seemed as if the paint quality was bad. My second one is perfect though!
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Click to collapse
Sent from my HERO200 using XDA App
Can you guys please explain how you found these issues I think we all want to check ours throughout. To find oil under the screen was the display off in order to see? Back light bleeding can you just check by pulling up a black image and making sure nothing is bleeding through?
So far mine is perfect I haven't noticed anyrhing!
Returned my first one. Was having lots of wifi problems. Got a second one and about 75% of the wifi problems are gone now and I think the other 25% of my wifi problems could just be crappy apps (Pandora and TuneIn Pro seem to really suck on my tablet).
I think I got a good tablet this time. But Android 3.x and app bugs don't make it easy to be sure. Haha.
So far, so good
Received mine on the 20th. It's a little early to make a judgment with a high degree of confidence, but no issues to date. Clean unit here.
I just got mine today, so im still checking everything out, but no issues so far. Exterior build quality looks good and no real software problems (had minor issue connecting to my wifi, but a modem/router reset fixed it).
Sent from my Galaxy Tab 10.1 using XDA Premium App
Exchanged mine twice.
First had light bleed. Second had screen separation. Hopefully the 3rd time is the charm.
I had the IO version and it felt cheaper and plasticky but this one is sturdier. This device has an even ring around it whereas the IO devices were thrown together test manufacturing models. No issues here.
I noticed the back of the tablet below the camera can be flexed in some. Not a big deal, but it felt kind of odd.
I was at the launch (of s2).here in dubai - about 2 devices had oil spill (mind you'll this was a demo unit - one was a 8.9 and other was 10.1)
I'm having double mind of shipping it in - i'll pick it when it's locally available
Sent from my GT-P1000 using XDA App
Ok, this is my 3rd device and all of them have had dirt under the screen. I am so pissed right now.
Very frustrating, but a problem with all manufacturers. I was unable to get an Ipad 2 because every one I tested had bad light leak (at least 4 units). The BB playbook had dust, dirt or bad pixil on my first 3 units. My first tab 2 had a spec of dust. The second appears perfect, but I'm determined not to run tests until I find something!
jrock2004 said:
Ok, this is my 3rd device and all of them have had dirt under the screen. I am so pissed right now.
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Have you considered a device with an AMOLED screen? The Galaxy Tab 7.7 has one. The technology sandwiches the touchscreen and the display together - no room for particulates.
Cool story Doubt anyone cares
imnuts said:
Cool story Doubt anyone cares
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i know right. imagine trying to cook food for these kind of people lol
its like the iphone antenna. not a huge deal (i had one) but once people read about it then they had to hold it that way and then start complaining. its how the particles under the samsung screen is going to turn out. people spend $400 expecting $800 worth of product
I realize that it may seem crazy to have a post about this but I think it is also something that after so many you have to raise a question. I mean you are spending over 400 dollars for these things, I think you should get some quality. Yes I can let this go and I am as I am using the device.
I am just saying that how many of these are out there and when does the manufacturer have to start taking responsibility for it.
Just looked at my screen, and there isn't any dirt under it. Don't remember seeing any dirt or dust under the screen at any display models that I've seen in stores either, so that makes 4 - 7" and 3 - 10" tablets that I've looked at without any screen issues (besides just needing wiped off).
I have never had dirt under a screen in a device. I am sorry OP that you are having this issue.
sent from my galaxy tab 2
First tablet I've ever purchased; no dirt.
Sent from my GT-P5113 using Tapatalk 2
I just wonder what world I've missed where everything is perfect 100% of the time?? You can definitely tell the spoiled people in the world.
Sent from my MB870 using xda premium
stelv said:
I have never had dirt under a screen in a device. I am sorry OP that you are having this issue.
sent from my galaxy tab 2
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Just bought a tab 2 10" for the wifes birthday - no dust/dirt problems here, she loves it.
Terry
I agree with the dust problem. I have seen this problem on iphone 3gs, iphone 4, ipad 1, ipad 2, galaxy tab p1000, tab 7.7, and many other models...
It is really hard to find a device without dust. Latest screen technology get rides of the backlight bleeding problem, specially the super amoled screen, but the problem is that the dust gets inside between the touch panel and the screen during the manufacture process, so you won't be able to avoid it...
