Database Users

Well I'll be

I have an at&t 8525 which I bought online on ebay. The phone was refurbished, but had a 90 day warranty.
I decided to take it to a local at&t warranty exchange shop, and the phone was purchased around march 15th. So it's been just barley over 30 days.
The reason I took it in was because the phone refused to power on at all. It just wouldn't show any indicator lights. I had the assumption the mobo went bad.
but I replaced the LCD on it, so I was somewhat thinking that I wouldnt be able to get it replaced.
The guy noticed the void sticker was torn, and he asked me why it was. I told him I didn't know why/how and that I bought the phone just like that from ebay
After about 10 minutes they handed me a new at&t 8525 and said that they couldn't power on the original one so they replaced it.
=D

nice one man. get it unlocked, cid and hardspl and get a 6.1 rom on it

Way ahead of you brotha.
Funny thing is, I think I voided the warranty in more than one way.
But installing a third party ROM, and taking it apart, and putting in a new LCD.
=]

Insurance Claim

So, after dropping my device and totally obliterating the screen, I put a claim in and after 3 weeks ended up getting a brand new device (this is also paying 0 excess, for reasons unknown to me, clerical error?) and noticed something interesting.
The box was fully sealed, albeit being mainly German or dutch on the back, no signs of it being a refurbished device, all new, yet when turning on and going straight into the bootloader, I was greeted with Cotulla HSPL 2.08!
So how can this be? Someone from the insurance company putting newest rom/radio on maybe? (Was 2.15 radio and 3.14 wwe, I was expecting preloaded t mobile UK rom)
Like I said no signs of being a refurb, so anyone with any ideas?
Sent from my HD2 using XDA App

It's a refurb.
If the terms and conditions of your insurance is new for old, then contact the insurance company and get it replaced with a new one.
The supplier they got it from probably also deals with refurbs so chances are you got sent the wrong one.
Happens a lot with insurance claims.
Could be something as simple as previous owner bought it, tried the new rom, saw WP7 was coming out and returned it in 14 days.
Couple of years ago someone went into a T-mobile shop to buy themselves and their wife new phones, got home and was setting them up and discovered loads of photos of someone's partner naked. Thankfully as the wife knew they were straight from the shop he wasn't in the dog house, but it could have been very nasty.
Shop assistants response when they returned to complain they hadn't been given new phones "Well we can delete the images if you like"

Hmmm looking in settings, device information both call counters are zero, so if it is a refurbished device wasn't used at all, what lead me to believe it is a new device

So it's been hard reset then.
By refurb I also mean returned phones that have no faults but cannot be sold as new.
If it works and you're happy, I'd keep it.

I thought the internal call counters couldn't be reset?
Only saying that based on several threads here asking how to reset them and being met with negative replies (such method could be used to con people into thinking the phone wasn't used at all, hence more in selling price etc)
http://forum.xda-developers.com/showpost.php?p=6959467&postcount=63

Bit later on someone says their counters were reset with hspl.
Basically, if Cotulla HSPL 2.08 has been installed by a previous owner, it's not a "new" phone.
It's history could be anything, such as someone got a new phone, knew about not liking the stock rom, installed HSPL then lost their job/gf/got better deal on a different phone, and returned it within the 14 days.
Phones that are returned cannot be sold as new, so they're sold on to insurance suppliers.
GF works in insurance and it happens all the time.
I've even had a TV replaced (new for old supposedly) with a damaged remote which was dented in one place and some of the buttons didn't work, insurance company claimed it must have been damaged in transit (impossible given the location on the keypad and shape of damage) and they'd send me a new remote. They never did, but I used an all4one so wasn't a problem. Took the old remote apart and the PCB was cracked where the dent was and someone had soldered wires across it.
The only way of being pretty certain you're getting new for old is to buy the replacement yourself (hoping the shop supplier hasn't messed up and sent them a returned product) and claim back off the insurance company, who of course don't like doing that as it costs them a hell of a lot more for you to buy a brand new phone than for them to buy a returned phone.

I've never seen mine reset with HSPL in the past though? Never mind lol, thanks for your time and thoughts

I dropped mine in a toilette and was told, after shipping it in, that the water damage voided the warranty (I had left TMoUS and was using it on AT&T so this was through HTC as TMoUS said they couldn't help). HTC said that they couldn't fix it & shipped it back charging me $15 for looking at it. The unit that showed up looked like mine- same ware pattern on the battery cover, but a much newer IMEI #- it came locked & my code didn't work is how I discovered this. So I either got new guts or my old battery cover on a refurbish-returned unit. I have to say, love-u HTC & Thanks.
-My USAA Homeowners insurance was ready to cover it under my computer clause, but that is supposedly changing soon.

