So, after dropping my device and totally obliterating the screen, I put a claim in and after 3 weeks ended up getting a brand new device (this is also paying 0 excess, for reasons unknown to me, clerical error?) and noticed something interesting.
The box was fully sealed, albeit being mainly German or dutch on the back, no signs of it being a refurbished device, all new, yet when turning on and going straight into the bootloader, I was greeted with Cotulla HSPL 2.08!
So how can this be? Someone from the insurance company putting newest rom/radio on maybe? (Was 2.15 radio and 3.14 wwe, I was expecting preloaded t mobile UK rom)
Like I said no signs of being a refurb, so anyone with any ideas?
Sent from my HD2 using XDA App
It's a refurb.
If the terms and conditions of your insurance is new for old, then contact the insurance company and get it replaced with a new one.
The supplier they got it from probably also deals with refurbs so chances are you got sent the wrong one.
Happens a lot with insurance claims.
Could be something as simple as previous owner bought it, tried the new rom, saw WP7 was coming out and returned it in 14 days.
Couple of years ago someone went into a T-mobile shop to buy themselves and their wife new phones, got home and was setting them up and discovered loads of photos of someone's partner naked. Thankfully as the wife knew they were straight from the shop he wasn't in the dog house, but it could have been very nasty.
Shop assistants response when they returned to complain they hadn't been given new phones "Well we can delete the images if you like"
Hmmm looking in settings, device information both call counters are zero, so if it is a refurbished device wasn't used at all, what lead me to believe it is a new device
So it's been hard reset then.
By refurb I also mean returned phones that have no faults but cannot be sold as new.
If it works and you're happy, I'd keep it.
I thought the internal call counters couldn't be reset?
Only saying that based on several threads here asking how to reset them and being met with negative replies (such method could be used to con people into thinking the phone wasn't used at all, hence more in selling price etc)
http://forum.xda-developers.com/showpost.php?p=6959467&postcount=63
Bit later on someone says their counters were reset with hspl.
Basically, if Cotulla HSPL 2.08 has been installed by a previous owner, it's not a "new" phone.
It's history could be anything, such as someone got a new phone, knew about not liking the stock rom, installed HSPL then lost their job/gf/got better deal on a different phone, and returned it within the 14 days.
Phones that are returned cannot be sold as new, so they're sold on to insurance suppliers.
GF works in insurance and it happens all the time.
I've even had a TV replaced (new for old supposedly) with a damaged remote which was dented in one place and some of the buttons didn't work, insurance company claimed it must have been damaged in transit (impossible given the location on the keypad and shape of damage) and they'd send me a new remote. They never did, but I used an all4one so wasn't a problem. Took the old remote apart and the PCB was cracked where the dent was and someone had soldered wires across it.
The only way of being pretty certain you're getting new for old is to buy the replacement yourself (hoping the shop supplier hasn't messed up and sent them a returned product) and claim back off the insurance company, who of course don't like doing that as it costs them a hell of a lot more for you to buy a brand new phone than for them to buy a returned phone.
I've never seen mine reset with HSPL in the past though? Never mind lol, thanks for your time and thoughts
I dropped mine in a toilette and was told, after shipping it in, that the water damage voided the warranty (I had left TMoUS and was using it on AT&T so this was through HTC as TMoUS said they couldn't help). HTC said that they couldn't fix it & shipped it back charging me $15 for looking at it. The unit that showed up looked like mine- same ware pattern on the battery cover, but a much newer IMEI #- it came locked & my code didn't work is how I discovered this. So I either got new guts or my old battery cover on a refurbish-returned unit. I have to say, love-u HTC & Thanks.
-My USAA Homeowners insurance was ready to cover it under my computer clause, but that is supposedly changing soon.
Related
I have an at&t 8525 which I bought online on ebay. The phone was refurbished, but had a 90 day warranty.
I decided to take it to a local at&t warranty exchange shop, and the phone was purchased around march 15th. So it's been just barley over 30 days.
The reason I took it in was because the phone refused to power on at all. It just wouldn't show any indicator lights. I had the assumption the mobo went bad.
but I replaced the LCD on it, so I was somewhat thinking that I wouldnt be able to get it replaced.
The guy noticed the void sticker was torn, and he asked me why it was. I told him I didn't know why/how and that I bought the phone just like that from ebay
After about 10 minutes they handed me a new at&t 8525 and said that they couldn't power on the original one so they replaced it.
=D
nice one man. get it unlocked, cid and hardspl and get a 6.1 rom on it
Way ahead of you brotha.
Funny thing is, I think I voided the warranty in more than one way.
But installing a third party ROM, and taking it apart, and putting in a new LCD.
=]
2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
Click to expand...
Click to collapse
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
Click to expand...
Click to collapse
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Click to expand...
Click to collapse
thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.
I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.
Have a little story to tell about being wary of ebay purchases.....
Bought myself an HD2 from ebay. A faulty phone (stuck on windows loading screen), and advertised as such.
The owner advertised it as a software problem he hadnt gotten round to getting fixed after flashing an upgrade directly from HTC, so I figured 'What the hell' may as well give it a go and see if I could get Android running on it.