It is a shame that such an expensive piece of hardware gets that problem just because they don't care when they are manufacturing the pieces... :S
I have returned dozens of devices because of this fault... I don't understand why people return devices with dead pixels but not with dust under the screen... the visual effect is the same or even worse with dust!
Its just a tablet not a scalpel, just a mass produced product. You're lucky you don't see any Chinese dung beetles under the glass. Lol.
Pp.
Transmitted from another galaxy with an Infected P-5113.
jrock2004 said:
I realize that it may seem crazy to have a post about this but I think it is also something that after so many you have to raise a question. I mean you are spending over 400 dollars for these things, I think you should get some quality. Yes I can let this go and I am as I am using the device.
I am just saying that how many of these are out there and when does the manufacturer have to start taking responsibility for it.
Click to expand...
Click to collapse
This device does not cost over $400.
That said, mine is perfect. No dirt, nothing.
I'm just grateful mine didn't come with any dirt. And to back the OP, if I spend anywhere near $400 then I want to see some quality. Less than perfect usually won't cut it, not if I am shelling out that kinda money. I want to get the best bang for my buck... I have seen this complaint in other forums and if I got a tablet and it had dust under the screen, I would certainly return it for another as well, not settle for a device that has a flaw, especially knowing some people are buying them without this flaw...
The Razr was the last phone I had with dust under the screen. The first Razr.
Is it that time of the month?
Sent from my SGH-T989 using xda premium
dkb218 said:
The Razr was the last phone I had with dust under the screen. The first Razr.
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Ahhh now those were the days lol
Sent from my GT-P3113 using XDA
hmm
when i buy my gt2 10.1 the first day was awsome but till then i bored this. when a experimental release of cm9 comes out then i realise manny products worth only if a unlocked moded os is ecxist and its true companies play a game but we have the weapons to control it and win the game.
Darunion said:
i know right. imagine trying to cook food for these kind of people lol
its like the iphone antenna. not a huge deal (i had one) but once people read about it then they had to hold it that way and then start complaining. its how the particles under the samsung screen is going to turn out. people spend $400 expecting $800 worth of product
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Click to collapse
I know the Iphone antenna Thing is easy to get over, but dust under the screen would be hard for me to ignore. I cant overlook things like some people. I would go bonkers.. Just My thoughts.
I will be getting the N7 this weekend and i have been reading about the screen issues such as screen lifting and touch response then there is the lag issue when you are low on space. I have been reading about different models like C7O, C8O and C9O, what is also this about?
What should i look out for? Why do people want the C9O devices?
all of the models are the same .. its been confirmed the only difference is in the newer model where they are not putting all of the screws in the back on the left side. This will cause issues later on with the bezel being plastic it in my opinion will warp and cause even more screen distress .
If you do get a nexus . get it from a brick and mortar store and by all means A EXTENDED damage warranty is a must. If you get it from the play store and you want a refund .Well its likely to take 2-3 months . I myself do not make the same mistake 3 times. Im waiting over a moth for the refund on second device i bought still no word . the first one i have all but given up on getting my money back on it.. one says refunded on google wallet . for o5 days now.. I am not the only one who feels this way about the device.
you have good reason to Worry..
to bad samsung did not make this.
Well I'm in Canada and will be picking one up from Best Buy so other then a extended warranty nothing to look out for? Like there is no models that do not have this issue?
Well bro I also searched whole lot market and have seen c70 as well c80 but not c90 and they are all have screen lifting issue as far I have seen maybe there are out which aren't having the issue but majority have this issue... so skip this part and believe it doesn't have to do anything with device I mean the screen lifting is fine no thing is to worry about it else I hadn't have issue of touch response nor of pixel dead but screen is still elevated from left side... so stay calm and buy Nexus 7 ...
Sent from my Nexus 7 using xda app-developers app
Dude i have no issues with the screen falling out.but man the display sucks..its worser than my old desire and when I compare it to nitro HD I'm just thinking this display is a joke. there is zero details on a photo, screen looks washed out .white looks like grey/yellow. anyone have a solution for this without rooting?
salata1500 said:
Dude i have no issues with the screen falling out.but man the display sucks..its worser than my old desire and when I compare it to nitro HD I'm just thinking this display is a joke. there is zero details on a photo, screen looks washed out .white looks like grey/yellow. anyone have a solution for this without rooting?
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that does not sound so good, maybe i should hold off for the rumored 32GB or the 10" one.
jebise101 said:
that does not sound so good, maybe i should hold off for the rumored 32GB or the 10" one.