RESOLVED ( Jumping Screens and unresponsive Keyboard Buttons

Hi Guys Just a note If you have Problems with the Hero Screens
After Almost a Year of Using and flashing my Hero, My screen started Jumping and the bottom right keys were impossible to type and I almost gave up hope for my Hero.
Resetting the device and going back to the original Htc rom would solve the problem for a while but I still got it back after a few days
So this is what I did......
Unrooted phone to Original stock Rom and took to my tmobile retailer Uk ( mine is locked to Tmobile Uk) and asked them to send it in for repairs, but the guy didnt really seem intrested to send it as it was over a year and might be out of warranty.
But his supervisor advised him to send it for repairs and did tell me they might charge me for the repairs ( they would let me know before they repair it) even though I had still another 4 months to go in contract, so I took the chance and sent it.
Within a week phone was back with a brand new screen and updated software and I believe they changed the lens as well and no charges
So 5 stars to Tmobile UK for getting my phone back to life and a brilliant after service and I dont even feeli like rooting it anymore at the moment
So do get in touch with your Provider for a repair you never know as I have seen that a lot of hero do have a screen problem
Best of Luck to your guys....

The Bad, and the good of ebay purchases.......

Have a little story to tell about being wary of ebay purchases.....
Bought myself an HD2 from ebay. A faulty phone (stuck on windows loading screen), and advertised as such.
The owner advertised it as a software problem he hadnt gotten round to getting fixed after flashing an upgrade directly from HTC, so I figured 'What the hell' may as well give it a go and see if I could get Android running on it.
Paid £160 for it.....
As SOON as the phone arrived (recorded delivery, so the delivery was timed with my signature), I unboxed it and took off the battery cover to pop in the battery.
As soon as I took it off, I noticed that the 'Water damage' sticker AND the 'void' sticker were gone off the 2 screw heads where they normally sit - EU version has a water sticker covering one of the screws and not just under the camera lens where the TMOUS version has one.
Had a closer look at the phone and noticed a few scrapes around the screen edges. Then had a closer look at the screws and noticed that they HAD been removed, and then marked with a felt tip marker to hide the fact that some of the black colour had been worn off through removing. Not ony that, but one of the screws was actually INSIDE the back cover and not accessible from the outside. This thing had DEFINITELY been taken apart.....
Off to paypal I went and filed an action against the seller and linked some pictures I had taken - these were datyed and showed that I had taken them within 15 minutes of signing for the phone. I demanded either a refund and I would return the phone, or a partial refund of £60 and I would keep it.
Within 15 minutes, the seller responded and refunded me £60.... so... faulty phone bought for £100. Now to see if I could fix it......
HSPL 2.0.8, Task 29 and ROM flash later... still the same problem with booting. Popped on MAGLDR, CWM and an Android rom. STILL the same problem. Phone refused to go past the loading screen in windows or the android setup initial screen. Damn
Time to go one step further. Took the phone apart (just popped out the screen and mainboard, didnt bother strripping it right down. Noticed that one of the cables was loose and also that the screw that had been 'under' the case was actually a silver one that was too small and had slid through the hole...... Popped back the loose cable and took out the screw and put the whole thing back together again.
Still the same boot problem. Damn. Seems to be a fault in the phone storage, OR a problem with quickly over heating
Looks like it was going back on ebay to be resold as a faulty phone.
THEN I decided to look for a few other items... found a sheet of 'Void' stickers, and a sheet of 'water damage' stickers off ebay for about £6 delivered, so phoned HTC and discovered that the phone was still under warranty
Waited 2 weeks for the stickers to arrive from Hong Kong.
Popped the stickers on the screws (and replaced the silver screw with a correct one), sent the phone back to HTC and 8 days later received a nicely working HD2.... Warranty replacement.....
The Moral of this story.....
People should be CAREFUL with the purchases they make on Ebay. (and businesses should be careful about what people can get their hands on from ebay)
Hope thats a nice bedtime story for y'all

Nice story.
Thanks)

Nice story! I bought mine for 180€ from a friend 2 months ago. It was in excellent condition, barely used and only tiny scratches in the top right corner.
I thought about buying one of ebay before that as well, but didn't want to take the chance to spend a lot of money on a messed up device.
Tl; dr: story was good, ebay is risky

Awesome post and good advice. I hit the thanks button btw

Boradan my first t9193 was similar.
bought it for 280 bucks off of ebay. said he tried to put android on it, but it would freeze up every time he launched haret. so sold as software broken.
When i got it, it had water damage, and had been taken apart. I was refunded $50.
reflashed everything using the new MAGLDR and it has worked amazing ever since.
i do have a question though for you. since i have a t9193 not a t8585 would the warranty service work in the usa for it? or would i have to send it to Australia?
ps if you find this high jacking just ignore it. i was confirming how ebay can work out.