Paid £160 for it.....
As SOON as the phone arrived (recorded delivery, so the delivery was timed with my signature), I unboxed it and took off the battery cover to pop in the battery.
As soon as I took it off, I noticed that the 'Water damage' sticker AND the 'void' sticker were gone off the 2 screw heads where they normally sit - EU version has a water sticker covering one of the screws and not just under the camera lens where the TMOUS version has one.
Had a closer look at the phone and noticed a few scrapes around the screen edges. Then had a closer look at the screws and noticed that they HAD been removed, and then marked with a felt tip marker to hide the fact that some of the black colour had been worn off through removing. Not ony that, but one of the screws was actually INSIDE the back cover and not accessible from the outside. This thing had DEFINITELY been taken apart.....
Off to paypal I went and filed an action against the seller and linked some pictures I had taken - these were datyed and showed that I had taken them within 15 minutes of signing for the phone. I demanded either a refund and I would return the phone, or a partial refund of £60 and I would keep it.
Within 15 minutes, the seller responded and refunded me £60.... so... faulty phone bought for £100. Now to see if I could fix it......
HSPL 2.0.8, Task 29 and ROM flash later... still the same problem with booting. Popped on MAGLDR, CWM and an Android rom. STILL the same problem. Phone refused to go past the loading screen in windows or the android setup initial screen. Damn
Time to go one step further. Took the phone apart (just popped out the screen and mainboard, didnt bother strripping it right down. Noticed that one of the cables was loose and also that the screw that had been 'under' the case was actually a silver one that was too small and had slid through the hole...... Popped back the loose cable and took out the screw and put the whole thing back together again.
Still the same boot problem. Damn. Seems to be a fault in the phone storage, OR a problem with quickly over heating
Looks like it was going back on ebay to be resold as a faulty phone.
THEN I decided to look for a few other items... found a sheet of 'Void' stickers, and a sheet of 'water damage' stickers off ebay for about £6 delivered, so phoned HTC and discovered that the phone was still under warranty
Waited 2 weeks for the stickers to arrive from Hong Kong.
Popped the stickers on the screws (and replaced the silver screw with a correct one), sent the phone back to HTC and 8 days later received a nicely working HD2.... Warranty replacement.....
The Moral of this story.....
People should be CAREFUL with the purchases they make on Ebay. (and businesses should be careful about what people can get their hands on from ebay)
Hope thats a nice bedtime story for y'all
Nice story.
Thanks)
Nice story! I bought mine for 180€ from a friend 2 months ago. It was in excellent condition, barely used and only tiny scratches in the top right corner.
I thought about buying one of ebay before that as well, but didn't want to take the chance to spend a lot of money on a messed up device.
Tl; dr: story was good, ebay is risky
Awesome post and good advice. I hit the thanks button btw
Boradan my first t9193 was similar.
bought it for 280 bucks off of ebay. said he tried to put android on it, but it would freeze up every time he launched haret. so sold as software broken.
When i got it, it had water damage, and had been taken apart. I was refunded $50.
reflashed everything using the new MAGLDR and it has worked amazing ever since.
i do have a question though for you. since i have a t9193 not a t8585 would the warranty service work in the usa for it? or would i have to send it to Australia?
ps if you find this high jacking just ignore it. i was confirming how ebay can work out.
You will need to send it to Australia.
I had a faulty TMOUS HD2 and HTC UK wouldnt take it in for repair. Insisted I sent it to America. Managed to fix it though
Great story....can you pick 6 numbers for the lottery for me please
I got mine from the market here for £190 shipped to Italy, it was flawless, couldn't even noticed it has ever been used.
Regarding your story, I'm glad at least the seller agreed and gave you £60 back and at the end of the story you got a refurbished HD2 by luck .
Sent from my HTC HD2 using XDA Premium App
I bought my hd2 on Ebay for 390 euros and all was right..the only problem was to unlock the sim ...things done in 5 minutes on http://www.htc-hd2.it/
After reading the horror stories about the HTC repair centre I thought I was one of the lucky ones.
The touchscreen on my HD2 completely failed, rang the repair centre at around 11.00am last friday and they collected the phone the same day.
6 Days later my repaired phone is returned, on unboxing and inspection I notice that all 4 of the screws used to hold the phone together under the battery cover are missing.
I now have had to raise another ticket request, return the phone yet again tomorrow and wait probably another 6 days for its return
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
its a EU version
blahblah13233 said:
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
Click to expand...
Click to collapse
That's because you are supposed to send it without any battery, sim, sd card, battery cover, etc.
I personally had an HD2 repaired by HTC because of the overheating issue which would freeze the phone and was pretty impressed overall. They repaired (replaced the main board) and sent it back the same day. They didn't charge me for international shipping despite being in Canada.
A few things did go wrong though they almost sent it to the wrong address. (made a mistake with my address on the phone originally)
Also the phone I sent was unlocked but when I received the repaired phone it was locked. They unlocked it but had to wait several days for the unlock code.
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.