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Click to collapse
I would take that post with a grain of salt. I've owned 6 different tablets and I think this screen is GORGEOUS. Let's not forget, this tab is $200-$249 depending on storage. This offers BY FAR the most bang for your buck. Not too mention its a Google device so updates galore and dev support to the max is guaranteed. I can't think of one reason not to buy it, I have a c80 running fauxs kernel and codename ROM. This is the BEST device I've ever owned and I've gone through a new android phone/tablet every 2 months since the g1. Good luck with your device, and to answer your question, look for the c80. Hope to see u on the dev forum!!
Sent from my Nexus 7 using XDA Premium HD app
Simple answer......if you're worried about it.....don't get it.
I read about all the screen issue's, build quality, etc..... I bought a Galaxy Tab 2 instead. Well the Tab 2 wifi was not able to stream Netflix or HBO Go in the bedroom, two so I Took it back.
I then got a Tab Plus, and which works great, but I really wanted to see what the N7 could do, and so I bought one from Walmart, and and I love it. Zero issues.
Sent from my Nexus 7 using Tapatalk
Enzopreme said:
I would take that post with a grain of salt. I've owned 6 different tablets and I think this screen is GORGEOUS. Let's not forget, this tab is $200-$249 depending on storage. This offers BY FAR the most bang for your buck. Not too mention its a Google device so updates galore and dev support to the max is guaranteed. I can't think of one reason not to buy it, I have a c80 running fauxs kernel and codename ROM. This is the BEST device I've ever owned and I've gone through a new android phone/tablet every 2 months since the g1. Good luck with your device, and to answer your question, look for the c80. Hope to see u on the dev forum!!
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for the input guys.
@Enzopreme
CAre to explain why to get the c80? other then its newer/
So I ordered my 16gb Note 10.1 last week and went and picked it up yesterday afternoon. I opened the box at the store to check the "body" of the device to make sure it wasn't split along the sides and no odd creaking or anything. Everything looked good.
I get it home and discover that there's no S-Pen. It's not in the box, not in the back of the device, nowhere to be found.
The unit shipped directly from Samsung. I called the store and they said I could return it, and they'd order another one if I wanted or I could have my money back. The other option was that I could call Samsung directly and give them the low down and have them send me another S-Pen.
I chose to call Samsung and they apologized and said they'd send out an S-Pen right away. Sounds good, except that it's going to take 7 - 14 working days to arrive! Really?!?!?!
I specifically bought the Note 10.1 FOR the S-Pen and note taking capabilities. I am involved with multiple activities (my job included) that require me to take notes. This is a significant problem for me.
Yes, I know I can just buy a stylus and wait it out but it irritates me that the unit got shipped without one of the "selling-points" of the product. I understand they can't QA every single unit but come on, a CORE part of the device not being included? Really?!
Okay, I'm done ranting now.
I really like the unit and I'm sure I'll enjoy it, ONCE I get the S-Pen!
Buzz
You are missing the whole thing. lol it is all about the S-Pen.
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buzznode said:
So I ordered my 16gb Note 10.1 last week and went and picked it up yesterday afternoon. I opened the box at the store to check the "body" of the device to make sure it wasn't split along the sides and no odd creaking or anything. Everything looked good.
I get it home and discover that there's no S-Pen. It's not in the box, not in the back of the device, nowhere to be found.
The unit shipped directly from Samsung. I called the store and they said I could return it, and they'd order another one if I wanted or I could have my money back. The other option was that I could call Samsung directly and give them the low down and have them send me another S-Pen.
I chose to call Samsung and they apologized and said they'd send out an S-Pen right away. Sounds good, except that it's going to take 7 - 14 working days to arrive! Really?!?!?!
I specifically bought the Note 10.1 FOR the S-Pen and note taking capabilities. I am involved with multiple activities (my job included) that require me to take notes. This is a significant problem for me.
Yes, I know I can just buy a stylus and wait it out but it irritates me that the unit got shipped without one of the "selling-points" of the product. I understand they can't QA every single unit but come on, a CORE part of the device not being included? Really?!
Okay, I'm done ranting now.
I really like the unit and I'm sure I'll enjoy it, ONCE I get the S-Pen!
Buzz
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So I'm curious. If your job and activities require all this what we're you doing before you got your note? Under performing?