You will need to send it to Australia.
I had a faulty TMOUS HD2 and HTC UK wouldnt take it in for repair. Insisted I sent it to America. Managed to fix it though

Great story....can you pick 6 numbers for the lottery for me please

I got mine from the market here for £190 shipped to Italy, it was flawless, couldn't even noticed it has ever been used.
Regarding your story, I'm glad at least the seller agreed and gave you £60 back and at the end of the story you got a refurbished HD2 by luck .
Sent from my HTC HD2 using XDA Premium App

I bought my hd2 on Ebay for 390 euros and all was right..the only problem was to unlock the sim ...things done in 5 minutes on http://www.htc-hd2.it/

[Q] Dead DZ and HTC Repair in the UK

This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
I have had the phone 11 months, I got it from a little shop (well booth really) that was branded as HTC in the local Westfield shopping centre. The little shop has now disappeared. The phone is sim unlocked and not tied to a carrier. When I dug out the receipt it is in the name of a company called Westcoast Mobile. They have a website (www.westcoast.co.uk) but they seem to be a rather diverse company but not one that sells phones to the public.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
In the mean time I have dug out my trusty HTC Typhoon which is currently synching my email and charging up. Old phone but it does the job and I love the size and shape of it.

HTC warranty is one yr. Should be ok. I bought mine used so I always fixed mine myself. But you bought yours new.
Sent from my SGH-T989 using xda premium

My suggestion is this:
Try buying a new battery , maybe it will fix the problem
Also if the phone will be recovered , take care of this with buying a new silicon case or something like this. Today my DZ cashed by up to 2M and nothing problem , sceen perfect i got luck.
Also i add if you realy love the phone , and the repair cost is to much , buy one used on ebay like me. I have bought one for 220€ @ 170£ , with 23months of guaranty and it's perfect.
Good luck mate

The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.

steviewevie said:
The Westcoast in your link is a big computer reseller, almost certainly nothing to do with a guy with a mall booth selling mobiles
Sent from my Desire Z running CM7.
Click to expand...
Click to collapse
I'm wondering whether they had some sort of tie in with HTC as the booth was completely branded as HTC anad they were selling sim free phones on any network.
I got a phone from them because:
1. They had the DZ and I could have for free by renewing my contract with O2.
2. The sales bloke could string a sentence together unlike the fool in the O2 shop.

trundlenut said:
This afternoon my DZ decided to die. I checked the phone and then 10 minutes later went to ring my wife and... nothing, phone wouldn't respond to the power button. I whipped out the battery and left it out for 2 minutes but still nothing.
I have since tried plugging in the charger and again nothing, not even the orange charging light. Tried leaving the battery out for 1/2 hour and removing the memory and sim cards and even plugging in the charger with the cards and battery removed, but still nothing.
looks like it's serious.
Consequently I was planning on calling HTC on Monday to see if I can get the phone sent off for repair. Does anyone know if I'm likely to have problems with HTC or will they be happy to help me?
Click to expand...
Click to collapse
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.

PhoenixTank said:
I'm a Brit too and I had a pretty similar issue just a few months back. The bizarre part is I wasn't even doing anything "risky".
Get in touch with HTC ASAP. They were really good to me.
I contacted them via their website (you'll need the serial number/IMEI). Very polite and helpful responses and offered courier pickup for mainland UK addresses.
Didn't take long at all for a repair, and I believe it was back with me in 2-3 days.
I can't speak for their phone support, other than that they called me to check if the phone was still working okay and asked if they could close the ticket. An unexpected touch, but appreciated.
Motorola barely lifted a finger for me when dealing with my MS2 issues... but that is another story.
Since you have the receipt, you should be fine. Again, just get in touch!
I warn you, it will most likely come back with gingerbread like mine did, but you can still downgrade and root (if you so choose) using the guides on here.
Click to expand...
Click to collapse
Thanks for that, it gives me a bit more confidence. It's just annoying the phone was in my pocket in a sleeve for 15 minutes and it just died.

Well I rang them on Monday morning, at first they wanted to send me a new battery but I pointed out it didn't do anything without the battery when you plugged the charger in. The bloke had to check with his supervisor then came back and said "let's arrange to pick the phone up". I had to email them a copy of the receipt from when I bought the phone and that was that.
They emailed me a form and a label, I boxed up the phone and a courier picked it up Tuesday afternoon. Pretty straightforward really.
Just waiting to hear that they have the phone now.

Got the phone back this morning, so exactly 7 days from calling HTC to having a working phone again. I think that is pretty good service.
Seems like the problem was pretty terminal as the phone has returned with a new IMEI and according to the paperwork with the phone it has had the "PCBA" and "flash board" replaced.
The phone even came in a little box with "I'm back" printed on it.

Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.

steviewevie said:
Sounds great ! Was that all free, under warranty ?
Sent from my Desire Z running CM7.
Click to expand...
Click to collapse
All free, didn't cost me a penny.
The bloke I spoke to at HTC told me I had a two year warranty after he had spoken with his supervisor.

Is that two years from the purchese date or the repair date (as in did they extend the warrenty for you)

It will be 2 years from the purchase date. The paperwork with the phone when it comes back says something along the lines of you don't get any extra warranty after the repair date.
Sent from my HTC Vision using XDA App