Not saying it's not messed up you didn't get a pen, but if you've been doing your all your job functions and activities for X time before you had a note I'm sure you'll survive another 5-7 days.
I got a note that when I pulled the pen out the little plastic tension piece inside the slot came out and then the pen would fall out if it was in the holder. Shoulda made Samsung ship it overnight.
Well THAT would irritate me too, since it´s not a 299.- $ device.
Even if they sell 20 million devices no single one with faults should pass QC.
I bought 1 SII, two SIII, 1 Note, 2 Note 10.1´s and they came all PERFECT, no broken seals, no creaking, no scratches, mechanically and by the hardware in perfect function and no faults by the software (never ever had one single firmware related crash or update probs out of the box with no single Sammy device)
In mobile electronics a defect rate of 5% or below is considered outstanding performance. The missing S-Pen is bad QC as it obviously shouldn't have shipped without it. But to put it in perspective, Samsung's sold 30MM SGS3's so it would be excellent if no more than 1.5MM had a defect. Someone who got one of the 1.5MM probably would disagree.
Is it a HUGE deal? No. Is it going to prevent me from doing my job? No. I can use pen & paper like I've been doing or I can go buy a 3rd party stylus. It's more of a convenience thing AND the fact that it SHOULD have been packaged with it. By my counting on / planning on / looking forward to being able to use the device, it just made it more of an irritation.
I completely agree that 5% being "jacked up" (hardware, software, defects, missing parts, etc) is acceptable. It would have just been better if someone else experienced the 5%.
As for Samsung products in general, never had an issue with them before. Home theater equipment, cell phones, etc.
Sorry, you're within the 5%.
The opinion that Samsung is solid in all their mobile devices is not correct at all. I also have a Samsung 7 Series slate and this thing came with its screen lifted big time as soon as I took it from the box. Getting it fixed by them was a [email protected], and this was not an isolated case. If you go to TabletPCReview.com, you'll notice that around 35% of all these slates came with the screen defected. I was in that big margin.
Being inside an even smaller margin should feel really crappy...
Now, for a solution, these tablets work with any WACOM pen, so if you have one for any other tablet or convertible then that should work flawlessly. It will no feel as nice as the one that comes with the tablet (as this one has a rubber tip and all others I know come with a hard one) but it should work the same way.
Ron
ron2k_1 said:
Now, for a solution, these tablets work with any WACOM pen
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There's another solution. Many Best Buy stores stock the replacment pen. You can buy one there and keep it as a spare or return it when your missing one arrives.
http://www.bestbuy.com/site/Samsung...p03-14?id=1218734648372&skuId=6329995&st=note 10.1 stylus&cp=1&lp=1
ron2k_1 said:
Now, for a solution, these tablets work with any WACOM pen, so if you have one for any other tablet or convertible then that should work flawlessly. It will no feel as nice as the one that comes with the tablet (as this one has a rubber tip and all others I know come with a hard one) but it should work the same way.
Ron
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That is incorrect. There may be some Wacom pens which work with the GNote 10.1 but not all. I have an Intuos 3 and the pen for it will not work on my GNote 10.1 it has no effect what so ever. With that said you can use your finger. It is surprising how presice you can be on the GNote 10.1 with your finger.
Yeah, if there was a big hole on the bottom right of my tablet where the s-pen is stored, I'd be annoyed too.
sadly, it's all academic now... my kayscase flip case really doesn't allow me to get to it, muchless see it.
donec said:
That is incorrect. There may be some Wacom pens which work with the GNote 10.1 but not all. I have an Intuos 3 and the pen for it will not work on my GNote 10.1 it has no effect what so ever. With that said you can use your finger. It is surprising how presice you can be on the GNote 10.1 with your finger.
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I've heard indeed of some intuos and bamboo series pens not working on WACOM enabled screens. But I was referring to those that come with other tablets or convertible PCs. I've heard around that the intuos 5 pens work. I have a lil babmoo touch tablet and it doesn't work at all too.
In my last two weeks of ownership I've probably only used the pen less than 10 minutes and still love the tablet!
troed said:
well that would irritate me too, since it´s not a 299.- $ device.
Even if they sell 20 million devices no single one with faults should pass qc.
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what faults?
troed said:
Even if they sell 20 million devices no single one with faults should pass QC.
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Get a grip. That doesn't exist for any product manufactured anywhere.